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FableticsReviews 13,325

fabletics.com
active, casual, lounge men, womenAge 19-25, 26-45
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From the business

Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.


fabletics.com
+1 844-322-5384
USA
Fabletics is part of TechStyle, Inc
Founded in 2013
Clothing item from FableticsFashion apparel by FableticsMerchandise from Fabletics clothing lineFabletics fashion product

Business Highlights

General

Parent Company: TechStyle, Inc
Year Founded: 2013
Target Gender: men, women

Shipping

Shipping Cost: $5.95
Free Shipping: sometimes
Free Shipping Detail: for orders above $49.95

Returns

Return Policy: free
Return Instructions: items must be new, unused condition with original packaging
Restocking Fees: no

Sustainability

Sustainability Score: Not Good Enough
Recycling Program: no
Responsible Materials: recycled

Product

Style: active, casual, lounge
Body Fit: regular, plus size
Available Sizes: Men's (2XS, XS, S, M, L, XL, XXL, 1X, 2X, 3X, 4X), Women's (2XS, XS, S, M, L, XL, XXL, 1X, 2X, 3X, 4X)

Customer Service

Support Channels: phone, facebook, chat
Support Phone: +1 844-322-5384

Payment Options

Payment Methods: card payments, PayPal

Membership Programs

Rewards Program: Active Junky, Rakuten, Swagbucks

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Fabletics Reviews Summary

Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
871
value
880
shipping
857
returns
613
quality
840

We monitor reviews for authenticity

North Carolina
1 review
0 helpful votes
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Missing order
March 6, 2021

I still haven't gotten my order and the tracking history is very convoluted. I spoke with a consultant on the phone and he wasn't very helpful in figuring out what was happening, he just said it was still in transit even though I've gotten emails asking to review the product

Date of experience: February 1, 2021
California
1 review
10 helpful votes
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Honestly, LOVE fabletics clothing. Super comfortable and versatile. I just despise getting their emails claiming they care about unity and representation but i, as a conservative latina am NEVER represented and what i believe in and fight for would
NEVER get money donated to them. I feel like they are trying WAY too hard to
Fit into the social climate when all they really need to do is just sell their clothes.

Date of experience: February 1, 2021
Cole N. — Fabletics Rep
over a year old

Hello Caitlin,

We are continuously striving to satisfy our member’s needs. Thanks for your feedback! It will help us serve you better in the future.

Best,
Dean

Texas
1 review
0 helpful votes
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I placed my order on January 23. Then my order was delayed twice. After The first delayed I was not able to track my order at any moment it only show up that my order was delayed. I even checked this morning and they have no clue where my order was but I was expecting another product from another company and they got here together but the biggest problem is I only received two of the eight items I ordered. Obviously I called right away since today is Monday I need to wait until Friday so they can find out what happen with the rest of my products by the way the back is not damage or tear which means it must be a distribution center mistake.
Anyone else with a similar situation?

Date of experience: February 1, 2021
Cole N. — Fabletics Rep
over a year old

Hello Alondra,

Thank you for bringing this to our attention! We're sorry for the negative experience you've encountered with Fabletics. We value your feedback and we'd like to make things right. We’ve sent you a request on www.sitejabber.com asking for your account information in order for us to pull up your account and assist you further. Kindly check your email notification from www.sitejabber.com or log on to the website to respond to the request and we'll be happy to assist you.

Best Regards,
Nelle

Oklahoma
1 review
0 helpful votes
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Great customer communication
February 1, 2021

They are very good at getting items to you, and if an item will be delayed they also let you know. Which is pretty unusual in the world of customer service. They don't wait until the customer notices it should be arriving and then having to contact them to find out where its at.

Date of experience: February 1, 2021
Cole N. — Fabletics Rep
over a year old

Hello Elizabeth,

Thank you very much for such a great review! Your feedback is such an inspiration for us to strive to provide excellent customer service to our members.

Have a wonderful day!

Best,
Bella

California
1 review
0 helpful votes
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I made no resent purchase
February 1, 2021

I am shocked and had best not see any charges on my account as I did not make any recent purchases with this company. Please provide me with the information showing that I have made a purchase so that this can be corrected.

