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Fabletics

fabletics.com
active, casual, lounge men, womenAge 19-25, 26-45
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From the business

Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.


fabletics.com
+1 844-322-5384
USA
Fabletics is part of TechStyle, Inc
Founded in 2013
Clothing item from FableticsFashion apparel by FableticsMerchandise from Fabletics clothing lineFabletics fashion product

Business Highlights

General

Parent Company: TechStyle, Inc
Year Founded: 2013
Target Gender: men, women

Shipping

Shipping Cost: $5.95
Free Shipping: sometimes
Free Shipping Detail: for orders above $49.95

Returns

Return Policy: free
Return Instructions: items must be new, unused condition with original packaging
Restocking Fees: no

Sustainability

Sustainability Score: Not Good Enough
Recycling Program: no
Responsible Materials: recycled

Product

Style: active, casual, lounge
Body Fit: regular, plus size
Available Sizes: Men's (2XS, XS, S, M, L, XL, XXL, 1X, 2X, 3X, 4X), Women's (2XS, XS, S, M, L, XL, XXL, 1X, 2X, 3X, 4X)

Customer Service

Support Channels: phone, facebook, chat
Support Phone: +1 844-322-5384

Payment Options

Payment Methods: card payments, PayPal

Membership Programs

Rewards Program: Active Junky, Rakuten, Swagbucks

How would you rate Fabletics?
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Fabletics Reviews Summary

Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
871
value
880
shipping
857
returns
613
quality
840

We monitor reviews for authenticity

Ohio
1 review
0 helpful votes
Follow Carrie I.
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Major size issue
March 1, 2021

I ordered two different pairs of leggings as part of a special sign up offer. They came in a timely manner, but one pair was exactly the size and type of material I would expect. The other pair looked like they were made for a child (they were supposed to be a size large) and were made of a terribly rough material. My entire family laughed when I showed them my size large leggings as it was so ridiculous. I was able to cancel my subscription, but I still paid for both of those leggings. I really love the first pair, but quality control is clearly an issue for this company and I won't be a customer again.

Date of experience: March 1, 2021
Cole N. Fabletics Rep
over a year old

Hello Carrie,

Thank you for writing a review! We are continuously striving to satisfy our member’s needs as much as possible, especially with our sizing. Our Member Services team will get in touch with you within 24-48 hours to further assist you.

Best,
Dean

Louisiana
1 review
0 helpful votes
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Not a good fit.
March 1, 2021

The leggings always seem to roll down. I don't know if it's my body type but I can't workout in them. I've sized down to see if that helps, it doesn't. I got different styles too.

Date of experience: March 1, 2021
Cole N. Fabletics Rep
over a year old

Hello Amber,

Thank you for the feedback! We sincerely apologize if you are not satisfied with the fit of your item. We will be contacting you within 24-48 hours to help you further.

Best,
Jane

Michigan
1 review
0 helpful votes
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CRV
March 1, 2021

Had to wait a while till the stock of product built up. Very excited to receive the order.

Date of experience: March 1, 2021
Cole N. Fabletics Rep
over a year old

Hello Clair,

Thank you for taking the time to share your awesome experience with others! We hope you'll like your purchase and please feel free to give feedback once you receive it. Have a fabulous day!

Best regards,
Chad

Virginia
1 review
0 helpful votes
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Good experience, bad past
March 1, 2021

This experience was good. Items came promptly. Still waiting for two previous orders that never came. One at Christmas time and one from last August. I have spoken with customer service and they told me these things were on their way-never received. Not good customer service!

Date of experience: March 1, 2021
Cole N. Fabletics Rep
over a year old

Hello Cassia,

Thank you for the feedback! We are sorry to hear about the inconvenience you have experience concerning our shipping service. Your feedback is important, and we would like to make things right. Our Member Services Team will be in touch within 48 hours.

