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Fabletics

fabletics.com
active, casual, lounge men, womenAge 19-25, 26-45
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From the business

Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.


fabletics.com
+1 844-322-5384
USA
Fabletics is part of TechStyle, Inc
Founded in 2013
Clothing item from FableticsFashion apparel by FableticsMerchandise from Fabletics clothing lineFabletics fashion product

Business Highlights

General

Parent Company: TechStyle, Inc
Year Founded: 2013
Target Gender: men, women

Shipping

Shipping Cost: $5.95
Free Shipping: sometimes
Free Shipping Detail: for orders above $49.95

Returns

Return Policy: free
Return Instructions: items must be new, unused condition with original packaging
Restocking Fees: no

Sustainability

Sustainability Score: Not Good Enough
Recycling Program: no
Responsible Materials: recycled

Product

Style: active, casual, lounge
Body Fit: regular, plus size
Available Sizes: Men's (2XS, XS, S, M, L, XL, XXL, 1X, 2X, 3X, 4X), Women's (2XS, XS, S, M, L, XL, XXL, 1X, 2X, 3X, 4X)

Customer Service

Support Channels: phone, facebook, chat
Support Phone: +1 844-322-5384

Payment Options

Payment Methods: card payments, PayPal

Membership Programs

Rewards Program: Active Junky, Rakuten, Swagbucks

How would you rate Fabletics?
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Fabletics Reviews Summary

Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
871
value
880
shipping
857
returns
613
quality
840

We monitor reviews for authenticity

Connecticut
1 review
0 helpful votes
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Comfy and Casual
September 5, 2020

Quality and comfort combined. Some unique detail.
Fits according to size. Use for exercise or going out.

Date of experience: September 5, 2020
Arizona
1 review
0 helpful votes
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Satisfied with the item but
September 5, 2020

I am very satisfied with the quality and fit of the item. But it just took very long time to deliver.

Date of experience: September 4, 2020
Cole N. — Fabletics Rep
over a year old

Hello Arlyn,

Thank you for writing a review! We are happy to hear that you are satisfied with your purchase. We promise to keep our standard in quality and fit just for you!

Best,
Nelle

Indiana
1 review
0 helpful votes
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Great quality
September 5, 2020

Everything I have ordered has fit perfectly and is high quality material

Date of experience: September 4, 2020
Cole N. — Fabletics Rep
over a year old

Hello Katrina,

Thanks for the awesome feedback! We are happy to hear that your purchase fits well! We promise to keep our standard in quality and fit just for you!

Best,
Nelle

Michigan
1 review
0 helpful votes
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Comfort & functionality
September 4, 2020

I love my new Fabletics workout wear! It is comfortable, has plenty of pockets in the trinity leggings & shorts and I love the compression that holds you in all the right places.

Date of experience: September 4, 2020
Colorado
1 review
1 helpful vote
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Terrible customer service
September 30, 2020

Chat customer services people were no help, it just quit, no good number to call

Date of experience: September 4, 2020
New Jersey
1 review
0 helpful votes
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Shoe shopping
September 4, 2020

All good. Quick and easy. I love my shoes.
Very comfortable

Date of experience: September 4, 2020
Virginia
1 review
0 helpful votes
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Twisty Outfit
September 4, 2020

Fabletics suggested a $49 outfit where the highwasited capris leggings not only had POCKETS but a cute little twist on the side. The shirt is the same material we already love, and can't stop feeling, with a similar twist on the back of the shirt. Love the quality as always and the speed of shipping.

Date of experience: September 4, 2020
Cole N. — Fabletics Rep
over a year old

Hello Amanda,

Wow! Thanks for sharing your feedback! We are happy to know that you love the quality of our products! This motivates us to do more and we promise to keep our standard in service and style just for you!

Best,
Nelle

North Carolina
1 review
0 helpful votes
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Very Disappointed
September 30, 2020

I order leggings and a sports bra in size extra-small. I received two pairs of leggings one was size medium (clearly wrong)! I called and asked for a return label and for them to ship me the correct product. They then shipped me a medium sports bra in the wrong color as well. I was so upset and disappointed! I have decided to skip each month for the foreseeable future.

Date of experience: September 4, 2020
Nelle P. — Fabletics Rep
over a year old

Hello Megan,

Thank you for writing a review regarding the product that you received. Your feedback is helpful for us to hear. Our Member Services team will be contacting you within 48 hours for further assistance.

Best,
Nelle

Missouri
1 review
0 helpful votes
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Passing the buck
September 30, 2020

The leggings I purchased are one of the best fits I have found. However, the company passing on the tariff fee to its customers is beyond unacceptable. The company has chosen to pursue business practices outside the US... they should pay for their choice, not the customer.

Date of experience: September 4, 2020
Nelle P. — Fabletics Rep
over a year old

Hello Brea,

We sincerely appreciate the feedback you shared regarding the tariff fee. We always welcome the opportunity to improve our products and services. Our Member Services team will contact you within 48 hours for further assistance.

Best,
Nelle

Arkansas
1 review
0 helpful votes
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Gay quality, nice fit
September 4, 2020

Very happy with new leggings. Love the pockets! Washes well

Date of experience: September 4, 2020
Cole N. — Fabletics Rep
over a year old

Hello Daniella,

Wow! We are happy to hear that you love our leggings! We always want to create unique designs for our valued members like you!

