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Fabletics

fabletics.com
active, casual, lounge men, womenAge 19-25, 26-45
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From the business

Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.


fabletics.com
+1 844-322-5384
USA
Fabletics is part of TechStyle, Inc
Founded in 2013
Clothing item from FableticsFashion apparel by FableticsMerchandise from Fabletics clothing lineFabletics fashion product

Business Highlights

General

Parent Company: TechStyle, Inc
Year Founded: 2013
Target Gender: men, women

Shipping

Shipping Cost: $5.95
Free Shipping: sometimes
Free Shipping Detail: for orders above $49.95

Returns

Return Policy: free
Return Instructions: items must be new, unused condition with original packaging
Restocking Fees: no

Sustainability

Sustainability Score: Not Good Enough
Recycling Program: no
Responsible Materials: recycled

Product

Style: active, casual, lounge
Body Fit: regular, plus size
Available Sizes: Men's (2XS, XS, S, M, L, XL, XXL, 1X, 2X, 3X, 4X), Women's (2XS, XS, S, M, L, XL, XXL, 1X, 2X, 3X, 4X)

Customer Service

Support Channels: phone, facebook, chat
Support Phone: +1 844-322-5384

Payment Options

Payment Methods: card payments, PayPal

Membership Programs

Rewards Program: Active Junky, Rakuten, Swagbucks

How would you rate Fabletics?
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Fabletics Reviews Summary

Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
871
value
880
shipping
857
returns
613
quality
840

We monitor reviews for authenticity

Ohio
1 review
3 helpful votes
Follow April B.
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I'm way to busy to read the fine line about membership fee. Talking to robot trying to resolve matter, bill going to junk Mail, I could rant for 15 min. Total scam, sham on Hudson.

Date of experience: October 21, 2015
Miss S.
GB
1 review
13 helpful votes
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You were taking payments out of my account after I placed my first order with you, without asking me you have refunded this me and told me my account would be cancelled, yet you have taken yet another payment out of my account, I'm disgusted and I will be making a formal complaint in the morning

Date of experience: October 18, 2015
Michigan
1 review
10 helpful votes
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Cancel my account
October 14, 2015

I have asked/called Febletics twice and I am still being charged 49.99 for the VIP account which I did not ask for, They tell me I won't be charged again but one again I have been charged.

Date of experience: October 13, 2015
GB
1 review
6 helpful votes
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Don't use this site unless you are willing to pay for this so called 'VIP' account of £44.00 a month to basically throw your money away for nothing.

I purchased on this site in may for just casual yoga leggings. I had no clue about this so called 'VIP' scam that as soon as you put your bank details in on your purchase you are automatically signing yourself up for these monthly payments. I unfortunately didn't even notice them for a few months, I wasn't given any emails or invoices.

I have now contacted them via email as no doubt it will cost me to call them.

DONT USE THIS SCAMMING FABLETICS.

Date of experience: October 13, 2015
NL
1 review
9 helpful votes
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Rip off!
October 12, 2015

Impossible to delete my account. Never understood this was the deal with becoming a VIP member! Worst deal ever

Date of experience: October 12, 2015
Mexico
1 review
10 helpful votes
Follow Antonella B.
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I wrote a review awhile ago as I was mislead by their site, not realizing that I would be charged every month. You can call me stupid, along with the vast majority of those on here, since I did not realize that I was signing up with the VIP program. Nor did I know what the implications of that would be. If the vast majority of people fall under the same trap (1.5 stars out of 5 from 900 reviews!) then there is a problem far beyond a few "stupid" people that didn't read between the lines. I have a business too, and If most of my clients feel ripped off because they didn't understand something, that is enough reason to change it. Bad business plan Fabletics.

Date of experience: October 11, 2015
California
1 review
10 helpful votes
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WORST company ever
October 9, 2015

I am so fed up with this company and I swear I will never join another "club" online again. They keep charging me and when I tried to use the so-called credits, the site wouldn't allow it because my amount needed to add up to a very specific number. Ridiculous. So basically if I spend any amount lower or higher than $99.95, I am out of luck. Insane.

Date of experience: October 9, 2015
Texas
1 review
7 helpful votes
Follow nina f.
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This place is a nightmare. It uses a call center in Asia and you get subjected to the worst customer service. They forced me to give me a credit card number just to use my gift certificate from my sister. They told my sister that I would get an emailed message saying "here's your gift certificate." They never sent it. Then they sent her the number of the gift certificate which absolutely didn't work. Then, I got annoying emails saying 'Just Go to Our website" to redeem your gift certificate. That did not work. They refused to refund our money.

Date of experience: October 8, 2015
Philippines
1 review
1 helpful vote
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Bad
October 7, 2015

:-(

Date of experience: October 6, 2015
Pennsylvania
1 review
8 helpful votes
Follow Rachel R.
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When I signed up nothing was said about charging your card $50 a month unless you go on the site and pass. I did end up ordering 4 items and they are great but it's a constant hassle to go on their site and pass every month and the past two months I've attempted to go pass, their site was down. Frustrated and annoyed.

Date of experience: October 6, 2015
GB
1 review
6 helpful votes
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VIP Membership?
October 6, 2015

Be careful of this company. They will lure you in with nice clothes, branding and supposed 'great' offers - when you'll actually end up unwittingly signed up to their £44 per month 'VIP membership'. They make it hard to cancel this - I had to speak to someone in the customer services department for about 20 mins before he finally agreed to cancel my membership - kept just trying to 'downgrade' me or 'skip a month' when all I ordered was a pair of socks! Hard work, not worth the effort.

