FableticsReviews 13,325
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From the business
Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.
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Fabletics Reviews Summary
Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.
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On the months when I need to opt out, it is difficult to find where to do it. A predominantly placed link would be helpful. This month I called because the website was down, and the process was very easy. I will call from now on when I need to skip a month.
Hole in leggings and wrong size Sherpa came in. Not even worth the haste to deal with sending back. Very annoyed.
Hello Cassie,
Thank you for writing a review regarding the product that you received. Your feedback is helpful for us to hear. Our Member Services team will be contacting you within 48 hours for further assistance.
Best,
Nelle
I love everything I bought! The only downfall is there are regular calls needed to customer service for promo codes not working, gift cards not working, and checking on items availability because the site is not up to date... that being said... it's totally worth the trouble to get some of these great deals on leggings and things! Powerhold is my favorite! There is a learning curve to find out which styles will be your best fit, but once you find it, it's smooth sailing.
My wife called three different times to try and cancel this automatic order. They continued to keep charging us. I had to call and cancel my credit card for it to stop.
Hello Matthew,
Thank you for bringing this to our attention! We always welcome the opportunity to improve our products and services. Our Member Services team will contact you within 48 hours for further assistance.
Best,
Nelle
All the leggings I've ordered from fabletics are amazing and good quality. I'll exercise and dance in them all the time, but I recently ordered some joggers/sweatpants and the stitching has completely fallen apart in the crotch area. I only wear them at home for relaxing and so I don't know why they've work out so quickly. It's a shame. They're so comfortable.
Hello Abigail,
Thank you for writing a review regarding the product that you received. Your feedback is helpful for us to hear. Our Member Services team will be contacting you within 48 hours for further assistance.
Best,
Nelle
I ordered 2 sets in August and still haven't received it. All I got was an email saying sorry.
Hello Ali,
Thank you for sharing your feedback regarding your purchase. We always welcome the opportunity to improve our products and services. Our Member Services team will contact you within 48 hours for further assistance.
Best,
Nelle
Love the style but I should have gotten a medium they are a little tight
Hello Donna,
Thank you for writing a review regarding the product that you received. Your feedback is helpful for us to hear. Our Member Services team will be contacting you within 48 hours for further assistance.
Best,
Nelle
I recently lost a lot of weight and am still figuring out my size. Recently I returned an item, and realized I hadn't received the exchange still, so I checked on my order status and found that my package was delivered 3 days prior. I never received it. The first man I spoke to in regards to letting Fabletics know I didn't receive the package, was extremely helpful. It was once I found out that my package was stolen that the bad experience started. I am a VIP member, and I was unable to receive a replacement for the items that were stolen. It is not uncommon for people have their packages stolen, so I assumed Fabletics would be helpful and replace my items I paid for. The person I spoke to had no idea what I was trying to tell her, and I still have not received a replacement for my items. It's probably been a month or so now.
Great experience with fabletics. Clothing is great quality and delivery is quick.
Hello Amy,
We're so pleased to know that you're delighted with shopping with us! We’d love to continue providing excellent service to our valued members like you.
Best,
Nelle
I was a VIP member, well I never got my order so they refunded me and after all the issues with trying to get my one order straight I told them to cancel my membership. They didnt and took the 50 dollar fee out so I had to dispute all this with my bank. Anyways the company rebutted my claim and are still trying to get that lil 50dollars from my checking account. This all took place in June and they a re e still trying g to fight me over 50 bucks
Hello Melissa,
Thank you for writing a review! We are continuously striving to satisfy our member’s needs as much as possible, especially with our VIP membership. We will contact you within 48 hours for further assistance.
Best,
Nelle
The fit is great. I'm really impressed. I love ordering online and this did not disappoint
The products I received where good quality but did not seem true to size. Had to return most of order for different sizes. One item was cancelled before the reshipment and no credit was given.
Hello Doreen,
We sincerely appreciate the feedback you shared regarding our sizing and our shipping process. We always welcome the opportunity to improve our products and services. Our Member Services team will contact you within 48 hours for further assistance.
Best,
Nelle
Love the feel and fit of fabletics tights! Satisfied with the order experience.
Hello Carol,
This motivates us to do more and we promise to keep our standard in quality and fit just for you! We always want to create unique designs, new styles, and high-quality products for our valued members like you!
Best,
Nelle
The long sleeves I ordered were good. One ended up being very odd with its sleeve situation and was a different than I expected but ended up being very comfy. I have been stockpiling sports bras since covid and have been mostly happy with the choices I've gotten from Fabletics. I wish I was able to exchange some of the for a bigger size but that's not a option sadly since they were on sale. Overall happy with my membership
Hello Elizabeth,
Thank you for sharing your overall experience with Fabletics! Your satisfaction is what we always aim for. Enjoy your products!
Best,
Nelle
Still having gotten my package. I order in June. I did not sign up for a membership ship but it did automatically so now they take money out of my account and every time I call they are always busy. Where is my package?!?
Hello Ashton,
We sincerely appreciate the feedback you shared regarding our VIP Membership and the package you have ordered. We always welcome the opportunity to improve our products and services. Our Member Services team will contact you within 48 hours for further assistance.
Best,
Nelle
I received an email for a "2 for $24 + free shipping + 50% off all other items" promotion. Thought I'd give fabletics a try and started shopping. I was in the process of placing a $300+ order when I noticed that the discount that was advertised wasn't being applied. They totally bait and switch you and it doesn't end up being a great deal at all. I wouldn't sign up for any reoccurring payment type thing with a company that is so deceitful. So glad I found all these reviews before taking the plunge and trying them out anyway. There are tons of better options online and in stores.
Hello Wafa,
Thank you for sharing your overall shopping experience with Fabletics! We are continuously striving to satisfy our member’s needs as much as possible, especially with our VIP membership. We will contact you within 48 hours for further assistance.
Best,
Nelle
Someone used my email address to place an order. I tried various ways to correct the error. Could not. Result is, I got unwanted emails. I unsubscribed. However, clearly, they still have my email address to use, since I got this request. Not happy.
Hello Anne,
We sincerely appreciate the feedback you shared. We’ll get in touch with you within 24-48 hours and get this resolved as soon as possible.
Best,
Nelle
Bra and leggings are so cute together and comfortable to workout in
Hello Tammy,
This motivates us to do more and we promise to keep our standard in quality and fit just for you! We always want to create unique designs, new styles, and high-quality products for our valued members like you!
Best,
Nelle
I wouldn't recommend using Fabletics if you're looking for clothes to work out in. If you're looking for comfort and style, ok maybe, but high intensity workouts I wouldn't recommend. Out of the 4 leggings I've received from them, 1 I use for work outs, 1 ripped, and 2 I just would never wear for various reasons. The bra I ordered from them is so uncomfortable, like a swimsuit top you're supposed to work out in? All the shirts one ordered are nothing special. Also be careful because some items you can't return.
Hello Brittany,
Thank you for writing a review regarding the product that you received. Your feedback is helpful for us to hear. Our Member Services team will be contacting you within 48 hours for further assistance.
Best,
Nelle
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Hello Amii,
Thanks for sharing your feedback! We are sorry to hear if you have a hard time to skip the month. We always welcome the opportunity to improve our products and services. Our Member Services team will contact you within 48 hours for further assistance.
Best,
Nelle