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Fabletics

fabletics.com
active, casual, lounge men, womenAge 19-25, 26-45
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From the business

Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.


fabletics.com
+1 844-322-5384
USA
Fabletics is part of TechStyle, Inc
Founded in 2013
Clothing item from FableticsFashion apparel by FableticsMerchandise from Fabletics clothing lineFabletics fashion product

Business Highlights

General

Parent Company: TechStyle, Inc
Year Founded: 2013
Target Gender: men, women

Shipping

Shipping Cost: $5.95
Free Shipping: sometimes
Free Shipping Detail: for orders above $49.95

Returns

Return Policy: free
Return Instructions: items must be new, unused condition with original packaging
Restocking Fees: no

Sustainability

Sustainability Score: Not Good Enough
Recycling Program: no
Responsible Materials: recycled

Product

Style: active, casual, lounge
Body Fit: regular, plus size
Available Sizes: Men's (2XS, XS, S, M, L, XL, XXL, 1X, 2X, 3X, 4X), Women's (2XS, XS, S, M, L, XL, XXL, 1X, 2X, 3X, 4X)

Customer Service

Support Channels: phone, facebook, chat
Support Phone: +1 844-322-5384

Payment Options

Payment Methods: card payments, PayPal

Membership Programs

Rewards Program: Active Junky, Rakuten, Swagbucks

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Fabletics Reviews Summary

Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
871
value
880
shipping
857
returns
613
quality
840

We monitor reviews for authenticity

Ohio
1 review
5 helpful votes
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Return scam
January 2, 2017

I have been trying to return my daughters coat I bought her for christmas. I originally wanted to exchange and that was complicated. First they send you an email saying that you have to wait for another email with your return label. A week has gone buy with me emailing everyday saying I have not received my return/exchange label. Then went to the store only to say we would get store credit. Never will i ever shop here again!

Date of experience: January 1, 2017
Arkansas
1 review
1 helpful vote
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Not impressed
December 28, 2016

The quality of the things you get on this site are not any better than what I can find at my local clothes stores like TJMaxx, JCPenny, Stage, etc. The price is not any better either. Overall this site and this whole company is only relevant because of the name it brings with it being Kate Hudson. If not for her name then this site would fail. I will not recommend anything to any of my friends and will not buy from it in the future.

Date of experience: December 28, 2016
Washington
1 review
5 helpful votes
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It took me not two minutes to cancel and be refunded my member credits via chat. I was kind, explained why it didn't work for me, and requested to cancel and be refunded. Then I was patient as the agent processed the request. I think people make it more difficult than it needs to be.

Date of experience: December 28, 2016
Florida
1 review
4 helpful votes
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Sneaky Scam!
December 27, 2016

Just realized that I had been charges $49.95 for 5 months... What a Rip Off! -- run away form fabeltics. They should make their money thru honest work not sneaky Scams.!

Date of experience: December 27, 2016
Washington
1 review
4 helpful votes
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COMPLETE SCAM!
December 20, 2016

Any any Purchase made automatically signed you up into their VIP program which automatically charges you $49.95 per month for being a so-called member. I just cancelled my membership and was assured that they would refund 3 months worth of membership dues at $49.95 a piece. I will keep you guys posted.

Date of experience: December 20, 2016
Texas
1 review
5 helpful votes
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Scam
December 16, 2016

Horrible experience. Tried to cancel membership. I had a $49.50 credit for what ever reason. Found out they charged my bank account $49.50 for being a VIP member per month but no merchandise. Tried to cancel and was told to use the credit first. Selected $47.80 worth of merchandise and was told that did not work because it was not the exact amount as my credit. WHAAAAAT? I told them to keep the $2 and cancel my membership. Customer service guy told me he could not do it and it was unfortunate I did not read the fine print of my membership. After many minutes of back and forth and practically begging to take the $2 and cancel my membership, he finally agreed to credit my bank account, but I still had to buy the $47 worth of merchandise. DO NOT FALL for this. Go to Academy and buy their BCG brand. It is just as nice and much cheaper and not a SCAM. Lesson learn.

Date of experience: December 16, 2016
GB
1 review
4 helpful votes
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Horrible Experience
December 12, 2016

I have never had to experience such dreadful customer service from any retailer in the past! I ordered one of their outfits but didn't like the fit or fabric so decided to return it. You can't do it any other way apart from scheduling a collection. I asked for the delivery agent to call me when they are at the address as there are 2 receptions. They promised over the phone they would but they never did and as a result I missed the pick up. The pick up has been rescheduled for the following day and I left the item in our internal post room on this occasion. When they charged me £44 a week after for their VIP membership that I had no idea about I called to cancel it and decided to check on that pick up. They had no idea where the item was! Will never shop with them again for sure!

Date of experience: December 12, 2016
Illinois
1 review
1 helpful vote
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FABLETICS SUCKS
December 10, 2016

They make it impossible to cancel your account when you want to and make it impossible to get your money back when you want to return something they are the $#*!ing worst. When I had a "VIP" account I tried to use my reward points to redeem a water bottle and then never sent it to me but charged my rewards points and then when I tried to contact them to fix it they would't send it to me because they're a bunch of stuck up $#*!es that steal your money. DO NOT GET A VIP ACCOUNT IT IS NOT WORTH IT!

