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Fabletics

fabletics.com
active, casual, lounge men, womenAge 19-25, 26-45
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From the business

Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.


fabletics.com
+1 844-322-5384
USA
Fabletics is part of TechStyle, Inc
Founded in 2013
Clothing item from FableticsFashion apparel by FableticsMerchandise from Fabletics clothing lineFabletics fashion product

Business Highlights

General

Parent Company: TechStyle, Inc
Year Founded: 2013
Target Gender: men, women

Shipping

Shipping Cost: $5.95
Free Shipping: sometimes
Free Shipping Detail: for orders above $49.95

Returns

Return Policy: free
Return Instructions: items must be new, unused condition with original packaging
Restocking Fees: no

Sustainability

Sustainability Score: Not Good Enough
Recycling Program: no
Responsible Materials: recycled

Product

Style: active, casual, lounge
Body Fit: regular, plus size
Available Sizes: Men's (2XS, XS, S, M, L, XL, XXL, 1X, 2X, 3X, 4X), Women's (2XS, XS, S, M, L, XL, XXL, 1X, 2X, 3X, 4X)

Customer Service

Support Channels: phone, facebook, chat
Support Phone: +1 844-322-5384

Payment Options

Payment Methods: card payments, PayPal

Membership Programs

Rewards Program: Active Junky, Rakuten, Swagbucks

How would you rate Fabletics?
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Fabletics Reviews Summary

Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
871
value
880
shipping
857
returns
613
quality
840

We monitor reviews for authenticity

Maine
1 review
2 helpful votes
Follow Pauline G.
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Wow. Just wow. I clicked on an ad on Facebook one time, and figured I'd take advantage of the offer to get 2 leggings for cheap. Little did I know (and by little, I mean you have to read the little words at the bottom of your order confirmation) that I was unknowingly signing up to pay 49.95$ a month to get VIP membership, which means lower prices on things. I'm not even sure how that's legal; how is it even possible that they charge you 49.95 a month and you don't even know you're signing up for a monthly automatic payment?
Once that's done, good luck trying to get your money back. I was just told on the phone I pretty much never will, and might as well spend it on the site. It's apparently super easy to sign up for a 50$ monthly automatic payment, but in order to cancel the membership, you have to call a number, wait 20 MINUTES on the line, and then proceed to refuse THREE DIFFERENT TIMES to maintain your membership. This is quite possibly my worst experience ever. Shame on all of those participating in this scam.

Date of experience: March 13, 2018
Colorado
1 review
2 helpful votes
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ABSOLUTE CROOKS!
March 15, 2018

Absolute CROOKS! RUN, DON'T WALK FROM THIS COMPANY! I have been trying to cancel my account since November and this is March 2018. I cancelled for the 3rd time in early January and just realized that they didn't charge me in January but snuck their charges back in February and March. I have spent no less than 10 hours on the phone with their agents cancelling. Each time they charge me again, I get the same story, that they waived it that month. We'll have to see what happens next month. I'm sure they will charge me again. Add to that the merchandise is very poor quality.

Date of experience: March 12, 2018
GB
1 review
2 helpful votes
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SCAM!
March 15, 2018

Two leggings for £24 if you sign up to a monthly subscription of £44, which is not clear at all! I cancelled, my leggings didn't arrive in time so I tried to send them back but couldn't because my account had been cancelled! Has taken over a week to organise a collection, for which I have to wait at home for 12 hours for because apparently it's impossible to send them back any other way, without an account. Still waiting for them to be collected - ridiculous service!

Date of experience: March 12, 2018
Virginia
1 review
5 helpful votes
Follow Meher K.
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I ordered leggings from them several months ago and they're great, and I understood the fact that they charge $49.95 each month. Each month, they sent an email notifying you of the charge, and whenever I receive it I cancel/order. However, this month, I was neglected of an email, and today I received an email notifying me of the charge for this month! How am I supposed to remember when I have my Fabletics order due?! I contacted customer support through Facebook, live chat, and calling, and have waited for inadmissable long periods of time to not even receive a response (40-60 minutes on call and live chats!) Horrible, absolutely horrible. I seriously hope they don't bill my credit card...

Date of experience: March 9, 2018
Colorado
1 review
5 helpful votes
Follow Kellee S.
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This is a scam!
March 12, 2018

I went to visit my brother and sister in law for Thanksgiving in Dallas. We went shopping on Black Friday and there was a Fabletics store. I purchased some work out clothes. When i looked at my emails later that evening, i saw i had one from Fabletics and it said i had a $24 credit that i had earned by shopping with them earlier that day. I went on line and bought a few more items. Then several months later they started taking $49.95 out of my debit account! This has happened two months in a row forcing me to cancel my debit card and get a new one! I called my bank and they investigated and then told me somehow i had agreed to Fabletics taking out money from my account every month! I never agreed and i never signed anything. I will NEVER do business with this company again!

