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Fabletics

fabletics.com
active, casual, lounge men, womenAge 19-25, 26-45
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From the business

Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.


fabletics.com
+1 844-322-5384
USA
Fabletics is part of TechStyle, Inc
Founded in 2013
Clothing item from FableticsFashion apparel by FableticsMerchandise from Fabletics clothing lineFabletics fashion product

Business Highlights

General

Parent Company: TechStyle, Inc
Year Founded: 2013
Target Gender: men, women

Shipping

Shipping Cost: $5.95
Free Shipping: sometimes
Free Shipping Detail: for orders above $49.95

Returns

Return Policy: free
Return Instructions: items must be new, unused condition with original packaging
Restocking Fees: no

Sustainability

Sustainability Score: Not Good Enough
Recycling Program: no
Responsible Materials: recycled

Product

Style: active, casual, lounge
Body Fit: regular, plus size
Available Sizes: Men's (2XS, XS, S, M, L, XL, XXL, 1X, 2X, 3X, 4X), Women's (2XS, XS, S, M, L, XL, XXL, 1X, 2X, 3X, 4X)

Customer Service

Support Channels: phone, facebook, chat
Support Phone: +1 844-322-5384

Payment Options

Payment Methods: card payments, PayPal

Membership Programs

Rewards Program: Active Junky, Rakuten, Swagbucks

How would you rate Fabletics?
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Fabletics Reviews Summary

Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
871
value
880
shipping
857
returns
613
quality
840

We monitor reviews for authenticity

Arizona
1 review
4 helpful votes
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Subscription for Clothes?
February 4, 2020

I had no idea it was a subscription that I was signing up for. I guess they should make that clearer when you're checking out. I found out about a month later when I got another rather large charge from them on my account. Cancelled it immediately after I noticed it. Thankfully I noticed it the first month it occurred because I don't normally check my bank statements that closely.
Aside from that, the leggings really are fantastic so I had to give them some stars!
Would definitely order again if you didn't have to have a subscription.

Date of experience: February 1, 2020
Cole N. — Fabletics Rep
over a year old

Hello Kelly,

All feedback is important to us, so we appreciate the time you took to tell us about your experience with the membership. We strive to provide excellent member service, so a representative from our Member Services Team will be contacting you within 48 hours to resolve your issue.

Best,
Ivy

Florida
1 review
1 helpful vote
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Long time subscriber
February 4, 2020

Generally I have been happy with fabletics quality but I have a hard time finding styles suitable for my age... Im over 60 and am not showing my midriff so many of the combo styles are for younger gals. I also am finding the leggings and shorts have too much compression for me. I mostly order joggers but I think there are only so many I need.
Please consider:
Making more tops that cover the body. (I have the Alia in every color). Shorts without compression just lining, a lighter weight collection for warm winter areas (Florida!)
And more styles in TALL sizing!

Date of experience: February 1, 2020
Cole N. — Fabletics Rep
over a year old

Hello Lynn,

We certainly thank you for your timely suggestion regarding the selections online. Since our members' satisfaction is our main concern, you can be certain that we appreciate feedback like yours that helps us achieve this goal. We hope you'll have more fabulous experiences with us in the future!

Best,
Ivy

Illinois
1 review
3 helpful votes
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Nasty Salesperson
February 4, 2020

I went to the store to do an exchange and the girl who helped me was very rude and condescending.

Date of experience: February 1, 2020
Cole N. — Fabletics Rep
over a year old

Hello Leslie,

We apologize for any inconvenience you experience in exchanging an item in the store and will use your feedback to improve our services. We strive for 100% satisfaction, so a representative from our Member Services Team will reach out to you within 48 hours to help resolve any concerns you have.

Best,
Ivy

Texas
1 review
0 helpful votes
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Quality
February 4, 2020

I loved the clothes I received but over time some of the things would stretch or the fabric would pull a little.

Date of experience: February 1, 2020
New Jersey
1 review
2 helpful votes
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Canceling my membership
February 4, 2020

All of the items I received from Fabletics were awesome. The reason I am canceling my membership is because I think they are greedy. For instance, they charge my credit card the $49.99 membership fee which basically puts a credit on my account, but then when I go to order something I have to order $49.99 or more in order to use my membership credit. So if I have a cart that doesn't total $49.99 or more then they want me to pay for that out of pocket instead of deducting it from my credit on my account. Also, if I want to use my credit to make a purchase I cannot buy an item at the sale price which I think is ridiculous. How can you charge my card every month and then tell me how I can spend my money?

Date of experience: February 1, 2020
Cole N. — Fabletics Rep
over a year old

Hello Katie,

We would like to apologize for the trouble you experience in using the credits online. We'd like to learn more about your specific situation and make things right. A representative from our Member Services Team will email you shortly to assist you.

