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Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.
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Membership Programs
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Fabletics Reviews Summary
Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.
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I buy a bunch of the clothes on clearance. Sales are great prices, especially for the quality of clothes.
Not only was the product not worth the money I spent, the styles I would like were never available in my size, there's no free shipping to Alaska and even after I was told I would get my money back I never did. Seriously disappointing. More than Terrible customer service and an absolute waste of money. Seriously dissatisfied customer!
Hi Heather,
Thank you for the feedback! We truly apologize for your experience! Your feedback is important, and we would like to make things right. Our Member Services Team will be in touch within 48 hours.
Best,
Jane
The site doesn't play well on my iPhone. Navigation was choppy and pages didn't load or refresh appropriately.
Hi Kimberly,
Thank you for the feedback! We truly apologize for your experience! Your feedback is important, and we would like to make things right. Our Member Services Team will be in touch within 48 hours.
Best,
Jane
Had to wait a long line and once I got in, the strawberry and champagne were gone. The pants I bought are great, comfortable and I got a discount that I liked
Hi Meital,
Thank you for sharing your feedback! We always like to know what our members are thinking so we know where to improve. Your comments regarding our service will help us know what we can do better. If you ever need anything, our Member Services representatives are available 24/7.
Best,
Jane
Seriously love the leggings. Need to cancel and they make you call in. The automated help ends the call EVERYTIME I try to cancel. The worst business practice.
Hello Michael,
When our members are unhappy, we’re unhappy... Let us make it up to you! A member of our Member Services will contact you shortly to assist you.
Best,
Daniel
I like the product. I think it's a tad expensive, in saying that, the quality is good. You shouldn't require 100 characters to complete this review.
I canceled by membership but still had one monthly credit. When I logged in, the credit disappeared. When I realized and contacted Customer service they told me the credit expired without any prior notification. I complained and when customer service got back to me, they put the credit back to my account. When I finally used the credit to be rid of fabletics, the monthly charges started again! EVEN AFTER I TOLD THEM TO CANCEL. Be cautious and check your credit card statements religiously.
Hello Jennifer,
Thank you for bringing this to our attention. We’re sorry you had a bad experience. We will be contacting you within 24-48 hours to help you further.
Best,
Dean
These are great! A combination of moisture-wicking and insulation good for fall hiking. One style (with the pocket at the back) seems to run a bit smaller than the other (pockets on the outer thigh), but not restrictively so.
Hi Lindsay,
Thank you for the 4-star rating and for writing a review! Your comments regarding our service will help us know what we can do better. I hope you have a great day!
Best,
Jane
I ordered a shirt similar to one I purchased a year ago (and totally love!) but this new one was cut unevenly in the armholes and looks awkward. I didn't notice it the first time I wore it because I threw a jacket over it, but when I put it on to wear with jeans, it was very noticeable. I didn't think I could return since I didn't inspect it before taking tags off and wearing the first time.
Hello Kerry,
We deeply value your relationship with Fabletics and we are committed to providing you with the highest level of service simply because our members deserve the very best. Our member services team will get in touch with you within 24-48 hours to further assist you.
Best,
Dean
The belt line was advertised as it won't roll down like others. But, it does more than others. The fabric was a bit damaged when I received it. It is of course not pf a value of that price. Wayy to expensive.
Hello Kripa,
We apologize for what sounds like a very frustrating experience! We’ll get in touch with you within 24-48 hours and get this resolved as soon as possible.
Best,
Dean
I used to love your leggings. For the past couple years (I don't remember exactly when it changed), the fabric has changed. It feels AWFUL now. So ultra compressive! VERY UNHEALTHY for the lymphatic system to be wearing these all day (which I do-I'm a movement instructor), not to mention-uncomfortable. I keep hoping they'll be better, at least offering more choices.
Hello Jolayne,
Thank you for bringing this to our attention. We’re sorry you had a bad experience. We will be contacting you within 24-48 hours to help you further.
Best,
Dean
Great quality - fabric is thick and feels great on. Perfect fit all the time. And such cute styles... I especially love the camo!
Hello Kristin,
The team here at Fabletics is thrilled to hear such good feedback, and we’re proud to be one of the best sources of shoes and clothes!
