I first signed up 7 weeks ago when I ordered a few items. At 4 weeks I emailed saying I haven't received said items. I was told they were in Sydney. Today ( 3 weeks after I sent the email), my clothing still hadn't arrived so I called. I was told the items that I ordered where out of stock and I wouldn't be receiving them. Understandably I was pissed but we decided I would get store credit and 50% off my first outfit purchase, with the credit in my store 30 minutes later. An hour later I receive an email that I would be receiving a refund and not store credit.
I'm glad because I will be calling up tomorrow to close my account.

Horrible customer service — a "help" link that never loads, a returns link that never loads, a help chat that never answers and if you email basically they will tell you too bad for you, they only deal with returns and service issues via phone. One note, it must be terrible for their CS people who respond to emails because they don't have the power to do anything. Yes, they are cheap but it is not worth savings for items that don't fit consistently, have dyes that bleed even after repeat washings and awful customer service.

I am still waiting (after 4 weeks) for my items to arrive. DHL is saying they can't track as Fabletics doesn't [ay for door to door service. Fabletics is telling me to call Australia post, who have no idea as its a DHL package. Who knows if I will ever receive my package. Terrible customer service, I have sent 8 emails in the past fortnight and only one person got back to me yesterday.

Have cancelled my subscription without even receiving my goods. What a rort!

I am a current member of Fabletics, and the company is not the problem. My first outfit was purchased, sent, and I was satisfied. During the sign up period I read the fine print, maybe you should try it. The site clearly states that you have a 5 day grace period in the beginning of each month to either purchase an outfit or skip the month. Nowhere does it state that they will notify you to remember to do this because most of us are adults that don't need basic reminders. The second month I completely forgot, and on the 6th day was hit with the charge I knew would hit my account. I called the customer service and just asked if it could be waived if I purchased something, the lady had no issue with this, the charge was removed, and I bought my second outfit. I bought the 3rd month, and since then I have opted to skip each month except this current one because I wanted a new outfit for the gym. Nobody has to remind me each month to skip, I just do it on my own - like paying rent. And you should have faith that you too can remember. Good luck and happy shopping!

After canceling my membership because the clothes were cheap and didn't fit (I nearly had to cut them off my calves), I came to found out that the six "credits" I had in my account with a cash value of $299 could not be used. Absolutely criminal! I should add that I had to call 3 times to cancel my membership. I kept getting "disconnected."

Bought an outfit for the first trial offer. Absolutely loved the gym trousers but not the shirt as it didnt fit well. Tooo low so it just displayed my sports bra. Tried to get an exchange or refund and was told it was not possible unless i return the whole outfit... an exchange was not reasonable for a smaller shirt at least? Tried cancelling VIP membership and they tried to offer me 500 free VIP credits. Whats the point if you will only like half an outfit and not be able to return the seperate item... and no. I couldn't return the trousers. Loved it so much that i wore it that day so too late to return unfortunately

Only noticed after 4 months that fabletics have been taking £44.00 a month off my account, they trick you when you do an online purchase in that in order to get the discount you have to become a VIP member but this is not obvious. Then they take money off your account every month and you have to buy there clothing and they will not credit you. What an absolute SCAM, I will never buy from them again and I hope that everybody doesn't, what a SCAM!

Of course, the only reason people send reviews is because they're either blown away by the service or they're very unhappy with the service. From what I've read, most are unhappy. This review will be no exception.

I had been a VIP member with Fabletics since November. I'd seen something I liked and purchased it but after that didn't see much that grabbed my attention, so I kept skipping the months. This past month, I didn't get a notification telling me to either skip the month or get charged the VIP fee. ($49.99 USD) Keep in mind, I'm in Canada.

* I also had the EXACT SAME ISSUE with their sister company JustFab. THEY FORGOT to email me a reminder. (They charged me $39.95. USD)

I have yet to receive my refund, which will no doubt be LESS than what they took out of my account because of the exchange rate. That's what happened with JustFab.

These people are crooks. They saw that I kept skipping months and probably thought it would be a good idea to just "forget" to email me a reminder. I'm not happy with Fabletics or JustFab. The fact that Kate Hudson would lend her name to this company is BEYOND me. Don't get involved with these people unless you like surprise charges on your credit card! Or you can buy their products but don't sign up to VIP.

I will never order with Fabletics again! The VIP 'service' is a complete scam - I didn't receive my 20% off my first order. When I emailed them to cancel my VIP membership because I was charged £44 for not ordering (even though I didn't receive an email notifying me of this!).
The website is a total scam and the products are an awful fit - used to rate Kate Hudson but considering she associates herself with an absolutely scam of a company my opinion has changed. Never order from them!

I used Fabletics to purchase a few items in March of 2014. After being charged (because I never received an e-mail reminding me to 'skip' a month) $49 in July of 2014 I called and spent 20 minutes on the phone with a representative begging him to cancel my account. I happily accepted the $49 charge, it was my mistake after all, but asked to be removed from the service from then forward.

This August, a full year later, I got an e-mail informing me that my account had be charged for $49. I had not received an e-mail or charge from Fabletics in a year, so I called and kindly explained the situation to a representative. She accused me of lying about canceling my account, then put me on hold for 15 minutes so she could 'listen to the call' from last July. After taking me off hold, she explained that the company had 'lost' the recording of my call and again accused me of lying about canceling my account the year before. I spent another 10 minutes with her asking to be refunding and explaining my position and, when she finally agreed, she blamed me for the entire misunderstanding, attempted to convince me to stay a VIP member (for a bonus of 500 points--wow!) and then rudely ended the call before I could confirm my refund.

TL; DR

Terrible customer service, nefarious charging procedure and overall company-wide dishonesty. DO NOT SUBSCRIBE!

I read a lot of negative reviews of this website before i decided to purchase items from it. I was very careful to make sure i did not accidentally tick the check box to subscribe to their VIP membership, but i was not given the option to opt out for their 20% off 1st purchase offer. Once i put through my payment, i received an email telling congratulating me on becoming a VIP member.
I immediately called their hotline to tell them i wanted to cancel this membership as i was not willing to pay them a monthly subscription and was happy to pay for my purchase at full price. I was then told that i should have read the terms and conditions better. My first purchase was cancelled, and a new purchase with original prices was put through for me. This is when i realized that despite being given 20% off the first time, the payment put through was NOT 20% more. I paid $70ish with 20% off. And somehow according to their calcuations, i was charged $120ish at full price.
I definitely do not recommend this site to ANYONE. Ever.
Absolute shame on Kate Hudson and her team for coming up with such a scam of a company.

I have had a wholly positive experience with Fabletics. The clothes are well-made, comfortable, and cute. And, I have bought my outfits at a very reasonable price -- the $25 introductory offer outfit, and a few at their recent 75% off sale. And, I have not been scammed as many others have. The trick is to make sure their emails go into your main account, and on the first of every month, click that you DO NOT WANT their outfit. Easy as pie.