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Fabletics

fabletics.com
active, casual, lounge men, womenAge 19-25, 26-45
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From the business

Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.


fabletics.com
+1 844-322-5384
USA
Fabletics is part of TechStyle, Inc
Founded in 2013
Clothing item from FableticsFashion apparel by FableticsMerchandise from Fabletics clothing lineFabletics fashion product

Business Highlights

General

Parent Company: TechStyle, Inc
Year Founded: 2013
Target Gender: men, women

Shipping

Shipping Cost: $5.95
Free Shipping: sometimes
Free Shipping Detail: for orders above $49.95

Returns

Return Policy: free
Return Instructions: items must be new, unused condition with original packaging
Restocking Fees: no

Sustainability

Sustainability Score: Not Good Enough
Recycling Program: no
Responsible Materials: recycled

Product

Style: active, casual, lounge
Body Fit: regular, plus size
Available Sizes: Men's (2XS, XS, S, M, L, XL, XXL, 1X, 2X, 3X, 4X), Women's (2XS, XS, S, M, L, XL, XXL, 1X, 2X, 3X, 4X)

Customer Service

Support Channels: phone, facebook, chat
Support Phone: +1 844-322-5384

Payment Options

Payment Methods: card payments, PayPal

Membership Programs

Rewards Program: Active Junky, Rakuten, Swagbucks

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Fabletics Reviews Summary

Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
871
value
880
shipping
857
returns
613
quality
840

We monitor reviews for authenticity

Florida
1 review
0 helpful votes
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Always impressed
December 12, 2024

The fabric & elasticity of every item is top notch. I can't say enough about the quality of this brand. It really a difference in how I perform during my workouts. CrossFit is challenging & this brand has never failed me.

Date of experience: December 2, 2024
Ohio
1 review
0 helpful votes
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Import tax fee
December 12, 2024
Updated review

I love the clothes, but it is insane when you pay almost $80 in taxes. This is the only company I shop with the charges and import tax on top of the regular sales tax. It makes it almost impossible to shop with now they might be having a discount and sell when you pay $80 in fees it's not much of sale. I don't know if I can keep my membership any longer!

Date of experience: December 2, 2024

I haven't received my outfit yet, so I don't know how it is. But I do love Fabletics

Date of experience: July 1, 2024
New Hampshire
2 reviews
0 helpful votes
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Excellent company
December 12, 2024
Updated review

Excellent products, great t-shirts and pants. The service was great, friendly and knowledgeable staff. Very easy to deal with. I have placed numerous orders with zero issues.

Date of experience: December 2, 2024

Great quality and service
June 18, 2024
Previous review

Have made several purchases with no disappointments. Very good quality on the T-shirts and workout shorts

Date of experience: June 8, 2024
Michigan
1 review
0 helpful votes
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Not So Good Big Sizes
December 12, 2024
Updated review

Cuts are very slim and I have to be one size larger in pants and tops always. But the quantities and colors are limited for the larger size I am forced into Deals are good but never seem to be available in my adopted sizes so I pay regular prices. Quality is good for the things I can actually get.

Date of experience: December 2, 2024

Larger Sizes Rarely Available
November 15, 2024
Previous review

Great sales, often good prices for the already lean and fit. Every time pants or tops I am one size bigger and rarely are they available or only plain boring colors. Often I can never get a bundled offer because top or bottom not available. Sometimes question why I'm still waiting for better stuff to be available.

Date of experience: November 4, 2024
Pennsylvania
1 review
0 helpful votes
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Item lost
December 12, 2024

I ordered my item, which was a gift, at the Lancaster store on a Saturday. My item was unavailable so it needed to be shipped. Item was lost in transit but it was my responsibility to contact the company to arrange for a replacement item. It took almost two weeks to receive my purchase. Navigating the system to contact the company was difficult.

Date of experience: December 2, 2024
New York
1 review
0 helpful votes
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Wishing to be an ambassador
December 12, 2024

I buy Fabletics like I pay my bills. The fit, quality, fabric is beyond belief. Every day I start my workouts at 3am-5am, go to work until 5-6pm. So imagine my ethics in the gym! I wear nothing but Fabletics when I'm out, my body and clothing is like an advertisement! And I'm happy to do it.