XO,
Dean
I love the products high quality food athletic wear. The shipping time is a bit ridiculous. A few times I've had to exchange a product and the whole process takes over a month!
Hello Jessica,
Thank you that you are satisfied with our products! We are continuously striving to satisfy our member’s needs as much as possible so we will contact you for further assistance.
Best,
Dean
They hook you with the "two pairs of pants for $20!" special, but it becomes a hassle. You've got to be diligent about skipping months if you don't want or need a new outfit each month. I personally just had a headache interaction with them; my return item was stolen out of my mailbox (yeah yeah, my fault for sticking it in there, only me to blame really), but the item I was exchanging it for was on hold for me. The item is now out of stock and they couldn't sell the item to me at regular VIP price, even though they were holding it for me. So I finally said, "$#*! it" and cancelled the membership.
Hello Jerica,
All feedback is important to us, so we appreciate the time you took to tell us about your experience. We strive to provide excellent member service, so a representative from our Member Services Team will be contacting you within 48 hours to resolve your issue.
Best,
Ivy
I have been with Fabletics for over 5 years. I haven't purchased in a while, but when placing an order I was unable to receive a discount for 50% off on items that were having a promotion if I used my membership credit. I called an asked them why and the woman I spoke to was rude and would not make exceptions.
Hello Samantha,
We would like to sincerely thank you for notifying us about your experience with Fabletics. In the meantime, we’d like to help resolve any problems/concerns you had. A representative from our Member Services Team will email you shortly to help you out.
Best,
Ivy
Fabletics has great options from tops to bottoms, leggings, dresses and accessories. I've been so pleased with my purchases and can't wait for more! I have had a few questions and the online support has been most helpful and timely in getting back to me.
Hello Emily,
Great Feedback! The team here at Fabletics is so thrilled to hear such good feedback, and we’re proud to be one of the best sources of leggings, tops, and tanks! Thank you so much for choosing us!
You are awesome!
Bella
I've been shopping here for two years now as a vip member and have spent tons of money on this product. However without fail almost every pair of leggings/pants ends up ripping at the seam. I love the idea of this brand and I love the way the site works and everything but I'm no longer happy with the product and am seriously considering deactivating my account due to wasting my money on ripped pants. This tends to happen like two weeks after use. Lululemon has a five year guarantee that the seams will last and can hold strong. I don't believe fabletics can say the same.
Hello Amanda,
We count on our members to bring situations like this to our attention, so thank you. We apologize for your recent experience and would like to assist you. A representative from our Member Services Team will be in touch within 48 hours.
Best,
Ivy
The site reached out and fixed the issue. While I still don't love their selling platform I can't leave them on one star.
They have a sneaky business policy. Do NOT get stuck and DO NOT order from this website unless you want to be charged $50 every single month with NO REFUND!
NEVER BUY FROM THIS COMPANY
NEVER BUY FROM THIS COMPANY! I am a size 12-14 so got a medium, leggings came after 2 weeks of waiting and they were so tiny I couldn't fit into them at all (I fit 12 to 14 in any other shop) I tried to get a return and they said I wouldn't get a refund unless I spent it on the fabletics website, I requested a exchange and they still haven't sent the package and I requested it 9 days ago, they also trick you into getting the vip membership and if you don't cancel it after you use it, they take your money from your account and won't refund it to you. Awful company. Awful customer service.
Hello Phoebe,
We would like to offer our deepest apologies for the trouble you experienced with Fabletics. This situation is not ordinary and is not typical of us. We are very serious when it comes to our member's satisfaction. We have a very dedicated Member Services Team here to help you in any way we can. Someone will contact you via email within 48 hours.
Best,
Ivy
They get you to sign up for a membership by giving you a great discount. The scam is they don't give you any details for your account nor email. They take your money monthly but when you contact them for access to your account
THEY HAVE NO INFO, YOU DO NOT EXIST.
Hello,
We strive to provide excellent member service, so it genuinely dismays us when things like this happen. We value the opportunity to resolve this issue and someone from our Member Services Team will be contacting you within 48 hours to assist you.
Best,
Ivy
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Hello Jenna,
Thanks for your awesome feedback! We always strive to provide stylish, affordable items for Fabshionistas like you!
XO,
Daniel