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FableticsReviews 13,325

fabletics.com
active, casual, lounge men, womenAge 19-25, 26-45
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From the business

Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.


fabletics.com
+1 844-322-5384
USA
Fabletics is part of TechStyle, Inc
Founded in 2013
Clothing item from FableticsFashion apparel by FableticsMerchandise from Fabletics clothing lineFabletics fashion product

Business Highlights

General

Parent Company: TechStyle, Inc
Year Founded: 2013
Target Gender: men, women

Shipping

Shipping Cost: $5.95
Free Shipping: sometimes
Free Shipping Detail: for orders above $49.95

Returns

Return Policy: free
Return Instructions: items must be new, unused condition with original packaging
Restocking Fees: no

Sustainability

Sustainability Score: Not Good Enough
Recycling Program: no
Responsible Materials: recycled

Product

Style: active, casual, lounge
Body Fit: regular, plus size
Available Sizes: Men's (2XS, XS, S, M, L, XL, XXL, 1X, 2X, 3X, 4X), Women's (2XS, XS, S, M, L, XL, XXL, 1X, 2X, 3X, 4X)

Customer Service

Support Channels: phone, facebook, chat
Support Phone: +1 844-322-5384

Payment Options

Payment Methods: card payments, PayPal

Membership Programs

Rewards Program: Active Junky, Rakuten, Swagbucks

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Fabletics Reviews Summary

Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
871
value
880
shipping
857
returns
613
quality
840

We monitor reviews for authenticity

Alabama
1 review
0 helpful votes
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Still waiting for it.
June 1, 2021

The product is great… but I've been waiting for my order for almost 2 months. Grr.

Date of experience: June 1, 2021
Cole N. Fabletics Rep
over a year old

Hi Scott,

Thanks for your effort in writing a review! We are sad about the negative experience you had with your order. We will be contacting you via email within 48 hours for assistance.

Best,
Cathy

Texas
1 review
0 helpful votes
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Sale Events
June 1, 2021

Every time there is a sale event, they are out of stock and everything that is in my size, this holds true for current inventory levels as of late as well. They have put more focus into the ladies apparel then the mens, but that's just my opinion.

Date of experience: June 1, 2021
Cole N. Fabletics Rep
over a year old

Hi Aric,

Thanks for your purchase and for sharing your feedback on our selections! We will be contacting you via email within 48 hours for assistance.

Best,
Cathy

Texas
1 review
0 helpful votes
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The site is very fluid when your in their predetermined category for you. It gets confusing when you want to shop for someone of the opposite sex. The site should also pair complimentary items with viewed item. For instance, looking at a pair of women's leggings should link to the matching top(s).

Date of experience: June 1, 2021
Cole N. Fabletics Rep
over a year old

Hi Eric,

Thanks for your purchase and for sharing your feedback on our site! We will be contacting you via email within 48 hours for assistance.

Best,
Cathy

New York
1 review
0 helpful votes
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Excellent
June 1, 2021

Pleasant customer service. I found all the items I needed.

Date of experience: June 1, 2021
Cole N. Fabletics Rep
over a year old

Hi Aileen,

We appreciate your wonderful review! It's great to know that you love the variety of styles that we have made available to you. You can surely expect more soon!

Best,
Cathy

Pennsylvania
1 review
0 helpful votes
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Waist band
June 1, 2021

I love these but the waist band rolls down. And make pockets on all other Levi's.

Date of experience: June 1, 2021
Cole N. Fabletics Rep
over a year old

Hi Carolyn,

Thanks for your effort in writing a review of how your leggings fit! We will be contacting you via email within 48 hours for assistance.

Best,
Cathy

Florida
1 review
0 helpful votes
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I really love the fit and feel of Fabletics but I don't order much b/c colors and sizes are always so limited.

Date of experience: June 1, 2021
Cole N. Fabletics Rep
over a year old

Hello Ashley,

Thank you for writing a review! We are continuously striving to satisfy our member’s needs as much as possible, especially with the availability of our products. For further assistance, our Member Services team will be contacting you within 48 hours.

Best,
Nelle

Indiana
1 review
0 helpful votes
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Excellent service
June 1, 2021

The young gal who helped was extremely fantastic and answered every question I had. Loved the merchandise and service.

Date of experience: June 1, 2021
Cole N. Fabletics Rep
over a year old

Hello Rita,

Thanks for writing a review! Fabletics promises to provide high-quality products for you as well as an outstanding member service experience. Have a great day!

