FableticsReviews 13,325
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Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.
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Fabletics Reviews Summary
Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.
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The clothes are so comfortable and we love them, leggings, tops, pants, socks, everything
I did not care for the fabric. It's not very breathable.
Hello Alisia,
Thank you for the feedback! We are sorry to hear that you are dissatisfied with the quality of the item. We will be contacting you within 24-48 hours to help you further.
Best,
Jane
They have everything I love and they have good service they help me with all my questions
Hello Mirna,
Thanks for the great review! We are delighted that you enjoyed our products and services! We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Dean
Love the leggings but for sure love the in store experience. TAYLOR at the Fashion Valley- SD store is amazing and she's so welcoming!
Hello Ashley,
Thank you for your lovely review! We take pride in giving outstanding service to every customer and we're overjoyed to receive your compliments and appreciation.
Best,
Jane
Everytime we order something it takes weeks to get our order. I am very happy with the products once they arrive.
Hello Barbara,
Thank you for the positive feedback! We are happy to know that you love our products and services!
Best,
Jane
They make the opt out button hard to find. Their leggings are lower in the back than the front at the waistband. They auto convert your credit from real dollars to individual credits. When using the credits I might want something costing $35. But can't use a credit (worth $50) without losing $15. Terrible system and unnecessary.
Hello Cheri,
Thank you for writing a review! We would love to assist you further with the concern you had with our products and services. A representative from our Member Services Team will email you within 48 hours.
Best,
Dean
I wish it had pockets. Great fit and fabric though. I selected size medium and they fit tight, but I still have to pull my leggings up. They slide down a bit
Hello Aida,
Thank you for the positive feedback! We are happy to know that you love our products and services!
Best,
Jane
I appreciate being able to purchase multiple items for once member credit. Although some of deals aren't very good, I feel like The Boss kit is worth the money.
Hello Brian,
Thank you for writing a review! We are continuously striving to satisfy our member’s needs as much as possible, especially with the deals we offer. Our Member Services team will get in touch with you within 24-48 hours to further assist you.
Best,
Dean
I would not recommend purchasing anything from this company. I needed to exchange sizes because I ordered my normal size, but of the seven items, I purchased two appeared to be able to fit my daughter, two were too big and three were just right. I called to get them exchanged. I did not use any of the subscription credit on this purchase. I was told that I wasn't able to exchange. I called the same day the clothing arrived at my house. I was on the phone for 1 1/2 hours. I am the most patience and calm person. It takes a lot to get me rattled. I requested to speak to a manager six times. Every time I was put on hold for 3 to 4 minutes and the representative would come back and tell me over and over that there was nothing else the manager would do for me. They could only give me a partial credit on my account after it arrives and if it never arrives, then I will get nothing even if I mailed it and had proof. I really just wanted to exchange the merchandise for a different size, but that wasn't apparently an option. By the time, I finally spoke with a manager I was worn out and frustrated. I decided to donate the merchandise and just cancel my subscription. The quality is something you can't find locally. I would highly suggest that you order from $#*!s, Academy, Nike or a reputable company that will value and respect you as a customer. #notmycompany #valuecustomers
Hello Heather,
Thank you for writing a review! We are continuously striving to satisfy our member’s needs as much as possible, especially with our products and services. Our Member Services team will get in touch with you within 24-48 hours to further assist you.
Best,
Dean
Best leggings ever for such a reasonable price. They're super thick, better than other top name brands I've spent more money on. However, I just don't like the way they require a monthly subscription.
Hi Pauline,
Thanks for your effort in writing a review! We are glad to know that you are satisfied with the quality of our leggings. We will be contacting you via email within 48 hours for assistance.
Best,
Cathy
Ordered
some leggings clearly stated on website 2for £24 for VIP members upto 10 leggings. Got overcharged. Support team is ridiculous they say one thing one time then change there mind without informing you of change. Was told i will get refund but they changed there mind. Avoid at all costs.
Hello Sam,
Thank you for writing a review! We would love to assist you further with the concern you had with your order. A representative from our Member Services Team will email you within 48 hours.
Best,
Dean
I purchased order#Order #*******662 from FABLETICS and DID NOT RECEIVE 4 OF THE ITEMS. WHEN I CALLED TO LET FABLETICS KNOW, THEY INFORMED ME THAT I CANNOT HAVE A REFUND TO MY BANK ACCOUNT, BUT THAT THEY WILL DO AN INVESTIGATION TO DECIDE IF I RECEIVED THE ITEMS!
