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From the business
Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.
Business Highlights
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Sustainability
Product
Customer Service
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Membership Programs
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Fabletics Reviews Summary
Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.
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You get signed onto this membership" and when the email comes it doent really have a place to deny for the month you go to the website to try and deny and ofcourse it doesnt work properly so after days of trying you get charged and nothing on the website is the 45 you just got charged so you canr even buy a little shirt. You call and supposedly are getting a refund and canceling except the refund never comes. They say oh call your bank we processed it. And we cant do anything. These people are thiefs thats what they are.
I love my new Fabletics work out wear. Comfy and hip, I know I can look good and feel good at the gym!
Hello Juliana,
It is our desire to keep you satisfied with our services, unique styles and good quality at the affordable price. You are our inspiration for doing our very best. Thank you and remember, we value you!
Best,
Ivy
Fabletics has a good variety of clothing and colors. They frequently send sale emails, where there's some really good deals on numerous items. The clothing is also a good quality. They're sizing is also pretty true to size.
Website is not intuitively developed- it's difficult to find items and it's difficult to navigate in general. The prices are also confusing. Customer service is very helpful and friendly over the phone, but the web experience is sticky.
Hello Caroline,
We would like to sincerely thank you for notifying us about your experience with__. In the meantime, we’d like to help resolve any problems/concerns you had. A representative from our Member Services Team will be sending a private message to you shortly to help you out.
Best,
Ivy
DO NOT BUY FROM HERE. RUN AWAY AND DONT LOOK BACK. I purchase one time order from here. One time deal. To purchase here you have to be a member which I did NOT consent to. I order on line. I went into my bank statement, they were taking money out without my knowledge. Because to buy something from you HAVE to be a membership. I dont want to be a membership. I just wanted to buy something and move on. They refuse to give back your money and now I have credit. To something I don't want. Dont buy from here.
Hello Kai,
We would like to offer our deepest apologies for the trouble you experienced with Fabletics. This situation is not ordinary and is not typical of us. We are very serious when it comes to our member's satisfaction. We have a very dedicated Member Services Team here to help you in any way we can. Someone will contact you via private message within 48 hours.
Best,
Ivy
YOU BUY ANYTHING FROM THEM AND YOUR CARD GETS CHARGED EVERY MONTH. TOOK ME TWO MONTHS BEFORE THEY QUIT CHARGING MY BILL - YOU CALL THEM AND THEY PUT YOU ON HOLD, MAKE PROMISES AND DON'T KEEP THEM - DON'T WASTE YOUR TIME DEALING WITH THEM - SCAM ALL THE WAY!
Hello Joanne,
Please accept our sincere apologies for the inconvenience you may have experienced. At Fabletics, we take pride in ensuring our member’s satisfaction. A representative from our Member Services Team will send a private message to you shortly to assist you.
Best,
Ivy
I rarely write online reviews, but this company is such a scam that I wanted to warn others to stay away! They rope you in with their "2 leggings for $24" if you join their VIP membership. What is not obvious upfront is that they will also charge you $49.95 per month after you subscribe for each month you don't purchase anything. Who the heck would willingly sign up for that?! My husband just noticed that for several months we had been charged $49.95 from Fabletics.com when I'd only ever placed 1 order. Today, I spent over an hour on the phone with customer service trying to get some of our money refunded. I was issued a partial refund, but it sounds like others haven't been so lucky. So... not only is the Fabletics company a total scam, but their customer service is inconsistent. Seriously, stay away!
Hello Alisha,
Your feedback regarding the service you received at Fabletics is very important to us. We want members to enjoy shopping here. You deserve only the best service, a representative from our Member Services Team will reach out to you within 48 hours to help resolve any concerns you have.
Best,
Ivy
I ordered several tops, and the fit was not consistent even though they are all the same size. Some are snug while others are gaping. I read the reviews to try to be able to make educated guesses in how they'd fit, and overall I am happy enough. But I'm just not 5 star wowed.
Hello Rebekah,
Thank you for sharing your experience with us. Your feedback will help us know what we can do better. We value your opinion and see it as an opportunity to learn and improve. We hope you'll have more fabulous experiences with us in the future!
