Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.
















Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
The shorts themselves are OK - the sales tactics, though, leave something to be desired. I responded to an ad offering two pairs of shorts for the price of one - but somehow only got one pair, and somehow got signed up for a monthly pair of shorts, which my credit card was automatically charged for. I certainly did not sign up for that "service." I will say that customer service responded well to that, cancelled my membership and refunded the money promptly.
I can't get enough of Fabletics! As a company, they've done a great job of listening to customer feedback and improving their products and services. I'll highly recommend Fabletics to anyone who will listen!
Hello Brianna,
Thanks for sharing your feedback! We are glad to know that you are satisfied with our products and services. Have a great day!
Best,
Nelle
USPS rejected my shipment says the address was incorrect, and somehow the next package I ordered (came 2 days later) managed to get to me. USPS made a mistake, however, Fabletics policy is to never give credit back to your credit card ever, EVER! They will only give a store credit, forcing you to buy from them again. They offered to send me a check, but the check takes 45 days! DO NOT BUY FROM THIS COMPANY! THEIR "POLICY" SUCKS!
Hello Shelley,
We are sorry to hear if you are unhappy with our shipping services! For further assistance, our Member Services team will be contacting you within 48 hours.
Best,
Nelle
I ordered last week there is no revert. Number is switched off. Is it a fake website. Can anyone help please
Hello Meenakshi,
Thank you for sharing your feedback regarding the order you placed. We've sent you a request on www.sitejabber.com asking for your account information in order for us to pull up your account and assist you further. Kindly check your email notification from www.sitejabber.com or log on to the website to respond to the request and we'll be happy to assist you.
Best,
Nelle
I ordered weeks ago and still have not received my merchandise.
Hello Alec,
Thanks for writing a review regarding the status of your order. For further assistance, our Member Services team will get in touch with you within 48 hours.
Best,
Nelle
The leggings are fine but overpriced and they still charge you even if you skip the month. And the only way to fix it or cancel your membership is to call in and talk to a person. I hate it.
Hello Amelia,
Thank you for writing a review! Your feedback is important to us, and we love to further assist you with the concern you had with the charge. Our Member Services Team will email you within 48 hours to further assist you.
Best,
Dean
I used to LOVE Fabletics. I signed up two or three years ago, and they had some top notch stuff. It was quality, and it was cute. As a plus-size, it was fantastic to be able to work out without looking like hot garbage. There were cute prints for leggings (some that I still have and get compliments on all of the time), cute tops, lots of variety, and the leggings were top notch.
Now it's like, "Here's the same stupid sports bra in 15 colors." (I don't wear sports bras - at least not those - I have high-quality ones I prefer.) "Here are the only two tops we're offering this month - one has long sleeves, and the other won't cover your belly." "Here are three crop tops." (Again, won't wear them.)
WHAT THE HELL HAPPENED? The quality went down, the selection is disgusting. Flesh-colored items that make a fat person appear as if they're naked? Bodysuits that have only one strap? WHO works out in that, without a bra? Maybe I'm "old" now - maybe I just don't get it. I just canceled my membership today. I don't mind paying, I used to love to pick out a new outfit each month... but something seriously has changed.
Hello Jessica,
We sincerely appreciate the feedback you shared regarding our selection, especially in your preferred styles! Our Member Services team will contact you within 48 hours for further assistance.
Best,
Nelle
The products I have purchased have been excellent. However, the recent changes in customer service have made me cancel my membership. I received an email saying I had cancelled my membership - which I had not. When I replied, I got a response saying they no longer provide email support and I needed to call. When I called, I was told that because I challenged a charge on my credit card that I did not make, it was company policy to cancel my membership. That statement followed one that informed me I had made a call and cancelled the membership. When I challenged both statements, I did not get an explanation nor a response, other than they would send it to the back office and "listen to the tape from the earlier call". After thinking about it, I called back and decided to take them up on their cancellation mistake. There's no product they provide that I have to have to survive in life. In an age when retail business are struggling, they might want to engage in a reality check.
Hello Debbie,
Thank you for sharing your overall experience with Fabletics! We deeply value your business with us and your feedback is important for us to hear. For further assistance, we've sent you a request on www.sitejabber.com asking for your account information in order for us to pull up your account and assist you further. Kindly check your email notification from www.sitejabber.com or log on to the website to respond to the request and we'll be happy to assist you.
