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Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.
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Customer Service
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Membership Programs
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Fabletics Reviews Summary
Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.
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Not only is the membership guidelines extremely frustrating, but the customer service is abysmal. If you forget to "pass" for the month, they simply don't answer the phone. Trust me the clothing is not worth this horrible system and customer experience - pay a little more and go with lululemon.
Hello Rose,
Thank you for such a wonderful review! We appreciate your time to share how happy you are with your experience with us. Your satisfaction is what we always aim for. Have a great day!
Cheers,
Cathy
I subscribed to Fabletics for about 7 months. I stopped, not because I'm unhappy with the service, but because I simply do not need to be drowning in leggings haha. I absolutely love all 7 of my outfits. They are perfect for the gym, or they look excellent paired with a sweater for winter, or a tank top for summer. I used the persimmon colored Fabletics with a white sweater for my Christmas outfit and received many compliments. They really do make you look and feel fabulous. It even inspires me to work out more; I pretty consistently go to the gym every other day since I subscribed. Their exchange process is also amazing; I unfortunately found that I cannot wear their baby pink colors because with my skin tone, it just looks like I'm not wearing anything haha. They were able to quickly and efficiently help me exchange the baby pink outfit for a more suitable color. I would absolutely recommend this service to anyone!
Hello Victoria,
What an awesome review! Thank you so much for the positive overall feedback! We hope you will always have a fabulous experience with us in the future!
XO,
Ivy
Friendly greeting when entering store. No assistance when looking for particular item. When floor person finally showed, was not very helpful. Person at register very helpful
Your customer service is totally out of touch. They can't communicate well at all, and they don't understand your website.
Hello Patricia,
First and foremost, we would like to apologize for any inconvenience we may have caused you as well as any miscommunication from our Member Services department that has led to your distrust in our business. Providing excellent customer service is our main goal and it is unfortunate you were not treated with the respect you deserve. Given the opportunity, we would like to learn more details about your case. Our team will be contacting you within 24-48 hours to further assist.
Best,
Ivy
Love the fit of the leggings! Opted to not get a compression fit this time and I am very satisfied!
Hello Katie,
This is awesome to hear! We sincerely appreciate it and we’re always happy to hear that our members are happy. Hope you have a FAB-ulous day!
XO,
Ivy
The sneakiest hidden costs, the yoga pants are cute and fit very well but I won't be reordering.
I canceled my membership because you have only a small collection on short 9 inch leggings.
I live in Florida where longer leggings are too hot.
I am over 60 and cannot wear the short shorts.
None of your Bras fit me, they are cut weird. I need XL and had ordered several, tried to give them away and got the back because of poor fit.
Hello Maria,
All feedback is important to us, so we appreciate the time you took to tell us about your experience. We strive to provide excellent member service, so a representative from our Member Services Team will be contacting you within 48 hours to resolve your issue.
Best,
Ivy
I cancelled my subscription over a year ago for Fabletics. They have continued to take £44 per month out of my account for the past year, meaning they owe me £528. They refused a refund even though I'd cancelled my subscription. Over the phone a year ago. Instead I got a refund of £264, p after 45 minutes of bartering, and some credit to spend on their website. Dreadful service, can not recommend,
Hello Rachel,
We would like to apologize for your negative experience. We'd like to learn more about your specific situation and make things right. A representative from our Member Services Team will email you shortly to assist you.
Best,
Ivy
I continued to receive charges even though I canceled my orders. The representative I spoke with continued to try to convince me to continue with my orders.
Hello Rasheana,
We would like to sincerely thank you for notifying us about your experience with Fabletics. In the meantime, we’d like to help resolve any problems/concerns you had. A representative from our Member Services Team will email you shortly to help you out.
