Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Fabletics

Fabletics

fabletics.com
active, casual, lounge men, womenAge 19-25, 26-45
Write a Review

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.


fabletics.com
+1 844-322-5384
USA
Fabletics is part of TechStyle, Inc
Founded in 2013
Clothing item from FableticsFashion apparel by FableticsMerchandise from Fabletics clothing lineFabletics fashion product

Business Highlights

General

Parent Company: TechStyle, Inc
Year Founded: 2013
Target Gender: men, women

Shipping

Shipping Cost: $5.95
Free Shipping: sometimes
Free Shipping Detail: for orders above $49.95

Returns

Return Policy: free
Return Instructions: items must be new, unused condition with original packaging
Restocking Fees: no

Sustainability

Sustainability Score: Not Good Enough
Recycling Program: no
Responsible Materials: recycled

Product

Style: active, casual, lounge
Body Fit: regular, plus size
Available Sizes: Men's (2XS, XS, S, M, L, XL, XXL, 1X, 2X, 3X, 4X), Women's (2XS, XS, S, M, L, XL, XXL, 1X, 2X, 3X, 4X)

Customer Service

Support Channels: phone, facebook, chat
Support Phone: +1 844-322-5384

Payment Options

Payment Methods: card payments, PayPal

Membership Programs

Rewards Program: Active Junky, Rakuten, Swagbucks

How would you rate Fabletics?
grey stargrey stargrey stargrey stargrey star

Fabletics Reviews Summary

Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
871
value
880
shipping
857
returns
613
quality
840

We monitor reviews for authenticity

Ohio
1 review
0 helpful votes
Follow Andrew A.
Unfollow Andrew A.
Share Review
Report Review

False Advertisement
September 30, 2020

Tricks you in to a subscription with out any up front Approval from you. Can't order anything with out them dipping in your bank account monthly just to say You have a subscription I didn't agree to anything like that. Its a shame a hustle out to rip people off over priced lies.

Date of experience: September 1, 2020
Nelle P. Fabletics Rep
over a year old

Hello Andrew,

Thank you for writing a review! We are continuously striving to satisfy our member’s needs as much as possible, especially with our VIP membership. We will contact you within 48 hours for further assistance.

Best,
Nelle

California
1 review
0 helpful votes
Follow Carmen H.
Unfollow Carmen H.
Share Review
Report Review

Meh
September 30, 2020

It's alright, I wanted to try it out but i just do not love the quality of the few tops and bottoms that I purchased. I even did a second month to give it another shot but it was still the same. It's also a pain the struggles you go through just to close your membership.

Date of experience: September 1, 2020
Nelle P. Fabletics Rep
over a year old

Hello Carmen,

Thank you for writing a review regarding the product that you received. Your feedback is helpful for us to hear. Our Member Services team will be contacting you within 48 hours for further assistance.

Best,
Nelle

Arizona
1 review
0 helpful votes
Follow Lori A.
Unfollow Lori A.
Share Review
Report Review

Wonderful quality products
September 1, 2020

I'm always happy with anything I get from Fabletics. They are my favorite to work out in. I don't worry about pants falling down, everything is always so functional and comfortable.

Date of experience: September 1, 2020
California
1 review
0 helpful votes
Follow Desirea A.
Unfollow Desirea A.
Share Review
Report Review

Somewhat satisfied as a Elite Member
September 1, 2020

I don't feel like I can order monthly due to my size or ideal color or pattern or functionality item I want is always out of stock.
Maybe something to ponder on is a way to notify your members when that item is in stock in the exact item, size and, color they're looking for? ‍ A way for us to save for later "wishlist" or something
Then if we were notified we can make our purchase?
I appreciate being able to skip the month but usually it's due to product being out

Date of experience: September 1, 2020
Nelle P. Fabletics Rep
over a year old

Hello Desirae,

We sincerely appreciate the feedback you shared regarding our selection in your size. We value your business with us. Our Member Services team will be contacting you within 48 hours for further assistance.

Best,
Nelle

California
1 review
0 helpful votes
Follow Ana R.
Unfollow Ana R.
Share Review
Report Review

I love FABLETICS
September 1, 2020

I'm a vip from 2016 now 2020 I love the leggings and top the outfit are really good quality and elegant at the same time. The quality is the best

Date of experience: September 1, 2020
Washington
2 reviews
0 helpful votes
Follow Chelsea K.
Unfollow Chelsea K.
Share Review
Report Review

Great product!
September 1, 2020

Very comfortable! They always have a great selection with lovely fabric.

Date of experience: September 1, 2020
New York
1 review
0 helpful votes
Follow Anson F.
Unfollow Anson F.
Share Review
Report Review

Lost product
September 30, 2020

I never received my product. When I called for more information, I was told that it was FedEx's problem and that I need to call. When I asked why Fabletics couldn't call the representative doubled down and said I needed to call since it wasn't a fabletics priblem

Date of experience: September 1, 2020
Nelle P. Fabletics Rep
over a year old

Hello Anson,

We are very sorry to hear that you are disappointed with our shipping and delivery. We will be contacting you shortly to help you further.

