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Fabletics

fabletics.com
active, casual, lounge men, womenAge 19-25, 26-45
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From the business

Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.


fabletics.com
+1 844-322-5384
USA
Fabletics is part of TechStyle, Inc
Founded in 2013
Clothing item from FableticsFashion apparel by FableticsMerchandise from Fabletics clothing lineFabletics fashion product

Business Highlights

General

Parent Company: TechStyle, Inc
Year Founded: 2013
Target Gender: men, women

Shipping

Shipping Cost: $5.95
Free Shipping: sometimes
Free Shipping Detail: for orders above $49.95

Returns

Return Policy: free
Return Instructions: items must be new, unused condition with original packaging
Restocking Fees: no

Sustainability

Sustainability Score: Not Good Enough
Recycling Program: no
Responsible Materials: recycled

Product

Style: active, casual, lounge
Body Fit: regular, plus size
Available Sizes: Men's (2XS, XS, S, M, L, XL, XXL, 1X, 2X, 3X, 4X), Women's (2XS, XS, S, M, L, XL, XXL, 1X, 2X, 3X, 4X)

Customer Service

Support Channels: phone, facebook, chat
Support Phone: +1 844-322-5384

Payment Options

Payment Methods: card payments, PayPal

Membership Programs

Rewards Program: Active Junky, Rakuten, Swagbucks

How would you rate Fabletics?
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Fabletics Reviews Summary

Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
871
value
880
shipping
857
returns
613
quality
840

We monitor reviews for authenticity

New York
1 review
6 helpful votes
Follow Sheryl F.
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Theif
June 29, 2018

Stole 1200 dollars from my account. Returned 590.00 still owes me 699.30. Turned them into the fraud department of my bank. They are filing charges against them as we speak.
Sheryl F Akron NY

Date of experience: June 29, 2018
Ivy T. Fabletics Rep
over a year old

Hello Sheryl,

We’re sorry to hear about your recent experience with Fabletics! We value your feedback and the chance to resolve any issues that our members may have. A representative from our member service team will be contacting you within 48 hours to further assist you.

Best,
Ivy

Canada
1 review
0 helpful votes
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I haven't had my account for very long but so far i'm pretty impressed. The quality is really good, especially for the prices I pay considering that i only purchase when they have a sale. I have tried other companies but i've had to chose between bomb quality $100 leggings or made in China trash for $35. If there's someone with both, the amount/range of products was very limited.
My only complaint is that if you miss something you really liked, they don't seem to restock. They just release new stuff monthly instead.
I think that remembering to skip the month so totally worth the discounts you get, its not that serious. Not sure why people are saying its a scam. Plus I find it difficult to forget since I receive emails from them letting me know that its time.
I did however learn from these reviews not to mess with store credit at all but it isn't necessary to mess with it in order to enjoy the whole thing

Date of experience: June 27, 2018
D M. Fabletics Rep
over a year old

Hello Jane,

The growth we’ve experienced over the years is because of members like you, who faithfully like our items. We appreciate your trust, and we’ll do our best to continue to give you the kind of service you deserve.

XO,
Ivy

Louisiana
2 reviews
6 helpful votes
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What a con!
June 27, 2018

I had a VIP account, and didn't use my allowance for 3 months. I then went shopping in the Sale section - lots of great bargins. Only problem? You can't use your banked cash for discounted items you have to pay full price. This company is a complete scam. I've cancelled - I just hope I don't have the same experience as so many other people and they keep taking my money. Don't sign up!

Date of experience: June 27, 2018
D M. Fabletics Rep
over a year old

Hello Christine,

We’re sorry to hear about your recent experience with Fabletics! We value your feedback and the chance to resolve any issues that our members may have. A representative from our member service team will be contacting you within 48 hours to further assist you.

Best,
Ivy

GB
1 review
5 helpful votes
Follow Fiona L.
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This scamming company has taken £440:00 from my account with nothing in return! I only noticed this morning as they change the name, slightly of the company on the bank statements and not the same date every month!
I am appalled and upset, I am a single, hard working mother and can not afford to loose money! The fraud people at my bank are dealing with this, I just hope I get my hard earned money back! TERRIBLE they ought to be ashamed!

