FableticsReviews 13,325
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Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.
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Fabletics Reviews Summary
Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.
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I tried to make a purchase on their website and they (without my knowledge or consent) put a hold on my credit card - to a point where I couldn't make a purchase for at least 72 hours. I contacted their customer service and was hung up by the agent without finalizing my request or my concerns. My request was not taken into consideration and the call ended without a resolution. NEVER SHOP HERE... NEVER...
I purchased 2 items from Fabletics which are OK. Happy enough to keep them. This morning I had an email (7 May 2021) stating that I had a credit of £49.00. I needed to click the skip button or purchase something by 5 May 2021. How can I purchase something by the 5th when I don't get the email until the 7th? I emailed straightaway and got an email back stating something like they couldn't email me about this. I called and, to be fair, the customer service person was quite helpful and offered to re-credit and maintain my membership. I have just had a family bereavement and not in the mood for this, so she did cancel my membership for me. However, doesn't make sense to tell you have to make your choice by 5 May and not send you an email until 7 May!
Hello Dawn,
Thank you for sharing your overall experience with Fabletics! We deeply value your business with us and your feedback is important for us. We value your feedback and we'd like to make things right. We’ve sent you a request on www.sitejabber.com asking for your account information in order for us to pull up your account and assist you further. Kindly check your email notification from www.sitejabber.com or log on to the website to respond to the request and we'll be happy to assist you.
Best,
Nelle
When you purchased Two For One Price at the end of the month, you will be charged $49.95, totally not worth the price and a scam activity! This is why there is a CATCH! Be Mindful before buying!
Hello Armond,
Thank you for writing a review! We continuously strive to satisfy our member’s needs as much as possible, especially with our VIP membership. For further assistance, our Member Services team will be contacting you within 48 hours.
Best,
Nelle
I've gotten some of my best pieces of clothing from this site. Some were not up to par, either in material expectations or overall quality, so I just returned them and got my credit back easy peasy. I don't like that we, the buyer, incur the cost of the increased trade tariffs from China, but the quality of the clothing is still great. I think the membership is easily worth it, and they have new products in all the time which makes shopping with them fun and exciting (and also infuriating when a cute piece goes out of stock instantly lol). Overall have had a great experience with them. 4 stars only because of the incurred fees, which I feel should be covered by the company.
Hello Stephanie,
We sincerely appreciate the feedback you shared regarding our payment. We will contact you within 48 hours for further assistance.
Best,
Nelle
I can't believe there are such bad reviews.
I ordered from them 3 times already with 3 different emails so I can use the 2 for £24 offer.
All the leggings are AMAZING quality, lovely colours. The best leggings I ever own honestly.
I always cancelled the VIP membership via online chat after I received my orders and there were no issues.
Overall great experience, great quality of products.
I honestly recommend it based on my experience.
Hello Malina,
Thank you for such a wonderful review! We appreciate your time to share how happy you are with your experience with us. Your satisfaction is what we always aim for. Have a great day!
Best,
Nelle
I made a large purchase of 6 items in March, 2 of which were shipped separately. I never received those two items and when I called about it i was told that one of them would be reshipped and one of them was out of stock and that I would receive a credit for the out of stock item, neither of which I got. I paid for two items and never received them or the consolation of the loss of those items.
Hello Emily,
We are sorry to hear if the items you have purchase gone missing. Our Member Services team will be contacting you within 48 hours for further assistance.
Best,
Nelle
Super quick delivery! Adorable matching Mother/daughter workout outfits arrived almost immediately after I placed the order.
Hello Christina,
Thank you for giving us positive feedback! We are happy to know that your package arrived early. Rest assured we will continuously create unique designs, affordable, and the highest quality products to choose from.
Best,
Nelle
It was easy to click on the items that were chosen for me. However, I have not received anything yet.
Hello Teresa,
Thank you for writing a review. We always like hearing from our members. We are excited for you to receive your order. We hope you'll like it and looking forward to receiving feedback from you. Have a great day!
Best,
Nelle
The seam of my leggings, that I've only had for three months, came unraveled and created a hole in my pants. They would not give me a refund or replace the pants.
Hello Abigail,
Thank you for writing a review! We are sorry to hear if you are unhappy with the quality of our products. Our Member Services team will contact you within 48 hours for further assistance.
