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Fabletics

fabletics.com
active, casual, lounge men, womenAge 19-25, 26-45
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From the business

Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.


fabletics.com
+1 844-322-5384
USA
Fabletics is part of TechStyle, Inc
Founded in 2013
Clothing item from FableticsFashion apparel by FableticsMerchandise from Fabletics clothing lineFabletics fashion product

Business Highlights

General

Parent Company: TechStyle, Inc
Year Founded: 2013
Target Gender: men, women

Shipping

Shipping Cost: $5.95
Free Shipping: sometimes
Free Shipping Detail: for orders above $49.95

Returns

Return Policy: free
Return Instructions: items must be new, unused condition with original packaging
Restocking Fees: no

Sustainability

Sustainability Score: Not Good Enough
Recycling Program: no
Responsible Materials: recycled

Product

Style: active, casual, lounge
Body Fit: regular, plus size
Available Sizes: Men's (2XS, XS, S, M, L, XL, XXL, 1X, 2X, 3X, 4X), Women's (2XS, XS, S, M, L, XL, XXL, 1X, 2X, 3X, 4X)

Customer Service

Support Channels: phone, facebook, chat
Support Phone: +1 844-322-5384

Payment Options

Payment Methods: card payments, PayPal

Membership Programs

Rewards Program: Active Junky, Rakuten, Swagbucks

How would you rate Fabletics?
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Fabletics Reviews Summary

Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
871
value
880
shipping
857
returns
613
quality
840

We monitor reviews for authenticity

Ohio
1 review
2 helpful votes
Follow Katie B.
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I was charged $49.95 because they DONT MAKE IT CLEAR that you're signing up for a VIP membership. I called customer service to get my money back but all he said was to use the points I have now and I wouldnt get my money back. I'm very disappointed. This website is very misleading.

Date of experience: April 8, 2019
Ivy T. — Fabletics Rep
over a year old

Hello Katie,

All feedback is important to us, so we appreciate the time you took to tell us about your experience. We strive to provide excellent member service, so a representative from our Member Services Team will be contacting you within 48 hours to resolve your issue.

Best,
Ivy

New York
2 reviews
10 helpful votes
Follow Gab R.
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I gave fabletics a try since your first order is 2 for $24. I figured hey, why not? Well I ended up disappointed with my first order. I ordered the same style leggings, seamless solid legging and seamless high-waisted statement 7/8 and in the same exact size and one pair was significantly larger than the other. Another thing that went wrong was that they do not hold up. They fall down and that is annoying during a regular day let alone during your workout. I gave Fabletics a second try and that is when I decided to cancel my membership. The same thing happened, I ordered two pairs of leggings in the same exact size, one of them was much larger than the other. This website and brand ARE NOT worth the hype. Take your money elsewhere and spend a little extra and buy a quality product from Gymshark or P'tula. Their products live up to expectation and truly make you feel sexy yet so comfortable.

Date of experience: April 7, 2019
Ivy T. — Fabletics Rep
over a year old

Hello Gab,

Please accept our sincere apologies regarding your recent purchase with Fabletics. Our helpful Member Services Team would love to assist you with any problems you had. Someone will contact you via email within 48 hours.

Best,
Ivy

New York
1 review
0 helpful votes
Follow Gwyneth W.
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I've been a Fabletics customer for five years (since shortly after they started!) and still am incredibly happy with their products and service. Their leggings and athletic wear have a lovely variety of colors and styles, and I wear their brand for almost all of my workouts (and to work too, as they have a mix of other comfortable, casual-wear styles!) It's worth reading particular product reviews on sizing ("does this tend to be half a size too large or small?") but their website does a great job of making these details a clear part of the individual product pages.

I'm really surprised by the negative reviews for the brand. For starters, the claim that you are charged $49.99 per month "for nothing" with no recourse is just false. There is a default charge if you fail to skip the month in the first two days, but it's VERY easy to skip a month (you click two buttons) and this "fine print" that the negative reviewers are complaining about is in every email and on most pages of the site. On top of that, Fabletics sends out TONS of emails at the start of the month with reminders to choose or skip outfits.

Sometimes their legging patterns for the month aren't exactly my style (for example, this month's pink camo isn't doing it for me) but there's always something new next month. I've really loved their new trend in leggings with deep, deep side pockets (large enough to hold a smart phone while running!) and hope they keep that as an option! Wide variety, great colors, fun styles.

Date of experience: April 7, 2019
Ivy T. — Fabletics Rep
over a year old

Hello Gwyneth,

Fabletics promise to serve you with an excellent member service and high-quality FAB items! Every day we look forward to meeting our members' expectations. We appreciate the time you spent to share your experience! Thanks a lot!

