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Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.
















Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.
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Clothing is marketed as a high end quality brand by "Kate". Its really just poor quality clothing priced high and then discounted to make you feel special. I purchased a $15 outfit that I tried on, and then proceeded to tear into pieces and use as toilet cleaning rags. I log on to my credit card provider today and see a $68 CAD fee charged to my credit card, to find out its a membership fee that I was unaware of, not clearly notified. I called in semi pissed, and was told its not their issue. I put up a stink and they refunded me. I will never buy from this company again. If I want cleaning rags, I will buy a 20 LB bag for $15 and use that.
I'm officially in love with this site! Unlike some of the other monthly subscription websites, they don't send you hundreds of dollars worth of clothes that you then have to return. You get to pick the outfit you want ahead of time. Who has time to return these each month? It was VERY clear multiple times during the enrollment process that you have to login and pick an outfit between the 1st and 5th or opt out for that month if you do not wish to have the $50 applied to your credit card and the credit applied to your fabletics account. I'm not sure how someone could have missed this...
If I have to spend 30 minutes or so on the phone when I decide to cancel, so be it. They've saved me a ton of time shopping!
I ordered from fabletics only once. I got a pair of leggings. The first time they sent me the wrong size. Returned it. The second time they sent me the most disgusting dirty pair of leggings. There was animal hair, and the crotch was crusty! Yes, someone wore the pants, returned them, and disgusting fabletics actually RESOLD THEM! I threw a natural mf fit and got a new pair with rush delivery (still took 5-7 business days) and compensation for my inconvenience. When I received my THIRD mf pair (2.5 months later) there was actually a hole up near the waste band! I couldn't even believe it! I will never ever ever buy from this company and severely will not recommend this to anyone, ever!
It is RIDICULOUS that they allow you to sign up for a VIP membership online, but make you call and go through the entire rigmarole just to cancel. The shipping on my leggings took much longer than need be, their cancellation process is purposely vague, and overall I felt taken advantage of rather than a valued customer. Severely unimpressed.
I'm writing this because it has been almost 2 weeks since I placed my order and I still do NOT have my order. I keep checking the status of shipment and it's not even updating. I understand there are storms everywhere right now, however, I made 2 Etsy purchases on the 11th, both of which are from New York, and I received them yesterday. Those are from individual sellers. Whether or not my purchases from Fabletics turn out to be worth the money I am already ready to cancel my membership because this is ridiculous. Standard shipping or express!
I ordered 2 items, the shirt was ok and i the pants were 2x too big even tho i ordered a medium like i normally wear. So i exchanged them for a small in a different color because they were out of the one i wanted and they actually fit perfect, then i was charged for being a VIP even tho i don't remember signing up for that and they WILL NOT refund you and even make it annoying to cancel your membership! Now i've washed the pants once and half the threads have come loose and they are destroyed! After spending almost $50 on a pair the lounge arnie gray sweatpants and i for one ware! TERRIBLE STAY AWAY
I ordered from Fabletics two separate months. Ordering was simple and I knew that I was signing up for VIP membership which means that I would get charged every month if I didn't skip the month. I was aware of this so I kept it to two months as I thought this would be enough work out clothes. I called to cancel today and it was really simple. I spent a grand total of 11 minutes on the phone to perform the cancellation. There was no pushy salesperson on the other line. She was very courteous and got everything done quickly. The only reason why the phone call was 11 minutes was because I was on hold for 7 of those minutes.
The clothes I did receive came in on time and looked exactly like what they did online. They fit perfectly and are good quality.
Know what you are getting yourself into. Read the fine print and be a responsible consumer.
I will start by saying that the items I have gotten were for the most part cute. The leggings are great... The problem is you can't actually order them. The company itself is HORRIBLE. They are ALWAYS out of everything in the size you want. I have literally stalked the site for >8mo to try to spend my credits so I can cancel my account, but they are out of everything besides off sizes and ugly patterns. I have reached out to customer service multiple times and you get no response.