Best,
Nelle

Oklahoma
1 review
0 helpful votes
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Stock Issues
June 1, 2021

Ultimately the deciding factor in my cancellation of the service was the lack of stock. They never had ANYthing in my size other than neutral solids, and those are so boring they're just not worth the subscription. It's more worth it if they can keep things in stock for more than a minute

Date of experience: June 1, 2021
Cole N. Fabletics Rep
over a year old

Hi Beth,

Thanks for your effort in writing a review! We are sad about the negative experience you had with our selections. We will be contacting you via email within 48 hours for assistance.

Best,
Cathy

New York
1 review
0 helpful votes
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Horrible customer service
June 1, 2021

I was wiaitibg for my package and it wasn't being delivered I called them and they told me that my apt building was missing. I asked them why as no one notified me or called me and they didn't have a answer. After that I told them I still wanted to my package but instead they delivered it back to the company which means I never got my leggings.

Date of experience: June 1, 2021
Cole N. Fabletics Rep
over a year old

Hello Alexandra,

We are sorry for the negative experience you have encountered, especially with our customer service. For further assistance, our Member Services team will be contacting you within 48 hours.

Best,
Nelle

Ohio
1 review
0 helpful votes
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Need inventory in common sizes
June 1, 2021

Price to quality is spot on for the initial trial and order, however availability of sizes and variety in size L Is terrible. I'm resigned to black or navy and never have the opportunity to purchase "designer" styles. $50/month it's steep for a pair of athletic shorts.

Date of experience: June 1, 2021
Cole N. Fabletics Rep
over a year old

Hi Chris,

We appreciate your feedback on our pricing and selections! We will be contacting you via email within 48 hours for assistance.

Best,
Cathy

Florida
1 review
0 helpful votes
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Poor selection
June 1, 2021

The selection of styles and colors is horrible. If you like to have clothes in only black or blue, in a size small then Fabletics my be for you. It appears that they only make VERY FEW pairs in their "signature colors"

Date of experience: June 1, 2021
Cole N. Fabletics Rep
over a year old

Hello Mark,

Thank you for writing a review! We are continuously striving to satisfy our member’s needs as much as possible, especially with the availability of our products. For further assistance, our Member Services team will be contacting you within 48 hours.

Best,
Nelle

Texas
1 review
0 helpful votes
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Nice quality clothing
June 1, 2021

A bit confusing w purchasing using a credit and skipping a month. But once I used those features, it became easier

Date of experience: June 1, 2021
Cole N. Fabletics Rep
over a year old

Hi Amanda,

Thank you for such a wonderful review! This motivates us to do more and we promise to keep our standard in quality just for you!

Best,
Cathy

New Jersey
1 review
0 helpful votes
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Fabletics review
June 1, 2021

I was not happy. Everything is out of stock and when you find something you like, you cant use the monthly fee fabletics took from you towards it.

Date of experience: June 1, 2021
Cole N. Fabletics Rep
over a year old

Hello Celeste,

Thank you for writing a review! We are continuously striving to satisfy our member’s needs as much as possible, especially with the availability of our products. For further assistance, our Member Services team will be contacting you within 48 hours.

Best,
Nelle

Michigan
1 review
0 helpful votes
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Not happy at all.
June 1, 2021

I ordered a fanny pack that I never received in my order. Normally if I order something and it's out of stock, I'm notified - not this time. I called customer service - waste of time and I still never got the fanny pack so I just gave up.

Date of experience: June 1, 2021
Cole N. Fabletics Rep
over a year old

Hello Christine,

Thank you for sharing your feedback regarding the order that you made. For further assistance, our Member Services team will be contacting you within 48 hours.

Best,
Nelle

GB
1 review
0 helpful votes
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I ordered 2 pairs of leggings costing £22 originally £40-60. My friend ordered 4 and my mother 2 pairs. Great deal "as I thought". But if you don't click on "skip a month" your charged £49 for every month. My mother was charged £150 in 3 months. If she hadn't of checked the payments would of continued. We contacted fabletics and because my mum couldn't remember her email address she registered with they couldn't refund the money. I gave them her home address but they had NO records of this address! Ridiculous! My mum had to cancel her credit card to stop these payments. We are now contacting trading standards.

Date of experience: May 25, 2021
Cole N. Fabletics Rep
over a year old

Hello Angela,

Thank you for writing a review regarding how the VIP Membership works! We’ve sent you a request on www.sitejabber.com asking for your account information in order for us to pull up your account and assist you further. Kindly check your email notification from www.sitejabber.com or log on to the website to respond to the request and we'll be happy to assist you.