Date of experience: December 2, 2024
California
1 review
0 helpful votes
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First time in a Fabletics
December 12, 2024

I went into this Fabletics for the first time and Carolina was very knowledgeable with the product and gave me some recommendations based off what she liked. I fell in love with the leggings she recommended me. She was amazing. I'm happy I went in when she was there. I will definitely be going back

Date of experience: December 1, 2024
District of Columbia
1 review
0 helpful votes
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Not Fabulous
December 12, 2024

The monthly subscription is a horrible idea. I will not patronize this business.

Date of experience: December 1, 2024
Georgia
1 review
0 helpful votes
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Not worth it
December 12, 2024

The web site never showed me the "skip" button until the window to skip had closed. I had to call to get the skip accomplished and it quickly got to the point that it wasn't worth the effort. In my opinion the whole thing is a scam to rob people of their money because they will forget to go to the site. Or they just won't want to call. The whole reason I shop online is to avoid dealing with people. On the phone or in person. Then to add insult to injury the $#*!er I had to deal with barely spoke English. But I wanted to be done with the whole thing so badly I stuck out the phone call. So Fabletics can keep their damn e-mails and leave me alone.

Date of experience: December 1, 2024
Kentucky
1 review
0 helpful votes
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Bag's zipper broke on the 3rd use.
December 12, 2024

Not the quality I was assuming it was. Clothing was lower quality than 32degrees and the bag's zipper broke the third use.

Date of experience: December 1, 2024
California
1 review
0 helpful votes
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I was happy with the cloths quality but when they started charging for Monthly subscription without any notice and deducted from credit card, I can see the scam right there.

Date of experience: October 1, 2024
New York
1 review
0 helpful votes
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Amazing!
December 12, 2024

I wasn't really into working out. Idk if it is because of this brand but I workout everyday now and live in workout clothes! Best leggings and sports bras. Comfy for lounging, running errands, runs, walks, workouts. I love them.

Date of experience: December 1, 2024
Florida
1 review
0 helpful votes
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Never delivered
December 12, 2024

I have used and ordered from Fabletics numerous times to APO (on the rare occasion they actually have my size available). Twice now with the new godfather they were not delivered and I was not refunded my 4 vip credits or money.

Date of experience: December 1, 2024
Florida
1 review
0 helpful votes
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Fabulous Fabletics
December 12, 2024

I love Fabletics- they wear, wash and fit so well. They are comfortable and look great. I highly recommend them.

Date of experience: December 1, 2024
Tennessee
1 review
0 helpful votes
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Bad customer service and products
December 12, 2024

Horrible company I wish I never worked with them. This was a huge hastle and waste of time.

Date of experience: December 1, 2024
Virginia
1 review
0 helpful votes
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One of the pants I ordered was pilling after own use. I asked for a replacement but they wouldn't allow it until I sent my original back. However, it was out of stock one and they could not guarantee I could get a replacement if I sent it back and it went out of stock

Date of experience: December 1, 2024
District of Columbia
1 review
0 helpful votes
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Auto charged, from now where
December 12, 2024

After a month, my account started being charged $59.9, from now where. I was not ordering any thing, that happen 2 times

Date of experience: December 1, 2024
California
1 review
0 helpful votes
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Disappointed
December 12, 2024

I placed an order on 10/24/24. After 3 weeks of not receiving my package I reached out. They no longer have a chat line and no one returned my email. I contacted Fabletics again on11/25/24. They told me then that they had shipped my package back because they were out of stock. It made no sense because if there was something to be mailed back it existed. Also I ordered many items. Were they all out of stock? They offered me a store credit after holding my money for 32 days knowing they were never going to fulfill the order. They then agreed to credit my card back as if they were doing me a favor. I've been a customer for a long time and their customer service has fallen by the wayside. Had I not called I guess I would have never received my purchases and they would have held on to my money.

Date of experience: November 25, 2024
California
1 review
0 helpful votes
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Absolutely love Fabletics!
December 12, 2024

Received my scrubs and engraved sweater faster than expected and great quality as always.

Date of experience: December 1, 2024
New York
1 review
0 helpful votes
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Cost is absurd.
December 12, 2024

$50 a month for a clothing company is INSANE! Who is buying new clothes every month? You should have a one time fee and then it's always VIP. What a terrible business model.

Date of experience: December 1, 2024