Date of experience: March 9, 2018
Sherry E. Fabletics Rep
over a year old

Hello Kellee,

We apologize for what sounds like a very frustrating experience! We’ll get in touch with you within 24-48 hours and get this resolved as soon as possible.

Best,
Sherry

Colorado
1 review
6 helpful votes
Follow Erica F.
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I'm sure if you have the desire for a new expensive outfit every month, than this site would work great for you. However, I do not need a new outfit every month. I liked the skip option, where you can skip the month and not be charged, when it worked. It seems like it stopped working this year. I was charged after I skipped the month, and I reached out to fabletics and my credit card company. Fabletic's response was to close my account (with 3 MEMBER CREDITS worth ~$150). I called and they reinstated my account, with the condition that I made a purchase within the next 48-72 hours. What a scam. I'm making my last purchase to use up the rest of my member credits and closing my account because I am so done with their shady and scummy tactics.

Date of experience: March 9, 2018
Sherry E. Fabletics Rep
over a year old

Hello Erica,

We’re sorry to hear about what sounds like a frustrating experience. Our member services team will get in touch with you right away. Thanks!

Best,
Sherry

California
2 reviews
3 helpful votes
Follow Tami K.
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I just became a member in December and I love their clothes. This month I found an outfit I want along with another pair of shorts. I waited until the 6th when they are supposed to charge my card and -no charge-. I got on chat and asked today what was up and I got some obviously canned responses that are just stupid. I was told that they can charge my card anytime after the 5th so it can happen anytime during the month. That makes no sense as I am waiting so I can buy the outfit. I don't want to buy the outfit and then have them hit my card whenever. Then the customer rep said that they are really busy and charge thousands of cards every day and they will get to mine. That is also just stupid. In addition, apparently the person can't access my account so really has no idea what's going on. While I really like Fabletics I just can't stand poor customer service. I don't have an order number because I am waiting to order!

Date of experience: March 7, 2018
North Carolina
1 review
5 helpful votes
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Deceptive!
March 10, 2018

I must be dumb because when I did my first order I did not see anything that indicated that I would be charged $49.95 to be a member. The worst part is that they charge you $49.95 if you DO NOT ORDER? What the heck? Some of us are on budgets. If I had known this I never would have done this. Shame on Kate Hudson... she has enough money. This is deceptive. Plain and simple. I just called them to cancel and to demand my money back. They said they did... we will wait and see. Plus, their clothing is no more better than what I can buy at my local mall or REI.

Date of experience: March 7, 2018
Massachusetts
1 review
1 helpful vote
Follow Tirza F.
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Fantastic pants, just so so tops
March 8, 2018

I love the pants. Every pair has been well made, wonderful fabrics, very comfortable. Tops tend to run small and are not always from comfortable fabrics.

Date of experience: March 5, 2018
D M. Fabletics Rep
over a year old

Hello Tirza,

Thank you for your 4-star rating! We are continuously striving to satisfy our member’s needs as much as possible so we will contact you for further assistance.

Best,
Sherry

Georgia
1 review
3 helpful votes
Follow Nina A.
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Placed an order Nov 16,2017, received order but asked for an exchange of 2 items, which I returned to Fabletics on Nov 27,2017. The next day I get an email canceling the exchange and my account and they refuse to discuss with me. I did a dispute with my credit card company but they sided with Fabletics based on the fact that Fabletics stated they processed the exchange and sent exchange items. NO exchange was ever received from Fabletics - they LIED to the credit card company! I have email proof which I will be sending to the credit card company! DO NOT DO BUSINESS WITH THIS COMPANY!

Date of experience: March 3, 2018
D M. Fabletics Rep
over a year old

Hello Nina,

We apologize for what sounds like a very frustrating experience! We’ll get in touch with you within 24-48 hours and get this resolved as soon as possible.

Best,
Sherry

Connecticut
1 review
3 helpful votes
Follow Brianna M.
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This was my first time purchasing from Fabletics. I'm a college student, so initially the sound of an unknown charge ($49.95) being charged from my account scared me, so I looked for the skip-the-month button, found it VERY easily, and skipped the month. Nothing happened, no charge is on my account, and I just received my 2-for-24 leggings and they fit perfectly. I already have another order in.

I think the problem here is that people don't realize how to "skip the month" even though I got an email reminder and for future purchases I just put a reoccurring event in my calendar. It's really not that hard.

Date of experience: March 3, 2018
D M. Fabletics Rep
over a year old

Hello Brianna,

We are so fortunate to have members like you who continuously admire our products and services. Thank you for choosing Fabletics!

XO,
Sherry

Florida
2 reviews
1 helpful vote
Follow Doreen B.
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My New Obsession!
March 7, 2018

I love, love their workout capris and pants! Thick quality and very flattering. The high waisted are my favorite!

