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Fabletics

fabletics.com
active, casual, lounge men, womenAge 19-25, 26-45
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From the business

Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.


fabletics.com
+1 844-322-5384
USA
Fabletics is part of TechStyle, Inc
Founded in 2013
Clothing item from FableticsFashion apparel by FableticsMerchandise from Fabletics clothing lineFabletics fashion product

Business Highlights

General

Parent Company: TechStyle, Inc
Year Founded: 2013
Target Gender: men, women

Shipping

Shipping Cost: $5.95
Free Shipping: sometimes
Free Shipping Detail: for orders above $49.95

Returns

Return Policy: free
Return Instructions: items must be new, unused condition with original packaging
Restocking Fees: no

Sustainability

Sustainability Score: Not Good Enough
Recycling Program: no
Responsible Materials: recycled

Product

Style: active, casual, lounge
Body Fit: regular, plus size
Available Sizes: Men's (2XS, XS, S, M, L, XL, XXL, 1X, 2X, 3X, 4X), Women's (2XS, XS, S, M, L, XL, XXL, 1X, 2X, 3X, 4X)

Customer Service

Support Channels: phone, facebook, chat
Support Phone: +1 844-322-5384

Payment Options

Payment Methods: card payments, PayPal

Membership Programs

Rewards Program: Active Junky, Rakuten, Swagbucks

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Fabletics Reviews Summary

Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
871
value
880
shipping
857
returns
613
quality
840

We monitor reviews for authenticity

California
1 review
0 helpful votes
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New Customer- Repeat Customer
January 11, 2025

Pleasantly surprised by quality of fabrics and expedient arrival.

Date of experience: January 1, 2025
Illinois
2 reviews
0 helpful votes
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I ordered but had NO idea you were going to be charging me monthly fees in the future. I was NOT happy about that. Too bad because it's a nice product. I would order one on one with NO future fees if you had that.

Date of experience: January 1, 2025
Virginia
1 review
1 helpful vote
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Dissatisfied
January 11, 2025

The leggings I purchased lacked quality which I've previously shared with Fabletics in a review, but no one bothered to reach out. The ribbed blue leggings were coming apart at the seams my very first time wearing them and that is completely ridiculous, nor can I continue to wear them!

Date of experience: January 1, 2025
California
1 review
0 helpful votes
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Fakletics
January 11, 2025

Customer service sucks. Online guy told me wrong information just to funnel me into the store. Store guy gave me wrong info again. Ended up in a full return which was never communicated to me. Waste of time and gas.

Date of experience: January 1, 2025
California
3 reviews
1 helpful vote
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Takes too long to arrive
January 11, 2025

I ordered Fabletics in October and I didn't get my package until December. It took a full 2 months to arrive. And their auto-charge is frustrating. Their designs and material are not bad but not for full price.

Date of experience: January 1, 2025
Indiana
1 review
0 helpful votes
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Fantastic quality
January 11, 2025

I must say I am extremely satisfied with the quality of Fabletics items that I have purchased. I have purchased a lot of other brand items including lululemon, Athleta and crazy yoga. Fabletics and Athleta are the best quality I have found. Crazy yoga is extremely soft and worth the price for lifting or light gym workouts but for my daily running I choose my Fabletics gear. It has the best design for holding my phone and mace and the colors stay true and don't fade u like my lululemon gear. I have also been pleased with the quality of the seats I recently purchased. They are comfortable and very warm.

Date of experience: January 1, 2025
Ohio
3 reviews
0 helpful votes
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Excellent transaction
January 11, 2025

Fabletics has great clothing. Love wearing all of my workout clothes I have gotten there

Date of experience: January 1, 2025
Georgia
1 review
0 helpful votes
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Terrible service/ False advertising
January 11, 2025

When I purchased Fabletics they had a promotion on all shorts for $10. No where on the website did it say the price was only for one pair of shorts and at checkout all of the shorts were showing at $10. When I paid, I received the $10 price for one short and the rest of the order had 80% off. I canceled my membership and was very dissatisfied with the service when I called customer service, I was only offer $20 credit.

