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FableticsReviews 13,325

fabletics.com
active, casual, lounge men, womenAge 19-25, 26-45
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From the business

Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.


fabletics.com
+1 844-322-5384
USA
Fabletics is part of TechStyle, Inc
Founded in 2013
Clothing item from FableticsFashion apparel by FableticsMerchandise from Fabletics clothing lineFabletics fashion product

Business Highlights

General

Parent Company: TechStyle, Inc
Year Founded: 2013
Target Gender: men, women

Shipping

Shipping Cost: $5.95
Free Shipping: sometimes
Free Shipping Detail: for orders above $49.95

Returns

Return Policy: free
Return Instructions: items must be new, unused condition with original packaging
Restocking Fees: no

Sustainability

Sustainability Score: Not Good Enough
Recycling Program: no
Responsible Materials: recycled

Product

Style: active, casual, lounge
Body Fit: regular, plus size
Available Sizes: Men's (2XS, XS, S, M, L, XL, XXL, 1X, 2X, 3X, 4X), Women's (2XS, XS, S, M, L, XL, XXL, 1X, 2X, 3X, 4X)

Customer Service

Support Channels: phone, facebook, chat
Support Phone: +1 844-322-5384

Payment Options

Payment Methods: card payments, PayPal

Membership Programs

Rewards Program: Active Junky, Rakuten, Swagbucks

How would you rate Fabletics?
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Fabletics Reviews Summary

Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
871
value
880
shipping
857
returns
613
quality
840

We monitor reviews for authenticity

Massachusetts
1 review
0 helpful votes
Follow Daniel W.
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Not satisfied
July 1, 2021

The shorts themselves are OK - the sales tactics, though, leave something to be desired. I responded to an ad offering two pairs of shorts for the price of one - but somehow only got one pair, and somehow got signed up for a monthly pair of shorts, which my credit card was automatically charged for. I certainly did not sign up for that "service." I will say that customer service responded well to that, cancelled my membership and refunded the money promptly.

Date of experience: July 1, 2021
Jennifer M. Fabletics Rep
over a year old

Hello Daniel,

Thank you for writing a review! We continuously strive to satisfy our member's needs as much as possible, especially with our VIP membership. For further assistance, our Member Services team will be contacting you within 48 hours.

Best,
Nelle

New York
1 review
0 helpful votes
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Addicted!
July 1, 2021

I can't get enough of Fabletics! As a company, they've done a great job of listening to customer feedback and improving their products and services. I'll highly recommend Fabletics to anyone who will listen!

Date of experience: July 1, 2021
Jennifer M. Fabletics Rep
over a year old

Hello Brianna,

Thanks for sharing your feedback! We are glad to know that you are satisfied with our products and services. Have a great day!

Best,
Nelle

Washington
1 review
0 helpful votes
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USPS rejected my shipment says the address was incorrect, and somehow the next package I ordered (came 2 days later) managed to get to me. USPS made a mistake, however, Fabletics policy is to never give credit back to your credit card ever, EVER! They will only give a store credit, forcing you to buy from them again. They offered to send me a check, but the check takes 45 days! DO NOT BUY FROM THIS COMPANY! THEIR "POLICY" SUCKS!

Date of experience: June 30, 2021
Jennifer M. Fabletics Rep
over a year old

Hello Shelley,

We are sorry to hear if you are unhappy with our shipping services! For further assistance, our Member Services team will be contacting you within 48 hours.

Best,
Nelle

India
1 review
0 helpful votes
Follow Meenakshi A.
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Is it fake
June 28, 2021

I ordered last week there is no revert. Number is switched off. Is it a fake website. Can anyone help please

Date of experience: June 27, 2021
Jennifer M. Fabletics Rep
over a year old

Hello Meenakshi,

Thank you for sharing your feedback regarding the order you placed. We've sent you a request on www.sitejabber.com asking for your account information in order for us to pull up your account and assist you further. Kindly check your email notification from www.sitejabber.com or log on to the website to respond to the request and we'll be happy to assist you.

