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Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.
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Fabletics Reviews Summary
Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.
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I have had a great experience with Fabletics! I find their product to be in excellent quality. I would reccommend it anytime. They are just a little bit high priced for me BUT thankfully they have a membership program that allows members to get fantastic deals! I found the staff to be very efficient. Getting back to you in a timely manner and willing to help and listen to any challenges with ordering, mailing etc. Great company!
Signed up for my "great deal" of 2 leggings for $24, not realizing I would only have an hour to use that coupon. Did not like the pressured feeling as I scrambled to quickly decide which leggings to order. Had I had more time, able to do more research, I would have realized they ran small, but I didn't so the first leggings I got were too small. Was able to exchange after talking to someone overseas that was extremely hard to understand. Waited a couple weeks to get the 2nd attempt, one pair I didn't love, but I did love the other, BUT, it started to fall apart within just a couple weeks of limited use. Called to exchange and had the hardest time trying to understand and be understood by the person overseas. Waited forever for my exchange, and when it arrived, it wasn't the same leggings, it was another pair that I hadn't cared for. Called to try to straighten that out and was told that the leggings I loved had been discontinued. I had to choose a different pair to exchange again, hoping that I would like them better (I don't and also had to wait weeks again for them to arrive). So now, 4 months in, I have two pair of leggings I am not crazy about, not expecting them to last long, and it is too much hassle trying to get someone that has a clue what you are trying to say. As I called to cancel I discovered that they just brought back the leggings I had loved. Would like to have those but NOT worth the headache to deal with Fabletics again!
Hello Sonja,
Thank you for bringing this to our attention! We strive to provide excellent member service, so it genuinely dismays us when things like this happen. We value the opportunity to resolve this issue. Our Member Services team will be contacting you within 48 hours to assist you.
Best,
Nelle
The quality of the fabrics is amazing! The styles work as well! I have found that all of the tops and bottoms seem to be true to size; however the bras are somewhat ht or miss depending on the style. Once you find the style/size combination, you are set!
Hello Kathleen,
Great! We're happy to hear that you love the quality of our merchandise and everything fits well. We always want to create unique designs, beautiful and quality items at a very affordable price just for you! We will surely let our merchandising know about this so we can improve our services to serve you better in the future! Have a wonderful day!
Best,
Nelle
When first ordering from fabletics I ordered the 2/24 and only one pair arrived. I had to call and ask where the second pair was. Customer service was really helpful and let me know that after I placed my order, that the color had gone out of stock. A little annoyed because I had not received any information about this matter before I reached out to them. They gladly sent out another pair of another color that day. The style and fit is great, but they do tend to fall when I do squats and stuff like that. One of my leggings has string unraveling in more than one area. I have not reported this yet (just noticed it yesterday) but will be soon.
Hello Mary,
Thank you for bringing this to our attention! We're sorry to hear you ran into some sizing issues with your item. We value you as a member and we'd like to make it up to you. Our Member Services team will be in touch within 48 hours to assist you further.
Best Regards,
Nelle
Every shopping experience with Fabletics has been great
Hello Kathleen,
Great! We're so happy to hear you had a great shopping experience with us! It is members like you that help keep our lights on, and we couldn't be more grateful. Have a wonderful day!
Best,
Nelle
I love the combo that I ordered! The leggings are one of my favorites and I wear them ALL THE TIME. However, the bra fits more like a bralette and without much padding I would not choose to work out in it. I would also size down in the bra as well - I am a 36C and I ordered a large.
Hello Mackenzie,
We truly apologize for your experience! We value your business and would like to address your concerns as quickly as possible. A representative from our Member Services Team will be contacting you within 48 hours to further assist you.
Best,
Ivy
I loved the products and would recommend them. However, I don't need 3-4 emails daily for ANY product. That is the only reason I cancelled my subscription.
Hello Keely,
Thank you for your honest feedback, we deeply appreciate your review to constantly improve our services. We’re sorry to hear about your recent experience with Fabletics. Let us make it up to you. A representative from our Member Services Team will contact you shortly to assist you.
Best,
Ivy
Quality is mediocre. But. Their sizes are most of the time not the right fit, I know my size perfectly well, yet some of the tops have been either too tight (completely flat chested) or too big; leggings are a bit better; I bought a jacket and is at least 1 size more than it says.
Worst thing: you get trapped into the monthly remembering to skip the month or get dinged if you don't. I just called and cancelled my account, they said they can't delete the info (credit card and other personal info) now I have to call them again for this in 3 months! Apparently this is the law. Bunch of bs, now I have to remember to call them again to delete something they should do automatically in the first place.:(
Don't sign up! Just order from a normal' sports website, so many much much better way bigger brands out there. Fabletics has been a huge disappointment all the way to the end, and not for lack of giving them chances...
