I just cancelled the membership after 1 month. I forgot to skip last month, and was
Charged. An email reminder would have been nice. I had 49 that I wanted to use, and everything in my size (medium) that I needed was out of stock.
Tried to use a coupon they gave me more an app, and did not work either.
To much to deal with, when I reached out to them via chat - I got disconnected twice.
I finally ended up calling and cancelling. Just to much to deal with for placing an order!

I placed an order for 3 items on November 11th and my order will not arrive until November 29th although expected ship time was 5-9 business days. I called to cancel my membership as I don't want to wait several weeks each time I place an order to receive my items. They will not allow me to cancel until my order arrives even though their policy is "cancel anytime". As far as quality, I cannot speak on this because I haven't received my items.

I ordered leggings and a long sleeve crop top that were on sale, November 5th. I was expecting them to be there within a week or so granted they were apparently coming from CA. I checked the tracking number everyday, and it never updated. After 14 business days, and several conversations with Fab, I did not get my order. When I called i told them the situation and they said they could re-ship my order. During the call the lady I spoke to had to ask her supervisor for permission for everything I asked. And so I was on hold for over 3 hours trying to get an answer. During this time I learned the leggings were now out of stock? Where did they go? Because the leggings never left the facility... so that tells me that my leggings were sold TWICE. During this time also, I was allotted store credit for the leggings that were out of stock... but here's the thing Fabletics! I'm NEVER going to order from you again. Due to terrible customer service, inability to refund my money back to my card, and the fact that my order literally never left the facility. I am beyond pissed, the lady I spoke to explained to me "We have to call the supervisors every time we have a questions and unfortunately they are busy with other customers who also have problems and you will have to be patient" okay well maybe if you got your stuff figured out and had better workers who could actually make the right orders and put the packages on the mail truck, we wouldn't have this problem! And I wouldn't be on hold for 3 freaking hours. Fabletics, get your $#*! together. This is ridiculous and I'm surprised your not completely out of business or have law suits against you. My long sleeve top better come, and it better be good quality. Otherwise I'm going to corporate.

I have only joined as a member but the 3 times I have ordered they DO NOT honour sale prices that are available on their site... and they do not even try and resolve the issues
Image below of what I was trying to order but when I went to pay it went back to 40pounds - the online help could NOT help. Same with the Hallie Cinchable Half Zip Hoodie
4.5
Sale: 85% Off £7.20... when it goes in your cart full price is back and again no one wants to try and help!

I was so in love with my first items that I ignored that the shipping information was wrong, that it came in two different shippings (on two different days, a week apart, and I had to sit and wait 30 mins to have someone say "oh yeah, it's still on its way and this is your tracking information," with no apology for not informing me before the fact). By the third order, where customer service hung up on me when I said, "I would lie to escalate this complaint, please. Three times now, I have gotten incomplete, incorrect information; can't find out what happened to my order, and then have no one respond to my inquiries," I decided to post on their Facebook wall. HA. Suddenly, my days of waiting for a response were shortened to five minutes and the package arrived within two days.

It shouldn't have to be like this, Fabletics. VIP membership is a joke, there is nothing VIP about your customer service and poor communication. And what's worse is, a lot of the time the confusion stemmed from you sending me the WRONG information, or incomplete information, in the first place.

But your leggings were so cute for this thick butt. Augh. So cute. It's why I stuck with you for three months, why I ignored the wasting of HOURS trying to find items that weren't out of stock - you're like that bad relationship where the other person holds all the power. But I finally dumped you. And while I miss your leggings, so, so badly; I feel so free without the constant guessing game!