I went back and forth for months debating whether or not to start with Fabletics. After I heard good things from close friends I decided to give it a try. I was really excited placing my first order (2 pairs of leggings and a top). I went to the store at Mall of America to return one pair of the leggings because they weren't for me. When I was at the store, I worked with an extremely helpful associate that took ample time to introduce me to the brand and helped me with my first order. I even ended up buying a sports bra that I wasn't planning to purchase before going to the store. The morning after I made my second purchase I received an email for 20% off your in store purchase. I went back to the store to have the sports bra adjusted and the associate could not have been more opposite of the day before. When I told her I had just purchased the bra the day before and now received this email she looked up the order and in a degrading tone said "you had other discounts on this, what discounts did you have?" I, very confused, said I had purchased it at the VIP membership rate but no other discounts were applied. She then accused me again saying that I had used discounts. I explained the whole story of purchasing, returning, purchasing and now again returning. She was very annoyed the whole time and then softly said "oh, I see what she did." She then resolved the issue and rudely said "we usually don't do this for people." I'm not sure why she wouldn't have explained this policy prior to starting the transaction. I left feeling so degraded and unappreciated for my business. To make it worse, this is the SECOND time I have tried to reach out. My first attempt was to resolve this privately with an email to Fabletics, the email I received in response said they no longer support by email. Hoping to receive a response through this method of communication.

I initially tried to create an account while I was working and on my lunch. I played around with items in my cart, but then I had to switch back to work unexpectedly for a bit so I ordered the one thing I was sure about and figured I would come back later to the same deals since I was still a brand new account. I was completely wrong. It is quite literally that clock countdown only. I tired to create another account and they would cancel my order. Initially I tried the online chat tool and no one assisted me for 15 minutes so I closed it. I called and explained and the customer service person had the audacity to admonish me! It's fine, I'll take my $300+ order and future purchases elsewhere

Overall my experience wasn't terrible. I did have some issues navigating the website and was not happy with the quality of leggings I received. The websites search engine does not bring up items with the same keyword searched for and the items on the site are listed over and over again. Rather than being listed once by style then with other color options shown below. Trying to locate exactly what you are looking for with an inaccurate search engine and repeated items was quite frustrating. The leggings themselves were very sheer which is sad coming from a company who stands by squat proof material. The other pair I ordered were not labeled correctly because I was unable to get them past my thighs. Both leggings I ordered were a size small, but I think one was actually an XS. I returned the items and am willing to give this company another try before choosing to cancel my membership.

My complaint is about the way the subscription is run. I'm using my credits and canceling since I have no other option. I suppose the subscription is for people with disposable income. And if you're not a VIP member, the price is much increased, and again, for those who have deep pockets. As it is so, that is not me, and so I'm out as soon as I can (yet again forcing me to stick around so I can use my credits since they will NOT refund it if you forget to skip the month). I do not think it is officially a scam, but I think they prey on forgetful people (don't blink!). I have had no problems going through the motions of skipping the month, but I DO feel like I have gotten lucky because after you press the skip the month option, it takes you to another page and you have to confirm skipping the month, and this time it is a very small link. They do not make it extremely easy or apparent to do what you want. THAT I would think is the scummy scammy part. But the fact is, life is life and sometimes you forget to skip the month within the first 5 days of the month, but Fabletics doesn't treat you like a human. No forgiveness here. Now you've been charged $49.95 (1 credit, which you can only use one per outfit even if you've got two or more credits). So you think, well shoot, I messed up, I'd better get a refund. Fabletics says, "Sorry, you're S. O. L. MO FO!"
You should not be forced into buying something. I would like to buy things when I'm good and ready to. Because I have lost $100 to this company, I'm awarding them one whole star. You're welcome.

Overall the clothes were just ok and too pricey for the service. The first purchase is a lot cheaper due to a sign up discount and that's what I wanted but let me warn you now...

You get a choice to keep the service or you have to call them to cancel it. I chose to keep it at first because there is a skip button that you can press to jump the month and not be charged; however, they tend to change the website and sometimes it wont skip the month because instead of just one button, it takes you to another page where you have to click like 2 other things to 'skip'. I just wanted to skip the month and didn't realize that it hadn't skipped me so of course I got charged for it. Very sneaky, be aware. I ended up getting rid of my account for this.

I, like many others, became a "VIP" in order to get the 2 leggings for $24. I liked that the ones I chose had a built in pocket in the leg. When I did receive my order the long leggings looked like they would fit a pre-teen (I ordered med) But I know leggings stretch. I tried to put them on but felt like a sausage getting stuffed in a casing! I could have worn them if I wanted to feel bound. But, no, returns are easy. A return label is in the bag. No postage necessary. The other item I ordered was shorts which is nice as it has the tight material with loose flowing material over it so I kept those.

It took several contacts with customer service to find out the status of my return. No communication on it unless I investigated it myself. They got it back on the 31st but no refund yet on the 9th. So I contacted them again by chat (no longer have email support) and said they were received, as if it were today so refund coming sometime next week... (they say 5-7 business days) I would have actually liked to have exchanged the leggings for a larger size but that was not shown as an option. When I asked about it they said there would be a shipping charge so I declined. Hopefully I will get my refund.

The items are a nice quality but run small and price tags are high. I doubt I will let them charge the $49.95 each month for me to pick outfits. I wanted one nice outfit to wear to the gym to feel inspired but I think I will stick with leggings from Amazon and a t-shirt!

This is a SCAM - beware! The product itself is very low quality. Very uncomfortable and clearly poor quality overall. Also, be very careful. Once you order anything, you're signed up and they keep your card information and charge you $49.95 each month. Once I realized what was going on, I called to cancel and get reimbursed for "credits" I was not going to use. They refused to reimburse me as once you are charged, it is turned into a "credit" and then cannot apparently be processed as a refund. Even if you don't plan on using it. This is a total scam - be careful!