Best,
Nelle
I bought a couple pairs of shorts using a sign up deal, but couldn't cancel it when I tried and then they charged me 50 dollars for the "membership"
I WILL NOT ever buy from this company again and will tell everyone that I know to not fall for their deceptive tactics... BAD deal and I absolutely feel like they stole from me.
I wish I could go back in time and not fall into their trap.
1 star.
Hello Michael,
Thank you for writing a review! We are sorry to hear if you are unhappy with our VIP Membership program. Our Member Services team will get in touch with you within 24-48 hours to further assist you.
Best,
Nelle
They have manipulative and pushy marketing material. I'm sorry but if your main selling point for new VIP customers is "you can cancel anytime, we are available 24/7" but it is IMPOSSIBLE to cancel via their website and no one ever answers the hotline phone. How can a customer actually cancel? You cant. Full stop. It Is A Scam. Don't believe Kate Hudson's lies.
Hello Rio,
Thank you for sharing your overall experience with Fabletics! We deeply value your business with us and your feedback is important for us to hear. We will contact you within 48 hours for further assistance.
Best,
Nelle
I had placed a HUGE order and then they email me saying that my address is wrong and to please call costumer service to fix it before it gets shipped out. I called and they had already canceled my order. I had paid extra money to get it rushed and here in 4 days now they are telling me it's 72 hours before they will even give me a refund. ABSOLUTELY TERRIBLE COSTUMER SERVICE. Will never be ordering with them again.
Hello Hailey,
Thank you for sharing your feedback regarding your experience with our customer service. For further assistance, our Member Services team will be contacting you within 48 hours.
Best,
Nelle
I never saw anything pertaining to a membership fee, and then BAM…49.95 a few weeks after I spent $24 with them
SCAM AF
Hello Joe,
Thank you for sharing your feedback regarding how the VIP Membership program. For further assistance, our Member Services team will get in touch with you within 48 hours.
Best,
Nelle
They won't refund your money after we forgot. I never see such terms and conditions with any company.
Hello Venkata,
Thank you for writing a review! We continuously strive to satisfy our member’s needs as much as possible, especially with our VIP membership. For further assistance, our Member Services team will be contacting you within 48 hours.
Best,
Nelle
I ordered 2 tights which I have to say I love. But I didn't realize after the purchase they been charging my account every month $49.95 without me knowing! I have no idea why? I just reported to my credit card company. Highly disappointed! I would've ordered again if it wasn't for this.
Hello Damaris,
Thank you for writing a review! We continuously strive to satisfy our member’s needs as much as possible, especially with our VIP membership. We’ve sent you a request on www.sitejabber.com asking for your account information in order for us to pull up your account and assist you further. Kindly check your email notification from www.sitejabber.com or log on to the website to respond to the request and we'll be happy to assist you.
Best,
Nelle
I was in-between job interviews and stopped in to check out one of the local instore locations. To my surprise and luck, I was able to swing by the Irvine location. Greeted by the bubbly Floor Staff Member and overall genuine and nice Store Manager, these lovely ladies made my day with such the awesome energy they brought in to my life. To be honest, their customer service made me want to keep my Fabletic's membership/subscription, even due to my financial struggles. I just need to do my part to make sure to call in/remember to skip my month until I am ready for more gear. I was so bummed that I missed a few item drops from the previous Men's collection, but the young lady helped me tremendously and helped answered my dialed in questions about specifically what I was trying to add to my "Training Closet." I ultimately, used up all my credits and have ABSOLUTELY LOVED each piece of clothing I have received and cannot stop wearing my three items. Especially my "THE TAKEOVER PANT", they are so comfy yet semi formal. I can wear them to the gym or even a casual day at the golf course.
Hello Dean,
Thank you so much for sharing your wonderful experience when shopping with our retail stores! We put member experience and satisfaction our priority, and your review reaffirms the hard work we put in every day. Rest assured we will continue to provide an outstanding member service experience to our valued members like you. Have a great day!
Best,
Nelle
Great product and staff! I love shopping here so much!
Hello Edward,
Thank you for sharing your positive feedback! We are happy to hear that you are satisfied with our products and services. Have a wonderful day!
