FableticsReviews 13,325
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From the business
Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.
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Membership Programs
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Fabletics Reviews Summary
Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.
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Love my fab love the way it looks and feels. Its fits very well. I am very happy with my fab
I had a misunderstanding with an order and while polite the agent was very short in saying it is what is it, you can either accept it or not. In previous experiences I had agents that would attempt various ways to find resolutions that can work. Not the case on this occasion.
Hello Cindy,
Thank you for sharing your feedback! We are sorry to hear if you're unhappy with our products and services. We’ll get in touch with you within 24-48 hours and get this resolved as soon as possible.
Best,
Nelle
I was helped out by Maggie and Izzie during my trip and they were super helpful in getting my size and helping me build my cart. Amazing super thankful for their help.
Hello Crystal,
Thanks for writing a review! Fabletics promises to provide high-quality products for you as well as an outstanding member service experience. Have a great day!
Best,
Nelle
The black high waist leggings are great fit, fit my body to a t, thank you, and also very comfortable.
Hello Lenora,
Thank you for such a wonderful review! This motivates us to do more and we promise to keep our standard in sizing, quality, pricing, and style just for you!
Best,
Nelle
Hello Megan,
Thanks for sharing your excellent shopping experience with us! Rest assured, we will continuously create unique designs, affordable, and highest quality products to choose from.
Best,
Nelle
I wanted to love them, but they were unwearable, as you could see my underpants right through them.
Hello Blythe,
Thank you for writing a review regarding the product that you received. Your feedback is helpful for us to hear. Our Member Services team will be contacting you within 48 hours for further assistance.
Best,
Nelle
Because my boyfriend and I both opened accounts and they both had the same shipping address, Fabletics (in their infinite wisdom) decided it would be appropriate to cancel my order and close both of our accounts. It took over three weeks and multiple interactions with customer service to get our accounts reinstated. I have never seen a company so hell-bent on preventing their customers from buying their products. This was my #1 worse customer experience with ANY COMPANY -- EVER!
I thank Fabletics for responding. From a customer perspective, the whole debacle could have been avoided if Fabletics had made an attempt to reach out before unilaterally (and without warning) cancelling my order and terminating my account.
Hello Melissa,
We sincerely appreciate the feedback you shared regarding your experience while checking out. We always welcome the opportunity to improve our products and services. Our Member Services team will contact you within 48 hours for further assistance.
Best,
Nelle
The pants I purchased are ok, however I would rather just buy the Amazon dupes for 1/2 the price because they are just as good. The sports bra was very disappointing, it got pit stains after the 2nd use and the straps are bunching in a weird way.
Hello Jenna,
Thank you for writing a review regarding the product that you received. Your feedback is helpful for us to hear. Our Member Services team will be contacting you within 48 hours for further assistance.
Best,
Nelle
I am a larger girl and these fit like a glove and were so comfortable. The top band does not roll down and they make me feel pretty.
Hello Cynthia,
This motivates us to do more and we promise to keep our standard in quality and fit just for you! We will make sure to continuously create a unique style, high-quality, and affordable products that suit the needs of our valued members like you!
Best,
Nelle
I have tried to cancel my VIP subscription 3 times over 4 months and they still continue to take money out of my account. The products are fine but too expensive. And you can't use your monthly credits on any sale items, so what is the point of the subscription? They get you with the initial order and then refuse to cancel your subscription.
Hello Alicia,
Thank you that you are satisfied with our products! We are continuously striving to satisfy our member’s needs as much as possible, especially with our VIP membership. We will contact you within 48 hours for further assistance.
Best,
Nelle
Every time I shop from here I am happy. The clothes are both cute and comfortable. They also do fit true to size.
Hello Darrian,
This motivates us to do more and we promise to keep our standard in quality and fit just for you! We will make sure to continuously create a unique style, high-quality, and affordable products that suit the needs of our valued members like you!
Best,
Nelle
Was dissatisfied with the material of the product it tore easily and it fit uncomfortably. I don't want to pay for poor quality
Hello Dora,
Thank you for writing a review regarding the product that you received. Your feedback is helpful for us to hear. Our Member Services team will be contacting you within 48 hours for further assistance.
Best,
Nelle
Clothing didn't fit the way it was advertised! Don't like the padding in the sports bra! The pocket on the paints really isn't useful!
I was looking forwards to receiving the leggings but it took three months before I received it.
Hello Claudia,
We sincerely appreciate the feedback you shared regarding our shipping! We apologize for what sounds like a very frustrating experience! We’ll get in touch with you within 24-48 hours and get this resolved as soon as possible.
Best,
Nelle
I am always satisfied with the experience with the product I purchase.
Hello Janerban,
Glad to hear that you are satisfied with your purchase! Have a great day!
Best,
Nelle
I've ordered many items from Fabletics over the years & I don't have many good things to say. This purchase was to replace an order from May that "got lost". I was refunded... in store credit... so I attempted to order one of the items I had previously tried order. Cute? Comfy? Stylish? Sure, I guess. Worth the hassle? Not one bit.
Hello Nikki,
Thanks for sharing your feedback regarding your order! We always welcome the opportunity to improve our products and services. Our Member Services team will contact you within 48 hours for further assistance.
Best,
Nelle
I always like the product BUT they charge for shipping and it takes WEEKS to get my stuff! That has made me decide to stop buying Fabletics! I'll save so much money.
Hello Corin,
Thanks for your effort in writing a review! We are sad about the negative experience you had with our shipping. We will be contacting you via email within 48 hours for assistance.
Best,
Nelle
I have $100 credit from the monthly payment, there items on sale but would let me pay with my credit and still get the sale.
After trying some fabletics tights years ago I decided to give them another go and order some more tights, however when receiving the tights I noticed the quality had decreased significantly as well as the fact the VIP membership claims to have assistance 24:7 for enquires, when I decided the quality was unwearable I went to cancel my membership and what do you know all the numbers are disconnected and the online chat is immediately exited out as soon as I mention that I wanted to cancel my membership? Absolute scam if you ask me DO NOT BUY FROM FABLETICS OR JOIN THE MEMBERSHIP SCAM/SCHEME
Hello Rebekah,
We sincerely appreciate the feedback you shared! We are continuously striving to satisfy our member’s needs as much as possible, especially with our VIP membership. We will contact you within 48 hours for further assistance.
Best,
Nelle
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Hello Chrishekia,
Thanks for sharing your excellent shopping experience with us! Rest assured, we will continuously create unique designs, affordable, and highest quality products to choose from.
Best,
Nelle