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Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.
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Shipping
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Sustainability
Product
Customer Service
Payment Options
Membership Programs
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Fabletics Reviews Summary
Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.
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I bought leggings from Fabletics a month ago and signed up for the membership, not knowing it was 50 dollars a month! When I saw the charge on my card this month, I tried to call the customer service number on their website but would be answered by a robot and hung up on multiple times. Using the chat feature, I talked with a service representative Janice, who copy and pasted something about their membership and how I shoud have opted out for that month (for something I was again unaware of) and then ended the chat. I will sure as hell never buy from them again. I'm still working on getting the refund - all of the customer service representatives have been very unhelpful
Wow i wish i could give them zero ratings. They signed me up for their vip membership without telling me and have been charging my account 68 dollars every month. Never EVER purchase from them. They will steal your money. THE WORST COMPANY EVER. DO NOT TRUST THEM. A FRAUD.
Hello Esha,
We count on our members to bring situations like this to our attention, so thank you. We apologize for your recent experience and would like to assist you. A representative from our Member Services Team will be in touch within 48 hours.
Best,
Ivy
I have shopped with fabletics a few times in the past and last month i tried to cancel my membership, after doing so i received a charge on my card for their monthly fee so i reached out to the live chat. After going back and forth with their customer service for a while i finally convinced her to give me a refund/cancel my membership. Then, I received another charge for the monthly fee this month so reached out again and was told that the agent had told me in our previous conversation that my account would be remaining active (which did not happen). Then after going back and forth with this agent I got my money back again. This time I was smart enough to screenshot the conversation for the next time this happens. I am very sad that this is happening as I like their products but the monthly membership is a scam and they will do all they can to keep taking your money.
Hello Tory,
We truly apologize for your experience! We value your business and would like to address your concerns as quickly as possible. A representative from our Member Services Team will be contacting you within 48 hours to further assist you.
Best,
Ivy
Do not ever buy anything. They seem not expensive at first but then they will charge you $68$/month and you can't cancel the payment. Biggest fraud ever, plus the legging are ugly as $#*!. I $#*!ing paid over $300 because they're charging me every month. With 300$ i could have bought 4 Lululemon's leggings which is so much worth it.
Hello Emilie,
All feedback is important to us, so we appreciate the time you took to tell us about your experience. We strive to provide excellent member service, someone from our Member Services team will be contacting you within 48 hours to assist you.
Best,
Daniel
They keep charging me monthly and whenever I try to cancel they're always on hold or the online chat is never available I need a refund, I don't even buy anything
Hello Paty,
We are saddened to know that you are thinking of going away. Allow us to contact you within 24-48 hours to make things right.
Best,
Dean
The product you get is high quality (at least the leggings are, the shoes are great but sketches is better imo) it's just that the cancellation is HORRIBLE. I called to cancel and they put me through the ringer until I accepted $10 worth of store credit as long as they would notify me every month in order to cancel the monthly payment for "store credit" (which is stupid in itself because unless you use the EXACT amount you can't use the credit, but it is allowed to go over. You also can't use your credit and get discounts.) Anyway, I never got a notification, at all. And I am very low income atm so $68 CAD is TOO MUCH I tried to explain the last time I called. So when I forgot again (due to being busy with work and financial issues) I got charged. I called AGAIN and demanded for my subscription to be cancelled. I had to repeat myself about 5 times because every time the person would try to keep me as a VIP and totally disregarded what I just said. I finally got to cancel and got reimbursed but this was such a headache.
Hello Kalena,
We would like to offer our deepest apologies for the trouble you experienced with Fabletics. This situation is not ordinary and is not typical of us. We are very serious when it comes to our member's satisfaction. We have a very dedicated Member Services Team here to help you in any way we can. Someone will contact you via email within 48 hours.
Best,
Ivy
I did buy legins from them but next month they charge me 44 pounds and when I call them they told me I have monthly contracts with them. Scam, be careful with them.
Hello Zaneta,
We would like to sincerely thank you for notifying us about your experience with Fabletics. In the meantime, we’d like to help resolve any problems/concerns you had. A representative from our Member Services Team will email you shortly to help you out.
Best,
Ivy
If you purchase anything you will be automatically signed up for their VIP membership. This isn't free. You will be charged £44 per month. This is inertia selling which is unlawful under British law. Contact your bank to stop these payments coming out of your account.
Hello Jax,
We truly apologize for your experience! We value your business and would like to address your concerns as quickly as possible. A representative from our Member Services Team will be contacting you within 48 hours to further assist you.
Best,
Ivy
Some of the new pants seem to fit smaller from the other items I had purchased before. I had to return and exchange for the next size. However, Maj pants seem to run bigger. It's disappointing when you send me an email a week later after I processed the exchange online that the Leah oversize jacket was out of stock. It takes 2 weeks to receive a return exchange.
Hello Linda,
We count on our members to bring situations like this to our attention, so thank you. We apologize for your recent experience and would like to assist you. A representative from our Member Services Team will be in touch within 48 hours.
