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Fabletics

fabletics.com
active, casual, lounge men, womenAge 19-25, 26-45
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From the business

Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.


fabletics.com
+1 844-322-5384
USA
Fabletics is part of TechStyle, Inc
Founded in 2013
Clothing item from FableticsFashion apparel by FableticsMerchandise from Fabletics clothing lineFabletics fashion product

Business Highlights

General

Parent Company: TechStyle, Inc
Year Founded: 2013
Target Gender: men, women

Shipping

Shipping Cost: $5.95
Free Shipping: sometimes
Free Shipping Detail: for orders above $49.95

Returns

Return Policy: free
Return Instructions: items must be new, unused condition with original packaging
Restocking Fees: no

Sustainability

Sustainability Score: Not Good Enough
Recycling Program: no
Responsible Materials: recycled

Product

Style: active, casual, lounge
Body Fit: regular, plus size
Available Sizes: Men's (2XS, XS, S, M, L, XL, XXL, 1X, 2X, 3X, 4X), Women's (2XS, XS, S, M, L, XL, XXL, 1X, 2X, 3X, 4X)

Customer Service

Support Channels: phone, facebook, chat
Support Phone: +1 844-322-5384

Payment Options

Payment Methods: card payments, PayPal

Membership Programs

Rewards Program: Active Junky, Rakuten, Swagbucks

How would you rate Fabletics?
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Fabletics Reviews Summary

Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
871
value
880
shipping
857
returns
613
quality
840

We monitor reviews for authenticity

California
1 review
2 helpful votes
Follow Megan V.
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Its a great idea
Fails terriby in quality and versatlity.

And if you miss cancelling by the 5th.
You will receive a 49.95 charge.
49.95 will get you close but usually $ten dollars short of what you want.

Its a membership. They assume people (like me) forget.
Save yourself the money and go to athleta.

Date of experience: November 12, 2017
Sherry E. — Fabletics Rep
over a year old

Hello Megan,

We are very sorry to hear that you dislike our VIP-intro offer. We are continuously striving to satisfy our member’s needs as much as possible so we will be contacting you within 24-48 hours for further assistance.

Best,
Sherry

GB
1 review
2 helpful votes
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Avoid
November 15, 2017

Avoid this site just took money from my bank without authorisation and from PayPal tooAvoid this site just took money from my bank without authorisation and from PayPal tooAvoid this site just took money from my bank without authorisation and from PayPal too

Date of experience: November 12, 2017
Sherry E. — Fabletics Rep
over a year old

Hello Bob,

We are very sorry to hear that you dislike our VIP membership. We are continuously striving to satisfy our member’s needs as much as possible so we will be contacting you within 24-48 hours for further assistance.

Best,
Sherry

Texas
1 review
1 helpful vote
Follow Katie C.
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When the first of the month rolls around, I pay home mortgage, electricity, and check the Fabletics site to skip or order. I've been a member for years and I've never had a problem. They even send a reminder to your email saying that your monthly picks are ready to view! They have sexy, comfy, and cute!

Date of experience: November 9, 2017
Sherry E. — Fabletics Rep
over a year old

Hello Katie,

Great feedback! We always make sure to make beautiful and quality items at a very affordable price just for you!

XO,
Sherry

Virginia
1 review
0 helpful votes
Follow Roxana E.
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Luis help me with my membership. I was really upset, because the website doesn't make clear how much money you will get charge monthly if you not visit the website. I like the materials of the clothing.

Date of experience: November 9, 2017
Sherry E. — Fabletics Rep
over a year old

Hello Roxana,

We are happy to know that you are satisfied with the services we provided. Have a fabulous day!

XO,
Sherry

Colorado
1 review
3 helpful votes
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ALERT: SUBSCRIPTION TRAP
November 11, 2017

