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Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.
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Customer Service
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Membership Programs
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Fabletics Reviews Summary
Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.
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I have bought a lot of clothes from Fabletics, and I'm a very active person. The outfits that are suitable for high impact are limited in number and have less aesthetically pleasing designs. They also tend to start falling apart—stretching, holes, rips at seams, unraveling seams—within 3mo of use.
My order shipped really quickly and my size was available in the color I was looking for!
Hello Angel,
Awesome! Thanks for sharing your great shopping experience with us! Rest assured we will continuously create unique designs and highest quality products to choose from.
Best,
Nelle
My last order and others before, I used my credits from months i did not purchase and after I purchase my item never shows up but you take my credit away. My purchase on August 14th still has not gotten here.
Hello Courteney,
Thank you for writing a review regarding your purchase! We always welcome the opportunity to improve our products and services. Our Member Services team will contact you within 48 hours for further assistance.
Best,
Nelle
I've been a member of fabletics for years. Always quality product and a price point lower than other higher end fitness brands. The whole "skip the month" thing is kind of annoying, but it's worth it. I feel like more success would be had without that. It seems like the old "get 15 records for $1" clubs of old. I see how that could turn some off.
The items are super overpriced. I like the idea of being charged monthly and then you can "save" up for a more expensive item, but almost everything is just overpriced and not worth the money.
Hello Daphnnee,
Thank you for writing a review regarding our pricing. We are continuously striving to satisfy our member’s needs as much as possible, especially with our prices. We will contact you for further assistance.
Best,
Nelle
I got a Fabletics gift card for my birthday, and I have had several negative experiences over the last few months with this company. Every time I try to apply a coupon, I end up having to call customer service to either get the credit or understand why it doesn't apply. Since I had a gift card, it gave me store credit, which can't always be used for discounted items, which is ridiculous. It's always very hard to understand the customer service representatives. They are often out of stock of the size that I need. Also, while the items seem to be a good quality, the tags inside their products are long, and made of an itchy paper. I always tear them out, but then there is no information printed anywhere else about size or washing instructions. This seems like a very poor design flaw, especially considering that athletic clothing should be comfortable and easy. I've also had issues with photos loading on their website from my Mac. Once I have used up my credit, I won't be shopping with Fabletics anymore.
Hello Amy,
Thank you for sharing your overall shopping experience with Fabletics. We are continuously striving to satisfy our member’s needs as much as possible, especially with the availability of our products and our credit usage policies. Our Member Services team will get in touch with you within 24-48 hours to further assist you.
Best,
Nelle
Hello Amanda,
Thank you for writing a review regarding the product that you received. Your feedback is helpful for us to hear. Our Member Services team will be contacting you within 48 hours for further assistance.
Best,
Nelle
I love the fit on the tall pants and the material is super soft! Also my pants stay in place!
Hello Blanca,
This motivates us to do more and we promise to keep our standard in quality and fit just for you! We always want to create unique designs, new styles, and high-quality products for our valued members like you!
Best,
Nelle
Overpriced for one thing. Some of the leggings begin to pill quickly. I was charged when I passed and the shipping was undependable.
Hello Marti,
Thank you for writing a review regarding our pricing and the quality of our products. We always welcome the opportunity to improve our products and services. Our Member Services team will contact you within 48 hours for further assistance.
Best,
Nelle
After checking out with my 2 pairs of pants, I got an email saying I was now enrolled in their monthly Fabletics club (or whatever) and I would be billed monthly for this privilege & my NEXT purchase would be 50% off. I sent an email asking why I was enrolled & why the 50% off on the 2nd purchase & I never heard back & I wasn't billed for the membership (I think?). Confusing, not great customer care. (Full price) pants were great, though!
Hello Carrie,
Thank you that you are satisfied with our products! We are continuously striving to satisfy our member’s needs as much as possible, especially with our VIP membership. We will contact you within 48 hours for further assistance.
Best,
Nelle
The clothing was great. The quality was great. However, Everytime I tried to order something in specific my size was never available. I felt like the selection was limited as well.
