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Fabletics

fabletics.com
active, casual, lounge men, womenAge 19-25, 26-45
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From the business

Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.


fabletics.com
+1 844-322-5384
USA
Fabletics is part of TechStyle, Inc
Founded in 2013
Clothing item from FableticsFashion apparel by FableticsMerchandise from Fabletics clothing lineFabletics fashion product

Business Highlights

General

Parent Company: TechStyle, Inc
Year Founded: 2013
Target Gender: men, women

Shipping

Shipping Cost: $5.95
Free Shipping: sometimes
Free Shipping Detail: for orders above $49.95

Returns

Return Policy: free
Return Instructions: items must be new, unused condition with original packaging
Restocking Fees: no

Sustainability

Sustainability Score: Not Good Enough
Recycling Program: no
Responsible Materials: recycled

Product

Style: active, casual, lounge
Body Fit: regular, plus size
Available Sizes: Men's (2XS, XS, S, M, L, XL, XXL, 1X, 2X, 3X, 4X), Women's (2XS, XS, S, M, L, XL, XXL, 1X, 2X, 3X, 4X)

Customer Service

Support Channels: phone, facebook, chat
Support Phone: +1 844-322-5384

Payment Options

Payment Methods: card payments, PayPal

Membership Programs

Rewards Program: Active Junky, Rakuten, Swagbucks

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Fabletics Reviews Summary

Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
871
value
880
shipping
857
returns
613
quality
840

We monitor reviews for authenticity

GB
1 review
13 helpful votes
Follow Tess P.
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Fabletics is an online clothing store (advertising kate hudson on the cover). They lure you in with a 50% discount on over priced gym clothes. Once you click through to make the purchase, they advertise that you are subscribing to a VIP membership with great offers but you need to scroll down to the bottom of the page and you see in tiny print at the bottom of the page that you are signing up to to have £44 debited from your account every month (which you need to switch of with in 5 days). I am a total idiot for having fallen for it as the e-mail from them was going to my junk mail and I didn't check my bank account for a while so a lot of money was taken from my account. I called to cancel and they only refunded me 50% of what was taken from me (after being on the phone for 40 mins). STAY AWAY FROM THIS COMPANY. A TOTAL FRAUD AND SCAM AND OVER PRICED CLOTHES!

Date of experience: July 27, 2015
Australia
1 review
7 helpful votes
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Vip membership is a total scam, the lack of service after order is placed is beyond belief, can't believe that it can take 4 x times to receive items from Fabletics that it takes to receive similar items from the UK (I am Australia based). Vip membership means items will be charged to your account unless you "skip". Very hard to judge whether you want more or not, when the first order has not been received almost a month after ordering.

Date of experience: July 25, 2015
Pennsylvania
3 reviews
2 helpful votes
Follow Jackie G.
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I love this site! Since the beginning of my get healthy journey, I have been a member of fabletics and I must say that I absolutely love them. The clothing is unique, prices unmatched, and shipping and customer service is superb. My favorite thing about this site is the ability to "skip a month" if you don't plan on spending extra this month or you just don't have. Definitely a 5 star match.

Date of experience: July 21, 2015
Texas
1 review
11 helpful votes
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Scammers
July 21, 2015

I canceled my account and they proceeded to charge me anyway. I canceled my Account on the 17th of the Month and they charged me on the 21st. When I called the Customer Service Rep was rude and refused my request to speak with a supervisor, I wanted the charge canceled as it was still pending on my card and they refused stating they would call me back and then when I stated that was unacceptable they said that that they would issue a refund in 7-10 business days. Why are they even charging me on the 21st?! The membership states they charge on the 6th of the month. Not to mention the poor quality of their athletic wear and ridiculous prices.

Date of experience: July 21, 2015
Arizona
1 review
9 helpful votes
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Website is not user friendly. I would like to use the $30 that an email said was posted to my account, however cannot add a single item to a shopping cart and I see no $30 credit on my account. I have given this company many opportunities to rectify things and have continued to receive their emails. I am unsubscribing once and for all.

Date of experience: July 20, 2015
New York
1 review
5 helpful votes
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Be a smart Consumer
July 20, 2015

I have been a member of Fabletics for aprox 3 years. How stupid are all of you that you don't realize you are signing up for a "VIP membership". Be a smart consumer & figure out what that means! Also how can you go 2,3, or 7 months without noticing the charge on your credit card!
They do not dupe you into the membership. I found the information easy to find. They did used to give you 15 days to skip. But if you don't you just get a credit in your account.

Date of experience: July 20, 2015
GB
1 review
9 helpful votes
Follow Diane M.
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I am £176 down for a £22 one-off (so I thought) and have reported them to Standards Authorities!

Just get same mumbo jumbo about their t&c's yet HUNDREDS of people are finding themselves tricked into it too!

Who looks at leaflets and 'junk' emails? It should be clear AT THE TIME, not afterwards!

REPORT REPORT REPORT! Reviews aren't doing anything!

Date of experience: July 16, 2015
Germany
1 review
4 helpful votes
Follow SHE H.
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NICHT EMPFEHLENSWERT! Fallt bloß nicht auf diese Betrüger ein. Sie preisen Outfits für 25 Euro an und schreiben aber nicht dazu, dass ihr damit ein Abo eingeht und ihr jeden Monat 49,95 Euro bezahlen müsst!

Not recommendable at all!