Best,
Ivy
They signed me up for the VIP without my knowledge and charged my card $150 a month and wouldnt give me my money back. As well as I never got my leggings that I payed for or the free outfits you are supposed to get being a bit member. They suck and I would not recommend
Hello Shellie,
Thanks for taking the time to write a review. We always welcome feedback; it helps us know where to improve! In the meantime, we’d like to help resolve any problems/concerns you had. A representative from our Member Services Team will email you shortly to help you out.
Best,
Ivy
Everyone I spoke to seem to be passing me on to the next department who wasn't as helpful as the last. Kelly Roland is the reason I can to make those purchase but unfortunately I will not be sticking around because of the crappy way I was to treated through customer service. Give training on overall phone interaction. I am sure these people of put on phone right away without proper training.
Hello Milove,
We truly apologize for your experience! We value your business and would like to address your concerns as quickly as possible. A representative from our Member Services Team will be contacting you within 48 hours to further assist you.
Best,
Ivy
I love Fabletics. The clothes are great and the service is great. I had an issue with a seam being ripped in a pair of leggings. I asked for a replacement and had the replacement in a couple of days. No having to wait until they got my return before shipping out the replacement. Great customer service.
Hello Nancy,
Thank you for your positive feedback! That's a great encouragement for us! Hope to hear more from you in the future!
XO,
Ivy
I really enjoy the items I purchased from Fabletics as I exercise at least 6 days a week. The products have style, variety and are durable. Don't believe the higher priced competitors claims that Fabletics gear is not well made. It's excellent quality. My favorite feature of their leggings and bras are the pockets! I walk so having a place to put my cell phone and doggie doo bags is essential. The pricing (when you become a "VIP") is reasonable. The regular non-VIP prices not so much. The skip option is okay, but once I had plenty of updated work out gear, there was no more need for a monthly delivery and I kept forgetting to skip so I cancelled. I may join again next year when I decide to update my workout wardrobe. As for now, my Fabletics gear look almost brand new. I have about 5+ sets of matching bras, leggings and tops and wash and wear them at least once a week - they still look great!
Hello Yvonne,
The growth we’ve experienced over the years is because of members like you, who faithfully like our items. We appreciate your trust, and we’ll do our best to continue to give you the kind of service you deserve.
XO,
Ivy
Tried for three months to get a refund for merchandise that was acknowledged as being received.
Hello Maria,
We’re sorry to hear about your recent experience with Fabletics and we would love the opportunity to make it up to you. A representative from our Member Services Team will contact you shortly.
Best,
Ivy
Really love the products. Bought the men's line for my husband. He loves the sweatpants and the underwear.
Hello Poopeh,
This is awesome to hear! We sincerely appreciate it and we’re always happy to hear that our members are happy. Hope you have a FAB-ulous day!
XO,
Ivy
I train at the Olympic Facility in Colorado Springs for Figure skating. I train 5 to 6 hours per day. Sliding across the ice when I fall has tore up the leggings and outfits (Lulu Lemon) that I had in the past. Fabletics helps keep the sweat away from me, is very comfortable and durable for my serious training. I have not found anything that works better.
Hello Campbell,
Thank you for your remarkable review! We sincerely appreciate it and we’re always happy to hear that our members are happy and satisfied!
XO,
Ivy
It's hard to keep loyalty to the company due to such a long process of return credits and exchange of sizing. Quality control, value, and services are slipping.
Hello Tiffany,
We're truly sorry for the negative experience. Be assured that it's not the kind of service that we would like to offer to our valued members. We strive for 100% satisfaction, so a representative from our Member Services Team will reach out to you within 48 hours to help resolve any concerns you have.
Best,
Ivy
The website is very user friendly. Customer service is friendly and knowledgeable.
Hello Rosa,
We are pleased that you have chosen our showroom here in Fabletics. We hope you will always enjoy the convenience, quality, and affordability of our items! Hope you have a fabulous day!
XO,
Ivy
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Kami,
All feedback is important to us, so we appreciate the time you took to tell us about your experience. We strive to provide excellent member service, so a representative from our Member Services Team will be contacting you within 48 hours to resolve your issue.
Best,
Ivy