Hello Shannon,
Thank you for writing a review! We are continuously striving to satisfy our member’s needs as much as possible, especially with the availability of our products. Our Member Services team will get in touch with you within 24-48 hours to further assist you.
Best,
Nelle
I bought my products in store. The employees were very courteous and went out of their way to help me find a size l
I can never get the right size leggings. I'm usually a medium, but the mediums I get don't fit my thighs... some leggings are so thick and don't stretch enough. Only one of the leggings I got and love and they are size medium. I did get large and they were too large... I think it depends on the material
Hello Adriana,
Thank you for writing a review regarding the product that you received. Your feedback is helpful for us to hear. Our Member Services team will be contacting you within 48 hours for further assistance.
Best,
Nelle
Comfortable and fit very well. Shipping is the only problem. Sometimes I've received rather quickly, others, many weeks.
Also being VIP when I bank my $50 and don't want to use it this month, I go to use it the following and I can't use it on sale items. That's ridiculous since $50 is $50.
Hello Erica,
Thank you that you are satisfied with our products! We are continuously striving to satisfy our member’s needs as much as possible, especially with our VIP membership. We will contact you within 48 hours for further assistance.
Best,
Nelle
I used two months of credit to order two pairs of pants and I still haven't received them. It's been well over a month
Hello Beth,
Thank you for writing a review! We are sorry to hear if you still haven't received your order yet. We always welcome the opportunity to improve our products and services. Our Member Services team will contact you within 48 hours for further assistance.
Best,
Nelle
Got a new fall look looks good on feels good too and so comfortable
Hello Charlene,
Thank you for such a wonderful review! This motivates us to do more and we promise to keep our standard in service and style just for you!
Best,
Nelle
This last time I ordered from fabletics, they used a new shipping partner and my stuff basically sat somewhere in a warehouse for more than three weeks, not moving or transferring to a delivery service. It was incredibly annoying because this isn't the first time something goes wrong with fabletics. I've previously ordered from them only to get an email a week later letting me know that they oversold an item. (Has happened more than once) Fabletics seriously needs to get their stuff together.
Hi Cynthia.
We appreciate your feedback on your shopping experience with us! We will be contacting you via email within 48 hours for assistance.
Best,
Cathy
Poor quality products, they took first subscription of £49, I made a complaint and they refunded. At that point they were suppose to cancel the VIP membership, taken further subscriptions and refuse to repay my money back. I would never buy products for them again, better quality elsewhere for less!
Hello Debbie,
Thank you for bringing this to our attention! We are sorry to hear if you're unhappy with our products and services. We’ve sent you a request on www.sitejabber.com asking for your account information in order for us to pull up your account and assist you further. Kindly check your email notification from www.sitejabber.com or log on to the website to respond to the request and we'll be happy to assist you.
Best Regards,
Nelle
I have been a member of Fabletics since 2011. I absolutely love their products. You can skip a month at any time that you don't want to buy anything, which is a great option. I don't like the pricing system. Don't get me wrong, I believe the cost for the items are reasonable for a quality product. I don't appreciate how they price the items as 32.75 and the other item comes up 16.50 in your cart so you are. 75 cents under your fifty... every freakin time. As a VIP member, you have to order in the first five days, and in that time there are no specials or sales. If you save your fifty and choose not to skip, you can not apply that fifty to a sale item that will come up after the first five days. I also have an issue with customer service. I can not understand what they are saying. I feel bad, but it's kind of important to understand the customer representative. And last but not least, the shipping time is stupid long. This last order is on day 15 and still in postal limbo.
Hello Bridgett,
All feedback is important to us, so we appreciate the time you took to tell us about your experience. We strive to provide excellent member service, someone from our Member Services team will be contacting you within 48 hours to assist you.
Best,
Daniel
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Breah,
Thank you for writing a review regarding the product that you received. Your feedback is helpful for us to hear. Our Member Services team will be contacting you within 48 hours for further assistance.
Best,
Nelle