Best,
Jane

Illinois
1 review
0 helpful votes
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I had such high expectations
March 1, 2021

Unfortunately I was not a fan. Item ran all the way up the from the crotch to the back in my first wear. Therefore I was walking around with my panties showing and nobody even told me! How embarrassing. Things happen but I had such high expectations and they did not fit the bill.

Date of experience: March 1, 2021
Cole N. Fabletics Rep
over a year old

Hello Jacqueline,

Thank you for the feedback! We are sorry to hear that you were not satisfied with the quality of your purchase. We are continuously striving to satisfy our member’s needs, so we will be contacting you within 24-48 hours for further assistance.

Best,
Jane

Virginia
1 review
0 helpful votes
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WEBSITE PROBLEMS
March 1, 2021

I mostly love the product but the website is the biggest hurdle to ordering. It needs to be completely revamped. It was SO hard to order due to lagging and other glitches. I cannot believe my favorite actress has a crappy website for her clothes. It's pretty disappointing. It makes me not want to order at all and I know I cannot be the only one. I doubt they will do anything about it but i at least wanted to say my peace. Because of this issue I usually order my leggings elsewhere.

Date of experience: March 1, 2021
Cole N. Fabletics Rep
over a year old

Hello Rachael,

We are very sorry to hear that you have encountered difficulties using the website. Our Member Services team will get in touch with you within 48 hours for further assistance.

Best,
Bella

Massachusetts
1 review
0 helpful votes
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Shipment...
April 5, 2021

Ordered items on 2/12/21 today is 3/1/21 and I still do not have the items.

Date of experience: March 1, 2021
Nelle P. Fabletics Rep
over a year old

Hello Darlene,

Thank you for writing a review! We are sorry to hear if you did not receive your order yet. For further assistance, our Member Services team will get in touch with you within 48 hours.

Best,
Nelle

Illinois
1 review
0 helpful votes
Follow Clair N.
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Not what I expected
April 5, 2021

The leggings I got where not what I expected. They were more casual wear quality than what I would wear to the gym. They folded down and just didn't have much compression.

Date of experience: March 1, 2021
Nelle P. Fabletics Rep
over a year old

Hello Clair,

Thank you for writing a review regarding the product that you received. Your feedback is helpful for us to hear. Our Member Services team will be contacting you within 48 hours for further assistance.

Best,
Nelle

California
1 review
1 helpful vote
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Good deal but..
March 1, 2021

The price for first purchase and some special deals were good. Quality is decent for the price, but I don't need that many work out clothes, so having to remind myself to "skip this month" for subscription is kinda extra work and annoying for me (though it's good to have an option to be able to "skip"). And when I forgot to "skip", I gotta think what to spend it on. Therefore I'd rather unsubscribe monthly payments and just buy it whenever I see something I really like/want.

Date of experience: March 1, 2021
Cole N. Fabletics Rep
over a year old

Hello Woranuch,

We are sorry to hear that you're unhappy with how our VIP membership program works. Our Member Services team will be contacting you within 48 hours for further assistance.

Best,
Bella

New Mexico
1 review
0 helpful votes
Follow Meta S.
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Theae are awful! Oasis high waist. They DO NOT stay up! They are also see through when you bend over or squat. They are soft and do not let pet fur stick, but not worth it at all. Constantly pulling them up. And to top it off the high waist rolls down! Had I ordered a bigger size they would have been way too big had I ordered a smaller size they really would have been see through. Disappointed. Will stick to my sams club leggings bc they stay up better than these.

Date of experience: February 27, 2021
Cole N. Fabletics Rep
over a year old

Hello Meta,

We're sorry to know that you are dissatisfied with your item's fit and style. We will be contacting you within 24-48 hours to help you further.

Best,
Bella

Missouri
2 reviews
0 helpful votes
Follow Karen R.
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I keep forgetting to sit down, go to the website, and skip that month if I do not want to order anything. I want to be a member but I am tired of being charged every month and the "having to spend my money at Fabletics when I don't need anything currently.