Best,
Nelle
It's just something about the material as well as the fit. Good stuff!
Hello Eugene,
Thank you for such a wonderful review! This motivates us to do more and we promise to keep our standard in sizing, quality, pricing, and style just for you!
Best,
Nelle
The addition of over $20 in taxes and import fees is probably doing to be the thing that ends this.
Maybe other companies are folding these things into the prices for items, not sure. What good is the membership abs free shipping if we are paying $20 just to get the items?
Hello Carly,
Thank you for sharing your feedback regarding our payment process. Our Member Services team will get in touch with you within 48 for further assistance.
Best,
Nelle
Clothing are not true to size. I had to return most items and reorder items to fit and at times still didn't fit me
Hello Damaris,
Thank you for writing a review regarding our sizing! For further assistance, our Member Services team will get in touch with you within 48 hours.
Best,
Nelle
I love that fabletics always gives me the perfect fit, comfy, functional and sexy!
Hello Erin,
Thanks for sharing your excellent shopping experience with us and for showing us some love! Rest assured, we will continuously create unique designs, affordable, and highest quality products to choose from.
Best,
Nelle
Dissatisfied because I keep getting charged $49.95 on my credit card when I have cancelled my membership several months ago.
Hello Candas,
Thank you for writing a review! We continuously strive to satisfy our member’s needs as much as possible, especially with our VIP membership. For further assistance, our Member Services team will be contacting you within 48 hours.
Best,
Nelle
Fabletics are the best in the industry, and I have tried all that is out there between myself and 2 daughters!
Hello Tonya,
Thank you so much for the great feedback! We are happy to know that you love our products and services! Have a great day!
Best,
Dean
I needed to return an item that was too big. It's very difficult to find the return label with instructions provided. Still not able to find the label where its supposed to be. The time has lapsed for the return item and I'm stuck with something that doesn't fit.
Hello Estela,
Thank you for the feedback! We are sorry to hear about the inconvenience you have experience concerning our return service. Your feedback is important, and we would like to make things right. Our Member Services Team will be in touch within 48 hours.
Best,
Jane
I wear workout/Pilates clothes every day. While I do Pilates several times a week, I mostly just wear Fabletics gear because it's flattering and comfortable and suits my everyday casual and on the go lifestyle.
Hello Ashley,
Thanks for the great review! We are delighted that you enjoyed our products and services! We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Dean
Fabletics products seem to be nicely made and they do have some fun styles but $50 a month for a sports bra and leggings set is just way too much. I can find other cute styles anywhere else for far less. It's not flexible enough: if you find a single item like a sports bra and want to use your monthly credit it charges you the whole $50 even if the item is worth less than $50 full price. What's up with that? If this service was $25 instead of $50 and allowed you to either mix and match your own top with leggings or pick a set I would be all in but it's not flexible or valuable enough.
Hello Tessa,
Thank you for the feedback! We are sorry to hear that you dislike our VIP membership. We are continuously striving to satisfy our member’s needs as much as possible so we will be contacting you within 24-48 hours for further assistance.
Best,
Jane
Shipment never arrived carrier said my unit was vacant. And when I called to reship the items were not longer available. Super disappointed.
Hello Gabrielle,
Thank you for writing a review! Your feedback is important to us, and we love to further assist you with the concern you had with your order. Our Member Services Team will email you within 48 hours to further assist you.
Best,
Dean
Customer service is a dying art. Fabletics store actually has great customer service. We entered a few stores at the mall and they couldn't care less about the customer. Fabletics in contrast- from the time you set foot in their store they greet you and are actually helpful. I was going to maybe get one thing and ended up with 3 that I liked. The store presentation and cleanliness, their technology, dressing rooms are superb. Bravo!
Hello Claudia,
Thank you so much for sharing your experience with Fabletics! Our goal is 100% member satisfaction, and it sounds like we achieved that goal with you. We want every experience to be “five stars”! Have a great day!
Best,
Dean
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Hello Ane,
Thank you for sharing your overall experience with our customer service. We value your feedback and we'd like to make it up to you. We’ve sent you a request on www.sitejabber.com asking for your account information in order for us to pull up your account and assist you further. Kindly check your email notification from www.sitejabber.com or log on to the website to respond to the request and we'll be happy to assist you.
Best,
Nelle