Date of experience: February 1, 2021
Cole N. — Fabletics Rep
over a year old

Hello Angela,

Thank you for sharing your feedback regarding your purchase. We will contact you within 48 hours for further assistance.

Best,
Nelle

Arizona
1 review
0 helpful votes
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Fabletics is fabulous!
February 1, 2021

As always, I was thrilled with my most recent purchase. Fabletics has become my weakness! The quality is amazing--I am still wearing the first leggings I purchased--more than 2 years ago! Here in Wisconsin, I wear leggings and long sleeve tops every single day from October through April--sometimes longer. These products hold up. Love the company. Love the products.

Date of experience: February 1, 2021
Cole N. — Fabletics Rep
over a year old

Hi Darcy,

Thanks for your effort in writing a review! It's wonderful to know that you are happy with your experience with us. Your satisfaction is what we always aim for!

Best,
Cathy

Washington
2 reviews
3 helpful votes
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VIP member for 3 years
February 1, 2021

I read a lot of reviews before joining and thought it was worth the gamble. They actually make it fairly easy to skip a month and despite that I still struggled the first few months and ended up having monthly charges 4 months in a row. The credits build up and made a nice treat when I was ready to order. I have tried pants, sports bras and tanks. By far I love their pants (powerhold) in particular. Bras and tanks I have not loved. Sizing is a little tricky and I found sizing down in the pants gives more support and less slipping in the waist when running. I have not figured out the best sizing for bras and tops and find that regardless of the size I order I am always off just a little in the fit so I just stick with ordering pants. I like them better than lulu. One frustration I have had is with their sales. They advertise some really cheap prices but if you have credits built up you can't access the sale price. I have just finished using my credits and will see if that changes once my bank is empty. I have also made a few returns and they went more smoothly than expected

Date of experience: February 1, 2021
Cole N. — Fabletics Rep
over a year old

Hello Amelia,

Thank you for the feedback! We are sorry to hear that you dislike the monthly member credit usage policy. We are continuously striving to satisfy our member’s needs as much as possible so we will be contacting you within 24-48 hours for further assistance.

Best,
Jane

Texas
1 review
0 helpful votes
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Fabulous Work-out clothes!
February 1, 2021

I have ordered many items in several categories and I have not been let down once! The leggings, shorts, sports bras, tops, cute bags... I could go on! I order 1 size up on the leggings until I have lost the 10-15 pounds I'm currently working on losing! Some of the leggings are not as stretchy so that's the only reason. Everything else for me personally is very true to size! The styles and colors are always trendy and fabulous! I will forever shop Fabletics!

Date of experience: February 1, 2021
Cole N. — Fabletics Rep
over a year old

Hello Blair,

Thank you for taking the time to share your positive feedback! We're glad that everything worked out for you. That is what we always aim for, your satisfaction!

Stay Awesome!

Best,
Bella

Illinois
1 review
0 helpful votes
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Shipping experience
February 1, 2021

Clothing is great, shipping experience is the worst i have ever seen from any company

Date of experience: February 1, 2021
Cole N. — Fabletics Rep
over a year old

Hello Angel,

Thank you for writing a review. We are sorry to hear if you are unhappy with our shipping services! We will contact you within 48 hours for further assistance.

Best,
Nelle

Colorado
1 review
0 helpful votes
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Fabletics maternity leggings
February 1, 2021

I tried several different brands of maternity leggings during this pregnancy, and these have by far been the best! I have basically lived in them since the beginning of the second trimester!

Date of experience: February 1, 2021
Cole N. — Fabletics Rep
over a year old

Hi Amanda,

We love you and your wonderful review! It's always great to know that you are satisfied with your purchase, that is what we always aim for. Congratulations, Amanda!

Best,
Cathy

Alaska
1 review
0 helpful votes
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Never received
February 1, 2021

I unfortunately never received my last two orders.

Date of experience: February 1, 2021
Cole N. — Fabletics Rep
over a year old

Hello Christina,

Thank you for sharing your feedback regarding the order you haven't received yet. For further assistance, our Member Services team will be contacting you within 48 hours.

Best,
Nelle

North Dakota
1 review
0 helpful votes
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Favorite leggings
February 1, 2021

Great shopping experience, quick delivery & as always... I love, love, your leggings!