COMPLETE UNETHICAL UNACCEPTABLE BUSINESS PRACTICES ACCORDING TO THE BBB! WITHHOLDING A CUSTOMERS MONEY FOR PRODUCTS THAT I DID NOT RECEIVE!
IM A FITNESS INSTRUCTOR, I WILL #neverforget THIS, NEVER DO BUSINESS WITH FABLETICS AGAIN, EVER. AMD SURELY WILL SHARE THIS EXPERIENCE ACROSS ALL SOCIAL MEDIA, AS WELL AS IN MY CLASSES!
Hello Christa,
Thank you for writing a review! We would love to assist you further with the concern you had with the items you did not receive. A representative from our Member Services Team will email you within 48 hours.
Best,
Dean
I ordered quite a few pieces from Fabletics. I tried them on the day I received them and the leggings were completely see through. The fabric was extremely thin! I have bought $10 leggings off Amazon that were better quality. The sizing does not match up with their chart. Only one thing I ordered was decent. Will not be ordering from them again.
Hello Brittany,
Thank you for writing a review regarding the product that you received. Your feedback is helpful for us to hear. Our Member Services team will be contacting you within 48 hours for further assistance.
Best,
Nelle
I thought this one would be something else but when everything we buy is from China why am I surprised. 2020 was spent at home in lounge wear and finally got a job after 8 months of looking so wanted to reward me with some good lounge/athletic wear. Order the only pants and takeover pants. When tried to get the tag out it ripped the label. When I went to return I noticed that the items have to be unused, in original bags with tags... there you go 60 days roll in warranty is out the door unless you wear it for 60 days with the tag on. What a rip off, can't wait to shop from brick and mortar stores.
Why does returns have to be saleable condition? Why do you say that we can wear for 60 days roll in it and then return?
Hello Mayur,
Thanks for sending your review! We will be sending you a private message within 48 hours to discuss further your product and return concerns.
Best,
Bella
I sKipped the charge at the beginning of the month, I'm guessing some thing glitched and I was charged anyway. I ordered and outfit and specifically asked to used those credits, my account was charged full price of $80+ dollars. The COVID excuse is getting old! I was too much of a hassle, so I kept it, but I wii be canceling my membership as soon as I can.
Hello AnnMarie,
Thank you for writing a review! We would love to assist you further with the concern you had with the charge. A representative from our Member Services Team will email you within 48 hours.
Best,
Dean
Sometimes shipping times are awful other times it's good. It depends on which shipping company that is used.
Hello Carrie,
Thank you for writing a review! Your feedback is important to us, and we love to further assist you with the concern you had with our shipping. Our Member Services Team will email you within 48 hours to further assist you.
Best,
Dean
Great,
No issues. Ordered from store. Staff very helpful.
Would love to be a brand rep for your men's line Fabletics.
Hello Christopher,
Thank you for writing a review! We're glad to hear that you had a great experience with us. Our goal is to make our members happy with our products and services.
Best,
Dean
I became a VIP member over 3 months ago for their prices and thinkimg it was a good quality. The styles are cute eventhough not all of them are flattering. The HUGE problem is that every single legging I've bought so far rolls down from the waist and I have to keep pulling it up with every movememt. This is annyoing. So thinking. About dropping the membership.
Hello Claudia,
Thank you for writing a review! We are continuously striving to satisfy our member’s needs as much as possible, especially with our products. Our Member Services team will get in touch with you within 24-48 hours to further assist you.
Best,
Dean
When I called to report my undelivered item the person who took my call was so rude and treat me like I was stupid. That was the reason I cancelled my membership.
Never in my life had feel so humiliated.
Thanks
Hello Alicia,
Our number one priority is your satisfaction. We're sorry to hear that you had a negative experience with our Member Services Team. We will be in touch within 48 hours to assist you further.
Best,
Dean
I think you should make a better stance on wearing a mask
Hello Trever,
We are continuously striving to satisfy our member’s needs. Thanks for your feedback! It will help us serve you better in the future.
Best,
Dean
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Hello Eugenia,
Thanks for the great review! We are delighted that you enjoyed our products and services! We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Dean