I saw the TV commercials for a while with Kate Hudson advertising Fabletics and I thought, those are some pretty neat leggings, so I finally decided to order from the company. I wish I would have read the reviews before I made this decision. I placed an order 3 weeks ago (Feb 2nd) and I have not received my shipment yet! I received an email on Feb 10th stating that my shipment was finally on its way and it's now Feb 17th and I still have not received my package! I called the company and canceled my VIP membership today. I am not going to pay $49.95 per month every month if I have to wait damn near a month to receive an order. Oh yes, when you order from Fabletics, you have to agree to the terms of having your credit card charged automatically for $49.95 every month in order to receive what they call "perks" for being a VIP member. My advice to anyone who is mesmerized by the Kate Hudson commercials for Fabletics, save your money and time because it is not worth the money, the stress, the time, and the wait for some leggings that are probably just as good as the ones you can buy on Amazon or your local retail store. I haven't even received the leggings yet, but currently, I'm not impressed with the company, so I can imagine I won't be impressed with the leggings either when or IF I receive them. Horrible company! BEWARE!
I saw their ad online 2 for $24 so I decided to check it out. I ordered 2 pairs of leggings and it took 2 weeks to ship instead of the 7 days they originally told me. Then I realized that when I thought I was just creating an account, I created a membership where they were going to charge me $50 a month! I tried cancelling the membership through the online live chat and couldn't get through to anyone. Then, I called and could barely understand the woman I was talking to and she kept trying to push to keep the membership practically making it impossible to cancel! I FINALLY was able to cancel. So many other places to get cute workout clothes, don't go here.
This is the worst $#*! ever. I bought the most horrible dress which I could not refund and in addition, I got subscribed to a VIP crap that takes away my money every month and which I supposedly can cancel between the 1st and the 5th of each month... which option does not appear online. Now I finally could cancel this membership and yet, I got 50 euros away that will not be refund and that I'm compelled to spend in this shop. What a great business.
Don't waste your time or money with Fabletics. There are MANY other athletic wear companies with actual quality clothing and good customer service. You definitely get what you pay for with this crap. AND THE CUSTOMER SERVICE IS HORRIBLE. Good luck
DO NOT fall into this trap. Hold your credit card tight. When you order the leggings 2 for $24 you are automatically signed up for a VIP membership without notice. You will be charged $49.95 a month unless you call and cancel. This deal is not worth the headache you will experience next month. No business will stay afloat by cleverly deceiving customers.
I received a charge on my card today from Fabletics and when I called, I was told it was a membership fee and that I didn't "skip" this month. I was notified that I had to, and now have been told that it will take up to 7 days to get my money back! Canceled my membership and never shopping there again.
I am so pissed right now. I bought a promotional outfit from them last month. Didn't love either item, but I figured it was worth a shot for the $15. Today I just noticed a $50 charge from them in my bank account. What the hell. Buying that promotional outfit was a total scam to get you locked into their subscription? You can't cancel online, so I'll have to call them in the morning. Very displeased with their lack of transparency.
This website signed me up as a VIP automatically. When I checked my account I was $49.95 short. I know $50 isn't a big deal but when you live off of a minimum wage paying job, it makes a dent. I called 3 times, all three calls lastimg over ten minutes arguing with a machine over getting my money back. I asked to speak to a human FIFTEEN TIMES and still was never connected. After asking for a refund of this "membership charge" I was never informed about, they finally offered to give me my "one time courtesy refund" which should come in about a week or so, after being told my "membership credit was still good for a little retail therapy :)" literally 15 times. Sorry I have bills to pay and things to do and give money to this scamming, cheap, BULL$#*! company is not one of them.
Be very careful with this website! DO NOT BUY ANYTHING! Bought something once and got automatically enrolled to this subscription that you have to pay 50 euro per month! Lost 100 euro without even realising! Cannot get my money back!