Hello Laura,
We’re sorry that the quality and size of your item was not what you expected. This is not how we do business in Fabletics. We have a very dedicated Member Services Team here to help you in any way we can. Someone will contact you via email within 48 hours.
Best,
Ivy
The initial cost to join is reasonable. Then you have to continue to order each month unless you choose to skip that month. I really do not need another thing to remember on my calendar. Too much pressure to buy, felt like a pyramid scheme.
Hello Heather,
All feedback is important to us, so we appreciate the time you took to tell us about your experience with the prices of the items and remembering to skip. We strive to provide excellent member service, so a representative from our Member Services Team will be contacting you within 48 hours to resolve your issue.
Best,
Ivy
I have always enjoyed shopping on this website. Pictures are true to color which makes my choosing a pair of bottoms easy.
Hello Diana,
Thanks a lot for the shout out! Fabletics promises to provide high-quality products for you as well as outstanding member service. Thank you and we are always happy to serve you.
XO,
Ivy
About a year ago I signed up to be a Fabletics VIP and I have really taken off since then. I get lots of emails with gorgeous, inviting graphics and very tempting deals. I love the Fabletics products. One turtleneck shirt I purchased is my favorite article of clothing I own! My purchases come quickly and each one so far has been fun to wear. I even spread the love and got outfits for my grown kids for Christmas!
Love the look and feel of this bra. Comfortable, and cute straps in the back. Enough support for a CrossFit workout.
Hello Janeese,
We are glad that you are satisfied with the sports bra you purchased. Rest assured that we will continue providing unique and new styles for members like you. We hope you will always have a fabulous experience with us in the future!
XO,
Ivy
I love my Fabletics leggings! So when my 11 year old needed leggings, I thought I would see if Fabletics would fit. The staff helped her try on a couple styles recommending the capri length as a long option. They were perfect and she was so excited to have a quality pair of leggings. Many thanks to the staff!
Hello Kathy,
We are pleased that you have chosen the leggings we have in Fabletics. We hope you will always enjoy the convenience, quality, and affordability of our items! Hope you have a fabulous day!
XO,
Ivy
Almost every piece was too big or too small, RARELY true to size. Seams on pants cut into my legs, some sports bras show a side boob (VERY NARROW CHEST), and a very limited selection in general
Hello Lisa,
We’re sorry that the size of your item was not what you expected. This is not how we do business in Fabletics. We have a very dedicated Member Services Team here to help you in any way we can. Someone will contact you via email within 48 hours.
Best,
Ivy
Great way to purchasers gift thank you for the beautiful line
Hello Loretta,
We’re glad that you found what you were looking for. It is our goal that you are always happy with what you bought from us. We look forward to seeing you again. Have a great day!
XO,
Ivy
I had a problem navigating the shipping portion of my order on your website. It wasn't allowing me to ship to someone other than myself. It took two customer reps to finally get satisfaction. One was great; the other was incompetent AND condescending.
Hello Atty. Helen,
We strive to provide excellent member service, so it genuinely dismays us when things like this happen. We value the opportunity to resolve this issue and someone from our Member Services Team will be contacting you within 48 hours to assist you.
Best,
Ivy
I ordered the sale leggings to try them out. I didn't know i was signing up to give them $49.99 a month to WHAT? Buy athletic wear forever? Who would want that? This is a really horrible way to do business and they know people will screw up and not realize what they did till its too late. They will then only return 2 months worth of money. That means if I had not seen the charge, because I don't have a lot of time to look over every charge on my bank statement, I could have paid them $600 a year until I noticed. It's so sleazy, Kate Hudson should be ashamed! Some of us work really hard for our money and we hope there aren't predatory companies trying to steal it!
Hello Holly,
We truly apologize for your experience! We value your business and would like to address your concerns as quickly as possible. A representative from our Member Services Team will be contacting you within 48 hours to further assist you.
Best,
Ivy
I appreciate having the options to see the fits on other women. This has been very helpful in deciding which leggings I want to purchase. So far, all of my purchases have been great.
Quick and easy to order, the clothes came fast. Would like the leggings to stay put during yoga, but I'm starting to see better quality in materials.
Hello Erin,
We love our members and we value your business. We want to thank you for giving us the opportunity to serve you. Our Member Services Team is always open to hearing feedback from you. Thank you!
XO,
Ivy
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Hello Michelle,
We appreciate you taking the time to share your overall experience with Fabletics! We are so grateful to have members like you who continuously admire our products and services. Rest assured we will continue to provide beautiful and quality items at a very affordable price just for you! Have a wonderful day!
Best,
Nelle