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Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
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Fabletics Reviews Summary
Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Chat took forever. My account said I had $0 credit and I should have $80. Asked via chat how much credit i have and said i want to cancel my membership. I was told I have a $49.99 and a membership store credit of $80. I then wanted to know how to find that info on my account BUT the customer service person ended the chat. Did not cancel my membership or allow me to ask additional questions.
My card was charged an additional $50 after I had made a purchase of that much the month before. There was no one I could even contact about this problem so I had to get a new card and ask my bank to trace the money back to me. I don't do online shopping at all anymore.
Hello Catherine,
Thanks for taking the time to write a review. We always welcome feedback; it helps us know where to improve! In the meantime, we’d like to help resolve any problems/concerns you had. A representative from our Member Services Team will email you shortly to help you out.
Best,
Ivy
I would line to see Fabletics improve with shipping speed. Please work on shipping out sooner. The company offers great deals and prices. It would be nice to see longer tops to cover more in the hip area. I know I would purchase more tops from you than pants.
Hello Ann,
We certainly thank you for your timely suggestion. Since our members' satisfaction is our main concern, you can be certain that we appreciate feedback like yours that helps us achieve this goal. We hope you'll have more fabulous experiences with us in the future!
XO,
Ivy
Absolutely love the material, the fit, the pockets, the look & have had excellent customer service experiences.
Hello Candice,
Thanks a lot for the shout out! Fabletics promises to provide high-quality products for you as well as outstanding member service. Thank you and we are always happy to serve you.
XO,
Ivy
I was very excited for fabletics and loved my trial run. However, I never received a reminder to pick my new products the next month and was automatically billed. This ultimately turned me off from the service as I felt it was sneaky.
Hello Amanda,
All feedback is important to us, so we appreciate the time you took to tell us about your experience. We strive to provide excellent member service, so a representative from our Member Services Team will be contacting you within 48 hours to resolve your issue.
Best,
Ivy
I love the quality and fit of Fabletics. It has continuous improvement since I first joint the program. Love it.
Hello Claudia,
Thank you for trusting us! Together with our professional team, we promise to do our very best to cater every FABshionista needs of our members like you! Have a fabulous day!
XO,
Ivy
The quality of the clothes is average. Emailed coupons don't work online or in-store and whe you call customer service they have no clue what you are talking about.
Hello Alma,
We strive to provide excellent member service, so it genuinely dismays us when things like this happen. We value the opportunity to resolve this issue and someone from our Member Services Team will be contacting you within 48 hours to assist you.
Best,
Ivy
Love love love every purchase... if it were not for the 9,000 emails a week it would be a SIX STAR RATING.
Hello Christa,
We are glad that you are satisfied with the item you purchased. Rest assured that we will continue providing unique and new styles for members like you. We hope you will always have a fabulous experience with us in the future!
XO,
Ivy
By that, I mean my Salesgirl was the best. I was buying a gift and she took extra time and effort to find something to match that was affordable. But I am a veteran senior shopper and I don't feel you should sign up for a club to get a good sale price. Just Not customer friendly.
Hello,
Thank you so much for your awesome feedback! We are very glad that we were able to satisfy your fabulous needs! We appreciate the time you took to share your experience with the other members. Hope you have a fabulous day!
XO,
Ivy
Best active wear I have ever bought! It wears well, washes well and feels great! It's also true to size.
Hello Melissa,
We appreciate your feedback! We always strive to provide the best service for members like you! Keep slayin' in your FAB items!
XO,
Ivy
It's not fair that the members can't use the credit in the promotions it doesn't make any sense, that's why I didn't make any purchase
A couple of times I meant to skip the month and was charged. I intended to make purchases at some point so I didn't get too bothered by having $100 set aside to make a future purchase. Then when I tried to put items in my cart, my cash was treated as "store credit" with diminished purchasing power that negated sale prices, and instead displayed non-vip pricing. I decided to wait to place my purchase until I had time to call customer service. A couple days later, a single and very expensive shirt was delivered. It's a great shirt, but I had no intention of checking out and spending such a large amount on a single item. I feel pretty ripped off and no longer recommend Fabletics.
