Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.
















Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
For the most part, all my order was great. There was a bodysuit, that I followed the guide chart. Yet, it was smaller and did not fit. Being the it was on sale I could not return. So that was a bit disappointing.
They never gave me my money back not solutions please I need my money
I didn't like the pillow I thought it was to thin and could not sleep on my side with just that pillow.
All of the bras had a loose feel. I would use them for dance or delivering for Amazon and when i would bend over, sometimes a boob would fall out the bottom or side. 38DDD
Everything I've ordered runs small. I've ordered several items and everything is to small
The winter or fleece lined leggings pill really bad. The fabric does not hold up at all. I bought two different styles and they both did the same thing. Total waste of money.
Not only do I strongly dislike the leggings, I was charged two times for $60. After LONG phone calls to get refunds, I was told I was being charged because I had gotten large discount. NEVER order from this company! If I hadn't paid attention I would never have known I was being charged. I have told everyone I know to avoid scam company!
I received the wrong size of pants, returned them, had to wait a month to get my replacement pants, they sent the wrong style, had to return AGAIN, now waiting it's been another month and still no tracking available yet for my 3rd try of pants.
Ordered on 10/28/24
The leggings do not wear well and in certain places ball up immediately. Very frustrating not to mention disappointing! Wish I could return them. Won't buy in the future.
Have enjoyed Fabletics items—-don't like having to skip each month in order to avoid being charges!
Difficult to get an accurate fit. Must order one or two sizes up.
I'll probably forfeit credits because it's unnecessarily challenging to skip a month. I have to hunt and hunt for the Skip the Month button.
I am a senior and love the fit and comfort of the Fabletics exercise clothes. I can move easily in them but more importantly I feel fit wearing them. I didn't know the tee tops came in different colors so I only ordered black. Next time I will explore other colors.
It doesn't make sense to me why I would spend $60 for a credit when that item is &35 in the store. So my membership lets me pay double? It should be minimum the amount of the actual credit. That just makes no sense to me.
Overall great shopping experience, smooth process throughout, completely satisfied
Fees are ridiculous. Having a monthly charge that you are unaware of is misleading and unethical.
I heard so many amazing things about the leggings. They are a much better quality than the cheaper brands but I can not say they are more comfortable.
Overall I'm very happy with the quality of products, and the fit is exactly as I have expected. Shipping times can be very slow. In fact often times you'll wonder where things are then they just show up. I'm not sure if this is the company or the shipping service they use (on trac) I do live in a smaller town which could lead to slower shipping as well.
Answer: I did read the fine print, as stated, which you find out when you are about to place your order. Those few who LOVE Fab would have you believe, that we are dolts and can't figure out this "club" has you by the short hairs once you order 1 outfit... the hook is set. So if you wanna hassle with the $49.95 charge that you may or not remember to decline each month, see the charges on your card, only to find you have "store credit" instead of the charges removed... then by all means, place your order. As far as the 16% "like" rate at the top, THAT in itself should let you know, steer clear. It took me MANY attempts just to stop their emails from coming to me... finally!
Answer: Hi Heidi I really would cancel as soon as possible because if you don't you will be charged whether you buy anything or not. Do it now because if not before 5th, you will be charged. You have to do this every month it's really not worth the hassle, I would buy from the high street at least you know where you stand. Also, I am assuming Myka works for the company! There are very few positive comments about this company I would steer well clear.
Answer: I rang my bank and told them to stop any future payments leaving my account. When I finally got through to fabletics, I had the worst most arrogant a***hole in customer services so I wouldn't bother wasting your breath
Answer: When I cancelled, I made sure that I used up every dime of credit because I was pretty sure that this shady company would take the credit I was owed. Someone should start a class action suit against them. They just do whatever they want...
Answer: The best thing to do is to use your credit and buy something in the amount you were charged and then call to cancel your membership. You can try to get them to reverse the charges but chances are you won't get it back. Don't cancel until you use the money you already paid though!
Answer: All the good reviews on this site most likely come from employees, you could ask them.
Answer: Unfortunately this company is corrupt. You'll have to call relentlessly until they answer. I cancelled over the phone successfully. Leave a post with your negative experience getting a hold of someone to cancel.
Answer: I bombarded them on twitter and Facebook. They got back to me quick!
Answer: No you are not. Cancel it asap and then you won't get charged the monthly subscription charge. Best to call them and cancel it over the phone, and then send an email stating that you called and that they promised to cancel the account just as back up.
Answer: I think you should be okay! Canceling it is easy but I really doubt they'll send you a bill! I used it for a while and had no problems until this one but they were so beyond rude :( unless they have your billing information they can't just charge you!

