On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
Similar Brands to Consider
PrAna
Roark
Noctex
Asics
Banana Republic
Everlane
Mate The Label
Isabella Oliver
La Vie En Rose
Venus
LA Relaxed
Jungmaven
Fabletics Reviews Summary
Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Always a great experience and amazing product from Fabletics.
I love going to the Chandler Mall location. They hire the best employees. I am always greeted when I walk in the door and they always make me aware of the sales and new items available. I do wish they had a larger size selection for the xs and xxs as they seem to only receive a few and they sale immediately.
I have never entered one of their stores where I was not immediately greeted asked if I am a member and then told all of the current sales and deals. They also always help me bundle when available and offer to order sizes online and ship to my house for no-cost when not available in the store. It is hard to find customer service in any industry like that these days.
The experience was effortless website was easy to use
Purchased items online to try sizing. Went to the store at Roosevelt field mall to return the items that didn't fit. Needed to exchange one item for another size. Was told to do a refund then purchase the new size.
After the return, was told I couldn't get the item at the same price because I had cancelled my membership already. The manager didn't seem interested so in keeping me as a customer at all.
I came for a size exchange and left with nothing. This was my first experience with fabletics and likely my last.
Enjoyed shopping their web. Easy to navigate Punctual deliveries. All in all great.
What I ordered was average to low quality, and canceling the unwanted membership is very difficult. It's also $60 a month, which I've also had a hard time getting refunded to me. I bought men's athletic shorts. 10/10 do not recommend
Superior quality, design and overall fit keeps my coming back for the last approximately nine years. Thank you Fabletics!
Love how fabletics have many offers as members. Great quality and prices. Love all there designs.
I like the fit of the bottoms, but all the items I've ordered online have an awful smell that washing multiple times hasn't removed- makes the tops very unpleasant to wear.
I had $70 store credit which I used to purchase items with Fabletics. The items did not fit well, and when I returned the items my account was not provided with a refund of the store credit.
Never received my package. It was delivered but the mail carrier left it outside, didn't bother to ring the bell to notify anyone and the package was stolen. Tried to file a claim with the mail carrier and contact support from fabletics. Asked for a reshipment and never received it or a refund. So not only did I not receive my item but I lost money too.
If you choose to skip a month you are forced to scroll through the merchandise before being asked if you are sure instead of just letting you skip a month. The VIP membership puts undue pressure on the consumer to remember to skip a month or get charged automatically. This business model is great for the business as I imagine a lot of people may forget and end up with a lot of credits that they may or may not need/want. The site is laggy and has too many barriers to get to the goal. How about offering a membership that allows people to choose when they want to purchase credits instead of doing it automatically for them or eliminating the membership and just offer great prices for the product? The high waist power hold pants are great. The sports bras are okay in terms of comfort and support. I have purchased from Fabletics many times because I love the pants. After reinstating my membership, I was reminded why I canceled it the first time and have now canceled again. The undue pressure of being charged for items I may not want or need to build "credits" makes the experience unpleasant. I want to control when and where I spend my money as the customer. I do not want that decision made for me.
Good value for the money and exclusive offers but my wardrobe is full now.
I just made Order # 3 because I can't think of a nicer Christmas present. The fit and the feel of these pants cannot be beat. I even think me look better in my pants.
Title says it all. Fabric pills soon after putting items on. Fabric is soft and feels good until the pilling begins and then I want to rip it off and throw it away.
I love the fit and feel of Fabletics shirts and pants. Most of my wardrobe is slowly converting over to Fabletics. The only downside with this product is the stitching quality. I received one shirt where 4 buttons fell off because the sewing was loose, and one pair of pants developed a hole along the stitch line on the backside after wearing for about a month.
I have the best experience in store every time I go in and I love all my purchases
I bought the Don pants for a first time buyer, I got them for 19 dollars. I'm looking maybe to buy more but no matter what kind of sale y'all are running the cost is like 75 dollars. Why can't the Don pants be on sale to when you are offering sales?
I recommend ordering a size up for sports bras. There is a convenient Fabletics store nearby for exchanges. Skipping the month has typically taken too much time.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members