Best,
Nelle

Texas
1 review
0 helpful votes
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Customer Service: C- Selection: F
May 19, 2021

I called to cancel my subscription because for 3 months they did not have any of the items I wanted in the size I needed. This relegated me to saving my credits for when they would be available, but they never were. My request for a refund was denied (shocking I know...) but if you are running a subscription service and are unable to provide items in various sizes, you are NOT providing the same service to everyone. Case in point, I am only able to select shorts in black or blue in size L. The pair comes in 5 different colors, and in two inseam lengths, but the colors other than black or blue are not offered other than in XS or S. Additionally, I had to call 4 times to speak with someone that I could understand and didn't hang up on me during a requested transfer. To provide validity to my assertion, every time I called, it sounded like a call center so they were not working from home with connectivity issues. Eventually, I spoke with a calm respectful woman who tried adding items to my cart remotely so I could see them, but when I went to check out (3 times) it said they were unavailable. I could see the items in the cart on my end, but could not complete the transaction. Apparently on her end, the only two colors available were an "off-white" and "sky blue" as they were described to me, whereas on my end only the black and navy blue versions were available. Eventually the frustration wore us both down and my membership was cancelled. I was told I should receive a refund in 7-10 business days and an email confirmation in the next 48 hours. It seems like each time this type of service for clothing has been tried, it never works for the customer or the company (such as UA trying it a few years back). It seems like a predatory practice where the company relies on the customer to never attempt to get a refund for the company failing to provide advertised services. I recommend staying away and just going through more reputable companies that won't gouge you for ridiculous memberships where a credit is good for one item up to 80 bucks, but won't let you get two items for 20-30 bucks each. As far as the product goes, I personally think their sizes run a size small, so order up a size if you are close or in-between sizes.

Date of experience: May 19, 2021
Cole N. Fabletics Rep
over a year old

Hello Bart,

We are sincerely sorry for the negative experience you have encountered with us. We deeply value your business with Fabletics and we'd like to make things right. We will contact you within 48 hours for further assistance.

Best,
Nelle

Texas
1 review
0 helpful votes
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Charges
May 18, 2021

Auto charging each month is a bunch of bull, and I will cash in my "member" credits, then close my account. I will never order from you again and will comment negatively of your "member" credits on every single social media post I can find.
Then when I entered this review, it changed my rating from one star to five.

Date of experience: May 17, 2021
Cole N. Fabletics Rep
over a year old

Hello Alicia,

Thank you for writing a review! We continuously strive to satisfy our member’s needs as much as possible, especially with our VIP membership. For further assistance, our Member Services team will be contacting you within 48 hours.

Best,
Nelle

New York
1 review
0 helpful votes
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Horrible
May 13, 2021

Constant misinformation from Rea #*******, Mia #******* and Kaye-all supervisors. If they are supervisors, I hate to see the level of service from lower ranking CSRs!

Date of experience: May 13, 2021
Cole N. Fabletics Rep
over a year old

Hello Jean,

We sincerely appreciate the feedback you shared regarding your experience with us. Our Member Services team will contact you within 48 hours for further assistance.

Best,
Nelle

New Jersey
1 review
0 helpful votes
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Company charges import taxes and has terrible customer service. BEWARE will charge you 49.95 a month and won't answer calls to cancel. The call had roosters going off in back noise. CSR told me to file a dispute with my card company. Kate Hudson should be ashamed of her terrible business practices. I would not recommend unless you READ ALL THE FINE PRINT and understand by making a purchase they sign you up for a MEMBERSHIP in which you need to call monthly between the first and the fifth. Then when they don't answer calls you have to try to log onto your account to SKIP MONTH. Wish I would have SKIPPED PURCHASE. It has been far to much of a hassle

Date of experience: May 11, 2021
Cole N. Fabletics Rep
over a year old

Hello Jodi,

Thank you for sharing your overall experience with Fabletics! We deeply value your business with us and your feedback is important for us to hear. We’ve sent you a request on www.sitejabber.com asking for your account information in order for us to pull up your account and assist you further. Kindly check your email notification from www.sitejabber.com or log on to the website to respond to the request and we'll be happy to assist you.

Best,
Nelle

GB
1 review
0 helpful votes
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Bought leggings and was not informed of £49 per month credit unless cancelled
When I contacted them they refused to refund or cancel the membership until I spent the credit they took

Date of experience: May 11, 2021
Cole N. Fabletics Rep
over a year old

Hello Deb,

Thank you for sharing your feedback regarding how the VIP Membership works. We’ve sent you a request on www.sitejabber.com asking for your account information in order for us to pull up your account and assist you further. Kindly check your email notification from www.sitejabber.com or log on to the website to respond to the request and we'll be happy to assist you.

Best,
Nelle