I placed an order 11/30 that was supposed to be here in 10-14 days at the latest. It is still not here and no tracking information is available. I have contacted customer service twice as I am needing this before the 20th when I leave town for Christmas. No one has been able to help or give me any additional information. I will no longer be being from this company. You can definitely tell all of their customer service reps are contracted out.

If i could give no stars I would. I placed an order on 11. 23. 20. Which the item shipped the same day with an estimated delivery date of 12. 3. 20. Once the item made it to a Post Office in Georgia the item has said on it's way. It is now 12. 17. 20 and I still have not received the item. I spoke to 3 CR reps and they all time me that I would have to wait 16 business days for them to issue a refund, which would have been 12. 16. 20. So I called this morning to get my refund as told by the other 3 reps that I spoke with. I spoke with one guy and he said " oh you will have to wait another 10 business days" by this point I'm angry and want to speak to a supervisor as this is not what I was told 3 times prior. So i soeak with " Kay" his supervisor and she states " No you have to wait 20 business days" So after a lot of screaming and yelling. I have been told 3 different wait times to be issued a refund by 5 different people. I will be calling back on 12. 21. 20 per what Kay said about 20 business days and I'm sure I will get some BS excuse about how I have to wait more days. This is absolutely ridiculous and I WILL NEVER buy from Fabletics again.

I purchased two leggings in different colors. Exact same products. They were too long, so I exchanged them for a shorter size. It was easy, I'll give them that. I received the exchange and the one pair was longer than the other, although it was marked as size "short". It fit like a regular, basically the same exact length I originally received.

I contacted customer service and was told it was a warehouse error. And I couldn't return it because it was from an exchange. And I couldn't exchange it because there were no other sizes in stock in other colors! I asked if they could compensate me for the tailor costs which would literally be what, 10-15 dollars? And they said they could give me a 10 dollar credit to my VIP account, which I have already canceled. I asked multiple times if there's anything else they can do for me and they said no.

They're a multi-million dollar company and can't compensate a customer for the tailoring costs due to THEIR warehouse error. Ridiculous. Never shopping here again.

Extremely disappointed. I placed two orders in November for Christmas and still do not have the merchandise. The customer service outlet is a call center that obviously doesn't care about the company itself. I did learn that after 20 BUSINESS days I can waste another 4 hours of my time by calling the call center again to request a refund. I understand delays this time of year, but 4 weeks and still no status update from the shipper? Fabletics get it together and find a shipping outlet that actually provides service. You've lost my business.

I've places two orders with Fabletics 5 days apart from one another (11-29-20 and 12-4-20). The first order STILL has not arrived and it was placed 15 days ago, the second order is scheduled to arrive today but we'll see if that happens as the first order was set to arrive on the 11th. When you call Fabletics it takes a hot forever long time for someone to answer and then all they say is "well your within the 6-14 day shipping..." no tracking of your order, no nothing, they don't know where it is. When you check the order history through your app all it says is "on its way" again no nothing, no clue. The only reason I gave two stars is because i haven't gotten to even try the clothes yet, they may be awesome, i may never know!

I told the customer service rep that I placed an order with my quadpay account and wanted to switch my payment method to afterpay and asked if this were possible. She stated that she could cancel the order and then I could go ahead and place it with my afterpay account. I am under the impression that I can hit duplicate order or something and just check out in 5 minutes as when I asked her if the 70% off discount would be applicable still she told me everything would be the same. I was not told that I had to look for and replace those items in my cart individually AND that all products may not be available. If I had know that I would never have cancelled the order as I simply would have been centralizing my payments and saving $4.

Then when I called back I spoke with a supervisor, Arnulfo, whom simply just wanted to state there is nothing that they can do as if an order is cancelled then there is a chance that not all items may be in stock. I was also advised to take something that was a quantity of 1 out of my cart. I repeatedly had to ask him why I was not told this prior to canceling my order and he kept repeating the above. He was not answering any question that I hand asked unless I asked it three times and finally said "I do not care about... Please just answer... as I have already asked 3 times." There customer service team needs to be re-trained from the top down (or at least their team in the Philippines) as THEY were the ones that screwed up. I told Arnulfo that I wanted to submit a formal complaint that their corporate office would see and he stated that I would receive an email once the call ended to review the call that would go to corporate; however, once the call ended no email ever came. I am sure that it was no coincidence.

