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Fabletics

fabletics.com
active, casual, lounge men, womenAge 19-25, 26-45
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From the business

Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.


fabletics.com
+1 844-322-5384
USA
Fabletics is part of TechStyle, Inc
Founded in 2013
Clothing item from FableticsFashion apparel by FableticsMerchandise from Fabletics clothing lineFabletics fashion product

Business Highlights

General

Parent Company: TechStyle, Inc
Year Founded: 2013
Target Gender: men, women

Shipping

Shipping Cost: $5.95
Free Shipping: sometimes
Free Shipping Detail: for orders above $49.95

Returns

Return Policy: free
Return Instructions: items must be new, unused condition with original packaging
Restocking Fees: no

Sustainability

Sustainability Score: Not Good Enough
Recycling Program: no
Responsible Materials: recycled

Product

Style: active, casual, lounge
Body Fit: regular, plus size
Available Sizes: Men's (2XS, XS, S, M, L, XL, XXL, 1X, 2X, 3X, 4X), Women's (2XS, XS, S, M, L, XL, XXL, 1X, 2X, 3X, 4X)

Customer Service

Support Channels: phone, facebook, chat
Support Phone: +1 844-322-5384

Payment Options

Payment Methods: card payments, PayPal

Membership Programs

Rewards Program: Active Junky, Rakuten, Swagbucks

How would you rate Fabletics?
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Fabletics Reviews Summary

Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
871
value
880
shipping
857
returns
613
quality
840

We monitor reviews for authenticity

Colorado
1 review
0 helpful votes
Follow Cathy V.
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Easyee Peezee
September 15, 2019

The Fabletics site always makes my purchasing experience a pleasure. It is easy to navigate, and if I am having trouble making up my mind, they save the items in my cart and remind me that they are there.

Date of experience: September 12, 2019
Ivy T. — Fabletics Rep
over a year old

Hello Cathy,

Thank you so much for your awesome feedback! We are very glad that we were able to satisfy your fabulous needs! We appreciate the time you took to share your experience with the other members. Hope you have a fabulous day!

XO,
Ivy

New Mexico
1 review
0 helpful votes
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Sometimes it hot and sometimes it not.
September 15, 2019

I hate when I forget to cancel my month and its overdraws my bank account. But I like the items that I have purchased from them.

Date of experience: September 12, 2019
Ivy T. — Fabletics Rep
over a year old

Hello Diahanna,

Thank you for writing a review! We're glad you enjoy our unique styles. At Fabletics, we always try to provide the best possible service for our members. If there is anything we can do to improve, let us know! We’re available 24/7 by phone 844-322-5384 and Live Chat from 6am - 6pm (PST) 7 days a week.

Best,
Ivy

New York
1 review
1 helpful vote
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Inconsistent
September 15, 2019

What happened to Fabletics quality? Items in large are a medium and fit too tight, and you only offer sports bras for most of your outfits and there is no variety of merchandise. I miss the the brand featuring dresses, skirts and casual wear. How about a shirt/blouse to be included for the price of an outfit? I don't need a new sports bra to match every pair of leggings and I don't want to show my belly and skin. I skip most months and contemplate moving on to other brands just as hip and less expensive.

Date of experience: September 12, 2019
Ivy T. — Fabletics Rep
over a year old

Hello Doris,

We’re sorry your item was not what you expected. This is not how we do business in Fabletics. We have a very dedicated Member Services Team here to help you in any way we can. Someone will contact you via email within 48 hours.

Best,
Ivy

Illinois
1 review
0 helpful votes
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Cool
September 15, 2019

Always cool I love it Nice color nice texture good to wash it. It's my favorite leggings. I can wait by again and again and again

Date of experience: September 12, 2019
Ivy T. — Fabletics Rep
over a year old

Hello Ewa,

Awesome! We are grateful for the pleasure of serving you and meeting your shopping needs. Enjoy shopping and hope to hear more from you in the future!

XO,
Ivy

California
2 reviews
0 helpful votes
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I got an email to buy a toddler outfit for $5 and I could cancel anytime! Well I called to cancel, yet 2 months later my card got charged... oh and not on the day it was suppose to come out. It's like they just went thru accounts to see what cards will go thru and of course mine did and that messed up my other payment that didn't get paid. Contact them and I get a response that they can cancel my membership but I will have to pay a $14.99 cancellation fee! First off no and no! How is it fair for a company to charge this much, yet keep $20 of it? I understand companies need profit but wow here just take my hard working money. This should be illegal! IDK how this business is still in business! I already filed a complaint and I will not recommend Fabkids.com to anyone!

