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Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.
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Membership Programs
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Fabletics Reviews Summary
Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.
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Another scam from Justfab. Stupid subscription of £44 a month debited from your account (unless you remember to skip on the 5th day of the month) making this the most expensive place online. Avoid. Remember once the money has been debited its gone, with no way of getting it back, so your forced to spend it on the cheap Chinese made tat they sell.
I didnt even know I was signing up for a subscription and started getting drafted 50$ a month. In order to use your credit (money that you ALEADY SPENT) you have to add the EXACT DOLLAR AMOUNT to your cart. Of course items are priced with odd prices so they never match up to your credit amount and you end up spending ADDITIONAL MONEY AND NOT WHAT YOU ALREADY PAID...? Such a deceptive and awful company
Hello Bree,
We truly apologize for your experience! We value your business and would like to address your concerns as quickly as possible. A representative from our member service team will be contacting you within 48 hours to further assist you.
Best,
Ivy
This company takes £44 out of your account on a different day every month if you sign up for the discounted items. They don't make it clear, they then don't send you reminders so this can go on for months. Yes I didn't read the fine print because I never expected anything so slimy and unexpected which is what they are counting on. The customer service person in the Phillippines straight up hung up on me when I called.
Hello Amy,
We truly apologize for your experience! Your feedback is important and we would like to make things right. A representative from our member service team will email you shortly to assist you.
Best,
Ivy
I have had 4 live chats and made three phone calls in an effort to return an item. Twice I was disconnected from the line by Fabletics after waiting 20 mins. I was also charged monthly without knowing and I have tried to cancel my membership and they cannot get it right. Kate is NOT being well represented by this company. Cant wait to cut ties and never support the product once I actually get a hold of customer service! Terrible!
Hello T m-tm196,
We truly apologize for your experience! We value your business and would like to address your concerns as quickly as possible. A representative from our member service team will be contacting you within 48 hours to further assist you.
Best,
Ivy
Fabletics has been charging my bank card $49.95 for the last 12 months. I called them and asked them what was going on? They said was building a credit. I ask them to stop, My wife purchase was a one time purchase, and I wanted my $599.40 to be credited to my bank card. I also wanted an email that their credit ID # ******* was real PLEASE HELP this is a REAL SCAM
Hello Gary,
We apologize for any inconvenience and will use your feedback to improve our products and services. We strive for 100% satisfaction, so a representative from our member service team will reach out to you within 48 hours to help resolve any concerns you have.
Best,
Ivy
I canceled my membership via live chat with a representative months ago, but I kept getting charged by the retailer so I spoke to a rep for a refund. This has been a reoccurring issue. Every single month.
I spoke to someone today named Chad and asked to speak with a manager. First they ignored my request, then they wouldn't give me a refund because supposedly there wasn't a record of my cancelation. Chad said that they could only process a one time refund and the system won't allow more than that.
LIES. I assured him that the reps who I have spoken to before confirmed the cancelation as well as processed refunds. He continued to argue with me. I then demanded to speak to a manager again, then he immediately gave up and agreed to give me a refund. What horrible customer service.
Hello Emily,
We count on our members to bring situations like this to our attention, so thank you. We apologize for your recent experience and would like to assist you. A representative from our member service team will be in touch within 48 hours.
Best,
Ivy
My daughter (14 y o) wanted to buy leggings 2 for $24 and I checked it and I told her yes. Good deal. Gave her my credit card, and few months later I was been charged for VIP membership $50 a month. My daughter cried embarrassed that she didn't know about it and because she knew I was upset. Company refunded my money, but funny girl on the phone told me " that when my daughter turn 18 they hope that she becomes a VIP member and she can also tell her friends about it". Really?
Hello Isabel,
We strive to provide excellent member service, so it genuinely dismays us when things like this happen. We value the opportunity to resolve this issue and someone from our member service team will be contacting you within 48 hours to assist you.
Best,
Ivy
I skipped the month. Received an email confirming that I skipped a month and was still charged. This is a terribly run company. Now I have to call the awful customer service and try to get my membership and cancel my god-forsaken membership.
Hello Lorraine,
All feedback is important to us, so we appreciate the time you took to tell us about your experience. We strive to provide excellent member service, so a representative from our member service team will be contacting you within 48 hours to resolve your issue.
Best,
Ivy
Wrong among deducted on my account, I Have call the customer service and they told me that I have a credit on my account. So I cant get my money back! So I have to buy something even though I dont want to buy anything!
Hello Deborah,
We strive to provide excellent member service, so it genuinely dismays us when things like this happen. We value the opportunity to resolve this issue and someone from our member service team will be contacting you within 48 hours to assist you.
Best,
Ivy
It is not clear that they start taking money out of your account after you check out as a VIP. I have not got my money back that have taken out of my bank account for two months before I noticed. Will be getting in touch with my bank to report fraud
Hello Yulia,
Thank you for your honest feedback, we deeply appreciate your review to constantly improve our services. We’re sorry to hear about your recent experience with Fabletics! Let us make it up to you! A representative from our member service team will contact you shortly to assist you.
Best,
Ivy
Ordered the 2 for $24. Nowhere did it clearly state that a VIP membership would be 49.95 per month. How many leggings do you need? I wouldn't agree to any membership at that price per month! Shame on you Fabletics and Kate Hudson!
Hello Liz,
We count on our members to bring situations like this to our attention, so thank you. We apologize for your recent experience and would like to assist you. A representative from our member service team will be in touch within 48 hours.
Best,
Ivy
I purchased 2 leggings and a month later they charged me a fraud transaction of $49.95. I contacted them and all they would give is store credit. I called my bank and reported the fraud transaction. I will never purchase from them again.
Hello April,
We truly apologize for your experience! We value your business and would like to address your concerns as quickly as possible. A representative from our member service team will be contacting you within 48 hours to further assist you.