Date of experience: March 3, 2018
D M. Fabletics Rep
over a year old

Hello Doreen,

Great feedback! We always make sure to make beautiful and quality items at a very affordable price just for you!

XO,
Sherry

Virginia
1 review
0 helpful votes
Follow Quinntella W.
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The clothes and shoes are different and most items are true to size. Ive been purchasing clothes for my daughter for several years and she really likes the different outfits

Date of experience: March 2, 2018
D M. Fabletics Rep
over a year old

Hello Quinntella,

We are so fortunate to have members like you who continuously admire our products and services. Thank you for choosing Fabletics!

XO,
Sherry

Sweden
2 reviews
0 helpful votes
Follow Nadja G.
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Quality
March 3, 2018

The clothes were of very poor quality and ill fitting. It was even really difficult to cancel the membership, the process should be much easier.

Date of experience: March 1, 2018
D M. Fabletics Rep
over a year old

Hello Nadja,

We are very sorry to hear that you are dissatisfied with the quality of the item. We will be contacting you within 24-48 hours to help you further.

Best,
Sherry

Arizona
1 review
13 helpful votes
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Rip Off
March 2, 2018

I got sucked into the holiday special of ordering 2 for $24. Didn't realize I just joined the VIP membership, $49.95/month. Sneaky & dishonest. Will never purchase anything here again. I will also tell my friends. Beware of a deal that is too good to be true.

Date of experience: February 27, 2018
Washington
1 review
2 helpful votes
Follow Margot M.
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Fabletics
March 1, 2018

I have always gotten high quality outfits at reasonable prices from Fabletics and will continue to buy from them in the future. Yes, I would and do recommend them to others.

Date of experience: February 26, 2018
Sherry E. Fabletics Rep
over a year old

Hello Margot,

Thank you very much for spreading the good news about Fabletics! We really work hard to provide the best service and products that we can. This is such a great inspiration for us!

XO,
Sherry

Illinois
1 review
2 helpful votes
Follow Caitlin C.
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Starting to get disappointed
March 1, 2018

I've been a Fabletics member for years and the last 3 purchases I've made have been slightly disappointing. The fabric of the leggings has changed, the more recent version of the Solar's slip down when I'm trying to run, I don't even wear them. I purchased a pair of seamless leggings and they ripped on the 3rd wear. For years I only wore Fabletics, but I started looking elsewhere for athletic leggings since things seem to be changing with the leggings and fabrics. My boyfriend bought me a pair but they were way too tight, tighter than the other Mediums that I own. Fabletics has become unreliable to me at this point.

Date of experience: February 26, 2018
Sherry E. Fabletics Rep
over a year old

Hello Caitlin,

We are very sorry to hear that you are dissatisfied with the quality of the item. We will be contacting you within 24-48 hours to help you further.

Best,
Sherry

California
1 review
0 helpful votes
Follow Myra N.
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Search needs some work
March 1, 2018

I love the outfits I am able to find from Fabletics but when I'm looking for individual pieces their search needs some work.

Date of experience: February 26, 2018
Sherry E. Fabletics Rep
over a year old

Hello Myra,

This is noted! Thank you for your feedback, we will discuss this with the team concerned for us to serve you better.

Best,
Sherry

New Jersey
1 review
1 helpful vote
Follow Erin V.
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I am dissatisfied.
March 1, 2018

The leggings are great, but the sports bras don't fit me at all. I have small breasts, but large ribs, and the sports bras, ordered in a necessary medium, are too large in the chest to fit decently. I also would prefer clothing that is much more simpler, and not so full of prints.

Date of experience: February 26, 2018
Sherry E. Fabletics Rep
over a year old

Hello Erin,

Thank you for your recent review! I will make sure to share this feedback with the appropriate team! I will be happy to replace your item and send you a return label. We do have our returns and exchanges policy that will allow you to either get a store credit, a full refund, or exchange it for something else/different size. Let me know what would you like to do and I will take care of it right away!

Best,
Sherry

----------------------------------------------
Original Message: The leggings are great, but the sports bras don't fit me at all. I have small breasts, but large ribs, and the sports bras, ordered in a necessary medium, are too large in the chest to fit decently. I also would prefer clothing that is much more simpler, and not so full of prints.

Colorado
1 review
5 helpful votes
Follow Millissa A.
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I ordered the 2 for $24.00 got 1 pair and then they tried to charge me $49.95 for future purchases. Not an American company sounds like the Philippines, no supervisor available they are always helping other unhappy customers I assume.

Date of experience: February 24, 2018
Sherry E. Fabletics Rep
over a year old

Hello Millissa,

We apologize for what sounds like a very frustrating experience! We’ll get in touch with you within 24-48 hours and get this resolved as soon as possible.

Best,
Sherry