One of the items I ordered came with all tags cut off and smelling very obviously of laundry detergent. Obviously it had been previously worn and returned. While I was able to exchange this item cost free I found it very upsetting that I was sent a previously worn and washed item that was presented as new. Not to mention it was upsetting that it was accepted back despite not meeting return restrictions. I feel like I should have been additionally compensated for being essentially lied to about the product I was receiving.

They try to hide the fact that there is a $50 monthly charge on the vip membership and call it 'free' when it absolutely is not. And then they continue to charge you without you even realizing it until it's too late. When I asked for a refund, the customer service rep told me I can only get store credit, which is useless to me. Their clothing is overpriced and frankly not the best quality or style. I am going to my bank to hopefully get my money back

I have never felt the need to leave a review for a company like this, but the customer service with Fabletics is pretty awful. Like many others, I was intrigued by the "2 for $24" offer that they use to get you to sign up for their VIP membership. I have signed up for one of these before (AdoreMe), so I was aware of the "skip or be charged" deal. Unlike AdoreMe, however, it is ridiculously difficult to cancel your membership and get a refund of the $49.95 membership credit, should you forget to skip the month. I had even called to cancel my membership, but was still charged the fee. When I used the online chat to try to get a refund of the membership charge, I was told that there was no record of me cancelling and that I would not be refunded. Because my credit card had already been charged, the "money had been turned into membership credits," and there was no way that I would be getting my money back. Luckily, I had researched this beforeb so I knew that people had been issued refunds, and I decided to call instead. To his credit, the man that I spoke to on the phone was very helpful. He apologized and issued me the refund almost immediately. The quality of customer service is inconsistent at best. While the clothes I received were okay, the misinformation that I was given and condescending tone of the chat were really enough to make me never want to purchase from this company again.

You can stay on top of your VIP account and make sure they don't charge you, but your confirmation page will not be consistent. You can think you are spending your rewards points and are ordering two items, but after entering your credit card number and hitting the confirm button, you end up with only one item and your rewards points are taken without anything for it. Pay very close attention to what you place in your cart, how much it costs, AND THEN what the final confirmation is. It MAY change. Take lots of screenshots throughout the entire process, including with chat representatives because those chats DO NOT get emailed to you after you close the box. Screenshots, screenshots, screenshots.

Members receive constant SALE emails and presented with SALE PRICING while logged into the website, upon checkout prices changes to VIP PRICING that is HIGHER than advertised. Example: Semi-Annual Sale $12.00 Top drops into the cart for $39.95! As a Member, you NEVER get the ADVERTISED Sale Price.
You are offered $49. Outfits that are in limited stock and SOLD OUT. I have trying to spend my credits for over a year and nothing but Sold Out $49 outfits or VIP outrageously priced items. But wait there's more! Don't cancel because now you lose the $49 crappy discounts. Skip a month till you find something... one year later. I can't find a $49 outfit I like in stock nor access to SALE pricing.

Members have two choices -
1) Use your credit without any other advertised discounts or
2) Get advertised discount and can't use your credit

Members get the special VIP treatment and given the highest prices available! Terrible business model. You have paying customers that want to shop, committed to a membership, and you don't provide Sale pricing... you charge MORE! Very dissatisfied customer!

To be fair, their products are outstanding!

My daughter did not see any time print about their VIP program charging her 49.95 a month, only seeing she could get leggings for $24. She is under eighteen and under contractual law if is illegal for them to do this. I will be taking them to court, for the $600 they scammed from her, the trauma suffered from being scammed and emotional disrtress. She is teen and had no idea laces were so corrupt like this. Stay away from this company. A LEGITIMATE COMPANY does NOT run VIPprograms like this screwing young teens out of their money! Shame on them! See you in court!

As soon as you buy something, they sign your credit card up for a membership and they charge you $50 dollars every month. When I tried to use the store credit, it wouldn't let me. So I asked for a refund and 5 days after the refund was processed, they charged me the same amount again! It is so frustrating and they just keep charging your card without any notice. I was on hold on the phone with them for 20 minutes and talking to them for another 30. The agent on the line kept saying the same thing over and over, didn't let me speak and was no help at all. Now I have to call them back with my bank on the line.

Terrifying!

One morning I look at my credit card bill and realize I paid twice for a Fabletics order? So I contact the customer service for an explanation on the withdrawn amount. Explanation I got: "On you first order your clicked on VIP pricing, so now you are a VIP Member." Obviously I clicked on VIP. It came at a lower price. I understood that it was a promotional offer or something.It was cheaper, so I clicked on that cheaper price. But nowhere ever do I recall seeing CLEARLY mentioned that it came with a monthly fee. I didn't know that what they call a "VIP Membership" comes with a monthly 50 subscription fee. Why in God's name would anyone even pay 50 a month to get a 50 reduction on 100 yoga pants? It comes out to be the same! And how many gym clothes does one need to buy to make this membership worthwhile? Like, Seriously!?

So, I ask via email to cancel this VIP membership. I get an answer saying it can't be done by email. That I have to contact the customer service by phone, which is in France... and I am in Brussels. So not only did I pay international calling fees, but I was on hold for 10mn before being hung up on by a customer service person! That's right! She simply hung up!

So now my VIP Membership is still not cancelled. I suppose. I don't really know actually! So I have to go through all of this again, just to make sure! How fun!

And honestly, I cannot believe that in our time and age it is still "legal" for a company to so underhandedly get people to subscribe to a membership. It is sneaky and dishonest! No email, no monthly billing review, no clear termination clauses etc. Just unbelievable!

Just terrible. Stay away from Fabletics!