On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
Similar Brands to Consider
PrAna
Roark
Noctex
Asics
Banana Republic
Everlane
Mate The Label
Isabella Oliver
La Vie En Rose
Venus
LA Relaxed
Jungmaven
Fabletics Reviews Summary
Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Membership is a scam. I did not appreciate the credit redeeming system. Many items are cheaper than what a credit is for, but they can only be redeemed for 1 credit. Total scam.
I am always pleased with the git just wish they all came with the phone pocket. Love my styles
I don't think the membership is explained as clearly as it should be. Just realized my wife has been paying a month fee from a one time purchase over a year ago.
Both sets of leggings began to pull up after the first wear. In addition, the monthly membership and the difficulty cancelling is painful.
Very happy with my purchases, highly recommend! Love the embroidery that customized
I love the clothes. I continue to buy them. They're great. Butt, not really happy. Part of that reason is that monthly membership payment is $70. There's really not an easy way to stop it, although you can remember to pause it month after month. The site constantly has sales, which I suppose is good. The problem is that if you get a member credit because you didn't purchase that month and you buy a sale item (say, pants are half price for $35), it's best to not use the $70 member credit. But, even the sale items are one member credit. Well, that means either I have to pay the $35 plus shipping or I'm losing $35 from what I paid for membership. It really feels scammy.
Did not care for the leggings (tried 4-5 different styles) but customer service was very responsive.
Still charged even when skipping the month. No workable solution when attempting to contact customer service.
I wish skipping the credit's month took only one click.
I like the product. I wish the price could be the price. I feel like they are overpriced to give significant discount once you a VIP.
Everything else was good as far as ordering and receiving
Quality of clothing is great! Order fulfillment and item availability (e.g. Size and color) could use a little work Particularly in the area of sale items. Also, regularly priced items are a little spendy. It is great clothing but I'm up in the air about continuing to spend my money here.
I have trouble with sizing, it doesn't seem consistent.
I love the gear, it's stylish and always has a good sale to stock up on any style I love and several colors to choose from. I like the membership and the ability to skip and month. I always get lots of compliments on my Fabletics and I love knowing it's affordable fashion.
As the title states, for some reason now if you happen to return anything it seems they're not giving you your refund unless you call them about it and even then it's an entire ordeal. I'm not sure why. The gym clothes are still super cute though. Oh, and now your member credits will EXPIRE. So they will charge you upwards of $70 for zero product and zero credit. Pay attention to your account. That hasn't happened to me, but I noticed the change under my account.
Fabletics is such an easy company to shop with. Their customer service is perfect and shipping is fast.
Last month I opted out of the extra charge but it happened anyway. Is there a secret other than clicking the "opt out" square? I really don't need anymore pants at the moment.
I joined Fabletics after seeing an ad for Cold Weather Flare Leggings. I ordered 2 pairs and I really wanted to love them. They fit and looked great, but after wearing them I started to notice pilling on the side pockets. The pilling started to increase and spread to other areas no matter how carefully I washed them. Luckily, I took advantage of the introductory VIP deal, 2 for $25. If I had paid full price, I would have been really upset. I skipped each month after the intro because most of the nice colors in my size were always sold out. I will cancel my subscription as I can get better quality and pricing on Amazon.
The quality of the material this time was terrible. They pulled after 1 wash. They are all dumpy and feel annoying.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members