Hello Andrea,
We’re sorry to hear about your recent experience with Fabletics and we would love the opportunity to make it up to you. A representative from our Member Services Team will contact you shortly.
Best,
Ivy
I love the quality and feel of the leggings. I do wish there was an option to get all the styles in a tall length. I will never be able to own some of the cutest lounge pants or joggers because of the length.
Hello Tami,
Wow! Thank you for the great feedback! It feels good that our members appreciate the effort that we put into making sure we provide the best quality products and services!
XO,
Ivy
I kept getting charged for items I didn't get and a membership I did not sign up for. Every time I tried to get my stuff replaced it was out of stock and I still got the wrong leggings. I won't shop that site ever again.
Hello Candice,
We truly apologize for your experience! Your feedback is important, and we would like to make things right. A representative from our Member Services Team will email you shortly to assist you.
Best,
Ivy
The running pants I was gifted fell apart due to a poorly sewn inner seam. I called customer service but they could not help because it was over there 30 day refund policy. They did not want the photos that I took of the bad seam. I will now only shop for running leggings at LULULEMON! Sorry Kate!
Hello Nancy,
We’re sorry your item was not what you expected. This is not how we do business in Fabletics. We have a very dedicated Member Services Team here to help you in any way we can. Someone will contact you via email within 48 hours.
Best,
Ivy
First of all, the leggings are awesome. I genuinely love them BUT the entire process is ridiculous! The prices quoted on the website are not what you pay. I screwed up and had three months worth of "outfit" credits. I just spent $167 (my $149 credit plus some shipping) for 3 pair of leggings and 3 tank tops. DO NOT FALL FOR THIS! BEWARE
Hello Stacy,
We appreciate you bringing this to our attention and we sincerely apologize for any inconvenience you had with your order. We value you as a member and want to make things right! A representative from our Member Services Team will email you within 48 hours.
Best,
Ivy
So I skipped the month at Fabletics and money was still taken out my account, I have tried to contact them on several different occasions over the past couple of weeks with no reply. I will never buy from this business again if they can't so much as give me a reply. The actual clothes are fine, I am not complaining about the quality of the clothes, but not worth ordering from them if they have no customer service.
Hello Caitlin,
We’re sorry to hear about your recent experience with Fabletics and we would love the opportunity to make it up to you. A representative from our Member Services Team will contact you shortly.
Best,
Ivy
When you get charged the $49.95 for the month you can't use your own money you have already been charged to purchase their items when they are on sale for Black Friday. You are punished to pay the higher price if you choose to use your credit (which is your money they already charged). That is not right! Not very customer friendly and all they care about is more money in their pockets. Kate Hudson, I'm very disappointed!
Hello Josh,
We count on our members to bring situations like this to our attention, so thank you. We apologize for your recent experience and would like to assist you. A representative from our Member Services Team will be in touch within 48 hours.
Best,
Ivy
Worst customer service now and really cheap quality. The jacket I bought this month tore at an inner seam the first wear. When I called to complain they now make you send back the old item to get a replacement or refund. This has not always been the case. What kind of untrusting company is willing to pay the shipping an additional two times (I'm sure they pass it on to the consumers by marking up their overpriced cheaply made products).
They also go ahead and charge your card and send incomplete outfits if the products sell out in your size, without warning you ahead of time.
They are capitalizing on people that don't have the time to complain or follow through with returning.
Their attitude is "don't like it, cancel" and their customer service managers (most, not all) are not friendly and act too busy to assist. After being a member since this brand began, I cancelled and the manager who identified himself as Juan I spoke with didn't care at all,
They also know tack on an additional import tax fee from China at checkout so buyer beware the price you see in the cart will be boosted in the end by 10 or more bucks.
Hello Fallon,
Thanks for taking the time to write a review. We always welcome feedback; it helps us know where to improve! In the meantime, we’d like to help resolve any problems/concerns you had. A representative from our Member Services Team will email you shortly to help you out.
Best,
Ivy
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Sharon,
We truly apologize for your experience! We value your business and would like to address your concerns as quickly as possible. A representative from our Member Services Team will be contacting you within 48 hours to further assist you.
Best,
Ivy