Date of experience: February 26, 2021
Cole N. Fabletics Rep
over a year old

Hi Karen,

Thanks for your effort in writing a review of our skipping process! We will be contacting you via email within 48 hours for assistance.

Best,
Cathy

Washington
1 review
1 helpful vote
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I like their products but Every time I signup for their membership and I have an issue they are awful in customer service and I keep canceling it because of their awful service.

Date of experience: February 25, 2021
Cole N. Fabletics Rep
over a year old

Hello Mercedes,

Thanks that you like our products! We are sorry to hear about your negative experience with our Member Services Team. We always strive to improve our services and feedback like this from customers is very much appreciated. Our Member Services team will email you within 24-48 hours.

Best,
Chad

Washington
1 review
1 helpful vote
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Expected a package to be delivered. Their contracted delivery company said it was delivered to my front door. It wasn't. When I contacted the delivery company myself they stated they handed the package to someone in a vehicle. When I contacted fabletics they said they couldn't do anything for 72 hours after it was marked "delivered". The agent was super nice but this policy is completely inane.

Date of experience: February 25, 2021
Cole N. Fabletics Rep
over a year old

Hello Rebecca,

Thank you for writing a review! We would love to assist you further with the concern you had with the order you haven't receive. A representative from our Member Services Team will email you within 48 hours.

Best,
Dean

California
7 reviews
20 helpful votes
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Nuf said this company product low quality are only trumped by the extra low phone "quality" customer "care?" People. Drop the phone line and let the smart moms who know where the shore actually is answer. And yes to all the moms who know a shore is by the beach and a continent is not the shore except for the case of the large continental appearing island called Australia. Get some intelligent moms around the globe answering email the intelligent way. Time to drop the phone ignorance moms are available 24/7 because of sleepless children. And Kate Hudson is yet another billionaire to be ashamed of herself.

Date of experience: February 23, 2021
Cole N. Fabletics Rep
over a year old

Hello Jennifer,

We sincerely appreciate the feedback you shared regarding the quality of our products. We’ve sent you a request on www.sitejabber.com asking for your account information in order for us to pull up your account and assist you further. Kindly check your email notification from www.sitejabber.com or log on to the website to respond to the request and we'll be happy to assist you.

Best,
Nelle

Florida
1 review
2 helpful votes
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Awful customer service
February 20, 2021

I really like my leggings. I had seen offers for 2 for $24 and finally decided to order. I placed an order for 2, received one and was charged $32. I have no idea how they so royally screwed up my order, but they refused to listen to my complaints. Canceled my subscription immediately. I hope to find other leggings I like as well, because I would definitely order more if they were a decent and reputable company.

Date of experience: February 20, 2021
Cole N. Fabletics Rep
over a year old

Hello Frieda,

Thanks that you like our leggings! We are sorry to hear about your negative experience with our Member Services Team. We always strive to improve our services and feedback like this from customers is very much appreciated. Our Member Services team will email you within 24-48 hours.

Best,
Chad

Kentucky
1 review
0 helpful votes
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Mixed feelings
February 21, 2021

I have mixed feelings regarding Fabletics. When I initially joined back in 2016, I enjoyed my shopping experience both online and in person at the Mall of America location. I was really pleased with the service I received, thought the product was high quality, and liked the many styles offered.

Now, nearly five years later, I am no longer please with the service provided by this company. Although they did provide me with a credit for an item I could no longer return, they were insistent that they would not provide me a credit for another item that I did not receive. Due to COVID-19, I was hopeful that the company would make an exception.

Also, because I am no longer a VIP member, I feel the prices of their products are very high. I do not plan to purchase products from Fabletics anymore, unless their pricing comes down quite a bit. Hopefully, I can someday become a customer again who receives quality product and exceptional service!