Best,
Nelle

New Jersey
1 review
0 helpful votes
Follow Dorothy G.
Unfollow Dorothy G.
Share Review
Report Review

Fabulous products
September 1, 2020

I'm fairly new to Fabletics and have purchased tops, sports bra and bottoms. All have been great and wear nicely no matter how much I sweat!
There was ones return and the experience was smooth and I was very satisfied.

Date of experience: September 1, 2020
Nelle P. Fabletics Rep
over a year old

Hello Dorothy,

Thanks for writing positive feedback! We are happy to hear that you are satisfied with our products and services! We always want to create unique designs for our valued members like you!

Best,
Nelle

Connecticut
1 review
1 helpful vote
Follow Erin K.
Unfollow Erin K.
Share Review
Report Review

Quality is going down
September 30, 2020

I've been a member of Fabletics and have purchased many items over the past few years. The past few pieces I've purchased are sewn incorrectly, have pieces that come undone, or are of overall poor quality compared to past purchases.

Date of experience: September 1, 2020
Nelle P. Fabletics Rep
over a year old

Hello Erin,

Thank you for writing a review regarding the product that you received. Your feedback is helpful for us to hear. Our Member Services team will be contacting you within 48 hours for further assistance.

Best,
Nelle

Utah
1 review
1 helpful vote
Follow Diana N.
Unfollow Diana N.
Share Review
Report Review

Pretty lousy service
September 30, 2020

We ordered over a month ago, and still have yet to receive anything. No communication from Fabletics customer service, I finally had to contact them. They just casually said it was still in the warehouse waiting for shipment because of problems with FedEx. I get that some things are out of their control, but so many things are in their control. Like a discount on the next order, or at some point just comping the order, or even just giving some type of credit on the account. Minimum would be keeping me updated on their own so I'm not left wondering what happened to my order. I shouldn't have to contact them if they are having issues, they should be reaching out to me. Having tracking on their shipments automatically given to us would also be helpful. AND when I did contact them and I was worried about returns if something didn't work (being it was so far out from the order date) she said that with my status we could always return for an account credit. UM NO, that's not okay! It's not my fault it's taking now over a month to get to me. If I return something I should get a refund as I normally would have. This may be the last order I place with them.

Date of experience: September 1, 2020
Nelle P. Fabletics Rep
over a year old

Hello Diana,

Thanks for your effort in writing a review! We are sad about the negative experience you had with our shipping. We will be contacting you via email within 48 hours for assistance.

Best,
Nelle

Texas
2 reviews
1 helpful vote
Follow Christa F.
Unfollow Christa F.
Share Review
Report Review

I love the styles that Fabletics offers, but why show me them at all if they're already sold out? It's very frustrating to see outfits that are cute and not available in my size. Also, I find it difficult and frustrating to find the right size leggings in each of the different styles, because they all fit so differently. Some leggings in Medium would fit me better in Small and vice versa. This is also hard to know until I'm actually working out in them. Seems like they fit fine until I'm working out and they're slipping down.

Date of experience: September 1, 2020
Nelle P. Fabletics Rep
over a year old

Hello Christa,

Thanks for writing a review! We are sorry to hear if you find our selection limited! We value your business with us. Our Member Services team will be contacting you within 48 hours for further assistance.

Best,
Nelle

Pennsylvania
1 review
0 helpful votes
Follow Elizabeth Y.
Unfollow Elizabeth Y.
Share Review
Report Review

Shipping delay
September 1, 2020

I liked the items that I ordered and received but the shipping seemed to take longer than it should have. After I place my order it takes about 2 weeks for me to actually get the items.

Date of experience: September 1, 2020
Nelle P. Fabletics Rep
over a year old

Hello Elizabeth,

Thank you for writing a review! We are sorry to hear if you're not happy with our shipping time frames. We value your business with us. Our Member Services team will be contacting you within 48 hours for further assistance.

Best,
Nelle

Texas
1 review
0 helpful votes
Follow Hayden V.
Unfollow Hayden V.
Share Review
Report Review

Great Quality
September 1, 2020

Everything I have bought from Fabletics has been awesome. Great quality, great price, super easy returns and exchanges!

Date of experience: September 1, 2020
Nelle P. Fabletics Rep
over a year old

Hello Hayden,

Wow! We love to hear that you are happy with everything that you purchased from us! We always make sure to make beautiful and quality items at a very affordable price just for you!

Best,
Nelle

Kentucky
1 review
2 helpful votes
Follow Alison C.
Unfollow Alison C.
Share Review
Report Review

Fabletics leggings are great quality; however, I'd rather go buy cheaper and even lesser quality products elsewhere than deal with the hassle of trying to be a supposed "VIP" customer of Fabletics. The clothes are usually sold out early leaving very little selection. Sale prices and clearance prices are often not available to VIP members. It's disappointing because some of my favorite activewear is from Fabletics, but I just don't like all of the hoops and games of being a Fabletics customer.