Best,
Nelle

Indiana
1 review
0 helpful votes
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I ordered weeks ago and still have not received my merchandise.

Date of experience: June 21, 2021
Jennifer M. Fabletics Rep
over a year old

Hello Alec,

Thanks for writing a review regarding the status of your order. For further assistance, our Member Services team will get in touch with you within 48 hours.

Best,
Nelle

California
1 review
0 helpful votes
Follow A B.
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The leggings are fine but overpriced and they still charge you even if you skip the month. And the only way to fix it or cancel your membership is to call in and talk to a person. I hate it.

Date of experience: June 19, 2021
Jennifer M. Fabletics Rep
over a year old

Hello Amelia,

Thank you for writing a review! Your feedback is important to us, and we love to further assist you with the concern you had with the charge. Our Member Services Team will email you within 48 hours to further assist you.

Best,
Dean

Wisconsin
1 review
0 helpful votes
Follow Jessica L.
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I used to LOVE Fabletics. I signed up two or three years ago, and they had some top notch stuff. It was quality, and it was cute. As a plus-size, it was fantastic to be able to work out without looking like hot garbage. There were cute prints for leggings (some that I still have and get compliments on all of the time), cute tops, lots of variety, and the leggings were top notch.

Now it's like, "Here's the same stupid sports bra in 15 colors." (I don't wear sports bras - at least not those - I have high-quality ones I prefer.) "Here are the only two tops we're offering this month - one has long sleeves, and the other won't cover your belly." "Here are three crop tops." (Again, won't wear them.)

WHAT THE HELL HAPPENED? The quality went down, the selection is disgusting. Flesh-colored items that make a fat person appear as if they're naked? Bodysuits that have only one strap? WHO works out in that, without a bra? Maybe I'm "old" now - maybe I just don't get it. I just canceled my membership today. I don't mind paying, I used to love to pick out a new outfit each month... but something seriously has changed.

Date of experience: June 18, 2021
Jennifer M. Fabletics Rep
over a year old

Hello Jessica,

We sincerely appreciate the feedback you shared regarding our selection, especially in your preferred styles! Our Member Services team will contact you within 48 hours for further assistance.

Best,
Nelle

Georgia
1 review
0 helpful votes
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The products I have purchased have been excellent. However, the recent changes in customer service have made me cancel my membership. I received an email saying I had cancelled my membership - which I had not. When I replied, I got a response saying they no longer provide email support and I needed to call. When I called, I was told that because I challenged a charge on my credit card that I did not make, it was company policy to cancel my membership. That statement followed one that informed me I had made a call and cancelled the membership. When I challenged both statements, I did not get an explanation nor a response, other than they would send it to the back office and "listen to the tape from the earlier call". After thinking about it, I called back and decided to take them up on their cancellation mistake. There's no product they provide that I have to have to survive in life. In an age when retail business are struggling, they might want to engage in a reality check.

Date of experience: June 17, 2021
Jennifer M. Fabletics Rep
over a year old

Hello Debbie,

Thank you for sharing your overall experience with Fabletics! We deeply value your business with us and your feedback is important for us to hear. For further assistance, we've sent you a request on www.sitejabber.com asking for your account information in order for us to pull up your account and assist you further. Kindly check your email notification from www.sitejabber.com or log on to the website to respond to the request and we'll be happy to assist you.

Best,
Nelle

Massachusetts
1 review
2 helpful votes
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Basically stole my 50 dollars!
June 16, 2021

I bought a couple pairs of shorts using a sign up deal, but couldn't cancel it when I tried and then they charged me 50 dollars for the "membership"

I WILL NOT ever buy from this company again and will tell everyone that I know to not fall for their deceptive tactics... BAD deal and I absolutely feel like they stole from me.

