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Fabletics

fabletics.com
active, casual, lounge men, womenAge 19-25, 26-45
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From the business

Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.


fabletics.com
+1 844-322-5384
USA
Fabletics is part of TechStyle, Inc
Founded in 2013
Clothing item from FableticsFashion apparel by FableticsMerchandise from Fabletics clothing lineFabletics fashion product

Business Highlights

General

Parent Company: TechStyle, Inc
Year Founded: 2013
Target Gender: men, women

Shipping

Shipping Cost: $5.95
Free Shipping: sometimes
Free Shipping Detail: for orders above $49.95

Returns

Return Policy: free
Return Instructions: items must be new, unused condition with original packaging
Restocking Fees: no

Sustainability

Sustainability Score: Not Good Enough
Recycling Program: no
Responsible Materials: recycled

Product

Style: active, casual, lounge
Body Fit: regular, plus size
Available Sizes: Men's (2XS, XS, S, M, L, XL, XXL, 1X, 2X, 3X, 4X), Women's (2XS, XS, S, M, L, XL, XXL, 1X, 2X, 3X, 4X)

Customer Service

Support Channels: phone, facebook, chat
Support Phone: +1 844-322-5384

Payment Options

Payment Methods: card payments, PayPal

Membership Programs

Rewards Program: Active Junky, Rakuten, Swagbucks

How would you rate Fabletics?
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Fabletics Reviews Summary

Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
871
value
880
shipping
857
returns
613
quality
840

We monitor reviews for authenticity

North Carolina
1 review
0 helpful votes
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Fabulous clothes
October 4, 2019

I've purchased lots of clothes from Fabletics! I love the leggings and the bras. Great price and great products!

Date of experience: October 1, 2019
Ivy T. — Fabletics Rep
over a year old

Hello Robynne,

Thanks a lot for the positive feedback! Our member's satisfaction is our utmost priority and we appreciate your trust in Fabletics. Happy shopping!

XO,
Ivy

California
2 reviews
1 helpful vote
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Disappointed
October 4, 2019

I am not very tall and prefer the capri legging.
The first couple of purchases I was really pleased with but after purchasing the basic colors, I have not been able to find additional colors in the basic capri legging available in my size.
I love so many of the colors that I see in the other styles and would love to purchase those in the simple capri style.

Date of experience: October 1, 2019
Ivy T. — Fabletics Rep
over a year old

Hello Shannon,

Thank you for your honest feedback, we deeply appreciate your review to constantly improve our services. We’re sorry to hear about your recent experience with Fabletics. Let us make it up to you. A representative from our Member Services Team will contact you shortly to assist you.

Best,
Ivy

Indiana
1 review
0 helpful votes
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Great but...
October 4, 2019

I love Fabletics but they need to offer more petite lengths. I order the Capri length and because I'm 5'1", they are actually full length on me. Also, I don't think the bra sizing is correct. I ordered the size suggested and it was HUGE on me! I gave it to my sister.

Date of experience: October 1, 2019
Maryland
1 review
0 helpful votes
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Very Satisfied Customer
October 4, 2019

The staff is great. Always helpful and knowledgeable about the product. I even had someone help me maximize on a sale price by creating an outfit. Love the on sight exercise classes.

Date of experience: October 1, 2019
Ivy T. — Fabletics Rep
over a year old

Hello Alana,

This is awesome to hear! We sincerely appreciate it and we’re always happy to hear that our members are happy. Hope you have a FAB-ulous day!

XO,
Ivy

California
1 review
0 helpful votes
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Customer Service is VERY Important to me, along with someone invested in my shopping experience to find someone I like. NOt only did I walk away with clothes that I love, but I also bought more than I thought I would as she brought me a few outifts I would have never tried on and once I did, I love them. Love having some favorite items to wear and something new outside of Lulu and Athleta. Thanks!