Date of experience: June 27, 2018
D M. Fabletics Rep
over a year old

Hello Fiona,

We truly apologize for your experience! We value your business and would like to address your concerns as quickly as possible. A representative from our member service team will be contacting you within 48 hours to further assist you.

Best,
Ivy

California
1 review
4 helpful votes
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Scam
June 24, 2018

This service is a scam. When you add money monthly to your profile, aka store credit they wont let you use it for promo deals, they ask for a credit card payment, unless you use your store credit, but pay full price, instead of VIP price.
On top customer service is terrible and takes 2 + hours phone call to handle a simple return or cancellation.
They send a completely different outfit than the one I ordered, and still wanted to charge extra for refund. Now i must wait 8-10 WEEKS for a refund. This service has been total waste of time, hustle and money, and I can not wait for the day I can cancel my "VIP" membership, that has only brought money taken, wrong orders and headaches.
Save yourself the trouble from this SCAM!

Date of experience: June 23, 2018
Ivy T. Fabletics Rep
over a year old

Hello Yana,

Thanks for taking the time to write a review. We always welcome feedback; it helps us know where to improve! In the meantime, we’d like to help resolve any problems/concerns you had. A representative from our member service team will email you shortly to help you out.

Best,
Ivy

Missouri
3 reviews
8 helpful votes
Follow Lynell B.
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My daughter ordered 1st outfit for $19.99. She didn't like quality and cancelled membership. The account was cancelled, but they kept taking $49.95 out on my debit. It took 4 months to get the $ back. They never sent any orders, but took my $.

Date of experience: June 23, 2018
Ivy T. Fabletics Rep
over a year old

Hello Lynell,

Thank you for your honest feedback, we deeply appreciate your review to constantly improve our services. We’re sorry to hear about your recent experience with Fabletics! Let us make it up to you! A representative from our member service team will contact you shortly to assist you.

Best,
Ivy

Colorado
3 reviews
2 helpful votes
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The products themselves are pretty good but a bit overpriced compared to competitors. Horrible customer service, however! I waited 3 weeks to receive an order and received an authorization to return it before I even received it! When "my" order did come, it was someone else's order that I then had to ship back. They did "compensate" me by rushing the correct order (which I still haven't received). I cancelled my "VIP" membership.

Date of experience: June 21, 2018
D M. Fabletics Rep
over a year old

Hello Patti,

We’re sorry to hear about your recent experience with Fabletics! We value your feedback and the chance to resolve any issues that our members may have. A representative from our member service team will be contacting you within 48 hours to further assist you.

Best,
Ivy

Arkansas
2 reviews
3 helpful votes
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VIP SCAM
June 21, 2018

After rushing through product searches as a timer clicked on in the corner of my screen, in order to get the $19 two-piece outfit deal, I noticed the two for $24 leggings and decided to purchase those as well. The leggings were priced as marked on the checkout screen but the outfit was not coming through with the deal. I went out and chose another outfit marked $19 to replace the first with since the deal was not coming through... same problem, I was being charged full price for it. I quickly paid as I was running out time and figured I'd lose the two for $24 legging deal too so I paid for the purchase and called customer service. HUGE waste of time. The rep only told me that I couldn't have both "deals." Nowhere was that readily legible, NOWHERE. Then he said I could cancel my order and place it again with some special VIP sale that was going on only today (where is this on the site?). I asked for a supervisor who was incredibly less helpful than his rep was. They both just kept repeating my name and the word "yes" a whole lot but saying and doing a whole lot of nothing. Basically I could not get the deal and now I have a monthly membership which I didn't realize I was signing up for! The timer is the kicker, forcing you to quickly make your purchase, thinking you're getting a better deal - I'll never be this stupid again. I'll never order from here again and I'm canceling this ridiculous monthly program. I'd rather pay more at Lululemon and not have to deal with bogus "customer service" and fictitious deals.