Date of experience: February 1, 2021
Cole N. — Fabletics Rep
over a year old

Hi Lorie,

Thank you for such a wonderful review! This motivates us to do more and we promise to keep our standard in quality just for you!

Best,
Cathy

New York
1 review
0 helpful votes
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I love th softness and comfort of the leggings. I wish they had more regular t-short options for layering. I also think their sports bras are not the most comfortable.

Date of experience: February 1, 2021
Cole N. — Fabletics Rep
over a year old

Hello Elizabeth,

Thank you for writing a review regarding the product that you received. Your feedback is helpful for us to hear. Our Member Services team will be contacting you within 48 hours for further assistance.

Best,
Nelle

Maryland
1 review
0 helpful votes
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The new Items are 90% of the time out of stock too fast, and the delivery is the complete opposite it takes weeks to get the product. Overall my wife love the quality of the Fabletics products and that is why I keep going thru the torture of trying to find something new and the long waits to get it I hope it get better at one point.

Date of experience: February 1, 2021
Cole N. — Fabletics Rep
over a year old

Hello Carlos,

Thank you for writing a review! We are sorry to hear if you find our selection limited. For further assistance, our Member Services team will be contacting you within 48 hours.

Best,
Nelle

California
1 review
0 helpful votes
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Fabletics are amazing
February 1, 2021

I love fabletics! My only issue is how long they take to ship and get to me but they products are AMAZING!

Date of experience: February 1, 2021
Cole N. — Fabletics Rep
over a year old

Hello Amanda,

Thank you for showing us some love! We are sorry to hear if you are unhappy with our shipping services! We will contact you within 48 hours for further assistance.

Best,
Nelle

Pennsylvania
1 review
0 helpful votes
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Good quality products, cute details
February 1, 2021

I love that I can buy great workout clothing, that isn't boring. My only complaint is the recent changes they've made to the rewards system. There use to be good options for which to cash in rewards, but there hasn't been for a while. Also, the outfit deals don't seem to be as good as they use to be.

Date of experience: February 1, 2021
Cole N. — Fabletics Rep
over a year old

Hello Christina,

Thank you for sharing your feedback regarding our reward points system works. For further assistance, our Member Services team will be contacting you within 48 hours.

Best,
Nelle

Texas
1 review
0 helpful votes
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Never received product I paid for!
February 1, 2021

This was a preorder that was shipped once it was available to an old address. They never verified my shipping address and my communication with them was basically to try to stop the shipper myself and/or give me a 10% credit on my next order. So now I am out the money and no merchandise.

Date of experience: February 1, 2021
Cole N. — Fabletics Rep
over a year old

Hello Deobrah,

Thank you for writing a review! We are sorry to hear if you still haven't received your order. For further assistance, our Member Services team will be contacting you within 48 hours.

Best,
Nelle

Illinois
1 review
0 helpful votes
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Pushy Customer service
February 1, 2021

I found the customer service representative to be pushy when I was trying to cancel. If someone wants to cancel, let them cancel. I lose a little respect for companies that make it so hard to do so.

Date of experience: February 1, 2021
Cole N. — Fabletics Rep
over a year old

Hello Courtney,

Thank you for writing a review regarding our cancellation policies. For further assistance, our Member Services team will be contacting you within 48 hours.

Best,
Nelle

Georgia
2 reviews
0 helpful votes
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First VIP order - 2 hang ups
February 1, 2021

Placed order Jan 18. Received email on 1/21 order would be received 1/22. Called in 1/31 and auto line said order was delivered in Jan 19. Spoke with phone rep who had a terrible connection, and I had to ask her to repeat everything she said. She disconnected the call. I called back, went through the automated answering system again and got another phone rep who said order had been delayed, put me on hold to research and after 5 minutes he disconnected the call.

Date of experience: February 1, 2021
Cole N. — Fabletics Rep
over a year old

Hello Ellen,

Thank you for writing a review regarding our shipping time frames. Our Member Services team will get in touch with you within 48 for further assistance.

Best,
Nelle

Ohio
1 review
0 helpful votes
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Review
March 5, 2021

I've always been happy with mg fabletics purchases except this last purchase. The stitching starting ripping on the pants after the first wear.

Date of experience: February 1, 2021