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Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.
















Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.
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I'm confused... Didn't any of u read the membership option before u purchased? I have only just ordered for the first time, but I did receive a great discount and as long as u skip the monthly choices by the 5th of the month, U are not supposed to b charged. I set a reminder in my phone... I am looking forward to receiving my first order of the Salar leggings... I have heard great things about them... I hope the quality is as good as Lululemon...
Fabletics is the worst company i have ever tried to deal with in my life. It took them a month, a MONTH to come back and tell me i could "never" order from there website again due to "over ordering" in there words i was "abusing my account" unless i changed my card number and address. Excuse me? So a company i have spent a lot of money in store with is telling me i can't use my $650 online credit worth unless i change where i live and i call the bank and get all new account numbers. There F***king crazy, and they don't even have a corporate number. There customer service agents are dumber then dirt and they have one supervisor. What kinda company are you running Kate Hudson? A $#*! one and its not worth the freaking headache. Cute $#*! but id rather save the headache and go to alo. Good luck.
I am so disappointed with Fabletics. I just spent $250+ on clothes only for their system to automatically cancel that order. And it took 6 business days for Fabletics to release that money back into my bank account.
No one from Fabletics called me to tell me this. I found out because I called into customer service to question a charge on 2 of the items. The customer service rep didn't even try to help me figure out what happen and did not offer to remedy the issue. I recommend NOT dealing with Fabletics!
I was so excited to get a 50%off first order coupon. I did receive my Leggins and love them. The sizes run small but I figured on that. Now... 2 weeks later I got hit with a $45.99 membership fee? WHAT? I called and found that this American company out sources to Philippians. (COME ON AMERICA) She could not understand what I wanted and I was on the phone for over 20 minutes. I was than told I should have been more responsible and read the fine print... I lost my mind. Finally got a StupidVisor and she said I would get a refund and be dropped from the Discounts. YEAH... End of story I got my refund 3 days later. I will not order again... Sorry Kate Hudson you should keep a better grip on the process.
Pamela
I innocently purchased a pair of leggings and a sport top when I saw an advert on Facebook. Little did I know that you sign up to a monthly subscription and they take £44 a month out of your account and trust me it is not easy to cancel. It is not a direct debit so you cant go in to your online banking and just cancel it. I tried to call them several times in one day and could not get through. I managed to get someone on live chat ( after 3 attempts) and they were not helpful at all. I have basically given Fabletics £88 of my money. I was told the only way to redeem my money is to purchase something so now I feel like I have to buy something. I told the customer service adviser that I do not want to order anything and she just said that you ticked the box saying I had read the terms and conditions so there is nothing more they can do. I now feel very nervous ordering from here but I feel I have too otherwise I have completely wasted £88. I a worried in case it automatically sets me up with another account again. I WILL NOT BE USING THIS COMPANY AGAIN. IT IS EXPENSIVE AND LETS FACE IT MOST OF THE OUTFITS ARE RIDICULOUS IF YOU ARE TRAINING AT THE GYM. I NEED A SUPPORTED SPORTS BRA NOT SOMETHING YOU WOULD WEAR ON A NIGHT OUT DOWN THE PUB. I am not one to complain but this company should change their ways or be shut down! I will be taking this further.
Wow! I ordered a few items here with the promise of a huge discount (which was no discount-trust me! It was SO expensive I would have done better with just going to sports authority) if I signed up for some VIP which never covered a monthly charge. But here I ended up paying every month! This is a total scam. The clothes I ordered didn't fit and they were not what I ordered at all. I had to call to get this charge taken off my account. Hopefully it will. I am going to report this to the Better Business Bureau. I will NEVER order from them again and will tell all my friends about this scam.
Thank goodness I thought it was just me! My 16 year old innocently ordered some workout gear. The top didn't fit sent back can't seem to get it refunded and now the monthly debits have started! She's 16 so they shouldn't have allowed her to "join" can't believe Kate Hudson is involved
I can't see how people are being so negative in their reviews. My niece turned me onto Fabletics and I love this service!