Date of experience: June 21, 2018
D M. Fabletics Rep
over a year old

Hello Jennifer,

We strive to provide excellent member service, so it genuinely dismays us when things like this happen. We value the opportunity to resolve this issue and someone from our member service team will be contacting you within 48 hours to assist you.

Best,
Ivy

North Carolina
1 review
3 helpful votes
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It's a SCAM
June 20, 2018

I thought a was getting a GREAT deal for their 2 for $24 promotion, but was completely unaware that autmatically signed me up for a VIP membership, which takes $49 out of your card every month if you don't make another purchase. This information should be clearly stated and wasn't anywhere to be found during my first purchase. Called customer service and they FINALLY gave me a refund of $99 for the two months I was a "member." I had to call three times before this happened. Leggings were good quality, but membership sign up was a total scam and I won't be purchasing from them again. If the information had been presented clearly I would have never signed up for the promotion.

Date of experience: June 20, 2018
D M. Fabletics Rep
over a year old

Hello Jillian,

Thank you for taking the time leaving us a review and feedback. We're so sorry for the overall experience. We always strive to improve our services and feedback like this from members are very much appreciated. We will reach out to you via email.

Best,
Ivy

Texas
1 review
2 helpful votes
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MISLEADING
June 19, 2018

I signed up for the promotiono fo 2 items for $24 and I went ahead and ordered. The jacket was great, but the leggings were such bad quality that I immediately gave them away and that person did not even want them. The material was rough and had zero stretch to them. I did not know that i was siging up for $49.95 to come out of my account and 7 months later (I don't check my account often) I realized close to $400 had come out on these recurring payments I didn't sign up for. I called and they told me that they could only refund 5 payments and that the rest had to be left in my account as credit I could use on clothes. I told them I did not want any of their clothes but they said there was nothing they could do about it. I checked my account and they only refunded me for 4 payments! I called CS and he had no clue what I was talking about and I asked several times to be transferred to someone who would not give me the run around. I had to explain the situation about 4 times before he realized what he was telling me was wrong and agreed to refund me for that last month they promised me. I am still left with $100 in "credits" to use on the site and not happy about it. This happened to me with ShoeDazzle and come to see that they are partners... go figure. I would never imagine Kate Hudson would agree to all of this =(

Date of experience: June 19, 2018
D M. Fabletics Rep
over a year old

Hello Lorin,

We truly apologize for your experience! Your feedback is important and we would like to make things right. A representative from our member service team will email you shortly to assist you.

Best,
Ivy

Florida
1 review
5 helpful votes
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DON'T DO IT!
June 15, 2018

I have been seeing advertisements for this brand for years and finally decided to give them a try and I signed up on the 31st of May. The catch with this company is, in order to get those great prices they advertise, you must sign up to be a VIP. When signing up as a VIP you are agreeing to allow Fabletics to charge your card every month for $50. You must skip within the first 5 days of the month and you better skip or you will not be getting that money back. I ordered an outfit (pants, shirt, bra), disliked it all and signed on to return the items and cancel my membership. In my mind, I guess I read cancel between the 1st and the 5th of the month as the 15th and thought I had time to cancel, nope I missed it. After cancelling my membership, I checked my bank account and saw the $50 charge. I reached out to try to get a refund since I was not interested in using the membership and didn't like the products but no such luck. They just threw all their clauses and membership guidelines in my face and pretty much told me I was SOL. So, I had a cancelled membership and 50 bucks sitting on their website, which I figured I might as well use. Well, come to find out in order to use that credit, you have to be VIP. The process went like this: I had to add something to my cart, resign up for VIP, apply the credit, checkout and then cancel the membership again. This company got me for over $50 with nothing to show for it. I am not a fan of their style and I'm hoping to sell the items to someone online to try to make up for the cost. I will not be using Fabletics again and would not recommend them to anyone I know.

Date of experience: June 15, 2018
Ivy T. Fabletics Rep
over a year old

Hello Hot B.,

We truly apologize for your experience! We value your business and would like to address your concerns as quickly as possible. A representative from our member service team will be contacting you within 48 hours to further assist you.

