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Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.
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General
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Sustainability
Product
Customer Service
Payment Options
Membership Programs
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Fabletics Reviews Summary
Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.
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I accidentally signed up for the VIP program and little did I know part of that is they charge you around $68 A MONTH! They wont even redeem it. Awful communication. I will never buy or support fabletics again. Customer service 0/10. DO NOT JOIN VIP!
Great selection and great prices! The quality is good and comparable to other more expensive brands. Will definitely order again.
Hello Jennifer,
We’re glad that you found what you were looking for. It is our goal that you are always happy with our service and FAB items. We sincerely appreciate it and we’re always happy to hear that our members are happy!
XO,
Ivy
I have ordered leggings from here twice. Once they sent the wrong size so i returned them and the second time they didn't fit but no agent was helpful at all in helping me exchange them AGAIN and now i think it's too late. The first time i only got $12 refunded and now if i get a refund i'll only get another $12 back, that's not even enough to buy ONE pair of leggings. This company is very unorganized, not true to size, and RIDICULOUS with its exchange and return system.
Hello London,
We’re sorry to hear about your recent experience with Fabletics! We value your feedback and the chance to resolve any issues that our members may have. A representative from our Member Services Team will be contacting you within 48 hours to further assist you.
Best,
Ivy
This site is doing the devil's work. PLEASE read the fine print if you decide to sign on with this horrible company. If you don't skip the month and they charge you $50 that money is gone forever - no refunds. I have spent well over $500 on Fabletics - due to being forgetful - and now I have workout gear until the day I die. Great use of my money. Oh, and good luck using your points to get a free outfit that doesn't cost EXACTLY $49.95. I finally used up all my points and called to cancel and I thought this hellish nightmare was over, but just before I hung up the woman told me "You will now just continue 'skipping the month.'" What? Why did you think I even called in the first place? I had to say, point-blank: "I don't want to be charged by you EVER AGAIN." They rope you in with pretty clothes then they make it near impossible to get out. Stay away! You're better off getting clothes on Lululemon - better use of your hard-earned money.
Hello Carolyn,
We’re sorry to hear about your recent experience with Fabletics! We value your feedback and the chance to resolve any issues that our members may have. A representative from our Member Services Team will be contacting you within 48 hours to further assist you.
Best,
Ivy
I loved the workout clothes I ordered, everything fit really well and was great quality. It's also very clear that if you don't want to be charged $50 each month you just have to go into your account and skip the month before the 5th. I do get how some people could miss that fact or be frustrated if they forgot to skip but I wouldn't blame the company since they make it very clear.
The only thing I didn't love was the fact that the credit is only applied to items $49.95 or above. I tried to order 1 sports bra worth about $35 and was charged again on top of the monthly credit charge I already paid. This system basically forces you to spend more than the credit is worth. I like the clothes but I don't like the scammy system that's always trying to trick people into giving more money than they should.
Hello Mia,
We love our customers dearly and your feedback is so helpful for us to hear. Thank you for taking the time to write your review! Our member services team will get in touch with you for further assistance.
Best,
Bella
I placed an order Friday morning. It is now the following Wednesday. The package "supposedly" shipped out tuesday morning. But when I go to track the package the courier says "package not found". I've called customer service yesterday and today to find out what is going on. They kept insisting that it was just not updated yet. You trying to tell me in like 5 days there is no update? I am starting to believe that this is a scam and my order will never come. Not happy. Really slow. Not to mention the site says the package should deliver in 4-7 days from order being placed. Clearly that will not happen.
Hello Chantel,
Thanks for taking the time to write a review. We always welcome feedback; it helps us know where to improve! In the meantime, we’d like to help resolve any problems/concerns you had. A representative from our Member Services Team will email you shortly to help you out.
Best,
Ivy
I skipped my first month in the correct window as instructed because I bought stuff in the sale. I was charged any way! Not a good start at all I'm seriously considering cancelling my membership.
Hello Hannah,
We count on our members to bring situations like this to our attention, so thank you. We apologize for your recent experience and would like to assist you. A representative from our Member Services Team will be in touch within 48 hours.
Best,
Ivy
Super comfy, stretchy and cute. I'm 5'3 115 lbs and ordered the xs. They look way too small when you open them up but they stretch out to full size.
Hello Tracy,
Thank you for trusting us! Together with our professional team, we promise to do our very best to cater every FABshionista needs of our members like you! Have a fabulous day!