Date of experience: October 1, 2019
Ivy T. — Fabletics Rep
over a year old

Hello Michelle,

What an awesome review! Thank you so much for the positive overall feedback! We hope you will always have a fabulous experience with us in the future!

XO,
Ivy

California
1 review
0 helpful votes
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Awesome Athletic Wear
October 4, 2019

I love all of my bottoms and tops. I'm not in love with how the sports bra's fit, but love the styles and the way everything else fits.

Date of experience: October 1, 2019
Ivy T. — Fabletics Rep
over a year old

Hello Vivian,

Thank you for the kind words that you've said about Fabletics! We are always inspired by giving you high-quality products at an affordable price because of your trust and love for us. Have a nice day!

XO,
Ivy

New York
1 review
0 helpful votes
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Fantastic staff!
October 4, 2019

Amazing staff and great quality clothing! The staff treated me like I was their best friend and helped me choose outfits that I can hit the gym with!

Date of experience: October 1, 2019
Minnesota
1 review
1 helpful vote
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Very poor fit and quality
October 4, 2019

The sad truth is I can go to Walmart and spend only $12 for better fitting leggings that last me years.

Date of experience: October 1, 2019
Ivy T. — Fabletics Rep
over a year old

Hello Morgan,

We’re sorry your item was not what you expected. This is not how we do business in Fabletics. We have a very dedicated Member Services Team here to help you in any way we can. Someone will contact you via private message within 48 hours.

Best,
Ivy

TW
1 review
0 helpful votes
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Pricing used to be your advantage yet now everything just seems to cost more and more with exception to new customers. Doesnt feel as royalty is valued much here

Date of experience: October 1, 2019
Ivy T. — Fabletics Rep
over a year old

Hello Sharon,

Thanks for taking the time to write a review. We always welcome feedback; it helps us know where to improve! In the meantime, we’d like to help resolve any problems/concerns you had. A representative from our Member Services Team will send a private message to you shortly to help you out.

Best,
Ivy

Nevada
1 review
0 helpful votes
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Love the product... NOT the site
October 4, 2019

I love Fabletics products - the site is not good at best and down right awful sometimes. I wish it was actually user friendly - hard to find certain items. There isn't a search feature (that I have been able to FIND), it's difficult or impossible to narrow down what you see when all you want is a top or a bottom. But once you have something you like, its great!

Date of experience: October 1, 2019
Ivy T. — Fabletics Rep
over a year old

Hello Lisa,

We’re sorry to hear about your recent experience with Fabletics! We value your feedback and the chance to resolve any issues that our members may have. A representative from our Member Services Team will be contacting you within 48 hours to further assist you.

Best,
Ivy

Washington
2 reviews
0 helpful votes
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Red
October 4, 2019

I love my new Red outfit! Fabletics never fails me! I love their product and will continue to order.

Date of experience: October 1, 2019
Ivy T. — Fabletics Rep
over a year old

Hello Roma,

Thanks a lot for the shout out! Fabletics promises to provide high-quality products for you as well as outstanding member service. Thank you and we are always happy to serve you.

XO,
Ivy

District of Columbia
1 review
0 helpful votes
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NEED MORE STYLES
October 4, 2019

I am so ready for some new styles and colors I hope they can make more shirts that are not tight but loose for those who don't like to show everything all the time. Sometimes a great leggings and a nice flowing loose cute top is all u need but I am so tired of the same colors in the tops its pink or gray we need more colors in tops that are loose fitting long sleeve or hoodies that don't stop showing my belly all the time I am a mom to a 14yrs old son so sometimes its nice to cover up.

Date of experience: October 1, 2019
Ivy T. — Fabletics Rep
over a year old

Hello Tonya,

Thank you for bringing this to our attention. We are always looking for ways to better our service, and your feedback is an invaluable part of that process. Our Member Services Team is always open to hearing feedback from you. We hope you'll have more fabulous experiences with us in the future!