Date of experience: September 11, 2019
Ivy T. — Fabletics Rep
over a year old

Hello Tawny,

We’re sorry to hear about your recent experience with Fabletics and we would love the opportunity to make it up to you. A representative from our Member Services Team will contact you shortly.

Best,
Ivy

Pennsylvania
1 review
1 helpful vote
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Credits Aren't Credible
September 10, 2019

I have two credits on my account and rather than just let me use my money ($99.98), that they have already taken from, me however I would like. For instance. There's a pair of shoes and a pair of leggings that are on sale that I wanted to purchase. If I want to use my "credits" I have to pay full price. Though if I was just spending new money it would be the sale price. That is shady, shady and seems illegal. The money they have already taken from me should simply be a store credit that's it. They're basically saying "Sorry, we already took your money so you have to pay full price however, if you want to not use they money we've taken from you, and pay more with your credit card you can have the sale price?!?!?!" Total scam.

Date of experience: September 10, 2019
Ivy T. — Fabletics Rep
over a year old

Hello Erin,

We're truly sorry for the negative experience. Be assured that it's not the kind of service that we would like to offer to our valued members. We strive for 100% satisfaction, so a representative from our Member Services Team will reach out to you within 48 hours to help resolve any concerns you have.

Best,
Ivy

Texas
1 review
3 helpful votes
Follow Victoria Z.
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Where do I start? I have been a member since March 2019. I have successfully been able to "skip" each month when needed EVEN though they don't give you much warning or reminder to skip, just one email that doesn't mention the words "skip the month" but once hidden in the email's content.

Unfortunately, life got busy with college starting back up and I forgot to skip this month (August 2019). My bank account was charged with overdraft fees because of the $50 charge to it (Come on, I'm a college student just trying to keep up with life like everyone else lol). IMMEDIATELY, I contacted support through email to which I received an automated response reading something along the lines of "we don't use emails anymore, chat or call us". I quickly hopped on chat with a customer service rep and asked for a refund of the money, to which she replied "I do not have the ability to do so" I'm like? HELLO Well then let me talk to someone that DOES have the ability to do so? Apparently they aren't "allowed" to refund credits and it's "not possible" for a refund. What the hell? I have never been SO pissed at a company before. That is absolutely ridiculous and I will never recommend anyone this brand. SURELY there is a way for me to get a refund? After going through multiple customer service reps, I decided to cancel that BS and leave it at that. I am disgusted with the way this company handles their customers and am embarrassed for the company for thinking that scamming people out of their money every month was ok and telling them that refunds don't exist here.

Here's a recommendation to Fabletics: If someone accidentally misses the "Skip" button, there should be a courtesy refund ONCE at least!? OR offer them a refund but require their account membership be canceled. I still want my $50, Fabletics. Clean up your company.

About the two pairs of leggings I received over the time of my membership: quality was A+, sadly the company itself is not.

Date of experience: September 9, 2019
Ivy T. — Fabletics Rep
over a year old

Hello Victoria,

We always appreciate feedback from our members so we can serve you better. We make it a high priority to provide high-quality products and attentive member service to valued members like you. We value you as a member and want to make things right! A representative from our Member Services Team will contact you shortly to assist you.

Best,
Ivy

Illinois
1 review
4 helpful votes
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Got repeated emails offering $2 for $24 upon joining. Clicked the direct link to get that offer and never could get it to apply in my basket after joining. I figured there was a glitch and I could contact customer service and have them refund my card less the $24, tax and $12 for another legging. Contacted chat and was given no help whatsoever and contradictory info. I wasn't sure if I may be taking to a bot rather than a human. See screen captures. Told I had to spend $90.90 to get the 2 for $24 offer but due to my selecting leggings on sale, the offer no longer applied. In the same chat I was told again had to spend $99.90 but this time was told the offer didn't apply to the first order. She would not tell me where to find the fine print about the offer no matter how many times I asked. Contacted customer service by phone and Robert explained there is no way to know what offer will apply or to read any details about the offers. He also told me that even though I didn't get the 2 for $24 deal, I got a great value by spending over $70 on leggings rather than full price. Lol. I asked to cancel my membership and he tried to get me to rescind by boasting about the offers that Fabletics has. Um... what good are the offers if they don't really exist and you can't locate the fine print. He refused to honor the 2 for $24 offer or acknowledge that I was Duped. I can't be the only person this has ever happened to. Really disappointed that Kate Hudson our her name on this. Speaks to one's character to be Ok with this type of business practice.