I only had to call customer service one time to cancel something I accidentally ordered twice. They were friendly, quick and efficient.
The quality of workout apparel is superior and very comfortable. The styles are super cute and I like how different size models are shown wearing clothing.
You cannot find these styles in your local sporting goods store and if you go to a higher end place the price on just one item is the cost of 2 or 3 Fabletics pieces. One item I received in my package was very similar to a top listed on Amazon for 3x the price!
For me, I wanted to get back to the gym but had zero workout attire, this service has not only given me incentive but I'm hitting the gym in style and comfort.
At one point I may cancel my VIP membership but right now not ready to do so.
I'd say go for it! You won't find anything else like it!
Thanks Kate Hudson for thinking of us average income women (men) who like to stay fit, comfortable and work out in style!
Thumbs up! :)
Like a fool I bought the discounted outfit which seemed a fabulous deal but which I never received. They said I did. Live in a very safe rural area and have never had parcels go missing. Then the £44 monthly charges started despite my emails requesting cancellation and a refund. No reply to emails and ringing is hard. They are all trained to get you to stay in and 'spend you growing credits'. They should be investigated and closed down. Do yourself a favour and walk away. So many fantastic options on the high street for Activewear.
You become a member not knowing. Crap company...
Do not ever buy anything from them
Hate places that make their reputation from lying to their companies.
Apparently you are a VIP member without knowing it and automatically charged £44
I thought id give this a try since they had a deal for their leggings knowing that I would have to be a VIP member and could cancel later. The whole experience was just awful and made me so mad I just regret it. Don't waste your time. First of all, who the $#*! wants a membership to buy workout clothes? So stupid! I go to order some leggings and they were sold out of almost every single size, lentgh, and color. I had already paid so I had to buy pick something so I bought what was left. I then receive the leggings and they were subpar. Threads were coming out of the seams in some spots and they were very tight. I decided I don't want more $#*!ty overpriced clothes from this company, I try to login to my account to cancel etc and my password was wrong. I click forget password, never received any help or got it reset. I emailed the company asking to reset my password and cancel my account. No response. So I call and the lady tries to argue with me about contacting them when I have the receipts that I did in my email. She hounded me on why I want to cancel. It took way longer than necessary to cancel and I had to demand that they refund me. Complete bull$#*!. I'd rather just go buy the overpriced LuLuLemon leggings than deal with all this bull$#*!. So $#*! you, Fabletics.
I have never dealt with a more deceptive company. They give you VIP membership without you knowing it and then charge your credit card $49.95 per month for something you didn't buy. I should never have fallen for their first time customer 'schtick' I thought I was buying just leggings and a workout shirt. I thought that if the product was really great I might consider buying from Fabletics again in the future. Instead I got an 'ok' product, and I got a company taking money out of my credit card without my ok. Fortunately I caught it, but I'm sure there are many unsuspecting customers out their that don't look at their credit card statements real closely each month, and I wonder how many of them don't even realize all the money that has been taken from them! What a great way for a business to make money!
I called Fabletics today to talk with them about the issues. They wanted to keep me as a customer, I told them they were being deceptive to their customers and asked that they pass that information on to whomever should get the customer complaints. He still tried to get me to stay, I said 'no way', and he hung up on me. Great Customer Experience!
Stay away from the frustration you will have with this company. I hope that Kate Hudson is becoming aware of the customer complaints and does something to turn this around. There has got to be a better way to do business.
