I saw the ad on Facebook for the great deal of 2 leggings for $24. I couldn't pass up, and was actually happy with the products I received. However, never once in the process of ordering was I informed of a membership fee. My account was absolutely drained at the beginning of this month and I am pretty upset and confused by this. I am currently on the phone, on hold for over 20 minutes, the only way to cancel my account.
Do not purchase from this company.

This is the review I just wrote on Fabletics' Facebook page and their company website! Steer clear of this company! They cheat you out of your money!

This is more about my experience with your company that the products. You sell people on this VIP membership and make it sound like they can skip any month that they don't want to purchase something but it's not that easy. In fact more than once I have been unable to locate the "skip month" button (because it's not where it's supposed to be), I've attempted to contact your company and gotten no response, therefore I've been charged for that month. Once again, this month, I tried to skip and could not locate the button. When I got a hold of your company they informed me that you changed your "skip month due date" from the 10th of the month to the 5th and because it's the 6th the button is no longer available. Honestly, your company commits what I believe to be fraud in an effort to take people's money each month, forcing them to buy your overpriced items because you purposefully hide the "skip month" button. This theory is backed up by the fact that the most commonly googled phrase that involves your company is "how to find the "skip month" button on fabletics' website?" This appears on both google's top results and your own company's Facebook page! It seems a little odd that so many people can never locate your "skip month" button, yet you explain that it is always simply right below "Welcome Back" in the "My Outfits" tab. Eventually someone will sue you for false advertisement. You should be ashamed of yourselves for taking advantage of people like you do.

I got the 2 for $24 deal from fabletics. Let me start by saying I do love the leggings and the 2 pairs for $24 a great deal to expose customers to their products. The leggings i received were great quality for a low price which I love. What I did not like at all is that you need to talk with a representative on live chat or call fabletics to cancel your VIP Membership... Why can't i just click a button to cancel when I decide I do not want to pay $50 a month anymore. I thought it was very time consuming that I needed to speak with someone just to cancel my membership rather than there being a section of the website to do it.

Such a scam. They lure you in with the 2 for $25 leggings. Did that and they signed me up for a monthly subscription without me knowing. Checked my bank account and I was missing $50. Luckily I noticed before they charged me more. Called them and yes, they paid me back the $50. About a year later (today) I thought I would try it again with the knowledge of the membership this time. Tried paying with my VISA which was the exact same card I paid with last time and they said it was a prepaid card, which is not true, it's a MidFirst Debit card. So I call customer service and they say it is still coming up as a prepaid card, I say "It's not a prepaid card, it is a debit card and you are denying the money I'm willing to pay?" the lady sounded like a robot and said the same thing over and over again. They refused to take my debit card from a legitimate bank account. They must have had some problems lately. My advice is to NOT trust this website.

Took up the 2 for £24 leggings offer which seemed great - except I had no option for the free delivery which was advertised as part of the deal. So I went for the expidited shipping option (2 days - £6) which also seemed fair. The XL size on the site was 18-20 but the items I received were also labelled XL 12-14 which is way different. I didnt even open the items as the label was clearly marked - I contacted customer service to refund me the shipping fee since it was their fault and they sent the wrong items but they refused and said there is nothing they can do - but kindly gave me an email address to complain! Ridiculous as now I have to wait up to two weeks for them to receive the return and issue a replacement larger size so basically paid for 2 days shipping which will now take 2 weeks.
I will be taking them up on the offer to complain but thought I would chime in here to make others aware of such issues.

So I signed up for the VIP membership, submitted my first order, but then received my package with only half of the items! They charged me for ALL 4 items but never sent one of them. I figured it was just a shipping error, it happens sometimes, so I tried contacting Fabletics, cannot get anyone on the phone and no one will email me back regarding this issue. Very disappointed. I was planning on shopping every month with my membership but not if they aren't going to send me what I pay for!

I wanted to try these, bad. I ordered the introductory 2/24, and then heard from a friend that they will bill you even if you try to skip. I was in a panic. Next day I cancelled, but lo and behold, they had not even shipped them out and instead cancelled the order. They dont want to honor THEIR OWN offer? VERY bad faith. I will not stop in spreading this truth about this company. A better way to do business is to let anyone who tries them let the product speak for itself. A company is only as good as its customer care!

This company is such a scam and very frustrating to deal with. I got lured in with the discounted initial purchase and before I knew it I was a "member" (and I use that term very loosely). Once I was trapped, I tried using my "member credits" but even on the first day of the month when "Kate's new picks" came out, my size would inevitably be "unavailable" even though I'm a size small which I assume is what 85% of their potential customers would be. I couldn't even use the money they took from me. After a year, they took my "member credits" (which is the $49.95/month that they automatically charge unless you "opt out" which used to be 1-2 days and now is 5 days) because they "expired" and finally issued me a gift card after complaining. I finally placed an order to use my gift cards, however the site never asked what form of payment I wanted to use and automatically charged my credit card. There is no way to cancel the order after it's placed (even if the item hasn't shipped yet!). I called the number on the gift card but it was Sunday after hours and no one was available, so I e-mailed them right away but never received a response. I followed up on Tuesday and was told I had to call Fabletics directly. When I called they told me that the item was shipped that day and they couldn't adjust it in the billing system to use my gift cards. When I asked to speak the a Supervisor I was told she was busy and would call me back in 15-30 minutes (shocker I never got a call back). I called again on Wednesday and after telling my story all over again was told the same thing and then spoke with a supervisor who told me I would need to physically return the item and wait for the credit to be issued and then reorder it. Whoever is running this company is doing a terrible job. Does it make any sense to incur the shipping expense 3 times for something that could easily be resolved with an adjustment in the billing system?

