Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.
















Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I do like the clothes but to pay a $60 monthly membership fee to purchase clothes doesn't sit well with me.
Ver demure customer service. Changing the size of my scrubs was done so comfortably and it came back just as I requested. Thanks
My experience with Fabletics was nothing short of wonderful. The easy ordering the. Ability and ease to track my purchase made my experience very satisfying
Hard to find things.
Most of what I want is out of stock once I became a member.
Opting out monthly is purposely tricky.
This is a terrible gimmick overall and I'm irritated by the site and app experience.
Since shopping at Fabletics, I've been very satisfied as a customer.
I ordered several sale items on November 17. I checked the tracking number for the shipper that Fabletics hired, and every day it said it was being delivered by the end of that day. That went all the way through the end of December. No package ever arrived. Fabletics did refund the money, but the products that I wanted were no longer available. Fabletics blamed the delivery company, and the delivery company blamed Fabletics. And neither company cared about making much of a resolution to the situation.
First of all, it pays to be a VIP! My weight has fluctuated a lot over this past year but my Fabletics leggings and tops have been there every step of the way. I get really excited to put them on for my workouts and continue to get compliments on them.
Form and Fit is perfect. It's nice to know when you order something online that it fits the way you envisioned.
I spoke with customer service and asked them 4 times to cancel my membership and they refused each time offering me other alternatives. The attorney General is working on canceling for me.
I loved this red sherpa jacket that I bought but then got roped into a yearly subscription that I did NOT want or approve. It felt like a total bait and switch tactic. DO BETTER! I have been fighting w/ my credit card company to reverse the charge.
Placed the order on 10/18. Never received order even though I was informed the shipping company said they received it. After three weeks I called and ordered a replacement order which took over 15 minutes.
I have been an Fabletics member since 2016 and it is the best activewear that I ever had. It is the only brand I purchase for activewear. The clothing is stylish, affordable and of great quality. There is always a sale and a discount! The shipping is fast and the customer service has been exceptional. I am extremely satisfied with Fabletics and will continue to purchase the great clothing! 10 out of 10!
They are always out of stock in very common sizes.
All good. I will continue to buy from company
Honest and fair. Great deals.
I have been a VIP member for about 6 years I think. I am disappointed that my credits now expire. I will be canceling my VIP account because of that and the quality of the clothes is not as good as it used to be.
I asked for 2 months to stop taking money out of my account. Had the money refunded once and they still continued to take $$ out of my account. I had to call and act plum ugly to get it cancelled, again. Refunded, again!
Generally speaking I like the products I have ordered with Fabletics. However, sizes are often sold out and prices (without sales) are exorbitantly high for what they sell.
Returns have been easy which is helpful with any online shopping experience when it comes to clothes. But the membership aspect of their business also seems unnecessary. If the product was worthy of the price tag, it would generate my return business. But currently I am only still a member because I don't always remember to cancel the monthly charge in time. I can't always use my credits because their inventory is limited. It feels more like a retail trap than a business I would willingly frequent. This will not be a continued relationship once all planets align and I can order what I want with the money I have already been charged.
I love the feel and the fit of the athletic bras/jog bras
I've been wearing Fabletics leggings for about 8 years and won't be changing my brand anytime soon. Powerhold and Motion 365/365+ are my preferred products. They are comfortable and wear well. They don't stretch out of shape and stand up well under multiple washings. For me there's nothing not to like about Fabletics!
Answer: I did read the fine print, as stated, which you find out when you are about to place your order. Those few who LOVE Fab would have you believe, that we are dolts and can't figure out this "club" has you by the short hairs once you order 1 outfit... the hook is set. So if you wanna hassle with the $49.95 charge that you may or not remember to decline each month, see the charges on your card, only to find you have "store credit" instead of the charges removed... then by all means, place your order. As far as the 16% "like" rate at the top, THAT in itself should let you know, steer clear. It took me MANY attempts just to stop their emails from coming to me... finally!
Answer: Hi Heidi I really would cancel as soon as possible because if you don't you will be charged whether you buy anything or not. Do it now because if not before 5th, you will be charged. You have to do this every month it's really not worth the hassle, I would buy from the high street at least you know where you stand. Also, I am assuming Myka works for the company! There are very few positive comments about this company I would steer well clear.
Answer: I rang my bank and told them to stop any future payments leaving my account. When I finally got through to fabletics, I had the worst most arrogant a***hole in customer services so I wouldn't bother wasting your breath
Answer: When I cancelled, I made sure that I used up every dime of credit because I was pretty sure that this shady company would take the credit I was owed. Someone should start a class action suit against them. They just do whatever they want...
Answer: The best thing to do is to use your credit and buy something in the amount you were charged and then call to cancel your membership. You can try to get them to reverse the charges but chances are you won't get it back. Don't cancel until you use the money you already paid though!
Answer: All the good reviews on this site most likely come from employees, you could ask them.
Answer: Unfortunately this company is corrupt. You'll have to call relentlessly until they answer. I cancelled over the phone successfully. Leave a post with your negative experience getting a hold of someone to cancel.
Answer: I bombarded them on twitter and Facebook. They got back to me quick!
Answer: No you are not. Cancel it asap and then you won't get charged the monthly subscription charge. Best to call them and cancel it over the phone, and then send an email stating that you called and that they promised to cancel the account just as back up.
Answer: I think you should be okay! Canceling it is easy but I really doubt they'll send you a bill! I used it for a while and had no problems until this one but they were so beyond rude :( unless they have your billing information they can't just charge you!