I hadn't noticed until recently that my account was short $100 and I didn't know why how dare Fabrics take money out of my account if you figure it out 50 million people times $50 every month she's a multi-billionaire I don't think her mom would approve I think this is going to get out and she's going to end up close down why would you do that grab money out of people's account anyway don't buy from Fabrics they are a company that does not tell the truth I think her mother would be so disappointed if she knew that she was cheating everyone out of money I liked her until this no I'm not going to watch your TV shows
I advise anyone who is getting the urge to start a VIP membership not to bother becoming one. I've had multiple problems with them from the first order. I was a VIP with them for only 2 1/2 months. I just had to cancel because it was unbearable. I don't want to get into detail because it will take me a LONG time to write all of the issue I had with them. Im just telling you. Don't even bother. I do shop online quite frequently. I have an account with zappos, Amazon, GAP and Honest company. Fabletics sucks!
I just wasted an hour of my time viewing items and adding them to my shopping cart, under the impression that, as a first-time shopper, the INTRO PRICE listed would be my purchase price. I was WRONG. I tried searching the Help menu for "Intro Price" but there is no information about it. Apparently, you only get ONE item at "Intro Price" - ONLY if you do NOT take advantage of the "2 leggings for $24" deal. So -- if I have the 2 for $24 deal in my cart already, why the heck does the site have INTRO PRICE listed when I do not qualify for that? BAIT AND SWITCH.
I have $400 in "member credits" that never work for the items I want. They're not store credits although I've paid them $400 in the last year (by accidentally not skipping months like an idiot because I forget some months). Yet every time I reach out to their customer service they tell me not to cancel until I've used all my credits. They refuse to help you skip the month if you remember on the 6th and last month I reached out to their chat four times in one week and sent two emails through the contact us on their site. Nothing! The chats glitched and never connected although I used two different desk tops and the email was just like a basic page to submit your information and where to contact you. Nothing at all. Kate Hudson makes it look so fabulous but it's bullsh*t. Don't waste your time or money!
I have been reading these other reviews and I'm not really sure what everyone else's problem with Fabletics is. I have a lot of friends who have bought their clothing and they all love it. I put in my first order the other day, KNOWING that I would be signing up for VIP. On March 1st, it was SO easy to "skip" for the month. The button was right there when I signed into my account above "see our March styles". Obviously I haven't received my order yet, but I'm not expecting it here anytime soon since I didn't pay for express shipping. That's to be expected, especially when they have big sales like the "2 for $24 leggings". And yes, there are some leggings that I absolutely loved that they do not have anymore. They could do a better job of keeping those off of the site so I don't fall in love with them. But there are SO many other pairs that I am very satisfied and excited about the ones that I ordered.
Bottom line is, know what you're getting in to. Read the fine print and do your research ahead of time.
I really dislike this company. I dislike it with a passion. First of all, you can never, ever locate the Skip-a-Month button! This makes me crazy! Put it on the first page in red please! The outfits I've purchased are flimsy for the money. Target has better workout clothes for less than half the money! When I do find something I like, it's impossible to buy the whole outfit in my size. When they have the top, the bottom is sold out. When they have the bottom, the top is sold out. It's no wonder the reviews are so awful and the company scores a 1 out of 5. And, when you try to cancel, they just won't let you. I've tried so many times, and I either lose the phone connection right in the middle, or I'm given the run around, until finally, I just give up. Do not join this company! I wonder is Kate Hudson knows what's going on and how very un happy most of the customers are? Probably not, because she's taking in millions by scamming customers.
Fabletics is another one of those online monthly charge retailers. I signed up for this site when they had a sale where you can get your first outfit for $10.99. So this is a great deal to bring you in. And of course I thought it was great, and I was aware already of the monthly requirement to "skip" the charge.
So my outfit arrived within a week and all I had to pay was $14.00 with the exchange rate. I picked out a colourful set of capris and a plain black top. The fit was fine and it felt as expected. But sadly the quality of this stuff is just not there... The capris are that compression elastane type of fabric where the colour is just printed over top of a white base layer. So when the fabric stretches, the colour becomes quite faded because of the white showing through. The top is just a thin black cottony/ rayon type fabric, nothing special there. So this wasn't really that impressive for me, although I'm still happy with it because it only cost me $14.00.
However, I could not justify spending $49.95 on this stuff, which is the regular price for pretty much all of their items. Overall, I'd say good try Fabletics but I'd rather go to Old Navy or Lululemon for that matter if I really want to spend that much.