XO,
Ivy
I love the leggings, sweatshirt, and bra I bought. The seamless leggings and bra are so comfortable. And the camo leggings have a pocket which is always a plus. Shipping takes about a week but its really not a bad wait for a great items
Hello Jacqueline,
Thanks a lot for the positive feedback! Our member's satisfaction is our utmost priority and we appreciate your trust in Fabletics. Hope you have a FABulous day!
XO,
Chad
I was so disappointed to find out they charge your account monthly. Had it been told to be beforehand I would have never made a purchase from this sleazy company scamming people out of there money. Also they told me I couldn't get a refund even after talking to a manager. Then I said I would take them to small claims court and there return policy some how changed, and I got my refund.
Hello Cherry,
We truly apologize about your experience. We always strive to improve our services and feedback like this from customers are very much appreciated. Our Member Services team will contact you shortly to assist you.
Best,
Chad
Excellent customer service. Best experience purchasing outfits!
Hello Santhipriya,
Thank you so much for sharing your experience with Fabletics. Our goal is 100% customer satisfaction and it sounds like we achieved that goal with you. We want every experience to be “five stars”!
XO,
Chad
High quality, unique clothes for both working out and lounging at a great value. Always get compliments on the items I've purchased!
Hello Tammy,
Thanks a lot for the positive feedback! Our member's satisfaction is our utmost priority and we appreciate your trust in Fabletics. Hope you have a FABulous day!
XO,
Chad
No other leggings, workout gear like it! I'm in love with the colors, options plus accessories too. Everything needed for a stylish workout.
Hello Valerie,
Thank you for the opportunity to serve you. Truly, it is our pleasure. Glad we were able to help you find the perfect outfit! Rest assured that we will continue providing unique and new styles for members like you.
XO,
Ivy
I've always been happy with the quality of my purchases. The orders are always promptly delivered. The capri leggings with pockets are some of my favorite items and the variety of styles are wonderful.
Hello Lynn,
Awesome! We are grateful for the pleasure of serving you and meeting your shopping needs. Enjoy shopping and hope to hear more from you in the future!
XO,
Ivy
Very difficult to return and exchange. Site not easy on phone. Confusion on vip credit versus points. Clothes are good though. I have to call too many times (returns etc) and don't have time to do that which is why I want to shop online.
Hello Anna,
Please accept our sincere apologies for the inconvenience you may have experienced. At Fabletics, we take pride in ensuring our member’s satisfaction. A representative from our Member Services Team will email you shortly to assist you.
Best,
Ivy
Bought exercise shirts this summer. Baby color is perfect. Pockets are great. Shaping is excellent. Loving them. Thanks Fabletics.
Hello Razel,
Wow! Thank you for the feedback! At Fabletics, our mission is to provide our members with only the nicest, highest quality items. Our number one priority is the satisfaction of our members.
XO,
Ivy
I have been getting charged $50 a month from Fabletics on a card I rarely use so I didn't notice it for some time. When I finally noticed how much money had been wasted I called customer service to cancel my subscription. The rep was very nice and seemed pretty helpful and I thought everything was all set and done. However, come to find out they skipped 1 month of subscription payment and then have still been charging me for the last 3 months. Great product, but customer service worse them Xfinity/Comcast, therefore, I will never use their service again because at this point I could have bought Victoria's Secret leggings for $200 apiece and still saved money from how much they have gotten out of me.
Hello Judy,
Your feedback regarding the service you received at Fabletics is very important to us. We want members to enjoy shopping here. You deserve only the best service, a representative from our Member Services Team will reach out to you within 48 hours to help resolve any concerns you have.
Best,
Ivy
I love Fabletics. Comfy, thick leggings. I am very happy with the quality and the fact that you can wear them comfortably without worrying about them being see thru and they do not roll down like all my other leggings.
Hello Patricia,
Thank you for your positive feedback! That's a great encouragement for us! Hope to hear more from you in the future!
XO,
Ivy
I was so excited to get the items but 1 set of shoes fit differently than the other and I don't like them as well also loved the fabric of the top but it is just snug fitting - so disappointing
Hello Tina,
We truly apologize for your experience! We value your business and would like to address your concerns as quickly as possible. A representative from our Member Services Team will be contacting you within 48 hours to further assist you.
Best,
Ivy
I love all of the products I've ordered from Fabletics. Their clothes are true to size and work great for workouts or casual wear.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Ed,
We truly apologize for your experience! We value your business and would like to address your concerns as quickly as possible. A representative from our Member Services Team will be contacting you within 48 hours to further assist you.
Best,
Ivy