Also the material of the clothes is low quality!
I realize in "fine print" it explains that you will be charged monthly if you sign up for "VIP", but it's most definitely hidden and not clear when you order. BE CAREFUL. You will be charged monthly $50. I was so livid I was fuming. I work for an online retailer and I was so shocked to see how sneaky this company was and that I didn't notice the scam before ordering. Luckily they told me that they refunded me and cancelled my membership. Beware of this.
I signed up for the introductory offer of $15. The leggings and deal were great. The quality is excellent and definitely worth more than $15. However, the moment I received my package I cancelled my account. After receiving confirmation of the cancellation I thought that was the end of it. However, the next month I got charger the $49.95 again. After calling the membership services again I was informed that they had no evidence that I cancelled my account and would not refund my $49.95. Even with my email and evidence of a phone call I had to talk with customer service for a LONG time arguing over the refund. They finally agreed after at least 15 minutes of them refusing. My refund should come in 5-7 days and my account should be cancelled now. BUT we'll see because that was supposed to have happened last month. I would warn everyone that despite the quality of product and cheap prices it is not worth the trouble of having to cancel the account and basically being called a liar and talking to a machine for 20 minutes before talking to a person.
I forgot to skip the month back in November so phoned up and got a refund for my mistake. However, I forgot again in January but when I phoned I was told they only give a 'one-time courtesy refund'. This is a ridiculous policy for a company.
When I told them that I also wanted to close my account, the lady on the phone kept telling me that I was still not entitled to my money back and that I would have to keep the credit on the site to spend at a later date, as once cash is taken as a credit it can't be changed apparently.
I finally spoke to them again this weekend. With enough persistance and refusal to put the phone down until they return my money, they finally gave in. So if you have this issue, keep pushing and hopefully you will get back what you are entitled to!
Answer: I did read the fine print, as stated, which you find out when you are about to place your order. Those few who LOVE Fab would have you believe, that we are dolts and can't figure out this "club" has you by the short hairs once you order 1 outfit... the hook is set. So if you wanna hassle with the $49.95 charge that you may or not remember to decline each month, see the charges on your card, only to find you have "store credit" instead of the charges removed... then by all means, place your order. As far as the 16% "like" rate at the top, THAT in itself should let you know, steer clear. It took me MANY attempts just to stop their emails from coming to me... finally!
Answer: Hi Heidi I really would cancel as soon as possible because if you don't you will be charged whether you buy anything or not. Do it now because if not before 5th, you will be charged. You have to do this every month it's really not worth the hassle, I would buy from the high street at least you know where you stand. Also, I am assuming Myka works for the company! There are very few positive comments about this company I would steer well clear.
Answer: I rang my bank and told them to stop any future payments leaving my account. When I finally got through to fabletics, I had the worst most arrogant a***hole in customer services so I wouldn't bother wasting your breath
Answer: When I cancelled, I made sure that I used up every dime of credit because I was pretty sure that this shady company would take the credit I was owed. Someone should start a class action suit against them. They just do whatever they want...
Answer: The best thing to do is to use your credit and buy something in the amount you were charged and then call to cancel your membership. You can try to get them to reverse the charges but chances are you won't get it back. Don't cancel until you use the money you already paid though!
Answer: All the good reviews on this site most likely come from employees, you could ask them.
Answer: Unfortunately this company is corrupt. You'll have to call relentlessly until they answer. I cancelled over the phone successfully. Leave a post with your negative experience getting a hold of someone to cancel.
Answer: I bombarded them on twitter and Facebook. They got back to me quick!
Answer: No you are not. Cancel it asap and then you won't get charged the monthly subscription charge. Best to call them and cancel it over the phone, and then send an email stating that you called and that they promised to cancel the account just as back up.
Answer: I think you should be okay! Canceling it is easy but I really doubt they'll send you a bill! I used it for a while and had no problems until this one but they were so beyond rude :( unless they have your billing information they can't just charge you!