I bought two pair of the Lisette High-Waisted Leggings, and I love them. I like the quality and feel of the fabric on my skin. The leggings definitely move with me and seem to be of high quality. I got mine in black, and can't see my undies through them, which is a bonus. My order arrived on time, in about 5 days, and there were no problems. One thing I thought they could brush up on, when I received my package, was their packaging. It was very simplistic, with the legging arriving sealed inside a plastic bag. For a luxury brand, I felt that they could do better.
With regard to all the awful reviews Fabletics has been getting these past few months, I can't speak to any other products aside from the ones that I purchased. I would definitely recommend my leggings to anyone interested in a good pair of leggings.
In terms of the fashion site, or the brand being a scam, I didn't experience that, thank goodness. When I decided to make a purchase, everything was clearly spelled out to me, step by step, and I selected the options I felt I could deal with. The site gives you the choice of becoming a "VIP Member" and paying less money, or not becoming a member, and paying more money for your first purchase.
If you choose to become a VIP Member, understand that at the beginning of every month, from the 1st through the 5th of every month, you'll have the chance to either "skip" a purchase, or be charged about $50.00 for that month. So basically, it charges money to your account, that will just be sitting there as a credit to you, when you decide to make your next purchase. Good thing is that you can choose to skip every month if you want to and not be charged at all to your account. You can also cancel your membership at any time. Be sure to read everything and understand what you're doing before you click and buy, and you will be fine. If you do choose to become a VIP Member, just be sure to skip every month between the 1st and the 5th if you don't want to make a purchase, or you don't want to be charged, and you'll be fine. You never know when you're buying something online, if it will fit you or work out or not, but these actually did fit, and I feel great. Kudos to you, Fabletics.
Answer: I did read the fine print, as stated, which you find out when you are about to place your order. Those few who LOVE Fab would have you believe, that we are dolts and can't figure out this "club" has you by the short hairs once you order 1 outfit... the hook is set. So if you wanna hassle with the $49.95 charge that you may or not remember to decline each month, see the charges on your card, only to find you have "store credit" instead of the charges removed... then by all means, place your order. As far as the 16% "like" rate at the top, THAT in itself should let you know, steer clear. It took me MANY attempts just to stop their emails from coming to me... finally!
Answer: Hi Heidi I really would cancel as soon as possible because if you don't you will be charged whether you buy anything or not. Do it now because if not before 5th, you will be charged. You have to do this every month it's really not worth the hassle, I would buy from the high street at least you know where you stand. Also, I am assuming Myka works for the company! There are very few positive comments about this company I would steer well clear.
Answer: I rang my bank and told them to stop any future payments leaving my account. When I finally got through to fabletics, I had the worst most arrogant a***hole in customer services so I wouldn't bother wasting your breath
Answer: When I cancelled, I made sure that I used up every dime of credit because I was pretty sure that this shady company would take the credit I was owed. Someone should start a class action suit against them. They just do whatever they want...
Answer: The best thing to do is to use your credit and buy something in the amount you were charged and then call to cancel your membership. You can try to get them to reverse the charges but chances are you won't get it back. Don't cancel until you use the money you already paid though!
Answer: All the good reviews on this site most likely come from employees, you could ask them.
Answer: Unfortunately this company is corrupt. You'll have to call relentlessly until they answer. I cancelled over the phone successfully. Leave a post with your negative experience getting a hold of someone to cancel.
Answer: I bombarded them on twitter and Facebook. They got back to me quick!
Answer: No you are not. Cancel it asap and then you won't get charged the monthly subscription charge. Best to call them and cancel it over the phone, and then send an email stating that you called and that they promised to cancel the account just as back up.
Answer: I think you should be okay! Canceling it is easy but I really doubt they'll send you a bill! I used it for a while and had no problems until this one but they were so beyond rude :( unless they have your billing information they can't just charge you!