Best,
Ivy

Utah
1 review
0 helpful votes
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Poor
February 4, 2020

It is very difficult to return or get refunds even if you are a member... I had to cancel 3x before they stopped taking money out of my account.

Date of experience: February 1, 2020
Ohio
2 reviews
0 helpful votes
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Love Fabletics!
February 4, 2020

Everything I have purchased from fabletics has been perfect! Customer service is very accommodating and returns, if necessary, are super easy. The clothes are excellent quality. I have had no issues with anything I have purchased.

Date of experience: February 1, 2020
Cole N. — Fabletics Rep
over a year old

Hello Kay,

Kind expressions of appreciation and are especially grateful for doing business with you. We here at Fabletics try our best to provide the best service and unique style, high-quality item at an affordable price!

XO,
Ivy

Texas
1 review
0 helpful votes
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Leggings
February 4, 2020

The membership is a rip off. Leggings never in stock and waste of $. Refunds never received for returned items.

Date of experience: February 1, 2020
New York
1 review
0 helpful votes
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Leggings are great!
February 4, 2020

I ordered leggings for my 13 year old daughter who is very slim and tall. Not only were they a nice thick fabric, but they also reached to the bottom of her ankles. She is always thrilled with the quality and the fact that they fit her so well. It is always hard to find leggings that suit her body needs.

Date of experience: February 1, 2020
Cole N. — Fabletics Rep
over a year old

Hello Lynda,

We always strive for 100%-member satisfaction, so we are so happy to hear that your love the leggings purchased! Hope to hear more from you in the future!

XO,
Ivy

Texas
1 review
0 helpful votes
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Love my Fabletics
February 4, 2020

Comfort meets flattering. They have seen me through my whole journey from a size 14 to now a size 6
For those who have or are about to place their first order know that the 2 for $24 leggings discount is when you become a VIP which is signing you up for their monthly subscription which is $50 a month. The $50 a month has gotten me VIP exclusive outfits which are regularly $90-$100 sets but I don't pay anything because of the subscription I paid for the month. And the subscription doesn't limit your purchase choices either. You don't just have to get the VIP exclusive ones, you can buy anything and the subscription price just goes toward your purchase as a credit, it's not charging you to be a member. If I don't want or plan on getting anything for a certain month, I can put a pause on my subscription which you can easily do online or the app. It took me a while to understand how it all works, but there you have it!
Will continue to buy!

Date of experience: February 1, 2020
Cole N. — Fabletics Rep
over a year old

Hello Kaela,

It’s great to read your feedback about Fabletics and we appreciate you taking the time to share your positive experience. We aim to provide the best service for every member!

XO,
Ivy

California
1 review
0 helpful votes
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Always happy
February 4, 2020

Able to find what I need and order easily. Orders also arrive so quickly.

Date of experience: February 1, 2020
Washington
1 review
0 helpful votes
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I really loved my Fabletics that I received for Christmas. I've only worn these pants 4-5 times in the 4 weeks I've had them and the seam on the right hip is already splitting and now has a dime-sized hole. These are a size medium (I am a size 8).

Date of experience: January 29, 2020
South Carolina
1 review
10 helpful votes
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My complaint is that they advertise something for "sale". I have a VIP membership, but when you add it to your cart the price is not the advertised sale price. You have to call and have it "manually" adjusted, meaning they sell it to you over the phone. I've also had the same issue with a email stating use your 25% discount, and when I click it to try to use it, the same issue. It does not work; you have to call in. I find that very dishonest. The product is nice, but the billing is not.

Date of experience: January 27, 2020
Cole N. — Fabletics Rep
over a year old

Hello Roxanne,

We always appreciate feedback from our members so we can serve you better. We make it a high priority to provide attentive member service to valued members like you. We value you as a member and want to make things right! A representative from our Member Services Team will contact you shortly to assist you.

Best,
Ivy

Georgia
1 review
0 helpful votes
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I recently bought my first fabletics leggings. I bought for 8.95 cents the rush shipping. Don't get me wrong they shipped out the next day I was so excited. Then I seen the tracking and noticed it was being sent to New Jersey. I'm not sure if anyone has had those problems. So I called fabletics double checking it was the right address and they said it was. So I went along with with then I looked again and it was still going to New Jersey mind you I'm in Georgia so that's the opposite direction. I also seen the package weighed 12 pounds. I called fabletics again and they said it was being shipped some where and they also repeated the tracking number to me. I wish fabletics will go deeper into this. Cause this isn't my tracking nunbwr. It's not like they are sending me the wrong stuff they just sent me the wrong tracking number

Date of experience: January 21, 2020
Cole N. — Fabletics Rep
over a year old

Hello Taylor,

Please accept our sincere apologies regarding your recent purchase with Fabletics. Our helpful Member Services Team would love to assist you with any problems you had. Someone will contact you via email within 48 hours.