Date of experience: December 10, 2016
California
1 review
5 helpful votes
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Was a member for about 6 months. It very clearly stated on the website, multiple times, that when I signed up as a VIP member I would be charged $49.95 each month unless I chose to skip the month or purchased something. Some months I purchased, some months I skipped and one month I forgot and was charged the $49.95 as a credit (and was explained would happen multiple times when I signed up).
For the most part I enjoyed the clothing and it seems to be holding up well; my main issue is that the sizes were all over the place.
My first order nothing fit to I exchanged it all for new sizes/other items and it was a very easy process.
Shipping is incredibly slow; I usually receive items 2-3 weeks after purchasing.
I just cancelled my VIP membership and I am not sure what everyone is complaining about it being so hard to do. I was on the phone (as it also clearly states when you sign up that you will need to call, not email. To cancel) for a total of 2 minutes and 38 seconds and got my account cancelled. No hard selling or anything.

Date of experience: December 7, 2016
Texas
2 reviews
6 helpful votes
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Their shipping is slow. Usually takes 1-2 weeks to get your clothes.
I exchanged an item and had to call back twice. It took two months to get it. They didn't mail it out the first time.
Customer Service personnel are in another country. I believe it's India. So the whole English thing gets sticky.
This month I skipped the month and they still charged me.
Clothing quality is MEDICORE. They just don't last like they should. I've had Target workout clothes last longer.
Sports bra qualities are poor. They're for looks not for function.
This is NOT lulu lemon

Date of experience: December 7, 2016
Canada
1 review
7 helpful votes
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First time ever reviewing, but I'm seriously feeling defeated. I have endless clothes from this site that don't fit, refunding was impossible, so I've given 75% away to charity. I've been a member for a year, tried to cancel many times. Their phone has disconnected me, they pretend they can't hear me and hang-up, won't reply to my emails or engage on the website chat. I'm going to cancel my Credit Card as I think I'm out of options =(

Date of experience: December 5, 2016
Maryland
1 review
7 helpful votes
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Fabletics is a scam, they charged my credit card for 8 months without my permission for what they are calling the VIP membership. I did not intentionally sign up for the VIP membership. I placed an order and have a feeling, there was a box I had to uncheck in order to avoid signing up for the VIP. She said there was fine print stating I would be charged $50/month, which certainly was not visible as I would never intentionally sign up for the program. Poor company trying to scam people and trying to be sneaky. The company should gout of business with this type of poor business strategy; they are just generating a lot of pissed off customers, not a way to develop a long standing company with loyal customers.

Date of experience: November 23, 2016
Texas
1 review
3 helpful votes
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I've been a member for about 2-3 years now and have not had any issues until recently when I moved and updated my address in their system. When I placed a new order, they still sent the order to my old address and I couldn't get it corrected through their customer service. I ended up speaking to FIVE different people to attempt to fix this (which was their mistake) and no one was helpful or corrected the issue. I was so fed up I ended up cancelling my account which wasn't easy either. I was told I had to call back again (for the 6th time) to process the membership cancellation. They were supposed to issue my full refund (2 monthly credits and additional expense for the order which was never delivered). Only part of it was credited back onto my card, so I had to call for a 7th time to get them to send the additional credit that was owed to me. Again, the customer service agent was unfriendly and rude. I refuse to give my business to a company which disrespects their customers so badly.

Date of experience: November 22, 2016
GB
1 review
4 helpful votes
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I made a purchase with this company only to find a month later than they had taken another £44 out of my bank account without me knowing. When I queried this, I was told that I had signed up to a VIP membership that entitled them to take £44 out of my account every month unless I went online and instructed them not to between the 1st and the 4th of a month. I asked for a refund and was told no. Trying to call to cancel is a nightmare too but the wont let you cancel by email. STAY AWAY from them! I am still trying to sort it out now. RIPPING OFF INNOCENT PEOPLE!

Date of experience: November 21, 2016
Florida
1 review
7 helpful votes
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Do NOT get sucked into this! Extremely poor membership scam! I have been charged a total of $800 for the $49.95 membership fee you are charged monthly if you do not purchase something! Ridiculous!

Date of experience: November 18, 2016
New Mexico
16 reviews
112 helpful votes
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They suck
November 14, 2016

They make you join their "club" to look at items. Always a red flag. I had a hard time cancelling my membership even though I only purchased one item. I did not bother returning the item. Too much trouble. Much better ways to get exercise clothes.

Date of experience: November 14, 2016
Spain
2 reviews
3 helpful votes
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Estafa
November 13, 2016

Me han estafado dos mensualidades de 49,95 por haberr comprado una sola cosa, ofrreciendo un gran descuento.
No te informan de que te han inscrito en nada, eso lo hacen después, cuando ya te han quitado el dinero del banco sin comprar.

Date of experience: November 12, 2016
New Mexico
1 review
5 helpful votes
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Horrible!
November 12, 2016

Do NOT buy from this company! Dishonest charging to my credit card for purchases I did not make. They try to explain by saying it is your membership fees. This is not okay; everything in this site is incredibly overpriced anyway.

Date of experience: November 11, 2016
Missouri
1 review
6 helpful votes
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They try to lure you in with the bogus VIP membership, so that one time purchase you get a great deal turns into a $50 withdraw from your account without your knowledge and no way to get your money back!

Date of experience: November 7, 2016
Nebraska
1 review
11 helpful votes
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Cant cancel
October 30, 2016

Very disgusted that I have requested by mail, by email, that my fabletics account be cancelled with no redults! What business does that?

Date of experience: October 30, 2016