Write your reviews also on facebook. Maybe we can make them change their stupid policies. #crowdpower

https://www.facebook.com/fabletics.de?sk=reviews

Date of experience: July 15, 2015
Pennsylvania
1 review
12 helpful votes
Follow Rachel K.
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Now I do understand the system and that you have to say skip this month between the 1st and the 5th, but every time I call them to cancel (you have to call and talk to a foreign person) they offer me a credit. Took it this time, but yet again they did not give me the credit and charged my account. I am furious. The last outfit was cheap and ugly. Nothing like the picture. Too bad Kate Hudson has her name on this crap of a company. I would run if I were her. Never doing business with them again.

Date of experience: July 14, 2015
New Jersey
1 review
7 helpful votes
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Got refund
July 14, 2015

Don't give up! It took much longer than they initially told me but I did get substantial refund. I called several times, asked to speak with supervisor etc. faith in humanity restored!

Date of experience: July 13, 2015
Texas
1 review
10 helpful votes
Follow Tina C.
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This is the biggest SCAM ever. I signed up and thought that I would receive an email with notifications of outfits, I would be able to say love it and send it or no thank you. Instead I received NO email notifications, NO product and 5 MONTHS of charges to my credit card. And you can not resolve this online, you have to call and try to get through your customer service automated system and then talked to a real person. I am overwhelmed that I bought into this scam that Kate Hudson is backing. Such a bummer that others may be falling for this too.

Date of experience: July 13, 2015
GB
1 review
7 helpful votes
Follow Faith S.
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SCAM they let you believe you have a good deal - then a month later take £44 out of your account with no warning at all. Apparently this is a condition of buying their offer outfit? Where you get told this I do not know - WHO READS the T&Cs and small print. This is a right ROYAL SCAM do not buy from these people. Their customer services is unhelpful, rude and misleading - surprised they are not shut down by now!

Date of experience: July 13, 2015
California
1 review
9 helpful votes
Follow Gloria M.
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They withdrew $49.95 from my account for over six months. I have been calling them for months now to receive my refund. I keep getting the run around from all their supervisors. I still haven't received my refund. But, I will keep trying and I will keep warning people about this HORRIBLE company! Don't buy from this company! Read all the reviews on the internet, thousands scammed.

Date of experience: July 12, 2015
GB
1 review
5 helpful votes
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Rip off!
July 10, 2015

Be very very careful falling for this company's discounts as they sign you up for £44 of you don't log in! Not very clear that you have to do it! I'm going straight to my bank tomorrow and doing an indemnity claim to get my money back! Wankers!

Date of experience: July 10, 2015
Tennessee
1 review
9 helpful votes
Follow Brandi C.
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I bought my $24 outfit and now I see they've been charging me $50 every month since then for NOTHING. No one answers the phone. Freaking dirty business. Everyone should report them to the BBB so we can all get our money back!

Date of experience: July 10, 2015
Australia
1 review
9 helpful votes
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Similar details to everyone else's reviews... Ordered an outfit, 2 months later I have never received products. Have email, facebooked and phoned, no one wants to help, all they do is pass the buck and say how sorry they are! Then realised they are taking money every month for what? Not disclosed how this setup is and now I have taken it to my bank and will take legal action if not resolved. They only today have emailed me staying they will refund me but after reading all these reviews I am worried it is just another scam out of this disgusting companies mouth. Would not recommend anyone to use them and will be spreading the word via all platforms...

Date of experience: July 7, 2015
Australia
1 review
14 helpful votes
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What a scam
July 3, 2015

Placed an order, very exciting as the clothes look amazing and the price was excellent.

Paid for the order. The called the customer support to cancel the membership shortly after as I cannot fit the monthly costs into my budget. They tried everything to keep me as a member and when I politely refused they said the order I had placed would be cancelled.

I paid for the goods and confirmed the order well before my phone call. They have no right to cancel the order just because I do not wish to proceed paying them for the upcoming months. Very disappointed and annoyed. Kept my membership so I can get the order i placed and paid for, but once it's received I will be cancelling immediately. Not impressed.

Date of experience: July 2, 2015
Utah
1 review
5 helpful votes
Follow Sarah L.
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The clothes are a little over priced. Some are great quality some are not. You just never know what you're going to get. What I'm most disappointed by is their new rewards program. You used to be able to get a free outfit at 1000 points. I was so close to 1000 points and they changed their program! Now there is no way to get an outfit with 1000 points! If you're lucky you might be able to get a top and a headband.

Date of experience: July 2, 2015
California
1 review
1 helpful vote
Follow Catrice A.
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I was surprised by all the negative reviews. My only complaint is that they are always low on stock in small and medium sized items. I have returned two items with no problem but, I never return with free shipping; I always us the Priority Mail service offered by the USPS for a flat rate of around $5.25 because it includes a tracking number and guaranteed delivery and I let them know how I mailed it and that I anticipate a timely credit to my credit card or I will dispute the charge with my credit card company. I never had a problem reaching anyone in customer service. The VIP Membership is very clear and I signed up with my business email because I use it daily so, I am not likely to miss the 5th day of the month deadline. I have found the quality to be good; the pants are thick and they wash well. I have a pair of Calvin Klein yoga pants that I have had for less than two months and they are already see through. I guess my experience has been different but, I have a top that I need to return and I am hoping things don't change. These reviews are horrible!

Date of experience: June 25, 2015
Maryland
3 reviews
47 helpful votes
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I want to know how to bring a lawsuite against Fabletics for not refunding money to me. It's been over 13 weeks and still no refund. I was just on the phone again today for 20 minutes and they still will not send me confirmation that the check will be sent out. I have called at least twice a month since March and still no refund.

Date of experience: June 25, 2015