Best,
Nelle
Ordered the 2 for £24, signed up for nothing. Few weeks later I couldn't believe they stole £49 from my account. This happens a lot I found out, I phoned them up and they cancelled whatever they made up I was signed up for. Still leaves me with missing money. Going to get some advise from the police as it is theft. Have been on phone again today, said they wouldn't give me my money back. Real hard work, got refund. Avoid.
Hello Fiona,
Thank you for writing a review! We continuously strive to satisfy our member’s needs as much as possible, especially with our VIP membership. For further assistance, our Member Services team will be contacting you within 48 hours.
Best,
Nelle
Dont accept the 2 pairs of leggings for $24 without expecting to be charged $50 a month for some bull$#*! VIP membership you dont want. Canceled this membership and was refunded the $50, yet was charged AGAIN the next month! After talking to 10 different people in the Philippines, the issue was finally resolved and the membership I didnt sign up for was canceled and my money refunded. This company is nothing but a scam, which is sad considering it used to not be like this. Can buy better quality leggings at Academy Sports for the same deal minus the $50 a month membership fee. Like who tf wants a membership for a clothing site anyway... makes no sense.
Hello Hayley,
Thank you for sharing your overall experience with Fabletics! We deeply value your business with us and your feedback is important for us to hear. We will contact you within 48 hours for further assistance.
Best,
Nelle
I like the leggings. The bra I got doesn't have any support but maybe I just chose the wrong style. Every time I see an add, the clothing advertised is never available. I'm still a VIP member but I find myself skipping every month because what I want is never available.
Hello April,
Thank you for writing a review! We are continuously striving to satisfy our member’s needs as much as possible, especially with the availability of our products. Our Member Services team will get in touch with you within 24-48 hours to further assist you.
Best,
Nelle
I always love my purchases, however not this one. Poor fit. I was told I could return it. Took it back to the store, however the girl said not returnable. They did eventually take it back
Hello Judy,
We are sorry to hear if your items don't fit well. We will contact you within 48 hours for further assistance.
Best,
Nelle
Answer: I did read the fine print, as stated, which you find out when you are about to place your order. Those few who LOVE Fab would have you believe, that we are dolts and can't figure out this "club" has you by the short hairs once you order 1 outfit... the hook is set. So if you wanna hassle with the $49.95 charge that you may or not remember to decline each month, see the charges on your card, only to find you have "store credit" instead of the charges removed... then by all means, place your order. As far as the 16% "like" rate at the top, THAT in itself should let you know, steer clear. It took me MANY attempts just to stop their emails from coming to me... finally!
Answer: Hi Heidi I really would cancel as soon as possible because if you don't you will be charged whether you buy anything or not. Do it now because if not before 5th, you will be charged. You have to do this every month it's really not worth the hassle, I would buy from the high street at least you know where you stand. Also, I am assuming Myka works for the company! There are very few positive comments about this company I would steer well clear.
Answer: I rang my bank and told them to stop any future payments leaving my account. When I finally got through to fabletics, I had the worst most arrogant a***hole in customer services so I wouldn't bother wasting your breath
Answer: When I cancelled, I made sure that I used up every dime of credit because I was pretty sure that this shady company would take the credit I was owed. Someone should start a class action suit against them. They just do whatever they want...
Answer: The best thing to do is to use your credit and buy something in the amount you were charged and then call to cancel your membership. You can try to get them to reverse the charges but chances are you won't get it back. Don't cancel until you use the money you already paid though!
Answer: All the good reviews on this site most likely come from employees, you could ask them.
Answer: Unfortunately this company is corrupt. You'll have to call relentlessly until they answer. I cancelled over the phone successfully. Leave a post with your negative experience getting a hold of someone to cancel.
Answer: I bombarded them on twitter and Facebook. They got back to me quick!
Answer: No you are not. Cancel it asap and then you won't get charged the monthly subscription charge. Best to call them and cancel it over the phone, and then send an email stating that you called and that they promised to cancel the account just as back up.
Answer: I think you should be okay! Canceling it is easy but I really doubt they'll send you a bill! I used it for a while and had no problems until this one but they were so beyond rude :( unless they have your billing information they can't just charge you!
Gain trust and grow your business with customer reviews.
Claim your free account
Gain trust and grow your business with customer reviews.
Claim your free account
Hello Daniel,
Thank you for writing a review! We continuously strive to satisfy our member's needs as much as possible, especially with our VIP membership. For further assistance, our Member Services team will be contacting you within 48 hours.
Best,
Nelle