Best,
Nelle

California
1 review
0 helpful votes
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I absolutely love the leggings from here; however, if you sign up for the membership it's very misleading, stating you can "skip" months that you don't see anything you want to purchase. If you skip the month it doesn't "skip" anything. All that does is add your $50 to your account so you're still billed each month no matter what. Additionally, you can not cancel online. You have to call and when I called I was the 284th caller and waited for 2+ hours to get through. Such a crap business model. I'd rather pay full price when I need new leggings than be charged $50 every month just for a 25% discount.

Date of experience: September 4, 2020
Nelle P. — Fabletics Rep
over a year old

Hello Amber

Thank you that you are satisfied with our products! We are continuously striving to satisfy our member’s needs as much as possible, especially with our VIP membership. We will contact you within 48 hours for further assistance.

Best,
Nelle,

California
1 review
0 helpful votes
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FAB-letics
September 4, 2020

I love working out in these leggings! They are the best ones I have ever owned!

Date of experience: September 4, 2020
Iowa
1 review
0 helpful votes
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I never got my refund
September 30, 2020

I never got my refund of $49.95 for the monthly subscription I didn't want

Date of experience: September 4, 2020
Nelle P. — Fabletics Rep
over a year old

Hello Heather,

We sincerely appreciate the feedback you shared! We always welcome the opportunity to improve our products and services. Our Member Services team will contact you within 48 hours for further assistance.

Best,
Nelle

Canada
1 review
1 helpful vote
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I was a very happy member. I sometimes wasn't happy with the fit or the quality of the clothes but I spent a lot of money every month by ordering at least 3 outfits plus my membership. I had saved up quite a bit of there point system. Enough to get a free outfit. My daughter had a tantrum over her one outfit not coming because they were out of the size- it would be nice to get a heads up and offer a different size instead of just sending half the outfit and that's it. So she went on my phone and sent off an email saying it was bull$#*! and she wants to quit the company. They canceled my membership and when I emailed to rectify they took away all of my points. Flat out refused to give them back. What company would do that? Throw away a great customer over I think 2000 points = a mere outfit. Instead of keeping a happy client who purchases more that 3 a month. I spend thousands of dollars here. This company has so much potential but it's sad how they choose to treat clients. I have read many many comments siting many upset customers that I wish I had read before I took my business here. Happily now shopping at several different stores getting different styles however I do miss looking forward to new outfits every month. I hope someone with business savvy and a great product starts a similar company because I will happily join! The order number is from one of my last orders.

Date of experience: September 4, 2020
Georgia
1 review
0 helpful votes
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Online Ordering Issue
September 30, 2020

I'm giving this an average rating, because I actually love the product. Fabletics leggings are the only leggings I have bought in a year. I run long distances daily, and want/need enough leggings to support my activity level. Fabletics have worked out great for me. HOWEVER, at some point in the winter their website started freezing up every time I tried to place an order. I had to call to place an order once, and I've even gone into the store (which isn't ideal during a pandemic). I'm at the point where I'm ready to give my business to somewhere like Lulu or Athleta, even if Fabletics work for me. I'm a busy person, and I shop mostly online, so I value convenience, and a broken website is not convenient at all for me. I'm hanging on waiting for to chat with a representative as I type this.

Date of experience: September 3, 2020
Nelle P. — Fabletics Rep
over a year old

Hello Stephanie,

Thank you that you are satisfied with our products! We are continuously striving to satisfy our member’s needs as much as possible, especially with our website. We will contact you within 48 hours for further assistance.

Best,
Nelle

Germany
1 review
0 helpful votes
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Never got it
September 30, 2020

I never got my order they resent the order about 30 days ago and still nothing

Date of experience: September 1, 2020
Texas
1 review
0 helpful votes
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Fantastic
September 2, 2020

Very satisfied with each purchase. Love the material and fit of each top and bottom. Was so excited to get my matching tennis shoes and comfortable socks. I get so many compliments on my matching outfits and mask zlso.

Date of experience: September 1, 2020
Nelle P. — Fabletics Rep
over a year old

Hello Debra,

Thanks for the great feedback! This motivates us to do more and we promise to keep our standard in quality and fit just for you! We always want to create unique designs, new styles, and high-quality products for our valued members like you!

Best,
Nelle

Vermont
1 review
0 helpful votes
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Love Fabletics!
September 2, 2020

Everything I have bought from there has fit perfect! So comfy and soft :)

Date of experience: September 1, 2020
Indiana
2 reviews
0 helpful votes
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The quality is fantastic!
September 2, 2020

I am never disappointed with the items I choose. The quality of the materials and style are fabulous! I love this brand.

Date of experience: September 1, 2020
Virginia
1 review
0 helpful votes
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Sports Bra and Matching Pants
September 30, 2020

For the price the quality was not Fabletics normal. The sports bra is not supportive at all and not made for females who are large chested. This bra ran smaller than another one that I have which is similar. Pants are cute but sag in the crotch, even though they are the same size as other Fabletic work out pants I own.

Date of experience: September 1, 2020
Nelle P. — Fabletics Rep
over a year old

Hello Alana,

Thank you for writing a review regarding the product that you received. Your feedback is helpful for us to hear. Our Member Services team will be contacting you within 48 hours for further assistance.

Best,
Nelle