Bought leggings online due to an awesome deal that they had but had no idea that they would charge me $50/mo there on out. I did not authorize that transaction! Scam. They do it because people don't notice. So I called to cancel my membership and to get a refund. They said they would refund it, cool. Weeks later... nothing. The transaction of -50 was still in my account. Had to call again and tell them to refund it. Let's see of they do it... they better.

Let me start by saying that I usually have problems with a lot of leggings. They sag on me and a lot of cotton based ones really irritate my sensitive skin. I do not have these problems with my fabletics leggings and I am SO comfortable in them all day long. They're incredibly high quality!

The reviews on this website are simply unfair. It was never difficult for me to understand and read that I was signing up for a subscription and that I would be charged if I didn't skip. This is not Fabletics fault, this is the consumers fault for not paying attention! It's so simple to pay attention to what you're signing up for.

One downfall on the fabletics side is that once you pay $24 for two pairs of leggings, their regular VIP prices seem outrageous (and they truly are). It's hard to pay so much for something that you've already gotten so cheap.

I saw the ad for 2 pairs of leggings for $25 so I ordered them. The company also decided to start taking $49.95 every month for a VIP membership that I never signed up for. I didn't catch it till after 2 months had passed and $100 was missing from my account. At first when I seen the charges I thought it was credit card fraud and called my bank and canceled my card. Then my bank told me that after contacting fablectics they said it wasn't fraud they had taking them money for a membership fee and he would have to take up my issue with them. So I called and spoke to a customer representative named Carol who explained that I was being charged for the VIP membership fee. I told her I had never signed up for that and was not okay with them taking the money from my account she understood and canceled my membership. She also promised that I would be refunded for all of the money that was taken for membership fees within 10 days. It's been over a month and I have never received my refund. This is not okay.

7 months ago I bought 2 pairs of leggings for the 2 for 25 dollars deal this website offered. I saw this offer through Facebook and thought it sounded amazing. I got my leggings and loved them, and I didn't go onto the account again until now. I saw I had $350.00 in store credit. I had no idea they were taking almost 50 dollars a month from my account for over half a year. I am going to work to get this money back as I just enrolled in graduate school and it is insane to lose 350 dollars for two pairs of leggings... I hope fabletics will do something to make up for this.

After posting on this site about my bad experience with Fabletics, I was contacted by a rep and all of the monthly membership fees were finally returned to me; o) The refund took a week or so; my experience from initial contact (not great! - actually pretty bad) to refund took over a month! But it was very helpful to have my $$ back, and has changed my overall experience for the better. I hope that all customers who were mislead by the membership fees or skip month option receive the same customer service; we as consumers truly hold some power - we don't have to shop with bad companies! Let's keep these large companies honest by sharing our experiences, word of mouth is like the front of house!...

But in the end, I truly love the fit of the items I bought, and the quality wasn't bad (but I did pay 1/2 price- VIP pricing--> membership...!) I think they nailed the small and extra small clothing sizes. It's so tough to find athletic clothing for small women! I may purchase again in the future - but this time with eyes wide open! Saving $20 instantly might not be worth the membership...

Gave this company a try, but regretted it big time. The sizes are not consistent, once too big, another time too small. I tried to return, but they wouldn't take them back. I ended up donating almost everything I ordered from them. Customer support? Forget it. They don't accept emails, they don't respond to chats or phones. I couldn't even close my account because they don't respond. Stay away from this company, they just cause trouble.

Gave two stars for the benefit of the doubt, my review is pretty unfair. I was just about to purchase products from this website (I have to add, they have the cutest stuff. Way to go Kate). Then I read how everyone had problems and they are charged monthly. Then I went on to read that the quality isn't great. I am so disappointed, because I wanted to love this stuff. Lol

Side note... Sherry (Customer service that responds to these post) must have an automated response. Poor thing has to say the say thing to every review. Lol

I ordered a few things from Fabletics a couple of years ago... Apparently I was given a free subscription to Men's Health magazine, Woman's Health magazine, AND Shape magazine. I had no idea where they were coming from. Problem? Yes. I have asthma. The magazines have perfume samples in them. I tried to go online and cancel them but they still came. I tried to call and cancel but. They still came. I tried again online... still here, Still wheezing, getting angry. I called rather ticked and was told it would all be taken care of. Still they came. I called yet again... lets take a moment to look at the overall picture of a person with a dangerous illness being triggered, repeatedly, by a company who, at this point, has full knowledge that their product is HARMFUL to said person, who is unable to stop said company from triggering her IN HER OWN HOME. So on attempt #4 (or 5?) I was told that they (Rodale) was UNABLE to stop the subscription. They only mail the magazines, Only the organization who initiated the subscription can stop it. So... you all have the right to send poison into my very home and there is nothing I can do about it? Spoke with a lawyer. Was told that "Willful and Malicious Injury" wouldn't be too hard... Still they come. Called back AGAIN. This time armed with a crime... they weren't very happy about it, but Rodale did say they would stop the subscription... except for June because it was already in the works. So Just one more asthma attack... They also gave me the name Subco and their phone number... who told me it was Fabletics who started this whole thing. Stop. Seriously. Stop. This is not ok. If I end up in the hospital, I'll send the bills straight to Kate Hudson, and I'll pay that attorney a retainer.

I finally went online yesterday and was about to order a few items until i unchecked that I wanted a membership! I could no no longer get all the nice things I wanted for a low price. I feel scammed and sad that I can't get your clothing. I don't think it's fair that you would need to sign up for membership of $49 monthly just to get a few items cheaper. I don't want the membership and feel betrayed. Kate I thought you ran a more honest business. Please let all your unhappy customers know if this annoying membership approval ever goes away so I can buy a few things without having to spend money every month in the future. Sincerely lindsay obregon