Fabletics is a subscription trap. At first I thought the intro offer was such a great deal. Got two outfits for $25/each. Then I needed to return one of the leggings ($12.5) and they charged me $7 dollars to restock. Not worth it so I decided to keep it.
Now, good luck remembering to skip the month in the short 5-day window. That is how they make their money: you forget to skip and cha ching! $50 goes out the window. That is exactly what happened to me and I thought: no worries, their stuff is cute, I will find good use for my $50.
Then I went shopping and quickly found out that I was not allowed to use my credit on sale items! Fabletics, WTF? You have my $50 dollars and now you want to tell me how to spend it? So be aware folks: you are not free to spend you member credit as you wish. You will most likely end up using it for one overpriced outfit that you wouldnt buy otherwise.
I was beyond annoyed. I tried to cancel my membership over live chat and was advised that if I cancelled my membership before spending my credit I would lose the wonderful VIP pricing.
I was baffled at their attitude: they will not offer a membership refund, no matter how unhappy their customers are. Dont just take my word for it, read the 600+ 1-star reviews here.
Needless to say, Fabletics conduct is shameful. This is a company that preys on its customers and profits from their inattention. Not to mention that they are selling Target quality active wear at a Lululemon price. Skip this one folks, stick with classic retail.

Date of experience: November 8, 2017
Sherry E. — Fabletics Rep
over a year old

Hello Patricia,

We sincerely apologize if you are not happy with your shopping experience. Please Allow us to contact you within 24-48 hours to make things right.

Best,
Sherry

Minnesota
1 review
3 helpful votes
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Online Robbery!
November 11, 2017

Feeling extremely ripped off and scammed. I only made one purchase almost a year ago and was somewhat happy with the quality of the garments. Sadly, I have been charged every month for there VIP membership that I never used! I tried to cancel my membership, but it was literally like puling teeth. In fact the number that was on the website months ago basically put you on hold then hung up. Very exhausted and frustrated with this company!

Date of experience: November 8, 2017
Sherry E. — Fabletics Rep
over a year old

Hello Britt,

We are very sorry to hear that you dislike our VIP membership. We are continuously striving to satisfy our member’s needs as much as possible so we will be contacting you within 24-48 hours for further assistance.

Best,
Sherry

Florida
3 reviews
8 helpful votes
Follow Elisa S.
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Do not buy from Fabletics. They charge your card $49 every month automiatcally. You only have the first 5 days of the month to skip the month. Most of their membership items are non refundable. On so many levels they have the worst customer service. I also think their workout clothes are very uncomfortable. I forgot to go on website to have the month skipped, called customer service for a refund and they denied it.

Date of experience: November 7, 2017
Sherry E. — Fabletics Rep
over a year old

Hello Elisa,

We are very sorry to hear that you dislike our VIP membership. We are continuously striving to satisfy our member’s needs as much as possible so we will be contacting you within 24-48 hours for further assistance.

Best,
Sherry

Washington
1 review
6 helpful votes
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Not A Scam
November 5, 2017

This is what I don't understand... 1. How do people not know they are signing up for a membership? It is very obvious on the website when signing up. It blatantly states that you have the option of skipping the month by the 5th of every month, making a purchase, or if you don't make a purchase or skip the month by the 5th your card will be charged $50 WHICH CAN BE USED TOWARDS THEIR CLOTHING at a later time. How is that a scam? How do people not know this? Why are customer's not taking any responsibility and doing their due diligence in reviewing the website when signing up? If you were inputting all of your personal information, don't you think you would read through everything? 2. How do people not know that a company is charging their bank account for months and months on end and then blames the company for it? It is the customer's responsibility to review their bank statements every month to ensure accuracy. The customer also has a responsibility when it comes to their own money! 3. Fabletics is fabulous! I order their clothing often, I have skipped the month successfully and never been charged without my knowing, I have returned items and been given a full refund with no issues. You get reward points just for reviewing their clothing until you get enough points for a free item.

For all the customer's that say this is a scam, it boils down to the customer not reading through the website and not reviewing their bank statements which is no fault of Fabletics.

Date of experience: November 2, 2017
Sherry E. — Fabletics Rep
over a year old

Hello Bethany,

You are one awesome member! Thank you for sharing your experience. We are glad to do business with you!

XoXo,
Sherry

Illinois
1 review
5 helpful votes
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Finally -- Money Returned
November 2, 2017
Updated review

After the review I wrote in SiteJabber, Fabletics finally contacted me and refunded (or credited back) the charges for nine months of unwanted "membership."
The person to whom I spoke was and sounded pseudo-friendly and did her job in getting the charges refunded.

I will still not allow my wife to purchase from fabletics nor would I recommend them to anyone. It is too easy to get stuck in a dilemma like this unwittingly when one considers there e-purchase screen.