Date of experience: September 1, 2020
Nelle P. Fabletics Rep
over a year old

Hello Alison,

Thank you for writing a review! We are continuously striving to satisfy our member’s needs as much as possible, especially with the availability of our products. Our Member Services team will get in touch with you within 24-48 hours to further assist you.

Best,
Nelle

Illinois
1 review
0 helpful votes
Follow Ashley D.
Unfollow Ashley D.
Share Review
Report Review

Love their stuff
September 1, 2020

I order from them very regularly, I've never had a bad experience and the clothes always look great!

Date of experience: September 1, 2020
Georgia
1 review
1 helpful vote
Follow Katie R.
Unfollow Katie R.
Share Review
Report Review

Too frustrating to make it worthwhile
September 30, 2020

I was a part of the VIP program for roughly 4 months & I had issues EVERY SINGLE time I tried to order something. The most frustrating part is the lack of product. Sure they advertise that they cater to all sizes but it seems they have super limited runs or don't make enough to meet demands because everything was constantly sold out. I would wake up to an email the first day of the month to select from that month's prints & styles & they would all be sold out by 9 am... and I'm on the East Coast! I'm not logging in at midnight on the first of every month to fight someone for some leggings. Then if I happened to find something that had a few left, as in would literally say "8 left in stock", it wouldn't allow me to add them to my cart. I spoke with Customer Service about this & was told over the phone"Yeah that happens when the count gets low." They couldn't even add it to my cart for me. So I ask, why have a count up at all if you won't be allowed to purchase the precious few that are left? Then there's the shipping. I tried to be understanding the first few times, seeing as there's a pandemic & all, but when my last order was shipped via Pitney Bowes & took over a month to reach me with nothing I could do about it. The tracking number said it had been delivered to my local USPS Office, but when I still hadn't received it after 2 weeks I went to my local USPS, where they said they had no information on it & having a Pitney Bowes tracking number does them no good in finding it. And when you go on to Pitney Bowes's website there is no customer services except for the corporations who are using them, nothing for the customer whose package never arrives. And Fabletics Customer Service is notoriously slow in responding. So when my package still hadn't arrived after another 2-2.5 weeks I requested a refund & canceled my subscription. Clothes are great but definitely not worth the price PLUS the hassle & inconvenience.

Date of experience: September 1, 2020
Nelle P. Fabletics Rep
over a year old

Hello Katie,

We sincerely appreciate the feedback you shared regarding the availability of our products and our shipping time frames. We always welcome the opportunity to improve our products and services. Our Member Services team will contact you within 48 hours for further assistance.

Best,
Nelle

North Carolina
1 review
0 helpful votes
Follow Drena A.
Unfollow Drena A.
Share Review
Report Review

Fab Fit
September 1, 2020

Product is awesome however the time to receive the product is not so good.

Date of experience: September 1, 2020
Pennsylvania
1 review
0 helpful votes
Follow Brandy Q.
Unfollow Brandy Q.
Share Review
Report Review

Leggings
September 1, 2020

Love my leggings! They are my favorite for working out and everyday use

Date of experience: September 1, 2020
Nelle P. Fabletics Rep
over a year old

Hello Brandy,

Awesome! Glad to hear that you love your leggings! We always want to create unique designs, new styles, and high-quality products for our valued members like you!

Best,
Nelle

California
1 review
0 helpful votes
Follow Diana K.
Unfollow Diana K.
Share Review
Report Review

Great service
September 1, 2020

In store visit soon after reopening with safety precautions. The two staff in the store made sure to keep capacity safe and also were very helpful to my daughter and I as we shopped and tried items non.

Date of experience: September 1, 2020
Nelle P. Fabletics Rep
over a year old

Hello Diana,

Thanks for writing a review! We are happy to hear that you are satisfied with our products and services! Fabletics promises to provide high-quality products for you as well as outstanding member service. Thank you and we are always happy to serve you.

Best,
Nelle

Wisconsin
1 review
0 helpful votes
Follow Amy M.
Unfollow Amy M.
Share Review
Report Review

Poor quality
September 30, 2020

My leggings came apart at the seam within 30 minutes of wearing them. I will be canceling my subscription bcz the leggings are too expensive for them to fall apart. The worst part is I was unable to get in touch with anyone via phone and there was no email option. I tried thru messenger but it wouldn't accept my message nor the picture I tried to provide that showed the rip and the tag (unfortunately cut off) to show that they were brand new

Date of experience: September 1, 2020
Nelle P. Fabletics Rep
over a year old

Hello Amy,

Thank you for writing a review regarding the product that you received. Your feedback is helpful for us to hear. Our Member Services team will be contacting you within 48 hours for further assistance.

Best,
Nelle