XO,
Ivy

California
1 review
4 helpful votes
Follow robin s.
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A good brand and good product will attract customers no matter what.

When business like Fabletics cheats customers with their sneaky VIP membership monthly recurring charges, customers will remember and never return. Very disappointed. Took 5 phone calls multiple dispute processes to credit card and Fabletics to get the story straight. Now I am out $250 and forced to purchase their overpriced items.

Terrible experience

Date of experience: April 6, 2019
Ivy T. — Fabletics Rep
over a year old

Hello Robin,

We strive to provide excellent member service, so it genuinely dismays us when things like this happen. We value the opportunity to resolve this issue and someone from our Member Services Team will be contacting you within 48 hours to assist you.

Best,
Ivy

Virginia
1 review
3 helpful votes
Follow Annie K.
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SCAM
April 9, 2019

Tried to get the 2/$24 deal. Half the stuff is out of stock, and once you place an order, if you cancel your membership (which is $49.95/month for NOTHING!), they cancel your order. So you cannot get 2 leggings for $24... it's 2 leggings for $24 + $49.95 + tax!
Also, I got a gift card for Fabletics, and they wouldn't even let me use this gift card for my order. Canceled everything immediately, had to chat with a representative for 30 minutes just to make sure they cancel my membership and my order. All in all, wasted an hour ordering leggings, but getting NOTHING out of it.

Date of experience: April 5, 2019
Ivy T. — Fabletics Rep
over a year old

Hello Annie,

We appreciate you bringing this to our attention and we sincerely apologize for any inconvenience you had with your order. We value you as a member and want to make things right! A representative from our Member Services Team will email you within 48 hours

Best,
Ivy

Missouri
1 review
3 helpful votes
Follow Claire D.
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Hi I found this advertisement that was advertising extremely cheap leggings with amazing quality which I should've known was a scam from the start but I tried it out anyways and after becoming a VIP member which I don't remember signing up for I got two pairs of leggings for like $25 and when I got them in the mail they were see-through and not what it showed in the picture and probably the worst quality clothing item I had ever purchased so I returned the items and got my money back and canceled there's a VIP account immediately over the phone and on the website then two months later I check my banking account and I've been charged $100 for two months for this account that I canceled so I went to the website and before I logged in and it was running fine but then after I login it said the site was down so then I got their number and I called the company only to have to talk to someone for 20 minutes about how I canceled my account and they still took money from me and I haven't gotten my money back yet but they said they will because i clearly canceled my account tho they didn't acknowledge it but i was promised my money back and am waiting for it to show up. This company is a scam do not trust it

Date of experience: April 2, 2019
Ivy T. — Fabletics Rep
over a year old

Hello Claire,

We apologize for any inconvenience and will use your feedback to improve our products and services. We strive for 100% satisfaction, so a representative from our Member Services Team will reach out to you within 48 hours to help resolve any concerns you have.

Best,
Ivy

Florida
1 review
1 helpful vote
Follow Larry S.
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We went into the store purchased on pair of leggings and they suggested the VIP program:. No one said they would be charging our account $49.95 a month for absolutely nothing. We can make a purchase or just loose the money. After a great deal of time finding someone to contact, we call the number, got a third world country, an individual that barely spoke English. After another 30 minutes of debate and repeating over and over each piece of information she got the point. When I asked for a supervisor I was told that there were none at the location. When after she finally agreed to credit our account, she need to go and get it approved. Approved by whom, the nonexistent supervisor. She claimed we will get a credit and will be removed from any VIP program. She wanted us to know we would no longer get the VIP discount. I explained that if Fabeletics was the only store on the planet, we would make our own clothes before anyone we knew would shop at their stores or website.

Run from these people as they will soon go bankrupt based on their tactics.

Date of experience: April 2, 2019
Ivy T. — Fabletics Rep
over a year old

Hello Larry,

Thank you for sharing your feedback with us regarding the unpleasant experience you had in Fabletics. We value you as our member. You deserve only the best service, a representative from our Member Services Team will reach out to you within 48 hours to help resolve any concerns you have.

Best,
Ivy

Arizona
1 review
1 helpful vote
Follow Gail V.
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Horrible website
April 5, 2019

First they sent me email saying I have 35 dollars in my account. Yeah after you spend 35 dollars. Ok I'm good with that so I go and get 35 dollars worth of stuff. Well it won't give me that coupon now. Ok so I try to contact them but when you click on contact us it just refreshed the same page I was on. First of all there are to many places out here to choose from. This company needs to get it together cuz no one wants to have to go through all I just described. Like I am going to do now I will go spend my money elsewhere where it is easy and hassle free. Good luck fabletics cuz your gonna need it!