Date of experience: October 30, 2017
Sherry E. — Fabletics Rep
over a year old

Hello Robert,

We sincerely apologize if you are not happy with your shopping experience. Please Allow us to contact you within 24-48 hours to make things right.

Best,
Sherry


Scamming a 70-yr old woman for $50/month
October 31, 2017
Previous review

My wife has tried numerous times to cancel Fabletics automatic debit to our credit card. She claims she never agreed to this. But fabletics (or fabscampros) has charged her more than $700 over the course of several months. They Refuse to refund the money. She is 70 years old and has had a craniotomy for a brain aneurysm and two mild strokes in the last four months. Fabletics won't even return her money when she is in dire need of the money to pay for medicine and doctor bills.

Calling customer service is like calling a long distance operator. They don't exist and refuse to transfer a call to a superior or offer an alternative path for resolution. Their resolution is to keep charging the credit card for non-existent services or a product Fabletics claims to have delivered.

Next Step is the Attorney General of this state.

Date of experience: October 6, 2017
Canada
1 review
2 helpful votes
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ROBBERY!
October 27, 2017

I ordered 2 pairs of pants under their faulty "vip" system. I returned them both and assumed I had also cancelled their subscription service. Little did I know for the last 3 months they have been taking money from my credit card. They WOULD NOT refund the amount they stole but offered what they called a "curtesy" refund of only part of they amount they STOLE from me. Do not do business with this company. THIEVES.

Date of experience: October 24, 2017
Sherry E. — Fabletics Rep
over a year old

Hello Jamie,

We are very sorry to hear that you dislike our VIP membership. We are continuously striving to satisfy our member’s needs as much as possible so we will be contacting you within 24-48 hours for further assistance.

Best,
Sherry

Texas
2 reviews
3 helpful votes
Follow Margie Y.
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The have been charging me $50.00 a month for a membership, and I have purchased several outfits and still was charged for Sept and Oct. Closed my account, It is very difficult to trust this company

Date of experience: October 20, 2017
Sherry E. — Fabletics Rep
over a year old

Hello Margie,

We are very sorry to hear that you dislike our VIP membership. We are continuously striving to satisfy our member’s needs as much as possible so we will be contacting you within 24-48 hours for further assistance.

Best,
Sherry

Canada
1 review
3 helpful votes
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SCAM
October 21, 2017

Unfortunately I am not very attentive when it comes to my MasterCard as I never really use it, to my disappointment I checked it and realized I have been charged 64.47$ every month, I have realized this A YEAR later... which means fable tics has taken 773.64 Canadian dollars from me... I was told agreeing to the buy one get one half off is me aggreeing to the VIP membership. I am extremely disappointed and disgusted with this company. I was a fan Kate, now it appears you are just a scam artist. I must say the man I spoke to in customer service has clearly dealt with this before because he did give me a full refund onto my credit card. Yes they did the right thing and I am grateful of that, but it does not change the fact that this company is aware of how misleading they are with their memberships and have not changed their ways. Very disappointed.

Date of experience: October 18, 2017
Sherry E. — Fabletics Rep
over a year old

Hello Jessica,

We sincerely apologize if you are not happy with your shopping experience. Please Allow us to contact you within 24-48 hours to make things right.

Best,
Sherry

California
1 review
4 helpful votes
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What a scam!
October 16, 2017

I never agreed to a membership in which I would be paying $50 a month! They have taken a considerable amount from my account or something i never signed up for! On top of that. They make it so difficult to cancel the membership! I still haven't been able to cancel it. Stay clear!

Date of experience: October 12, 2017
Sherry E. — Fabletics Rep
over a year old

Hello Kristin,

We are very sorry to hear that you dislike our VIP membership. We are continuously striving to satisfy our member’s needs as much as possible so we will be contacting you within 24-48 hours for further assistance.

Best,
Sherry

Colorado
1 review
2 helpful votes
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Received my new pair of Winn Mid-Rise Crop leggings yesterday. Today, I cut the sales tag off and cut the product tag off the leggings at the cut line. Went to turn the leggings inside out to wash and noticed a hole in the fabric in the crotch. Called to request a replacement and was denied because I cut the sales tag off - I hadn't even mentioned the product tag I cut out yet. Now I'm stuck with a brand new pair of leggings with a hole in the crotch due to manufacturer defect - never washed or worn. I can't justify spending any more money with this company.