Best,
Ivy

District of Columbia
1 review
4 helpful votes
Follow Lynnette C.
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I was unaware that they were going to charge me $50 out of my account every month BY ME JUST ORDERING ONE TIME! No email or nothing that clearly specifies their services and fees-and for the sake of logic- they need to be specific on their websites- what a VIP membership entails- its total scam and lack of transparency business practices for their customers. I just figured out today and unfortunately you can only opt out between the 1st and the 5th but I was totally unaware of any of that. And the outfit I bought wasn't anything special. Over priced when I can go to a local store and get it for half the price with better quality. I called today customer service at my 7am pdt and asked for my money back, the charge me three months after i place one order in March, they offer me two months reimbursement but the third payment is not going to be reimburse- just a gift card that i can use after a year... yes you read it right- you have to wait a year to use a gift card with your money that you paid and you never bought any products during that month. STAY AWAY OF THIS BUSINESS!

Date of experience: June 15, 2018
Ivy T. Fabletics Rep
over a year old

Hello Lynnette,

First and foremost, we would like to apologize for any inconvenience we may have caused you as well as any miscommunication from our Member Services department that has led to your distrust in our business. Providing excellent customer service is our main goal and it is unfortunate you were not treated with the respect you deserve. Given the opportunity, we would like to learn more details about your case. Our team will be contacting you within 24-48 hours to further assist.

Best,
Ivy

Illinois
1 review
3 helpful votes
Follow Renee T.
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I purchased 2 pairs of leggings (they were pretty soft and comfortable to be fair) on the pretense that it was a first time user sale. (I have since learned that there is always some kind of sale, but once the items get in your cart, the price sometimes changes because of what else is in your cart, yet this is not clarified in the banners advertising the sales) This particular sale was not advertised as having any relation to their VIP service. I looked carefully for this because I got roped into a VIP on another site, where they charge you monthly and then you use it as a credit for purchases. Then 2 months later I saw that I had been charged $50 each month because they did enroll me in the VIP program. The customer service department refused to refund the charges and basically said I was dumb for not knowing the sale was tied to enrollment. I then tried to use the two credits and found that it would only apply one $50 credit because my order was under $100. I then noticed that a month later they charged me again, because they had not cancelled my membership as requested. I had to contact customer service to get the second credit applied, I finally used them all up and will never shop on that site ever again.

Date of experience: June 13, 2018
Ivy T. Fabletics Rep
over a year old

Hello Renee,

Please accept our sincere apologies for the inconvenience you may have experienced. At Fabletics, we take pride in ensuring our member’s satisfaction. A representative from our member service team will email you shortly to assist you.

Best,
Ivy

Illinois
1 review
4 helpful votes
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SCAM SCAM SCAM
June 13, 2018

I cannot believe Kate Hudson needs to scam people so bad. Is this even real? I bought 2 leggings for $24 and they have charged my account $49.95 ever since! It's been a year! I didn't even know I was signed up. Cancellation is really difficult too..

Date of experience: June 13, 2018
Ivy T. Fabletics Rep
over a year old

Hello Sadia,

Thank you for sharing your feedback with us. Please accept our apologies for the poor service you received from us. We value you as a member and want to make things right! A representative from our member service team will email you within 48 hours.

Best,
Ivy

Canada
1 review
1 helpful vote
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Great costumer service and response time
June 13, 2018
Updated review

I had a problem with the fact that I didn't know I was getting bill monthly. Not only did they reimburse me my money, they apologized and took the time to explain the process on how I got billed and what to do in the future. I really appreciate how they handled the situation. It was very professional and they responded to my review within a day of me posting then when I replied I was in the process of getting a refund that night. Because of how amazing they were I would defiantly consider buying from them again if the right deal came out. Thanks again fabletics! I was very impressed

Date of experience: June 12, 2018
D M. Fabletics Rep
over a year old

Hello Sarah,

We're so glad that everything worked out for you. We here at Fabletics try our best to provide the best service to our members. We appreciate your feedback and would like to assure you that we will strive to improve our member's satisfaction.