Best,
Ivy

Colorado
1 review
0 helpful votes
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Scam
January 23, 2020

I bought my first two pair. What they shipped me was the wrong size. I was then told I could one exchange the one I hadn't tried on. I send it back to exchange for the size I order. Now they tell me they don't have my size and to go to the website.
While they were on the phone with me I ordered the size I wanted. I received those two at full price with no problem.

Date of experience: January 20, 2020
Washington
1 review
5 helpful votes
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While they're products are fantastic and I am in love with their leggings, the amount of frustration I received dealing with their customer service and website experience is too high to tolerate anymore.

Multiple times I have tried returning items that were either out of stock after I purchased or never told me they were final sale and I was not allowed to return it. Other times they were delivered to the wrong address and they would not re-deliver the item or they were never delivered at all and I have to wait over 3 weeks before they bother to send it again. It also takes over 2 weeks to get anything delivered in the first place.

I loathed every single time I had to call customer service. Their credit points system also doesn't make any sense.

DO NOT SHOP HERE. There are plenty of other great sporting good stores for women that are much less frustrating. Save money and stay away.

Date of experience: January 17, 2020
Cole N. — Fabletics Rep
over a year old

Hello Dana,

The default shipping address that I do see her in your account is under 12725 33rd Ave NE Apt B203 since you've mentioned that this is no longer your shipping address.

Can you please provide your correct shipping address?

Thanks in advance!

Best,
Bella

Maine
3 reviews
3 helpful votes
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Horrible
January 16, 2020

I buy my Christmas gifts early, only to find out I cannot return the outfit I bought for my daughter-in-law in November. I would really appreciate being able to speak with a customer service person in the U.S. that has authority to do SOMETHING to resolve issues! Will NEVER BUY AGAIN

Date of experience: January 12, 2020
Ivy T. — Fabletics Rep
over a year old

Hello Cynthia,

Thanks for taking the time to write a review. We always welcome feedback; it helps us know where to improve! In the meantime, we’d like to help resolve any problems/concerns you had. A representative from our Member Services Team will email you shortly to help you out.

Best,
Ivy

Georgia
1 review
2 helpful votes
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DON'T DO IT
January 16, 2020

I purchased over 250$ in merchandise on the fabletics website, the shipping time/manner of everything is simmilar to any other online store (except maybe a little slower).
A couple days after my order fabletics charged my bank the 49$ member fee (I was not expecting this charge). The only way you can cancel your membership is to call their phone number and wait on hold or to use their online chat and hold until the next available representative (this alone seems pretty scammy) every website I ever used will let you cancel a membership online without going through all of these hoops that fabletics expects you to go through and while you are trying to cancel they try to talk you into keepong it with all these "promo codes and special offers" it took me saying "cancel my membership " five times for them to stop responding with reasons on why I should keep it, then it just said "chat disconnected". UNBELIEVABLE. SO I guess I am stuck being a VIP on this $#*!ty website until I can finally get them to cancel it. Do not waste your time, no "deal" is worth this amount of hassle. SAVE YOUR MONEY.

Date of experience: January 12, 2020
Ivy T. — Fabletics Rep
over a year old

Hello Shelbie,

We truly apologize for your experience! We value your business and would like to address your concerns as quickly as possible. A representative from our Member Services Team will be contacting you within 48 hours to further assist you.

Best,
Ivy

Georgia
1 review
3 helpful votes
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Completely disappointed
January 14, 2020

When I heard about fabletics I was excited to try! But as you can see it didn't happen that way. My first problem is how they word everything. I paid for faster shipping and they said it will take 1 to 2 days of processing and shipped out. They don't tell you it takes that just to process it then about another week just to ship it out. Once I heard about that I immediately tried to cancel my order I had to call and wait about 20 minutes just to speak to a customer service representative mind you I was told I have a 5 minute wait time, I finally get someone on the phone and they asked my why I want to cancel kinda in an attack way like I insulted them. After my experience and reading reviews from other people I knew this wasn't for me. Anyways who buys workout clothes every month.

Date of experience: January 11, 2020
Cole N. — Fabletics Rep
over a year old

Hello Jaz,

We always appreciate feedback from our members so we can serve you better. We make it a high priority to provide high-quality products and attentive member service to valued members like you. We value you as a member and want to make things right! A representative from our Member Services Team will contact you shortly to assist you.

Best,
Ivy

Canada
1 review
3 helpful votes
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Worst company ever
January 13, 2020

They have charged me for two months in a row now after cancelling my membership! I have called VISA and explained to them this is a FRAUD! DO NOT ORDER FROM THIS TERRIBLE COMPANY. Can't even get them on the phone! Worst experience. And cheap quality clothes.

Date of experience: January 10, 2020
Ivy T. — Fabletics Rep
over a year old

Hello Roxanne,

Thank you for letting us know about your issue! We will use your feedback to improve our products and service. One of our Member Services team will reach out to you within 48 hours to help resolve any concerns you have.

Best,
Clark