Date of experience: September 9, 2019
Ivy T. — Fabletics Rep
over a year old

Hello Dena,

First and foremost, we would like to apologize for any inconvenience we may have caused you as well as any miscommunication from our Member Services department that has led to your distrust in our business. Providing excellent customer service is our main goal and it is unfortunate you were not treated with the respect you deserve. Given the opportunity, we would like to learn more details about your case. Our team will be contacting you within 24-48 hours to further assist.

Best,
Ivy

California
1 review
1 helpful vote
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Good product bad service.
September 9, 2019

I love the quality of Fabletics. But ordering is rarely fun. The cart messes up. Items on sale show up full price and yes credits are only for $49 outfits. I have had $200 in credits and could not use it for whatever I want, very bad idea. Shipping is the worst. Always takes longer than promised which is aggravating especially in today quick shipping environment. Finally upon calling or messaging for assistance I have gotten a lackadaisical attitude at best. Love the product and have been a member for two years now but am growing tired of the hassles of ordering. It's supposed to be fun :(

Date of experience: September 8, 2019
Ivy T. — Fabletics Rep
over a year old

Hello Jill,

We truly apologize for your experience! Your feedback is important, and we would like to make things right. A representative from our Member Services Team will be sending a private message to you shortly to assist you.

Best,
Ivy

Germany
1 review
2 helpful votes
Follow Adrianna H.
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I have no clue how anyone is willing paying this much for itchy, cheap feeling leggings. I only got a pair because they were having a 70% off sale and I regret even spending $24. I tried the leggings on once and immediately took them off and put them in my bag of clothes to be donated to charity. And of course the do t have a section on their website where you can leave a review and inform people. They must know they are garbage

Date of experience: September 6, 2019
Ivy T. — Fabletics Rep
over a year old

Hello Adrianna,

We always appreciate feedback from our members so we can serve you better. We make it a high priority to provide high-quality products and attentive member service to valued members like you. We value you as a member and want to make things right! A representative from our Member Services Team will contact you shortly to assist you.

Best,
Ivy

New Jersey
1 review
1 helpful vote
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Scam
September 5, 2019

I stupidly gave them 3 months of $49.95 without knowing I had signed up to do so. Every time I try to use my credit, they make it impossible to do so. I will now have to take time to call them and try to get some of my money back in overpriced workout clothes. What a scam.

Date of experience: September 4, 2019
Ivy T. — Fabletics Rep
over a year old

Hello Connie,

We’re sorry to hear about your recent experience with Fabletics and we would love the opportunity to make it up to you. A representative from our Member Services Team will contact you shortly.

Best,
Ivy

New Mexico
1 review
3 helpful votes
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I bought some leggings from them FIVE MONTHS AGO and they have lost their shape/elasticity. I don't put my leggings in the dryer and wash them on cold but these leggings are 10/10 trashed. I wanted to give their new leggings a try but every time I try to go to buy a pair, my cart is either empty or invalid. Something is wrong with the website and I will probably stick to Amazon where my leggings last longer than five months and I'm not getting a headache from trying to throw my money at them. Yogalicious, guys!

Date of experience: September 3, 2019
Ivy T. — Fabletics Rep
over a year old

Hello Claire,

Thank you for your honest feedback, this is certainly not the kind of service we aim to provide. This feedback with us, it will help us improve our service. We have a very dedicated Member Services Team here to help you in any way we can. Someone will contact you via private message within 48 hours

Best,
Ivy

Nebraska
1 review
2 helpful votes
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Clothes are great, the returns was good. But they take your money after you cancel! Tell you to use your credits and when you do they sign you back up again without your approval! If you dont look carefully you VIP again and bam they have yoru money for months til. You see it, then you have to use the credit, cancel and they add you back on! Really disappointed in Kate Hudson.

Date of experience: September 1, 2019
Ivy T. — Fabletics Rep
over a year old

Hello Holly,

We have a reputation for keeping our members happy and we want to make sure it is kept upheld. We’ll be sending you a private message now, so we can get this resolved as soon as possible. Thanks!

Best,
Ivy

Virginia
2 reviews
3 helpful votes
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Terrible
September 1, 2019

I attempted to use their 2 for $24 deal but couldn't even check out because the site told me my cart was either empty or invalid. Now the site has my card number and I think they signed me up for VIP even though I wasn't able to order anything. I don't trust this site and will call to cancel/delete my account as soon as possible. Not worth the hassle and the potential overcharging that I've seen other people complain about. I should have never even made an account with this site, but was drawn in by the good initial deal. Never again!