Date of experience: January 1, 2025
Michigan
2 reviews
0 helpful votes
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Order Never Arrived
January 11, 2025

Order never arrived & they refused to refund me after promising a refund. So now I'm battling with my credit card company to dispute the amount. Such a hassle.

Date of experience: January 1, 2025
California
1 review
0 helpful votes
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Used to be worth it
January 11, 2025
Updated review

I was a fabletics member for years. The quality is good and I've always liked what I got from them. However, over the years members had fewer items to spend their monthly credit on. It used to be for a whole outfit and now it's literally one item (for example, a single sports bra). Then when the price increased was announced with no added benefits or a better experience, I was finished.

Date of experience: January 1, 2025

Great quality but limited options.
August 14, 2024
Previous review

I always enjoy the quality of the items I've gotten from fabletics! My disappointment is that it seems like each month, fewer and fewer options are available with just my member credit. It used to be a whole 2 or 3 piece outfit, but now it's often a single pair of leggings or just one shirt. It seems like the value is decreasing as a vip member.

Date of experience: August 4, 2024
Maryland
1 review
0 helpful votes
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You're basically paying retail price just like you would at a walk in sports store. The quality is decent but not mind blowing. The membership aspect of the brand is dumb. It's just a disguised discount. They discount you at the front. But they charge you in the back end with the membership, multiple times a month. So at the end you pay the same as retail if not more because the membership keeps going until you cut it off.

Date of experience: January 1, 2025
Indiana
1 review
0 helpful votes
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Could be better
January 11, 2025

Like the clothes but hate the subscription, the high prices and how product are always sold out.

Date of experience: January 1, 2025
New York
1 review
0 helpful votes
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Great product
January 11, 2025

All the products are great, good material and reasonable price. I will buy again a new collection

Date of experience: January 1, 2025
California
1 review
0 helpful votes
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Nice pants
January 11, 2025

They look and fit great, just like they're supposed to.

Date of experience: January 1, 2025
New York
1 review
0 helpful votes
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Amazing Product
January 11, 2025

I am so happy with the level of service I received so amazing. Not a long wait time for items to be sent you are easy to contact as well. Thank you for your amazing high quality items and being available in plus size. More companies need to follow your customer service ethics.

Date of experience: January 1, 2025
Arizona
1 review
0 helpful votes
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Everything I have got from Fabletics is awesome quality. Customer service is always pleasant to deal with, I've been into the store several times and they are very accommodating and make me feel welcome

Date of experience: January 1, 2025
New Jersey
1 review
0 helpful votes
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Fabletics
January 11, 2025

The site is easy to navigate. I like being able to change the model to view the items. I receive my order pretty quick. No issues with the order.

Date of experience: January 1, 2025
California
1 review
0 helpful votes
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Love the product. Nila is amazing in Fashion valley
January 11, 2025
Updated review

Always amazed and love the experience! I am a lifetime member.

Date of experience: January 1, 2025

Store and staff are amazing!
September 12, 2024
Previous review

Amazing, Wonderful, best customer service bar none!

Date of experience: September 1, 2024
New York
1 review
0 helpful votes
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Stylish Althetic Apparel
January 11, 2025

For the past years, I have been a member of Fabeletics because they never disappoint. My friends and family always compliment me on my active wear.

Date of experience: January 1, 2025
Connecticut
1 review
0 helpful votes
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Best service ever
January 11, 2025
Updated review

Christiana Fabletics retail associates are the best ever! Everyone is extremely helpful!

Date of experience: January 1, 2025

Excellent Service
October 11, 2024
Previous review

Every time I walk into this store I am greeted before I enter the store. The team is excellent, kind, and extremely helpful. Not to mention total hotties! Especially the one with the curly hair. Everyone deserves a raise immediately!

Date of experience: October 1, 2024