Best
Ivy
I canceled my subscription over the summer bc of the monthly charges; I simply could not afford to shop with them anymore and thought it would be a simple cancelation process. I was wrong. I called the help number to cancel my subscription at least twice with the reassurance it would be handled but ended up getting billed twice more after that and have noticed they've been trying to bill me since then despite having canceled. I've tried logging in with my old account information but nothing seems to be amiss, it says I've cancelled, yet I keep getting these notifications. I liked their products but if this is how they treat their customers then it's not worth the trouble. (Why do I have an order ID? I haven't ordered anything in MONTHS)
Hello Renee,
We apologize for any inconvenience and will use your feedback to improve our products and services. We strive for 100% satisfaction, so a representative from our Member Services Team will reach out to you within 48 hours to help resolve any concerns you have.
Best,
Ivy
This is the second time i have placed an order, taken to a page that says the order is complete. But received no confirmation email. Then I log to my "orders" page, and it says that I haven't placed any orders! I find this very confusing and frustrating. As a customer, I shouldn't be working this hard to buy something!
First time I thought because I was trying to order on my iPhone, but this time I did it on a deskptop.
What I find more frustrating that there seems to be no customer service or email address I can contact. I keep being directed to the FAQs. How can you run a business while sealing any communication with customers? But you will spend all this money of advertising and hiring celebrities. I find all this very confusing!
Hello Enas,
We understand how you feel, we’re very sorry. We’re going to take care of this for you right now. You deserve only the best service, a representative from our Member Services Team will reach out to you within 48 hours to help resolve any concerns you have.
Best,
Ivy
The products are great but I have been waiting for a fairly large refund for over 4 months now.
This is unacceptable and not good business.
Hello Tracey,
Thank you for your honest feedback, this is certainly not the kind of service we aim to provide. This feedback will help us improve our service. We have a very dedicated Member Services Team here to help you in any way we can. Someone will contact you via email within 48 hours.
Best,
Ivy
Great! Are you kidding me? I really like your product but, I'm not here for your approach to soliciting a customers participation in this process.
Hello Ligia,
Thank you for sharing your feedback! We always like to know what our members are thinking so we know where to improve. If you ever need anything, our Member Services representatives are available 24/7 at 1-844-322-5384.
XOXO,
Clark
Comfortable, affordable and lasts - have had some peices for a few years and they are always my go to for intense work outs!
Hello Lydia,
This is awesome to hear! We sincerely appreciate it and we’re always happy to hear that our members are happy. Hope you have a FAB-ulous day!
XO,
Ivy
Terrible customer service on the phone about the sizes of the limited selection available then how they handled the return/exchange. This single situation is why I dropped my membership.
Hello Lisa,
First and foremost, we would like to apologize for any inconvenience we may have caused you as well as any miscommunication from our Member Services department that has led to your distrust in our business. Providing excellent customer service is our main goal and it is unfortunate you were not treated with the respect you deserve. Given the opportunity, we would like to learn more details about your case. Our team will be contacting you within 24-48 hours to further assist.
Best,
Ivy
I love all their products! I've ordered almost everything! They're very comfortable, well fitted and true to size!
Hi Griselda,
We love to hear the great experience you have with the membership. We hope that continue to visit this site and shop with our latest trends and outfits.
XO,
Kobe
The clothes are very high quality and the prices match, so it's worth the money but I wouldn't say its a deal.
My main complaint is the sometimes limited options on things, especially on the monthly pics. Some of that stuff I wouldn't be caught dead in, so I wish there were more customization based on style and prints, etc. The prints and colors tend to be pretty limited as it is.
Hello Heather,
Fabletics is grateful for every member's suggestion that we receive. We consider every idea and some, like yours, become part of how we do business. And for that, we are most grateful. If you ever need anything, let us know! We’re available 24/7 by phone at 844-322-5384 and Live Chat from 6am - 6pm (PST) 7 days a week.
Best,
Ivy
I can never find anything on this website. I don't always want an outfit so I try to find the individual pieces. This site is terrible. The speed is bad but the layout is worse.
Hello Lori,
Thanks for taking the time to write a review. We always welcome feedback; it helps us know where to improve! In the meantime, we’d like to help resolve any problems/concerns you had. A representative from our Member Services Team will email you shortly to help you out.
Best,
Ivy
This whole website is a scam. I was conned into buying well over what I wanted to because I didn't know I was signing up for a monthly subscription
Hello Andrew,
We understand how you feel, we’re very sorry. We’re going to take care of this for you right now. You deserve only the best service, a representative from our Member Services Team will reach out to you within 48 hours to help resolve any concerns you have.
Best,
Ivy
Love most of their products. Good design and quality. But don't really like the membership system. Can't but every month. Even skipping the month, it just seems too much. I'm trying to quit after spending all my points.
Hi Katie,
Thank you for the feedback! We truly apologize for your experience! Your feedback is important, and we would like to make things right. Our Member Services Team will be in touch within 48 hours.
Best,
Jane
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Kim,
We strive to provide excellent member service, so it genuinely dismays us when things like this happen. We value the opportunity to resolve this issue and someone from our Member Services Team will be contacting you within 48 hours to assist you.
Best,
Ivy