Date of experience: October 6, 2015
Washington
7 reviews
19 helpful votes
Follow LaShawnda B.
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I have purchased a few outfits from this company and they have yet to disappoint. The outfits are sexy, comfortable and best of all well made. They are also versatile and can be converted to day and night time looks. Their shipping is fast and their customer service is friendly. I recommend this site to friends and clients.

Date of experience: October 3, 2015
Canada
1 review
17 helpful votes
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"VIP" Membership
October 2, 2015

Bought the $25 first-time outfit deal, was automatically signed up for a "VIP Membership" with no indication as to what that actually entailed. Found out later, after their emails had been routed to spam and money had been withdrawn from my account WITHOUT MY CONSENT that the "VIP Membership" was actually a "credit" where they take $49.95 out of your bank account and credit it to their site so you can spend $50 on athletic equipment that turned out to be pretty mediocre quality, especially considering the unbelievable prices.

Tried to call several times to cancel, was told the service line was closed. Finally got through and the service line was a flipping robot. If you're going to route me to a robot that tries to sell me a million things before I can cancel my account, why do you even have hours for your line?

In the end, I was able to cancel my account and get a refund for the amount they essentially stole from me. Too bad it was after my payment for a medical bill was bounced (It's $50/month and that $50 was taken by Fabletics before the hospital did their automatic withdrawal). That might sound a bit tight to some, but I'm paying insane student loans, and every penny counts. The $25 outfit was a treat to myself as I needed new workout clothes, but I sure did learn my lesson.

Kate Hudson should think twice and learn more about the structure of her own business before she goes around putting her name all over it.

Date of experience: October 2, 2015
GB
1 review
11 helpful votes
Follow Holly B.
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This company are literally horrific. In very small print they sign you up to VIP membership which debits you £44 every month. Once you realise, they never give you the money back. You can only spend it on their $#*!e clothes.

I've never heard a success story from them. Who spends £44 a month on gym wear?! It's unrealistic, sneaky and infuriating. It's day light robbery for people who have bills to pay. How dare they steal our money. This has to stop!

Date of experience: October 2, 2015
Colorado
1 review
9 helpful votes
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Shady business
October 1, 2015

I signed up for this website due to their enticing new member promotion. The clothes were okay, but definitely not worth the full price without the discount. After getting tired of having to "skip" every month in order to not be charged, I attempted to call and cancel my account. I was on hold for 32 minutes before I was able to speak to a representative. Unless you are very diligent about canceling each month, I would take your business elsewhere.

Date of experience: October 1, 2015
Texas
1 review
11 helpful votes
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It's a SCAM
October 1, 2015

I ordered one item and was automatically signed up for a monthly membership for $50 every month! I've called 3 times and the automated system offers you a bunch of crap so you won't cancel, then when you decline the line disconnects! Do not give them your business!

Date of experience: October 1, 2015
North Carolina
2 reviews
7 helpful votes
Follow LeAnne M.
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I have been a Fabletics VIP member for almost a year. I have so many "points" at $50/month built up that I have postponed cancelling my membership. I finally decided to cancel four days ago, so that I wouldn't incur another $50 charge, however, the website is unavailable. I can't get there via the monthly email or by typing in the web address. I have tried to call the number, but it continues to state that they are closed. Had I read the reviews, I would have never made the first purchase. Lesson learned.

Date of experience: October 1, 2015
Colorado
2 reviews
6 helpful votes
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Impossible to cancel!
September 30, 2015

OH MY GOD. I placed my first order a couple weeks ago - completely aware of their fine print and knew I was signing up to be a VIP. It said I could cancel anytime! I called and was put on hold for 34 MINUTES with some spa music, and then it just disconnected! I called back and now I'm on hold for another 23 MINUTES and nothing! How am I supposed to cancel if I have spent an HOUR trying and NO CONSULTANT IS AVAILABLE! I will make sure everyone knows to stay away from this site.

Date of experience: September 30, 2015
GB
1 review
8 helpful votes
Follow Bekki m.
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I did not read the reviews or know anything about fabletics until I saw the advert on TV.

I thought it was a great deal to get a whole outfit for a small price. I should have paid more attention to the small print however I have never come across a scheme like this so I thought nothing of the VIP.

Until today where I read some bad press about fabletics charging people without knowing I had no idea I had fallen victim to it! Sure enough I checked my account and £44 has been taken from bank.

This is when I started to research and noticed all the jargon in emails from fabletics - it's very unclear and I think they should say straight up in big bold headings that VIP pay £44 a month and you lose that money if you forget to 'opt out' (or whatever bull$#*! word they use) of buying anything from them that month.

Anyway I rang up and all they tried to do was make me stay and I would have to stay to be able to use that £44 on anything - by which point I would have incurred another £44. I figured it isn't worth it and to just make sure I'm no longer on their membership.

I don't trust them so I have told my bank to block them taking anymore payments as after the phone call I didn't get any formal confirmation that I'm rid of my VIP rip off status.

Will never recommend to anyone and have learnt my lesson to research every new company I buy from

Date of experience: September 29, 2015
Washington
1 review
3 helpful votes
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Easy return, yes for $5.95
September 27, 2015

The products are not so great or inexpensive to command a restocking fee. They should be happy customers are willing to give their products a try.

Date of experience: September 27, 2015