Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.
















Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I find shopping on fabletics confusing from a pricing standpoint. I am a member and I have no idea what I'm paying. The site says one thing for members pricing and the checkout says something else. I don't like it at all so I'm going to cancel the membership.
Many colors and sizes are always out of stock. When I find a pair of legging that I love from Fabletics, I will go online to reorder. When I order the same named leggings, the will arrive made with a different material. Nice stuff, but I never know what I'm going to get, and have to page through so many options to find a color and size that I like that is not out of stock.
I ordered two different types of leggings and the style, fit, and material felt nice but unfortunately after only one wash the thread came undone in a few places and inner thigh area was starting to wear.
I love the products but having to skip the membership every month that I don't plan on buying something is extremely annoying.
My issue with fabletics is that their warranty is period is comical. Yes you get good value but the lifespan on anything I've purchased from them is quite low. When I've contacted them about an exchange, replacement, or refund I've been told I'm outside the 30 day window. 30 days for athletic apparel!? We've stopped shopping from them and would advise customers to explore other options.
I ordered a pair of pants for my husband from Fabletcs for I think $19.99. My CC was charged for that transaction then I was charged about a month later $59.95, Then a month later I received a charge for another $59.95. The way I understand what the Fabletics rep was this was so I could order from them when I wanted to. I should have been made aware of this in the beginning. I asked for a full refund however I could only get $59.95 back. I think this isn't a very good practice for the customer. Customers beware!
Love the clothing and overall experience with ordering. Their customer support is also very helpful.
Took me over a month to receive my order. It had never taken that long. Customer service was no help.
Easy ordering
When I logged in to cancel
My subscription, I was asked no less than 3 times if I wanted to keep my subscription with discounts. I wasn't interested in renewing or keeping my subscription. I just wanted to cancel.
Our whole family enjoys the products. The quality is great, and they have styles for everyone from 15 to 50!
It has been great! Great products!
I love the prices and the quality of the clothes.
None of the clothing was as described.
Fit, material etc. very disappointed that is why I canceled my membership.
I feel that the quality has gone down over the years and I don't wear the new ones I bought recently. I also returned one item that I used a credit on and never received that credit back after the return. Very disappointed and will not be purchasing again
I like the products, but dealing with the monthly $59.50 fee, and everything else, is a joke. Yes you can use it toward purchasing, but so what? Having to decipher the credits, etc is not even close to worth it. Really makes the shopping experience there unpleasant.
I would buy more products but you never have any. I search and waits for months for the opportunity to purchase something. The customer service is good, the product is good, you just can't find it. They are always out of stock.
Introduction pricing was good. Sizing is off. I'm a medium & the dress was way too big. Got a small & top part is baggy. Joggers are very huggy tight. Takes an extremely long time for credit return. Still waiting for Dec 11 return credit & it's Jan 1 now.
Answer: I did read the fine print, as stated, which you find out when you are about to place your order. Those few who LOVE Fab would have you believe, that we are dolts and can't figure out this "club" has you by the short hairs once you order 1 outfit... the hook is set. So if you wanna hassle with the $49.95 charge that you may or not remember to decline each month, see the charges on your card, only to find you have "store credit" instead of the charges removed... then by all means, place your order. As far as the 16% "like" rate at the top, THAT in itself should let you know, steer clear. It took me MANY attempts just to stop their emails from coming to me... finally!
Answer: Hi Heidi I really would cancel as soon as possible because if you don't you will be charged whether you buy anything or not. Do it now because if not before 5th, you will be charged. You have to do this every month it's really not worth the hassle, I would buy from the high street at least you know where you stand. Also, I am assuming Myka works for the company! There are very few positive comments about this company I would steer well clear.
Answer: I rang my bank and told them to stop any future payments leaving my account. When I finally got through to fabletics, I had the worst most arrogant a***hole in customer services so I wouldn't bother wasting your breath
Answer: When I cancelled, I made sure that I used up every dime of credit because I was pretty sure that this shady company would take the credit I was owed. Someone should start a class action suit against them. They just do whatever they want...
Answer: The best thing to do is to use your credit and buy something in the amount you were charged and then call to cancel your membership. You can try to get them to reverse the charges but chances are you won't get it back. Don't cancel until you use the money you already paid though!
Answer: All the good reviews on this site most likely come from employees, you could ask them.
Answer: Unfortunately this company is corrupt. You'll have to call relentlessly until they answer. I cancelled over the phone successfully. Leave a post with your negative experience getting a hold of someone to cancel.
Answer: I bombarded them on twitter and Facebook. They got back to me quick!
Answer: No you are not. Cancel it asap and then you won't get charged the monthly subscription charge. Best to call them and cancel it over the phone, and then send an email stating that you called and that they promised to cancel the account just as back up.
Answer: I think you should be okay! Canceling it is easy but I really doubt they'll send you a bill! I used it for a while and had no problems until this one but they were so beyond rude :( unless they have your billing information they can't just charge you!

