I went to skip the month of December and every time I tried clicking the page wouldn't load. I tried on a different browser and it looked like it had worked, but then the page glitches and logged me out... it was a red flag, but i ignored it because i thought it had gone through. Well, here we are a week later and my account was charged. The robotic system was BEYOND annoying to deal with, as it kept asking for more information and repeating the same questions multiple times. Finally all of a sudden it said your refund has been processed and will take 7 business days! How annoying! So I want to cancel my membership now because this whole service is silly. I've been on hold on the phone for over hours (not kidding) and twice I've had the robot voice come on and say "there are 17 people in que ahead of you". It hasn't changed at all since I started the phone call! I'm beyond frustrated and will be advising ALL my friends and family to stay far away from this brand.

I got the VIP Membership only to buy some gifts. The VIP Membership requires you to 'skip' a charge every month if you do not want to partake of their services. If you miss the 'skip,' they do you the favor of charging you and adding that balance to your Fabletics credits. They are counting on you to not skip and then eventually spend those credits so that you feel as if you are not losing out. That is like how theme parks used to make patrons buy Theme Park Dollars that could only be spent in those parks. It is an absolute scam. This is no different than the company that used to run those Girls Gone Wild videos. They were sued for basically the same thing. In Fabletics' case, at least they gave half of my money back, but I am still stuck with having to buy products that my giftees only considered 'average' at best.

I stopped receiving the email notifications that my "collection" was ready and got tired of being charged because I didnt "skip" that month, so I set alerts in my calendar to skip. Skipped a month and STILL GOT CHARGED! Called to cancel and got my last charge refunded. The product is great, I just wish you could order without the damn subscription fee, even if it goes towards the product I dont like being FORCED to buy something I dont need!

As a first time buyer of Fabletics products I was extremely excited to get the clothing I selected for such a great deal. I absolutely LOVED the leggings even more than I expected. This excitement ended quickly in disappointment when I found out that my credit card was charged again for $49.99 a week after spending about $100.00. I thought that canceling my membership would cancel my charge, well boy was I wrong. I now have to pay even more money to get just 1 article of clothing which includes this so called credit I payed for to rejoin for any type of so called deal. I FEEL TRAPPED. I did my research before becoming a "VIP member" so I was aware of the strategy they had of charging monthly, but there was no email/notification or even a heads up notifying me that my card would be charged as it was stated they would... this is very sneaky and comes across as a bit of a scam. If the product is so great and the company cares so much for their very important (VIP) members then I am not so sure why Fabletics is being so sneaky.

I returned about 5 things in a huge order of 11 items. I had a separate return order of 3 other items. A month and a half has passed and i have yet to have any money credited to my account. I contacted customer service and all they could tell me about my return was that after a month and a half, it was still being shipped to their warehouse, pending inspection and they did not have a time estimate for me. I should have $230 credited to my account, yet my balance is $0. I feel extremely robbed and i would cancel but i want my money back first.

I did a lot of research before I placed my order because the reviews made me SO nervous! So I placed my first order and I had to sign up in order to be part of the Black Friday deal. I immediately called customer service and asked to be removed from the subscription, which they did offer me a coupon if I didn't cancel but I told them I was sure I wanted to cancel and they canceled for me without any hassle. I ended up getting 4 pairs of leggings for $50 which is a great deal as long as they are decent quality. The package arrived in about 3 days which was super fast. The pants I received seem really high quality which I was really surprised about. They fit well, though they are kinda tight around the tummy they make my butt look good also! Overall I'm pleased with the experience, just make sure you understand the subscription that you're automatically signed up for. You can cancel anytime for no fee, just call customer service.

When you make a purchase using a gift card, it does not show or verify that you have used the gift card and on the final screen shows your credit card information as if you will still be paying with a credit card. If you go back to check that your gift card is in fact being used, it will say that it has already been redeemed and then if you continue with the purchase it will charge your credit card. This happened to me. I cannot get the amount back on the gift card which I never made a purchase with and although my purchase was cancelled and my credit card refunded. I can no longer skip the month, because I have already made a purchase that I will not receive because the order was cancelled. I feel like I have been robbed. I hate this company. HATE. They are liars, cheats, and thieves.

I called to express concern about the product quality of a pair of sweatpants that I purchased only 6 months ago. I spoke to both a customer service agents AND a manager and both were incredibly rude, extremely unhelpful, and so disrespectful. I had never been treated that way in my entire life. After a 15 minute argument and me threatening to cancel my membership, she gave me 20% off one article of clothing which was not even worth it for the total disrespect I was treated with, even though I am an extremely loyal customer.