If they had admitted that a customer service rep made a mistake right off the bat, been empathetic, and then offered multiple alternatives I probably would have replaced my order and even ordered more as a bit of retail therapy. Worse customer service ever. Now I understand why you guys are so cheap because you skimp in other departments.

***Review revised- Still wondering where my items are at? It's Dec 30th and no new links or shipping info updates. I'm curious if other customers got their items by Christmas like the site said? I've purchased clothing from several different big businesses and received my things on time.

I decided to try out Fabletics and have immediately regretted my decision. After completing the order, they shipped my items in 2 separate shipments. The problem is I received my shipment 2 of 2 which was literally 1 pair of leggings but the rest of my 8 items have not shipped nor does it seem like anyone knows where they are. I proceeded to reach out to customer service. Not only did they ignore me several times; they refused to reship the items or give me a refund. The only thing they said for me to do is to reach out to Pitney Bowes. Isn't that their job to manage their logistics company? I shouldn't have to spend hours tracking down my items only to be lead in a circle and ignored. When I reached out to Pitney they don't even know where it's at or if it'll even ship. How are you going to ship 1 pair of leggings and charge your customer $150.00 then send them on a wild goose chase? Seems like a big scam to me. I'm about 2 seconds away from filing a fraudulent charge with my bank and BBB to get my money back.

They are scam artists! Do not purchase from this company they sign you up for a payment of £49 X month. They are really average quality and not the best fit. Their VIP membership, which is the only thing you can do when purchasing means you sign up for £49 every month to be taken from your account without you actually purchasing anything. When I called their customer services, as soon as I realised, they told me they could not refund the credit even though I had not purchased anything and they kept on hanging up the phone. It is the worse company I have ever used. DO NOT USE THEM!

Do not get conned! Their emails that make you think the leggings are on sale. They are very clever and make their emails look like they are on sale but they are not. In TINY letters next to the reduced price it says VIP which basically gives them the right to take £49 out of your bank each month! At no point was I emailed to say I had become a VIP member and only found out when £49 left my bank this month so they rely on you not having read the EXTREMELY small print and the only time you realise is once they have taken the first payment of £49! I have just looked again online and it is almost impossible to see what you are agreeing to by buying at the reduced price... shocking tactics! And surprise surprise I couldn't get through today on chat and they didn't call back so I could cancel my membership which I never even realised I had. Disgusting and misleading and I am not sure how they get away with it. Lesson learnt... but be warned... it's no better than a scam!

I'm outraged. If I could give less than 1 star I would.
My daughter became a VIP member not realising they were taking £49 out of my account for every month she didn't make a purchase. (Who spends money every month on exercise clothes?)
I have since cancelled the membership but am now being told I have to spend the EXACT money, no more no less, than each £49 token of which I have 3.
Firstly there is nothing I actually want to buy to the tune of £147 secondly I have not found an item that is exactly £49! So they take my money and then tell me what I can and can't spend it on. I'm outraged and will tell every one I can to avoid this company. Shame as the leggings my daughter bought were nice.

I ordered 2 pair of leggings on 11/24/20 it is 12/08/20
I have not received my package and have called the help line 3 times. I keep getting told to wait 24 hrs and call back. I finally called the facility that the tracking number says they are at but they could not give me an answer. I called UPS to give the tracking number they told me it doesn't match their system.
I have tried to cancel my order but was told I couldn't
I at least got to cancel my membership to this place.
Not sure why I can't get an answer as to why my package won't ship to me but it seems a little sketchy that they can take my money without any recourse. I finally gave up and realized I'm not ever getting my package

This company just scammed me $49.95 for a "VIP Membership" after purchasing something from their online store.

I tried contacting their customer support to get a refund for this "Store Credit" the MINUTE i received the bill from PayPal and the customer representative said they cannot refund it once it's billed even though it's unused.

That's extremely scammy and illogical in this day and age of technology. I'm glad I puchased using PayPal where I can dispute this and also have my Credit Card Company to back me up.

That being said, I'm now spreading the word so people are aware of this behavior of charging memberships hidden from their convoluted Terms of Service and isn't even visible during your purchase checkout.