On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
Similar Brands to Consider
PrAna
Roark
Noctex
Asics
Banana Republic
Everlane
Mate The Label
Isabella Oliver
La Vie En Rose
Venus
LA Relaxed
Jungmaven
Fabletics Reviews Summary
Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
My size is never in stock which is xxl and I always order stuff for my daughter in size med always out of stock. I get bombarded with email then let down because of stock issues.
Friendly, fast, and got what I came in to do. Store was clean, with all the new merchandise show cases to nicely!
Always love Fabletics. The clothes have the best quality. I only wish I could order more, but then my bank acct would have nothing in them.
Hello Kristin,
Thank you for showing us some love! We are happy to hear that you are satisfied with our products and services! We always want to create unique designs, new styles, and high-quality products for our valued members like you!
Best,
Nelle
My only problem ordering is narrowing the selection because I want everything! Great quality and fit on everything I have ordered.
I was explaining the reason for my phone call and he hung up on me!
I didn't like how you spend your money, sometimes even hundreds at once, yet the points you earn expire relatively quick. This is unfair business practices. I also thought it was gross that Fabletics made the consumer pay the extra couple dollars on the chinese tariffs.
Hello Rene Rose,
We sincerely appreciate the feedback you shared! We always welcome the opportunity to improve our products and services. Our Member Services team will contact you within 48 hours for further assistance.
Best,
Nelle
I have tried to contact their phone line MULTIPLE times over the past 2 days and have had ZERO luck! I have emailed that(which by the way does not work) and have used their live chat to ask for help but they have ALL been giving me barely any help by giving me a phone number that does not work. I have contacted them through facebook and instagram and have yet to see a response. I am extremely infuriated and just want to speak with their customer service number for my issue.
Hello Bianca,
Thank you for writing a review! We are sorry for the negative experience you have encountered. We always welcome the opportunity to improve our products and services. Our Member Services team will contact you within 48 hours to assist you further.
Best,
Nelle
I have been ordering things from Fabletics for a very long time. The past year this company has really gone down. I have had two orders and the most recent one made me realize I won't be continuing my membership and ordering from them.
I placed an order and was looking forward to my products for an upcoming vacation planned 2 weeks after it was placed. I received a tracking number and it hasn't uploaded since their shipping partner supposedly sent it out to USPS. I had been trying to get a hold of customer service on all forms for multiple days When I finally got through to an obviously outsourced call center. They told me that they would have resent the items but now they are out of stock.
Unfortunately the only way when you want to cancel your membership and get the monthly credits back is through a check...
Hello Megan,
Thanks for writing a review! We are sad to know if you're unhappy with our shipping time frames. We always welcome the opportunity to improve our products and services. Our Member Services team will contact you within 48 hours to assist you further.
Best,
Nelle
Awsome quality. I have been a member for a long time. I still have my 1st outfit. The materials have lasted countless washings. Great choices. Only downfall is sometimes my size isn't available in things I like.
Hello Maria,
Thanks for the great feedback! Glad to hear that you are satisfied with the quality of our products and services! Apologies if you find our selection limited. Our Member Services team will be contacting you within 48 hours for further assistance.
Best,
Nelle
I love the product. Very good quality and comfortable! It's very difficult to order monthly, or even bi-monthly, when you are always out of product. It's frustrating and disappointing. When there are sales, the only thing available is 3X or 4X. Why bother looking then. That's very frustrating when you get an email for a sale, but when you open it, everything is already gone. This always happens!
Hello Rhonda,
Thank you for writing a review! We are sorry to hear if you find our selection limited. We always welcome the opportunity to improve our products and services. Our Member Services team will contact you within 48 hours for further assistance.
Best,
Nelle
I forgot to cancel last month, no big deal, went on to pick something out. The bag I wanted was not eligible so I decided to wait until I found something that was. Went on this month to cancel and decided I would redeem my credit. Ordered and it looked like my membership fee had been applied(to certain items.) checked out and I cancel cancel for this month because I shopped but there is no indication of my other $50 credit for me to use. Why make this so difficult?
Hello Kait,
Thanks for bringing this to our attention! We are sorry to hear if your credit was not applied to your order. We value your business with us. Our Member Services team will be contacting you within 48 hours for further assistance.
Best,
Nelle
My experience was fine. I bought a gift card and the transaction was completed as advertised. It was like buying something from any other merchant. No big deal.
Hello Mark,
Thanks for writing a review! We're glad to hear that you're satisfied with your shopping experience with us. Your satisfaction is what we always aim for. Have a great day!
Best,
Nelle
I purchased a two items for the price of one.
When I received my order only one item was sent to me.
I contacted customer service mentioning missing one item and they said I did not click for two items.
I said I did on the two for the price of one. I then asked to get the other article and they denied my request. After that I cancelled my membership with Fabletics.
I also get the membership was never enough money to cover the cost of a least one article. I ended up spending another $50 on top of the membership to get anything. Way too much to pay $100 for a pair of leggings.
The line has a nice variety of leggings but not always well describe when it comes to the thickness or lightness of the fabric.
Hello Nadege,
Thank you for sharing your feedback! We're sorry if you are not satisfied with our fabrics. We value your business with us. Our Member Services team will be contacting you within 48 hours for further assistance.
Best,
Nelle
I'm having money withdrawn from my checking account every month but can't use it to buy online.
Hello Pam,
We sincerely appreciate the feedback you shared! We value your business with us. Our Member Services team will be contacting you within 48 hours for further assistance.
Best,
Nelle
I already had this top in black so when I saw it available in green I jumped at it. It fits great and I love the built-in bra as it reduces the amount of things I have to wear/wash. Also, the pocket on the back fits my large phone well.
Hello Roxann,
Thanks for the great review! We are delighted that you enjoyed our products! We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Dean
Love being part of Fabletics! It's so easy to accept or decline and doesn't end up hurting members in the long run. Love their clothes and their fitting guide is awesome!
Hello Stephanie,
Awesome! We're happy to provide you a positive experience with our products and services! It is members like you that help keep our lights on, and we couldn't be more grateful. Stay fabulous!
Best,
Dean
I have been so satisfied at the quality and style of Fabletics. I love to exercise and I only wear Fabletics. Incredible comfort and I feel confident.
Hello Pamela,
We are happy to know that you had a great shopping experience with us! We always make sure to provide beautiful and quality items at a very affordable price just for you! Have a great day!
Best,
Dean
I have wanteed these shorts all summer, but have not gone out anywhere. I finally went to the Old Orchard store and tried on for size. They didn't have but found them in Woodfield. The manager did a phone order. I got the correct item in color and size the next day! And I used my credit from a few months ago when I forgot to cancel the automatic charge. I'm very happy and thanks.
Hello Elizabeth,
Thank you so much for sharing your experience with Fabletics! Our goal is 100% member satisfaction, and it sounds like we achieved that goal with you. We want every experience to be “five stars”! Have a great day!
Best,
Dean
Subscription is worthless when there is no inventory
Hello Roxane,
Thank you for writing a review! We are sorry to hear if you find our selection limited! We value your business with us. Our Member Services team will be contacting you within 48 hours for further assistance.
Best,
Nelle
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Pegeen,
Awesome! Thank you for giving Fabletics positive feedback! We are happy to know that your package arrived early. Enjoy your purchase!
Best,
Nelle