Date of experience: April 2, 2019
Ivy T. — Fabletics Rep
over a year old

Hello Gail,

We understand how you feel, we’re very sorry. We’re going to take care of this for you right now. You deserve only the best service, a representative from our Member Services Team will reach out to you within 48 hours to help resolve any concerns you have.

Best,
Ivy

Georgia
1 review
4 helpful votes
Follow Lizbeth D.
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They state that they are a subscription website when you sign up, I'm sorry but you must not read. They do give a discount when you first sign in and then they take every month like 60 out of your account but you can always skip the month and their is an option to refund your money if you forgot to skip, takes 3 days tho. People need to read, I'm sorry, but most of the people giving bad reviews don't read or do their research before buying from a new shop.

Date of experience: April 2, 2019
Ivy T. — Fabletics Rep
over a year old

Hello Lizbeth,

Thank you for the kind words that you've said about Fabletics! We are always inspired by giving you high-quality products at an affordable price because of your trust and love to us. Have a nice day!

Cheers,
Ivy

Canada
1 review
4 helpful votes
Follow Kathryn N.
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VIP SCAMMERS!
April 3, 2019

I signed up for the VIP membership to get 2 pairs of leggings. First off, It is NOT CLEAR that you will be charged monthly if you do not 'pass' or purchase monthly when becoming a VIP member. I called to cancel the VIP membership, and on the phone the representative confirmed that my VIP membership was cancelled and I would no longer be charged. I just checked my Mastercard statement and I have OVER $300CDN in charges! They charged me FOUR times in January alone! I just called again and let them have it. They claim they will be refunding me my money in it's entirety and cancelling my membership but again, at the very end of the conversation after asking for my money, stating I wanted to cancel and sharing my displeasure, I said 'I'm confirming that my account is cancelled?' and she says 'Ohhh? You want to cancel your VIP membership'? Are. You. Serious.?!?!?! This is absolutely dirty, dirty business practice. Stay FAR AWAY!

Date of experience: March 30, 2019
Ivy T. — Fabletics Rep
over a year old

Hello Kathryn,

First and foremost, we would like to apologize for any inconvenience we may have caused you as well as any miscommunication from our Member Services department that has led to your distrust in our business. Providing excellent customer service is our main goal and it is unfortunate you were not treated with the respect you deserve. Given the opportunity, we would like to learn more details about your case. Our team will be contacting you within 24-48 hours to further assist.

Best,
Ivy

Ohio
1 review
1 helpful vote
Follow D S.
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Scam
March 31, 2019

I have been charged $49.95 for months now without signing up for a membership. This is clearly a scam. If they trust the quality of their products, they wouldn't use this horrible strategy for stealing money.
I cannot forgive them for doing this.
I was honestly going to enroll to such membership if the price was stated. But putting the cost in fine print is what scammers do.

Date of experience: March 28, 2019
Ivy T. — Fabletics Rep
over a year old

Hello Dareen,

We truly apologize for your experience! Your feedback is important and we would like to make things right. A representative from our Member Services Team will email you shortly to assist you.

Best,
Ivy

Arizona
1 review
4 helpful votes
Follow Mijsha P.
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DO NOT SHOP HERE
March 29, 2019

I have been looking for leggings for no other reason than to just lounge around and a great deal for 2 leggings for only $24 came up on my Instagram. I was hooked because Victoria's Secret and Pink are super expensive. I quickly found two pairs of leggings that I fell in love with and had to buy them. I am a very careful reader, so I went through the whole process before I bought them. Keep in mind, I'm very broke and needed a good cheap option to get leggings (other than Walmart). So when they arrived, I tried them on and they were such good quality! I was hoping the deal would still appear on the website when I went back onto their website (which it wasn't, unless I wasn't signed in).

Not even a week later I was charged roughly $55 on my account (see where me being broke comes in). I wasn't happy. I had bills to pay for... I called customer service to ask for a refund and they wouldn't give it to me. Mind you, I didn't call just once... or twice... but three times for the same issue that I thought they fixed. Customer service on Fabletics is terrible. They wouldn't give me a refund and said that I could use my $55 to get a new pair (which I was dumb enough to do, I'm not going to let that money to go waste) and I stayed on the page and it said that I am a member again and would be charge at the end of the week for another one. I'm hoping Fabletics see this, because I am not excited that I am not the only one that is experiencing this! Get your crap together and stop scamming people into getting a membership! This is ridiculous! I am still thinking about this even though it's been almost 6 months since I've bought from you guys...