Best,
Ivy

Texas
1 review
0 helpful votes
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English
October 4, 2019

I had an issue with my purchase. Called the help line, and it took way longer than it should have to get things straightened out because the worker could barely speak English. Very frustrating. Outsourcing your help line to people who can not speak English for people that are already upset about their order is not a good idea

Date of experience: October 1, 2019
Texas
1 review
0 helpful votes
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Never Coming Back
October 4, 2019

Nothing fit, the things I chose we're made for a 5'3" yoga body. Not the 5'11" weight lifting body I have. And when I went to return it was outside of the window! What am I going to do w/$100 worth of crap that doesn't fit?!

Date of experience: October 1, 2019
Ivy T. — Fabletics Rep
over a year old

Hello Meaghan,

When our members are unhappy, we’re unhappy... Let us make it up to you! A representative from our Member Services Team will contact you shortly to assist you.

Best,
Ivy

Texas
1 review
0 helpful votes
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Too expensive and not enough variety
October 4, 2019

Is this a legging store or an athletic wear store? I don't like to work out in leggings and prefer looser shorts. The only shorts offered by Fabletics have spandex bike shorts underneath, which consistently ride-up. I wish they offered more style choices. It's the reason I dropped my membership.

Date of experience: October 1, 2019
Ivy T. — Fabletics Rep
over a year old

Hello Renee,

All feedback is important to us, so we appreciate the time you took to tell us about your experience. We strive to provide excellent member service, so a representative from our Member Services Team will be contacting you within 48 hours to resolve your issue.

Best,
Ivy

Minnesota
1 review
0 helpful votes
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I have been a fabletics customer for 4 years now. It is my go to for all of my athletic gear from running to yoga to lounge wear.

Date of experience: October 1, 2019
Ivy T. — Fabletics Rep
over a year old

Hello Shelby,

It is our desire to keep you satisfied with our services, unique styles and good quality at an affordable price. You are our inspiration for doing our very best. Thank you and remember, we value you!

XO,
Ivy

Texas
1 review
0 helpful votes
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Cheap leggings
October 4, 2019

More than two pairs that I've bought have gotten a hole in them the first time I wore them before even wearing them out of the house. The material is super cheap to consistently have small holes in them for no reason.

Date of experience: October 1, 2019
Georgia
1 review
0 helpful votes
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The best quality
October 4, 2019

I am more than happy with every purchase I have made from Fabletics. The pieces are all top quality and very flattering to my body type.

Date of experience: October 1, 2019
Ivy T. — Fabletics Rep
over a year old

Hello Michell,

Thank you for trusting us! Together with our professional team, we promise to do our very best to cater every FABshionista needs of our members like you! Have a fabulous day!

XO,
Ivy

Illinois
1 review
0 helpful votes
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Sneaky!
October 4, 2019

Products good. They get you though with pulling money every month. It's a membership. One that I did not want. Obviously after not buying something for months you would think someone would contact rather than continuing in my eyes take money!

Date of experience: October 1, 2019
Texas
1 review
0 helpful votes
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Poorest service ever
October 4, 2019

I purchased some item on 09/07 or 09/08. Got notification they were out of stock (again) so I called and the gal cancelled my order. Then the waiting began for MY money to be returned. I realized that my order had been reversed on Friday, 09/27... 09/27!
This was after 3-4 calls asking where my money was and reiterating that I wasn't sending anything back, my order was cancelled.
And stop with the cutesy e-mails. "Oops, it looks like there is a problem with your order" act like a grown-up, let me know what's wrong with my order, oh, and perhaps suggest an alternative. I'll be cancelling my subscription to Fabletics. This company has Let me down too many times.

Date of experience: October 1, 2019
Ivy T. — Fabletics Rep
over a year old

Hello Marie,

We strive to provide excellent member service, so it genuinely dismays us when things like this happen. We value the opportunity to resolve this issue and someone from our Member Services Team will be contacting you within 48 hours to assist you.

Best,
Ivy