I wish I could go back in time and not fall into their trap.

1 star.

Date of experience: June 16, 2021
Jennifer M. Fabletics Rep
over a year old

Hello Michael,

Thank you for writing a review! We are sorry to hear if you are unhappy with our VIP Membership program. Our Member Services team will get in touch with you within 24-48 hours to further assist you.

Best,
Nelle

Mozambique
1 review
34 helpful votes
Follow Rio D.
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They have manipulative and pushy marketing material. I'm sorry but if your main selling point for new VIP customers is "you can cancel anytime, we are available 24/7" but it is IMPOSSIBLE to cancel via their website and no one ever answers the hotline phone. How can a customer actually cancel? You cant. Full stop. It Is A Scam. Don't believe Kate Hudson's lies.

Date of experience: June 14, 2021
Jennifer M. Fabletics Rep
over a year old

Hello Rio,

Thank you for sharing your overall experience with Fabletics! We deeply value your business with us and your feedback is important for us to hear. We will contact you within 48 hours for further assistance.

Best,
Nelle

Utah
1 review
0 helpful votes
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Terrible Costumer Service
June 14, 2021

I had placed a HUGE order and then they email me saying that my address is wrong and to please call costumer service to fix it before it gets shipped out. I called and they had already canceled my order. I had paid extra money to get it rushed and here in 4 days now they are telling me it's 72 hours before they will even give me a refund. ABSOLUTELY TERRIBLE COSTUMER SERVICE. Will never be ordering with them again.

Date of experience: June 14, 2021
Jennifer M. Fabletics Rep
over a year old

Hello Hailey,

Thank you for sharing your feedback regarding your experience with our customer service. For further assistance, our Member Services team will be contacting you within 48 hours.

Best,
Nelle

Michigan
1 review
0 helpful votes
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VIP membership scam
June 11, 2021

I never saw anything pertaining to a membership fee, and then BAM…49.95 a few weeks after I spent $24 with them
SCAM AF

Date of experience: June 11, 2021
Jennifer M. Fabletics Rep
over a year old

Hello Joe,

Thank you for sharing your feedback regarding how the VIP Membership program. For further assistance, our Member Services team will get in touch with you within 48 hours.

Best,
Nelle

Texas
1 review
0 helpful votes
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Scam company
June 10, 2021

They won't refund your money after we forgot. I never see such terms and conditions with any company.

Date of experience: June 9, 2021
Jennifer M. Fabletics Rep
over a year old

Hello Venkata,

Thank you for writing a review! We continuously strive to satisfy our member’s needs as much as possible, especially with our VIP membership. For further assistance, our Member Services team will be contacting you within 48 hours.

Best,
Nelle

New York
1 review
0 helpful votes
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Scammed!
June 9, 2021

I ordered 2 tights which I have to say I love. But I didn't realize after the purchase they been charging my account every month $49.95 without me knowing! I have no idea why? I just reported to my credit card company. Highly disappointed! I would've ordered again if it wasn't for this.

Date of experience: June 9, 2021
Jennifer M. Fabletics Rep
over a year old

Hello Damaris,

Thank you for writing a review! We continuously strive to satisfy our member’s needs as much as possible, especially with our VIP membership. We’ve sent you a request on www.sitejabber.com asking for your account information in order for us to pull up your account and assist you further. Kindly check your email notification from www.sitejabber.com or log on to the website to respond to the request and we'll be happy to assist you.

Best,
Nelle

California
1 review
0 helpful votes
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I was in-between job interviews and stopped in to check out one of the local instore locations. To my surprise and luck, I was able to swing by the Irvine location. Greeted by the bubbly Floor Staff Member and overall genuine and nice Store Manager, these lovely ladies made my day with such the awesome energy they brought in to my life. To be honest, their customer service made me want to keep my Fabletic's membership/subscription, even due to my financial struggles. I just need to do my part to make sure to call in/remember to skip my month until I am ready for more gear. I was so bummed that I missed a few item drops from the previous Men's collection, but the young lady helped me tremendously and helped answered my dialed in questions about specifically what I was trying to add to my "Training Closet." I ultimately, used up all my credits and have ABSOLUTELY LOVED each piece of clothing I have received and cannot stop wearing my three items. Especially my "THE TAKEOVER PANT", they are so comfy yet semi formal. I can wear them to the gym or even a casual day at the golf course.