I also think I've been receiving Peoples magazines from you guys and it's quite annoying to receive them and not know where they are coming from...

Date of experience: March 26, 2019
Ivy T. — Fabletics Rep
over a year old

Hello Mijsha,

Thank you for sharing your feedback with us. Please accept our apologies for the service you received from us. We value you as a member and want to make things right! A representative from our Member Services Team will email you within 48 hours.

Best,
Ivy

California
1 review
3 helpful votes
Follow jean g.
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SCAMMMMM BEWARE!
March 28, 2019

I thought I had fixed my issue with this scam of a company until I logged into my account today. I was charged for MONTHS and realized it after way too long. I did not sign up for the monthly service, just a one time purchase. I finally got them to cancel the account and refund half of the money back. They assured me that the credit I had would remain to purchase items. I logged in today only to find they shut my account and locked it down. I cannot login and the credits are now gone. They took my money and I got nothing in return. HOW is this place still in business? You have such a wonderful product but con people and take their money. I hope this place gets investigated or a class action lawsuit. SHAME on you!

Date of experience: March 25, 2019
Ivy T. — Fabletics Rep
over a year old

Hello Jean,

We are so sorry that this happened. We’ll be sending you a private message now, so we can get this resolved as soon as possible. Thanks!

Best,
Ivy

Florida
1 review
2 helpful votes
Follow Fay O.
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First: the clothes are cute and of a decent quality. That said; the club is a farce. Even if you skip a month they charge your card. They make it impossible to skip a second month in a row. Then you try to cancel the membership and you have to speak to someone in a foreign country who tries to sell you an outfit because they tagged your credit card anyway. They try to not give you a card credit back. It is a battle to cancel the club.
This is a quite a scam. If you skip the month in the allotted time you should NOT be charged. This is a form of credit card theft but they feel it's legal.
If they charge your card then they need to ship something. It's a sort of legal scam.
Don't sign up. No matter how appealing the club seems on the outside.

Date of experience: March 25, 2019
Ivy T. — Fabletics Rep
over a year old

Hello Fay,

Thanks for taking the time to write a review. We always welcome feedback; it helps us know where to improve! In the meantime, we’d like to help resolve any problems/concerns you had. A representative from our Member Services Team will email you shortly to help you out.

Best,
Ivy

New York
1 review
1 helpful vote
Follow MAYRA B.
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I PURCHASED FROM THEM MAYBE 2 WEEKS AGO, THE CLOTHES LOOKS CUTE BY JUST LOOKING AT THEM THEN I WORE THE VIVIENNE SHIRTS AND IM EXTREAMLY DISAPPOINTED AT THE FACT THAT THE SHIRTS SEEMED TO LOOK TATTERED. I CALLED IN TO CANCEL MY ACCOUNT ONLY TO HAVE THEM TRY AND SALE ME ON STAYING WITH THEM... NOW WHY WOULD I DO THAT KNOWING HOW POOR QUALITY THE ITEMS ARE... I WOULD REQUEST A REFUND OF MY PURCHASE BUT I COULD BARLEY UNDERSTAND WHOM EVER I WAS SPEAKING WITH... DO NOT BUY FROM THEM YOU ARE BETTER OFF BUYING A BETTER BRAND OF WORK OUT CLOTHING

Date of experience: March 23, 2019
Ivy T. — Fabletics Rep
over a year old

Hello Mayra,

We appreciate you bringing this to our attention and we sincerely apologize for any inconvenience you had with your order. We value you as a member and want to make things right! A representative from our Member Services Team will email you within 48 hours.

Best,
Ivy

New York
2 reviews
5 helpful votes
Follow Roberta m.
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They don't tell that when you buy something you're gonna be signed up on their membership which is around 49$ a month. Good thing I found it right after I bought my leggings so I was able to call and cancel it. The problem is that even when I called and told them I wanted to cancel it, they were bagging me to stay, keep saying the same things over and over when it was clear I wanted to be canceled. I finally made it and I won't buy anything from them anymore.

Date of experience: March 23, 2019
Ivy T. — Fabletics Rep
over a year old

Hello Roberta,

We truly apologize for your experience! Your feedback is important and we would like to make things right. A representative from our Member Services Team will email you shortly to assist you.