Date of experience: February 19, 2021
Cole N. Fabletics Rep
over a year old

Hello Maria,

We are sad to know that you are not pleased with our prices, products, and service. We value you as a customer and want to make things right! Our Member Services Team will email you within 24-48 hours.

Best,
Chad

GB
1 review
0 helpful votes
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I stupidly signed up for the VIP membership with this company. That will serve me right for making online purchases after a glass of wine! I realised after 2 months that the VIP membership was £49 per month. I cancelled the membership, but then used the credit they had given me to purchase two sports bras. They were advertised at £49 each, but the labels said £44. They were advertised as medium support, but are absolutely useless for any any exercise except Yoga. The have very little support, which you don't realise until you attempt a star jump! I do not have big boobs, but I nearly gave myself a black eye working out in these "sports" bras. I also have to wrestle in and out of them. It's a work out on it's own! The first purchase I made with them was leggings. Again far too thick and hot for anything except gentle stretching. Overpriced and a complete con.

Date of experience: February 19, 2021
Cole N. Fabletics Rep
over a year old

Hello Mary,

Thank you for writing a review! We are continuously striving to satisfy our member’s needs as much as possible, especially with our VIP membership. Our Member Services team will get in touch with you within 24-48 hours to further assist you.

Best,
Dean

Colorado
1 review
1 helpful vote
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Faulty product, customer service will not exchange
February 18, 2021

I attempted to exchange a pair of leggings to Fabletics that I LOVE and have only worn once (today). The seam in the bottom area is starting to come unraveled, and is eventually going to make a hole. I have been a customer for a few years, and have not had any issues until now, and they will not exchange them for a different pair. This is sooo frustrating as I love their leggings, and am not hesitant to buy any other pair from them as they are not the cheapest option. Customer service offered me a 10% discount on my next order which helps me 0% with my issue.

Date of experience: February 18, 2021
Cole N. Fabletics Rep
over a year old

Hi Hannah,

Thanks for your effort in writing a review! It is always our goal to provide you with excellent service and it is so sad to know that it was not what you have experienced. We will be contacting you via email within 48 hours for assistance.

Best,
Cathy

GB
1 review
0 helpful votes
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I paid £49 for membership on 14 Dec 20 because I didn't cancel in time. Cancelling is not straightforward, you have to call. I called and cancelled but they took another £49 on 20 Dec. I rang and complained and they refunded it. In Jan 2021, they took £49 and then refunded it. They have just taken another £49 in Feb! Don't get enticed by the offer that requires you to subscribe because even if you cancel your membership, they still take your money. I can't cancel the subscription via my bank so I'll have to go back to Fabletics yet again. Such a shame because the clothing is quite good quality; they just rip you off!

Date of experience: February 18, 2021
Cole N. Fabletics Rep
over a year old

Hello Kairen,

Thank you for sending your review! Although you are satisfied with the quality of our products, we still want to ensure that you are 100% happy staying with us. Our Member Services team will contact you within 48 hours for further assistance.

Best,
Bella

Massachusetts
1 review
2 helpful votes
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This is a Scam
February 18, 2021

I ordered some workout gear many months ago and returned them as the fit and quality were poor. What I didn't notice was that Fabletics has been charging me $49.95 / month since that time. Not sure what I signed up for, but I can assure you it was not intentional. I finally realized they were charging me for nothing. I called their customer service folks to get the charges removed. The first agent put me on hold, never came back on the line, and subsequently hung up on me. The second agent promises a full refund in 5 - 10 business days, so hopefully I'm done with them. My advice, stay away.

Date of experience: February 18, 2021
Cole N. Fabletics Rep
over a year old

Hello Jennifer,

Thanks for writing a review! We are sorry to hear if you are unhappy with our products and services. We’ve sent you a request on www.sitejabber.com asking for your account information in order for us to pull up your account and assist you further. Kindly check your email notification from www.sitejabber.com or log on to the website to respond to the request and we'll be happy to assist you.

Best,
Nelle