XO,
Ivy


Unaware of being charged
June 13, 2018
Previous review

I was unaware that they were going to charge me $50 out of my account everymonth! No email or nothing total scam. I just figured out today and unfortunately you can only opt out between the 1st and the 5th but I was totally unaware of any of that. And the outfit I bought wasn't anything special. Over priced when I can go to a local store and get it for half the price with better quality. I should have asked for my money back but I know they wouldn't have gave it.

Date of experience: June 10, 2018
Colorado
1 review
1 helpful vote
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The worst
June 12, 2018

I cancelled my account in Feb. And I've been charged every month since. I spoke to multiple representatives and then was charged twice in a month. Worst company ever. DO NOT JOIN VIP. The clothes weren't even worth it.

Date of experience: June 12, 2018
D M. Fabletics Rep
over a year old

Hello Zaphira,

We truly apologize for your experience! We value your business and would like to address your concerns as quickly as possible. A representative from our member service team will be contacting you within 48 hours to further assist you.

Best,
Ivy

Washington
1 review
1 helpful vote
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I skipped this month on June 4th before the 5th and I was still charged. I have not had any problems skipping previous months. I see there seem to be a record amount of complaints in May 2018, so something must be going on with the company. I will use my credits and then cancel my VIP membership. The leggings that I purchased when I started membership are too thick (If that's even possible.) and very difficult to put on. Other items that I purchased are Ok, but seem to not fit me properly either. The shoes I purchased fit fine, but I have to use a shoe horn to get them on my feet. I was skeptical about using the VIP membership since most websites that charge monthly fees are almost impossible to cancel without canceling your credit card or reporting it lost. I guess I'll have do the same with this website. All these websites are doomed to failure when you have to force people to pay you and get half $#*! quality. I'm telling you there is nothing better than Amazon. They never rob you, cheat you, or discriminate against you!

Date of experience: June 11, 2018
D M. Fabletics Rep
over a year old

Hello Marjorie,

We count on our members to bring situations like this to our attention, so thank you. We apologize for your recent experience and would like to assist you. A representative from our member service team will be in touch within 48 hours.

Best,
Ivy

Spain
2 reviews
1 helpful vote
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SCAM TOTAL SCAM
June 11, 2018

I bought the 2 for 24 deal and a couple of weeks later 49.95 was removed from my account without my permission. They had enrolled me on a VIP membership that i was COMPLETELY unaware of and i am still waiting over 30 days later to receive my refund which they keep telling me they will give me. I am LIVID. Today was my THIRD phone conversation with them and they are all saying I should be receiving my money back "in the next 4 days"... they say that EVERY time. Awful. Do NOT throw your money away like this!

Date of experience: June 11, 2018
D M. Fabletics Rep
over a year old

Hello Stephanie,

We apologize for any inconvenience and will use your feedback to improve our products and services. We strive for 100% satisfaction, so a representative from our member service team will reach out to you within 48 hours to help resolve any concerns you have.

Best,
Ivy

GB
1 review
3 helpful votes
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AWful
June 8, 2018

Awful customer service, order arrived late and one item was missing which I was not refunded for. NOT WORTH IT

Date of experience: June 8, 2018
Ivy T. Fabletics Rep
over a year old

Hello Oliwia,

We would like to sincerely thank you for notifying us about your experience with Fabletics. In the meantime, we’d like to help resolve any problems/concerns you had. A representative from our member service team will email you shortly to help you out.

Best,
Ivy

Iowa
1 review
1 helpful vote
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Horrible Company
June 8, 2018

This company promotes a 2 for $24 leggings and they then enroll you into a membership program without you knowing. I took advantage of this deal and I was really happy with my one pair and returned the other. I received a refund for the one. A few weeks later I was charged for $50 on my account, I immediately called the company and they were saying I was in this membership that I wasn't aware off. They wouldn't refund my money only give me store credit. I work hard for money and they just stole it. I wouldn't recommend this company to anyone.

Date of experience: June 8, 2018
Ivy T. Fabletics Rep
over a year old

Hello Catrina,

Thank you for sharing your feedback with us regarding the unpleasant experience you had in Fabletics. We value you as our member. You deserve only the best service, a representative from our member service team will reach out to you within 48 hours to help resolve any concerns you have.

Best,
Ivy