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Fabletics

fabletics.com
active, casual, lounge men, womenAge 19-25, 26-45
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From the business

Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.


fabletics.com
+1 844-322-5384
USA
Fabletics is part of TechStyle, Inc
Founded in 2013
Clothing item from FableticsFashion apparel by FableticsMerchandise from Fabletics clothing lineFabletics fashion product

Business Highlights

General

Parent Company: TechStyle, Inc
Year Founded: 2013
Target Gender: men, women

Shipping

Shipping Cost: $5.95
Free Shipping: sometimes
Free Shipping Detail: for orders above $49.95

Returns

Return Policy: free
Return Instructions: items must be new, unused condition with original packaging
Restocking Fees: no

Sustainability

Sustainability Score: Not Good Enough
Recycling Program: no
Responsible Materials: recycled

Product

Style: active, casual, lounge
Body Fit: regular, plus size
Available Sizes: Men's (2XS, XS, S, M, L, XL, XXL, 1X, 2X, 3X, 4X), Women's (2XS, XS, S, M, L, XL, XXL, 1X, 2X, 3X, 4X)

Customer Service

Support Channels: phone, facebook, chat
Support Phone: +1 844-322-5384

Payment Options

Payment Methods: card payments, PayPal

Membership Programs

Rewards Program: Active Junky, Rakuten, Swagbucks

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Fabletics Reviews Summary

Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
871
value
880
shipping
857
returns
613
quality
840

We monitor reviews for authenticity

New York
1 review
0 helpful votes
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Membership Fees are a Joke
January 11, 2025

I do like the clothes but to pay a $60 monthly membership fee to purchase clothes doesn't sit well with me.

Date of experience: January 1, 2025
Massachusetts
1 review
0 helpful votes
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Best
January 11, 2025

Ver demure customer service. Changing the size of my scrubs was done so comfortably and it came back just as I requested. Thanks

Date of experience: January 1, 2025
Illinois
1 review
0 helpful votes
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Great experience
January 11, 2025

My experience with Fabletics was nothing short of wonderful. The easy ordering the. Ability and ease to track my purchase made my experience very satisfying

Date of experience: January 1, 2025
Illinois
1 review
0 helpful votes
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Site is poorly designed
January 11, 2025

Hard to find things.

Most of what I want is out of stock once I became a member.

Opting out monthly is purposely tricky.

This is a terrible gimmick overall and I'm irritated by the site and app experience.

Date of experience: January 1, 2025
California
2 reviews
0 helpful votes
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Great products and service
January 11, 2025

Since shopping at Fabletics, I've been very satisfied as a customer.

Date of experience: January 1, 2025
California
1 review
0 helpful votes
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Undelivered package
January 11, 2025

I ordered several sale items on November 17. I checked the tracking number for the shipper that Fabletics hired, and every day it said it was being delivered by the end of that day. That went all the way through the end of December. No package ever arrived. Fabletics did refund the money, but the products that I wanted were no longer available. Fabletics blamed the delivery company, and the delivery company blamed Fabletics. And neither company cared about making much of a resolution to the situation.

Date of experience: January 1, 2025
Illinois
1 review
0 helpful votes
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Leggings for days
January 11, 2025

First of all, it pays to be a VIP! My weight has fluctuated a lot over this past year but my Fabletics leggings and tops have been there every step of the way. I get really excited to put them on for my workouts and continue to get compliments on them.

Date of experience: January 1, 2025
Texas
1 review
0 helpful votes
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Great Product
January 11, 2025

Form and Fit is perfect. It's nice to know when you order something online that it fits the way you envisioned.

Date of experience: January 1, 2025
South Carolina
1 review
0 helpful votes
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Refused to cancel membership
January 11, 2025

I spoke with customer service and asked them 4 times to cancel my membership and they refused each time offering me other alternatives. The attorney General is working on canceling for me.

Date of experience: January 1, 2025
Massachusetts
1 review
0 helpful votes
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Great Jacket
January 11, 2025

I loved this red sherpa jacket that I bought but then got roped into a yearly subscription that I did NOT want or approve. It felt like a total bait and switch tactic. DO BETTER! I have been fighting w/ my credit card company to reverse the charge.

Date of experience: January 1, 2025
Illinois
1 review
0 helpful votes
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Unsatisfied with company
January 11, 2025

Placed the order on 10/18. Never received order even though I was informed the shipping company said they received it. After three weeks I called and ordered a replacement order which took over 15 minutes.

Date of experience: January 1, 2025
Texas
1 review
0 helpful votes
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Best activewear
January 11, 2025

I have been an Fabletics member since 2016 and it is the best activewear that I ever had. It is the only brand I purchase for activewear. The clothing is stylish, affordable and of great quality. There is always a sale and a discount! The shipping is fast and the customer service has been exceptional. I am extremely satisfied with Fabletics and will continue to purchase the great clothing! 10 out of 10!

Date of experience: January 1, 2025
California
1 review
0 helpful votes
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Lack of inventory
January 11, 2025

They are always out of stock in very common sizes.

Date of experience: January 1, 2025
Virginia
1 review
0 helpful votes
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All good. I will continue to buy from company
Honest and fair. Great deals.

Date of experience: January 1, 2025
South Carolina
1 review
0 helpful votes
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Not worth it anymore
January 11, 2025

I have been a VIP member for about 6 years I think. I am disappointed that my credits now expire. I will be canceling my VIP account because of that and the quality of the clothes is not as good as it used to be.

Date of experience: January 1, 2025
Kentucky
1 review
0 helpful votes
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They wouldn't cancel my account!
January 11, 2025

I asked for 2 months to stop taking money out of my account. Had the money refunded once and they still continued to take $$ out of my account. I had to call and act plum ugly to get it cancelled, again. Refunded, again!

Date of experience: January 1, 2025
Washington
1 review
0 helpful votes
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Marginal Approval
January 11, 2025

Generally speaking I like the products I have ordered with Fabletics. However, sizes are often sold out and prices (without sales) are exorbitantly high for what they sell.

Returns have been easy which is helpful with any online shopping experience when it comes to clothes. But the membership aspect of their business also seems unnecessary. If the product was worthy of the price tag, it would generate my return business. But currently I am only still a member because I don't always remember to cancel the monthly charge in time. I can't always use my credits because their inventory is limited. It feels more like a retail trap than a business I would willingly frequent. This will not be a continued relationship once all planets align and I can order what I want with the money I have already been charged.

Date of experience: January 1, 2025
Tennessee
1 review
0 helpful votes
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SMALL
January 11, 2025

Everything seemed to run small. I guess that was reflected in the price?

Date of experience: January 1, 2025
Texas
1 review
0 helpful votes
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The best fitting jog bras
January 11, 2025

I love the feel and the fit of the athletic bras/jog bras

Date of experience: January 1, 2025
South Carolina
1 review
0 helpful votes
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Feel Fabulous in Your Fabletics
January 11, 2025

I've been wearing Fabletics leggings for about 8 years and won't be changing my brand anytime soon. Powerhold and Motion 365/365+ are my preferred products. They are comfortable and wear well. They don't stretch out of shape and stand up well under multiple washings. For me there's nothing not to like about Fabletics!

Date of experience: January 1, 2025