Date of experience: October 12, 2017
Sherry E. — Fabletics Rep
over a year old

Hello Pamela,

We are very sorry to hear that you are dissatisfied with the quality of the item. We will be contacting you within 24-48 hours to help you further.

Sincerely,
Sherry

Florida
1 review
1 helpful vote
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SAVED MY LIFE
October 14, 2017

I have had an AMAZING experience with Fabletics over the past 3 days! I bought the Mila High leggings and got into a car accident the day I received them on Tuesday, and totally destroyed my brand new pants. I messaged the company yesterday hoping for a discount so I could repurchase the pair and they helped me out so much and sent me a new pair of leggings today, I've never been so happy in my life! I absolutely love this company, and I'll definitely be buying all my clothes from here from now on. Thank you Fabletics!

Date of experience: October 12, 2017
Sherry E. — Fabletics Rep
over a year old

Hello Veronica,

Thank you for giving Fabletics a positive feedback! Have a Fabulous day!

Best,
Sherry

Canada
1 review
3 helpful votes
Follow Kristina B.
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I am sorry to hear of everyone else's disappointments like mine. Feeling extremely ripped off and scammed. I do believe Fabletics will have to hire more troubleshooting agents. We are all getting the same reply message. When I called my credit card to say that I thought I was mistakenly being charged they, to my surprise, knew exactly which company before I even mentioned the name. That serves as a severe red flag when the bank says,'Is it the Fabletics?" I will definitely be telling everyone I know and have my two teenage daughters do the same. They were the ones I was buying these items for. To top it all off the fabletics yoga pants got a hole the first week.

Date of experience: October 11, 2017
Sherry E. — Fabletics Rep
over a year old

Hello Kristina,

We are very sorry to hear that you dislike our VIP membership. We are continuously striving to satisfy our member’s needs as much as possible so we will be contacting you within 24-48 hours for further assistance.

Best,
Sherry

New York
2 reviews
4 helpful votes
Follow D R.
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MISLEADING VIP PROGRAM
October 13, 2017

Husband was mislead about VIP membership reoccurring charge at $49. The points then expire 12 months later if you don't use them, this is fraudulent.

Date of experience: October 11, 2017
Sherry E. — Fabletics Rep
over a year old

Hello Doug,

We are very sorry to hear that you are not happy with the service we provided. Please Allow us to contact you within 24-48 hours to make things right.

Best,
Sherry

Canada
1 review
3 helpful votes
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Disapppinted with them!
October 12, 2017

I spent what I thought was over $300.00 on the site and after waiting over a month, called to track my order, I was told there was no order! Be careful when placing your order! And, don't wait to follow up!
I'm so disgusted with my experience! Kate! I was a big fan, not any more!

Date of experience: October 10, 2017
Sherry E. — Fabletics Rep
over a year old

Hello Rita,

We are very sorry to hear that you are not happy with the service we provided. Please Allow us to contact you within 24-48 hours to make things right.

Best,
Sherry

Illinois
1 review
1 helpful vote
Follow Kristien R.
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If you live in your workout clothes like I do then this is a great deal. Cute clothes & great quality. YES if you want to get a discounted price then you have to sign up for the subscription, but if you even buy one workout outfit every other month its so worth it to get the deals! Ive bought in store and online. Never had an issue with returns. LOVE that I dont even need my receipt (which I always lose) because they keep a record of my purchases in my account. Bottom line, if you want just a one time deal on a workout outfit this isnt for you. But for us Gym rats its a great deal! :)

Date of experience: October 8, 2017
Sherry E. — Fabletics Rep
over a year old

Hello Kristien,

Wow! Thank you so much for an awesome feedback! We are happy to know that you love our products and services! Have a fabulous day!

XO,
Sherry

Virginia
1 review
4 helpful votes
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Confusing - not worth it
October 11, 2017

The concept of fabletics is vwry confusing and frustrating, I have "member credits" that I will have to loose (about $100) because when I went to order something just to use the credits down and cancel the subscription. It took the payment out of my card vs the "member credited". Do not waist your money or time on this website.

Date of experience: October 8, 2017
Sherry E. — Fabletics Rep
over a year old

Hello Michelle,

We are very sorry to hear that you are dissatisfied with how the credits work. Please Allow us to contact you within 24-48 hours to make things right.

Best,
Sherry