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From the business
Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
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Fabletics Reviews Summary
Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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They kind of make the subscription tricky to get rid of. Make sure to double check subscription details.
Hello Tanya,
Thank you that you are satisfied with our products! We are continuously striving to satisfy our member’s needs as much as possible, especially with our VIP membership. Our Member Services team will get in touch with you within 24-48 hours to further assist you.
Best,
Dean
It sucks to have yoga pants that are so sheer you feel uncomfortable in a class. Nothing that I have bought from Fabletics has done that yet, and let me tell you, I wear the hell out of these leggings.
Hello Danielle,
We appreciate the time you took to share your experience with us! We're happy that you're satisfied with our products and services! Have a great day!
Best,
Dean
Love getting items on occasion. Good quality. Thankful for skipping months though when saving money
Hello Brittany,
We love to hear your wonderful review! It is always our goal to serve you the best we can, and we are glad to know that we delivered!
Best,
Nelle
Order 2 pieces on April 3rd it's now the 15th. Order was due yesterday tracking number says the item staying KY for over a week before moving. Bad shipping agent.
Hello Madeline,
Thank you for writing a review. We are sorry to hear if you are unhappy with our shipping services! We will contact you within 48 hours for further assistance.
Best,
Nelle
I love the clothes and they're high quality for good price, but the business model of offering discounted clothes only if you maintain a monthly membership is frustrating and feels predatory. I need to log in within a few day window every month to postpone and if I forget then I am charged a good amount of money. That money is converted into credits which I then lose if I stop subscribing. It's the Audible model, holds people hostage, and I hate it.
Hello Christa,
Thank you for writing a review! We continuously strive to satisfy our member’s needs as much as possible, especially with our VIP membership. For further assistance, our Member Services team will be contacting you within 48 hours.
Best,
Nelle
I liked the standard shorts with liner but got the large, which was too big, then tried the medium which was too small for casual use.
Hello Benjamin,
Thank you for writing a review! We would love to assist you further with the concern you had with sizing. A representative from our Member Services Team will email you within 48 hours.
Best,
Dean
The clothing line is very stylish, comfortable and affordable. I love the styles.
Hello Rosa,
Thank you for such a wonderful review! This motivates us to do more and we promise to keep our standard in sizing, quality, pricing, and style just for you!
Best,
Nelle
The products are great, but a little over valued. Pricing even for members is a bit high. Shipping is also really slow. Seems like most products are created on order and not in stock, per my last order taking almost a month to get delivered.
I'd also love to see more new styles like women's shorts that aren't tight, shorter legging lengths and more choices for tanks.
Hello Brittany,
Thank you for writing a review regarding our pricing and our shipping! Our Member Services team will contact you within 48 hours for further assistance.
Best,
Nelle
The clothing is very cute, nice to wear, and fits pretty well. I'm happy with the result.
Hello Alexis,
Thank you for such a wonderful review! This motivates us to do more and we promise to keep our standard in sizing, quality, pricing, and style just for you!
Best,
Nelle
I absolutely love Fabletics but there's definitely room for improvement! As far as the quality goes I'll give it 5 stars. My issue comes in with the shipping time mostly being past the date listed and the returns process. Most of my packages were late. I do understand that shipment times have been effected by covid, but this shouldn't consistently happen. Also, the return process has been a pain. The initial s process of "starting the return" was simple, but after that it went downhill. I'm currently waiting on my refund for two items and it's been over 2 weeks. When contacting customer care I'm told that I have to wait another week. It's also very confusing when a credit is issued. I received an email about one of my items, but it wasn't clear as to which one. Even the customer care representatives were confused.
The quality keeps me here, but if it wasn't for this I would've left the club. Hopefully, in the near future this can be fixed! I really love my outfits and have even started buying items for my husband.
Hello Deva,
Thank you for sharing your overall experience with Fabletics, especially with our return and exchange policies! We deeply value your business with us and your feedback is important for us to hear. We will contact you within 48 hours for further assistance.
Best,
Nelle
I have loved just about everything I have purchased. A few things I have loved more than others. The things I loved and wanted more of are hard to get again, that is the downside.
Hello Courtney,
Thank you for writing a review! We are continuously striving to satisfy our member’s needs as much as possible, especially with the availability of our products. For further assistance, our Member Services team will be contacting you within 48 hours.
Best,
Nelle
Fabletics has made ordering and exchanging really convenient through their app. My husband now orders from them, too!
Hello Dana,
We are delighted to hear that you had a great shopping experience with us! We always make sure to give you a seamless shopping experience possible. Have a great day!
Best,
Dean
Since joining fabletics, I've had a hard time finding things in stock. When I do finally snag something, I feel
The sizes are never the same. I'll get a large and it's huge so then a medium and it's way to small. Everything is a struggle.
Hello Courtesy,
Thank you for writing a review! We are continuously striving to satisfy our member’s needs as much as possible, especially with the availability of our products. For further assistance, our Member Services team will be contacting you within 48 hours.
Best,
Nelle
On the my first order, the wrong items were shipped (I ordered shorts and a shirt, and received women's shoes and socks). I mailed back the incorrect items, but have yet to receive my original order.
Customer service has been responsive, but not solution oriented
Hello Aaron,
Thank you for sharing your feedback regarding the incorrect item that you received. For further assistance, our Member Services team will be contacting you within 48 hours.
Best,
Nelle
Fabletics is THE only place I will order or buy my athletic active wear. They are durable, I am a mom of 6 constantly running around and doing stuff. I am also a gym junkie and these hold up to squats, burpees and everything in between. They are squat proof, you can't see through them at all! I also use them for sitting and lounging on the weekends. Fabletics are the best!
Hello Elyssa,
We are happy to know that you had a great shopping experience with us! We always make sure to provide beautiful and quality items at a very affordable price just for you! Have a great day!
Best,
Dean
Ordered a sleeveless hoodie and it fits great and looks even better! Great for workouts or just casual wear.
Hello Matthew,
Awesome! We're happy that our members appreciate the effort that we put into making sure we provide the best products and services! Have a great day!
Best,
Dean
Awful website experience. Will never buy anything again.
Hello Colleen,
We are sorry for the negative experience you have encountered on our website. For further assistance, our Member Services team will be contacting you within 48 hours.
Best,
Nelle
I attempted to purchase a gift card as a gift for a friend and could not have had a more difficult time. There was limited customer support, and when there was, it was hardly helpful or solution oriented. I could not get confirmation that my digital gift card was sent to the correct recipient, to the point where I had to try to order it multiple times, and was told to forward a very spam-like email with a hyperlink to the intended recipient. Not at all the presentation or delivery that should exist for a digital gift card. I had a thought out and personalized gift message crafted, and it had to be abandoned because the only option was to forward the email that came to me instead of the recipient.
Hello Sara,
Thank you for sharing your overall experience with Fabletics, especially when purchasing a gift card! We deeply value your business with us and your feedback is important for us to hear. We will contact you within 48 hours for further assistance.
Best,
Nelle
...
Hello Denise,
Thank you for taking the time to write your review! If you need help with your Fabletics account, feel free to contact our Member Services team at 1-844-322-5384. You can also shoot me an email if you have any questions or clarifications. Have a good day!
Best,
Nelle
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Kassandra,
Thank you for writing a review! We would love to assist you further with the concern you had with the VIP membership. A representative from our Member Services Team will email you within 48 hours.
Best,
Dean