Best,
Ivy
I ha e been impressed with the quality every time. Beautiful and functional. Thank for your products.
Hello Cheryl,
It’s great to read your feedback about Fabletics and we appreciate you taking the time to share your positive experience. We aim to provide the best service for every member!
XO,
Ivy
I'm a size large and have found that some of the clothes are not designed with larger sizes in mind. Patterns on pants become stretch and distorted. The joggers are too tight in the legs. Additionally, some of the pants immediately show sweat.
Hello Erin,
Thank you for your honest feedback, we deeply appreciate your review to constantly improve our services. We’re sorry to hear about your recent experience with Fabletics. Let us make it up to you. A representative from our Member Services Team will contact you shortly to assist you.
Best,
Ivy
Love the products and the customer service is great too!
I have had leggings, capris, socks, underwear and bras too! Never disappointed.
Hello Belinda,
What an awesome review! Thank you so much for the positive overall feedback! We hope you will always have a fabulous experience with us in the future!
XO,
Ivy
I tried to return an item and it was very inconvenient so I wanted to cancel. If I cancelled, I would lose the small credit I had. It was difficult to skip a month or cancel all together.
The "member pricing" credit did not apply to sale or clearance items. I felt the entire thing was not transparent.
Hello Carol,
We apologize for any inconvenience and will use your feedback to improve our products and services. We strive for 100% satisfaction, so a representative from our Member Services Team will reach out to you within 48 hours to help resolve any concerns you have.
Best,
Ivy
I received my order is such a timely fashion! The quality and fit of the clothing is awesome! I look forward to the next time I place an order - it is always great to see what new selections they have available.
Hello Ellen,
Thank you for trusting us! Together with our professional team, we promise to do our very best to cater every FABshionista needs of our members like you! Have a fabulous day!
XO,
Ivy
Normal shopping experience. Nothing special. Nothing terribly difficult. The date at the top of this says July 10,2019 and frankly I have no idea how my shopping experience was that day.
The only leggings I wear now. I refuse to buy anything other than fabletics! Not only are they durable but they're so cute as well
Hello Emily,
It is our desire to keep you satisfied with our services, unique styles and good quality at the affordable price. You are our inspiration for doing our very best. Thank you and remember, we value you!
XO,
Ivy
I love the pockets and the high waist on the Mila leggings. Perfect to hold my phone during a workout or just running to the store.
I love the styles available. Just wish there were more bra options for bigger chest woman ie sizes above a d cup. I wear a 36h and most of the time I have to get an xl to fit but then the straps are too big and it still only barley fits
Hello Beth,
Thank you for providing feedback about your experience with Fabletics! We always welcome the opportunity to improve our products and services.
Best,
Ivy
The outfits are beautiful but most of them I can not wear to the gym. Many of the leggings are see through during squats and deadlifts. Most of the bras are not made for high intensity training either. I love them for running to the store in or doing yoga or Pilates but I can't recommend them for most weight training or high intensity work outs.
Hello Bree,
Thank you for your honest feedback, we deeply appreciate each one as they really help us improve. We're always welcome for feedback like this so we can improve more our services in Fabletics. Thanks for doing business with us!
Best,
Ivy
I just love love love the leggings from fabletics. They hold, compress and most important to me, since all eyes are on me all the time (fitness Instructor) no see through! I do not buy any other brand. None compare to fabletics!
After many calls to the shipping company and fabletics my order ever arrived. Very disappointed I never got to try the product but I can't pay money for an item I never receive.
Hello Alexandria.
We apologize for any inconvenience and will use your feedback to improve our products and services. We strive for 100% satisfaction, so a representative from our Member Services Team will reach out to you within 48 hours to help resolve any concerns you have.
Best,
Ivy
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Diana,
Thank you for sharing your feedback with us regarding the unpleasant experience you had in Fabletics. We value you as our member. You deserve only the best service, a representative from our Member Services Team will reach out to you within 48 hours to help resolve any concerns you have.
Best,
Ivy