Best,
Ivy

Indiana
1 review
3 helpful votes
Follow Catherine B.
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NOT WORTH THE TROUBLE
March 27, 2019

The leggings themselves are pretty nice but NOT worth the trouble. My boyfriend started a VIP account to buy me two leggings for Christmas. Pretty soon after we decided the VIP account wasn't for us and wanted to cancel it. Contact for the customer service is hard to find on their website and it took my boyfriend THREE painstaking phone calls to cancel his account. There are so many automated chats and robot phone voices and on the phone and my boyfriend had to end a call with one representative because his accent was so thick he truly just couldn't understand him. Three months later we find out THE ACCOUNT WAS NEVER CANCELLED. When my boyfriend called again, they refunded him for the most recent month's charge, but could only give him store credit on the previous two months (which I do understand but it never should have happened). The store credit was given to us in the form of 2 "credits" worth $40 each. So his VIP couldn't be cancelled until he used those credits. So I go on to buy two items totalling $70 and when he checks out the website only used one of his two credits and charged $30 to his card! He had to call AGAIN but at least the customer service rep was VERY helpful this time. Hopefully it actually goes through. But after all this we'll have to call AGAIN to cancel the account and hope it actually gets canceled this time.

Date of experience: March 23, 2019
Ivy T. — Fabletics Rep
over a year old

Hello Catherine,

We’re sorry to hear about your recent experience with Fabletics! We value your feedback and the chance to resolve any issues that our members may have. A representative from our Member Services Team will be contacting you within 48 hours to further assist you.

Best,
Ivy

California
1 review
6 helpful votes
Follow Alyssa A.
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Ridiculous!
March 24, 2019

I kept seeing offers popping up for leggings 2 for $24. I was currently looking for new workout clothes so I went ahead and tried it. The product arrived and I was pleased with the quality. However a week or so later I see a charge on my account for $49.95. So I called customer service to see what it was for and get a refund. At first the person was telling me it was a monthly subscription (which I do not remember signing up for) and the money turns into member credit and I could use it to purchase anything on the website and not be charged. Uhhhh hello! You already charged me in advance. So I tell her that I wish you guys would make it more clear when you're promoting a deal that this is how it worked. She proceeded to tell me mam I would like to remind you that next time you should go over the terms and services of such purchase. Which is completely ridiculous. Every subscription I have the monthly amount is always clear and not in fine print. I kept asking for my refund and she was continuously telling me that a refund wasn't possible. My money is sitting there as a credit, so she's telling me it couldn't be refunded. I asked her to speak to a supervisor and she all of a sudden was able to give me a refund. It's was a "one time courtesy". If you just stick to your promotion and get out of the dumb VIP membership I'm sure the company would be well off.

The same thing happened with fabkids.com. I had made a shoe purchase for my daughter 2 pairs at $10.95 each. I made the purchases within days of each other. So I again had to go through the whole process. This monthly recurring amount was $29.95. I ended up getting my refund but had to literally jump through hoops to get it.

Scam artist at its finest. Will never purchase from any company that they are associated with.

Date of experience: March 21, 2019
Ivy T. — Fabletics Rep
over a year old

Hello Alyssa,

We understand how you feel, we’re very sorry. We’re going to take care of this for you right now. You deserve only the best service, a representative from our Member Services Team will reach out to you within 48 hours to help resolve any concerns you have.

Best,
Ivy

Georgia
1 review
5 helpful votes
Follow Sue K.
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I bought some clothes for my high school daughter a while ago, and unbeknownst to be, they began charging a monthly fee to my account. I found out about this and contacted customer service to see how I could get my money back; they were the least understanding, most uncommunicative people and I had to resort to going to my bank to block any attempts by the brand to take money out of my account. Do NOT join VIP who doesn't want to get scammed and will NEVER be purchasing from them again.

Date of experience: March 18, 2019
Ivy T. — Fabletics Rep
over a year old

Hello Sue,

At Fabletics, we pride ourselves on giving 100% every day to ensure that our members' needs are being met. I know that we have let you down, and for that, we are very sorry. A representative from our Member Services Team will email you shortly to assist you.

Best,
Ivy

Washington
1 review
4 helpful votes
Follow R O.
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Purchased 1 item, returned it 30 days later unworn. The month after the purchase my Credit Card was charged 2X $49.95 per month. I racked up over $2,200 in charges before I realized it. Called to have them reverse the charges and was passed from 1 department to another. The other department did not answer my call and their voice mail was conveniently full. Credit card company was notified, however they could not reverse the charges. DO NOT TRUST THIS COMPANY!

Date of experience: March 18, 2019
Ivy T. — Fabletics Rep
over a year old

Hello,

We truly apologize for your experience! We value your business and would like to address your concerns as quickly as possible. A representative from our Member Services Team will be contacting you within 48 hours to further assist you.

Best,
Ivy