Best,
Ivy
One) I LOVE THE OUTFIT OMG.
Two) Everyone else loves my outfit! I get soooo many compliments.
Three) I $#*!ed up entering my email for the vip membership and didnt realize i was charged over 100 in the past couple of months. Couldnt sign in to cancel the membership. I called at 11:40 Pm, the middle of the night! And they answered immediately, gave me a FULL REFUND, and cancelled my membership FOR ME. They knew me by my name and phone number right when he picked up. And pronounced my name correctly. Chris, whoever you are, you are a gift from the gods.
Hello Aura,
We're so glad that everything worked out for you. We here at Fabletics try our best to provide the best service to our members. We appreciate your feedback and would like to assure you that we will strive to improve our member's satisfaction.
XO,
Ivy
$49.95 a month if you forget to skip the month each time. Any refund, whether its item return or a membership, will be a credit on your account no matter what. MONEY TRAP THATS NOT WORTH IT
Hello Rachael,
We apologize for any inconvenience and will use your feedback to improve our products and services. We strive for 100% satisfaction, so a representative from our member service team will reach out to you within 48 hours to help resolve any concerns you have.
Best,
Ivy
Was getting charged every month 49$ without my permission. Email about charging my bank account by Fabletics either was never sent to me or was going in Promotion Folder (which nobody really checks). Had to call 2 times in order to get refund, with no success. Do not sign up for their membership.
Hello Nora,
We’re sorry to hear about your recent experience with Fabletics and we would love the opportunity to make it up to you. A representative from our member service team will contact you shortly.
Best,
Ivy
First of all, I've been trying to cancel my membership for 6 months, and just barely was successfully able to do so. Meanwhile, my bank account continued to be drained. The website is completely useless! Not to mention, the quality of the product is comparable to Walmart sportswear.
Hello Erica,
We strive to provide excellent member service, so it genuinely dismays us when things like this happen. We value the opportunity to resolve this issue and someone from our member service team will be contacting you within 48 hours to assist you.
Best,
Ivy
My boyfriend got me a $100 gift card for Christmas (2017) and I've been trying to spend it for more than 6 months... It is absolutely ABSURD that Fabletics has a policy that treats gift cards as "store credit" that cannot be applied to sale merchandise of any kind. There have been probably five instances in the last 6 months that I've been interested in promo deals only to get to the checkout page and find out I have to choose between paying full price and use my gift card value, or take advantage of the promo and pay with my credit card. My first order that I decided to just suck it up and pay full retail ended up being $67 instead of around $30-$35. I was shopping two days ago and added a $49.95 (regular VIP priced) item to my cart, plus saw an advertisement for 2 for $20 dresses and had to choose between using my $35 store credit or taking advantage of 2 for $20 dresses. My total, by the way, had I chosen to NOT use the promo and instead use my gift card, would have been $60. I ended up having to place two separate orders, one for the $49.95 outfit, and another for the 2 for $20 dresses PLUS pay a $4.95 shipping fee.
Absolutely unacceptable experience, and I'm dreading the nightmare of an experience I'm about to have when I call to cancel my membership.
Hello Ali,
We apologize for any inconvenience and will use your feedback to improve our products and services. We strive for 100% satisfaction, so a representative from our member service team will reach out to you within 48 hours to help resolve any concerns you have.
Best,
Ivy
I just cancelled an order of 4 leggings 12 hours after I purchase them online. Thank goodness I read the fine print. Beware consumers! When you purchase leggings under a VIP price you're automatically locked into a VIP membership. If you do not purchase anything the following month between the 1st and the 5th your credit card will be charged $49.95. All I can say is this is Shady! Many people don't read the fine print or check their credit cards monthly. This is an unfair and sneaky way of doing business. I highly recommend nobody purchase this product due to principal. Didn't we learn that Honesty was the best policy? I guess people's bottom line doesn't matter to fabletics or Kate Hudson the face and owner of this company. It's easy when you have millions. I'm not American I'm Canadian and this is not how we do business!
Hello Alexandra,
We truly apologize for your experience! We value your business and would like to address your concerns as quickly as possible. A representative from our member service team will be contacting you within 48 hours to further assist you.
Best,
Ivy
Their clothes are great but they make it very difficult to cancel, and they keep billing you. They really need to change. This is untenable. I thought I had canceled. They told me I had. Apparently, I had not. They need a serious message. This is not allowable in any state. The collective state AGs need to go after Fabletics.
Hello Kathryn,
We count on our members to bring situations like this to our attention, so thank you. We apologize for your recent experience and would like to assist you. A representative from our member service team will be in touch within 48 hours.
Best,
Ivy
Sorry, not going to pay $50 per month for exercise clothes. BUT yes, I will take advantage of your 2 for $24 leggings deal. The pants are awesome. I absolutely love them.
Just do this: get the 2 for $24, and then do the following:
1. Wait until your order ships, and then chat with customer service and say you want to cancel your membership. They'll offer you bonus things that are pointless and you don't want anyway, but just keep saying you want to cancel. EASY! And you still get the cheap pants.
2. If you place your order at the end of the month, go online between the 1-5th of the month and skip your next shipment. Then as soon as your pants ship, follow step 1.
The pants are hella flattering and comfortable. I love them! And I'm not suckered into buying $600 worth of exercise clothes per year.
Hello Jennica,
All feedback is important to us, so we appreciate the time you took to tell us about your experience. We strive to provide excellent member service, so a representative from our member service team will be contacting you within 48 hours to resolve your issue.
Best,
Ivy
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Chris,
We count on our members to bring situations like this to our attention, so thank you. We apologize for your recent experience and would like to assist you. A representative from our member service team will be in touch within 48 hours.
Best,
Ivy