Date of experience: August 31, 2019
Ivy T. — Fabletics Rep
over a year old

Hello Elena,

We are so sorry that this happened. We’ll be sending you a private message now, so we can get this resolved as soon as possible. Thanks!

Best,
Ivy

Washington
1 review
3 helpful votes
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If you advertise items on sale, clearance prices - then charge me full price when I go to use my monthly subscription payment at check out... charging me triple the price advertised... I will not go back. Besides that - the quality can be found at Amazon for half the price you pay here... and it doesn't take 2+ weeks to receive it. I've tried this subscription 2x - both times I canceled after only a few months. OVER Priced and switch and bait.

Date of experience: August 28, 2019
Ivy T. — Fabletics Rep
over a year old

Hello Jennifer,

Thanks for taking the time to write a review. We always welcome feedback; it helps us know where to improve! In the meantime, we’d like to help resolve any problems/concerns you had. A representative from our Member Services Team will email you shortly to help you out.

Best,
Ivy

Ohio
1 review
3 helpful votes
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STAY AWAY
August 27, 2019

This is a scam. They take your money and then make it almost impossible to return items, use your store credit, or cancel your membership. Plus the clothes and selection is horrible. STAY AWAY.

Date of experience: August 27, 2019
Ivy T. — Fabletics Rep
over a year old

Hello Bridget,

We strive to provide excellent member service, so it genuinely dismays us when things like this happen. We value the opportunity to resolve this issue and someone from our Member Services Team will be contacting you within 48 hours to assist you.

Best,
Ivy

Thailand
1 review
3 helpful votes
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They are scammers
August 27, 2019

They take your money every month for the membership that you were not aware you ere signing for. Trying to cancel the bloody membership is by calling only and they did not answer your calls. Mine was worse because I made international calls from oversea. Please help spread this to stop this big scammers

Date of experience: August 27, 2019
Ivy T. — Fabletics Rep
over a year old

Hello Kim,

We’re sorry to hear about your recent experience with Fabletics and we would love the opportunity to make it up to you. A representative from our Member Services Team will contact you shortly.

Best,
Ivy

Canada
1 review
2 helpful votes
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The product didn't hold up- the ink in the crotch area bled after wearing them once. Since they weren't purchased at fabletics, they won't stand by their product! I'm guessing they send the "defective items" to Marshall's and Winners so that they don't have to stand accountable!

Date of experience: August 25, 2019
Ivy T. — Fabletics Rep
over a year old

Hello Renata,

We apologize for any inconvenience and will use your feedback to improve our products and services. We strive for 100% satisfaction, so a representative from our Member Services Team will reach out to you within 48 hours to help resolve any concerns you have.

Best,
Ivy

Arizona
1 review
5 helpful votes
Follow Nona M.
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I have been a loyal Fabletics VIP member for many years. Recently I purchased 3 items that went on sale 5 days after my initial purchase date. The total price difference of the new sale would have saved me about $120 (on a $200 purchase). Because I purchased items as final sale, I was not able to return and repurchase. According to customer service, the only price adjustments they allow is in the 1 to 2 days immediately after purchase before the order is shipped. I cancelled my membership on the spot, despite the fact that I still have points in my account. I do not wish to continue to contribute to a business that cannot honor one of the basic tenents of the retail industry. There were no attempts from their customer service supervisor to rehabilitate or salvage my business.

Date of experience: August 23, 2019
Ivy T. — Fabletics Rep
over a year old

Hello Nona,

We appreciate you bringing this to our attention and we sincerely apologize for any inconvenience you had with your order. We value you as a member and want to make things right! A representative from our Member Services Team will email you within 48 hours.

Best,
Ivy

Georgia
1 review
6 helpful votes
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MISLEADING!
August 21, 2019

I ordered the 2 for $24 leggings from Fabletics, not know it was a subscription... yeah well I went and looked at my bank account and they had charged me $49. WHO WOULD BUY SOMETHING EVERY MONTH FROM A WEBSITE? I would be hella broke. I just couldnt believe how misleading the website was for this "VIP Membership" I probably will not order again. Love my leggings but not the sneakiness of the company. However I am getting a refund.

Date of experience: August 20, 2019
Ivy T. — Fabletics Rep
over a year old

Hello Ash,

We truly apologize for your experience! Your feedback is important, and we would like to make things right. A representative from our Member Services Team will email you shortly to assist you.

Best,
Ivy