Date of experience: June 7, 2021
Jennifer M. Fabletics Rep
over a year old

Hello Dean,

Thank you so much for sharing your wonderful experience when shopping with our retail stores! We put member experience and satisfaction our priority, and your review reaffirms the hard work we put in every day. Rest assured we will continue to provide an outstanding member service experience to our valued members like you. Have a great day!

Best,
Nelle

Florida
1 review
0 helpful votes
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Great experience
June 7, 2021

Great product and staff! I love shopping here so much!

Date of experience: June 7, 2021
Jennifer M. Fabletics Rep
over a year old

Hello Edward,

Thank you for sharing your positive feedback! We are happy to hear that you are satisfied with our products and services. Have a wonderful day!

Best,
Nelle

GB
1 review
0 helpful votes
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Thieves
June 6, 2021

Ordered the 2 for £24, signed up for nothing. Few weeks later I couldn't believe they stole £49 from my account. This happens a lot I found out, I phoned them up and they cancelled whatever they made up I was signed up for. Still leaves me with missing money. Going to get some advise from the police as it is theft. Have been on phone again today, said they wouldn't give me my money back. Real hard work, got refund. Avoid.

Date of experience: June 6, 2021
Jennifer M. Fabletics Rep
over a year old

Hello Fiona,

Thank you for writing a review! We continuously strive to satisfy our member’s needs as much as possible, especially with our VIP membership. For further assistance, our Member Services team will be contacting you within 48 hours.

Best,
Nelle

Tennessee
1 review
0 helpful votes
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Watch Yourself
June 4, 2021

Dont accept the 2 pairs of leggings for $24 without expecting to be charged $50 a month for some bull$#*! VIP membership you dont want. Canceled this membership and was refunded the $50, yet was charged AGAIN the next month! After talking to 10 different people in the Philippines, the issue was finally resolved and the membership I didnt sign up for was canceled and my money refunded. This company is nothing but a scam, which is sad considering it used to not be like this. Can buy better quality leggings at Academy Sports for the same deal minus the $50 a month membership fee. Like who tf wants a membership for a clothing site anyway... makes no sense.

Date of experience: June 4, 2021
Jennifer M. Fabletics Rep
over a year old

Hello Hayley,

Thank you for sharing your overall experience with Fabletics! We deeply value your business with us and your feedback is important for us to hear. We will contact you within 48 hours for further assistance.

Best,
Nelle

Connecticut
1 review
0 helpful votes
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It's ok.
June 4, 2021

I like the leggings. The bra I got doesn't have any support but maybe I just chose the wrong style. Every time I see an add, the clothing advertised is never available. I'm still a VIP member but I find myself skipping every month because what I want is never available.

Date of experience: June 4, 2021
Jennifer M. Fabletics Rep
over a year old

Hello April,

Thank you for writing a review! We are continuously striving to satisfy our member’s needs as much as possible, especially with the availability of our products. Our Member Services team will get in touch with you within 24-48 hours to further assist you.

Best,
Nelle

Maryland
1 review
0 helpful votes
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Not happy.
June 4, 2021

I always love my purchases, however not this one. Poor fit. I was told I could return it. Took it back to the store, however the girl said not returnable. They did eventually take it back

Date of experience: June 4, 2021
Jennifer M. Fabletics Rep
over a year old

Hello Judy,

We are sorry to hear if your items don't fit well. We will contact you within 48 hours for further assistance.

Best,
Nelle