I was scrolling to find a good deal after ordering my first set. I have added things in my cart, but decided not to go through after weighing that my monthly budget was off. Later after a couple of weeks I received a thank you email of my order and it was shipped. I couldn't believe myself! What on Earth! They could push through orders without my consent! Now I will have to wait for them to be returned! What a hassle!

I went from loving this company to hating this company. It's plagued by website and site issues, and their customer service is atrocious! I had an issue with a promotion loading correctly. A rep tried to manually adjust it for me, according to the promotion, and the order wouldn't process. It kept giving me an error. The representative on the phone tried to process it for me, and also received an error. That was the extent of my "helpful" service. I have been told repeatedly since that my account was forwarded to management to process the failed order, only to never hear from anyone. Three follow up emails later and still no call, no resolution. Not to mention that the stitching has started unraveling on a couple of my new pairs of leggings. I mentioned it to the rep who told me that I could return using their app. No replacement due to defect, just return if I'm unhappy with them.

I ordered $150 worth of items online via a promotion. The package carrier indicated that the package was delivered at my front door. This is impossible because I live in an apartment building and all packages are delivered to the front desk. You can't access the building if you are not a resident. Customer service told me that they could only give me a store credit, I insisted on getting a full refund because they no longer had the items that I wanted. They made believe that I would get a refund in the next 48h... I had to call back 4 times and follow up 4 times for them to tell me the same thing over and over. This lasted 2 weeks. The supervisor, said that in order for me to get a refund I needed to contact the carrier Starship (the worse), and get a proof of non receipt. Which makes no sense because they already indicated it was delivered according to them. Ultimately, Fabletics gave me the runaround for my refund, which I still do not have, they refuse to be responsible or even help follow up with the shipping company that THEY CHOSE to work with and made me responsible for the carriers incompetence.

Online purchasing with Fabletics has been the absolute worse customer service experience I have ever had, this coming from someone who worked in retail management for over 15 years.

DO NOT ORDER ONLINE.

I ordered a cap for $7.50 during a sale. It was back ordered and I was willing to wait for it. However, when the order processed, they didn't honor the price I'd purchased it for and instead tried to charge me $15.00 for the hat. This is unfair to switche prices. Honor what was in my cart! It's the fact that Fabletics often doesn't have my size in stock (especially whenever there is a sale) and that they play these pricing games that I'm getting ready to quit my membership.

I apparently didn't read the fine print somewhere that they automatically sign you up for a membership every month. I called to cancel and was given the run around and had to repeatedly ask for a refund on the membership fee. After 3-4 or more times asking was eventually told I would be refunded because they wanted me to use the fee as a credit. I did not want to use it as a credit because I was not happy with the clothes. Not a very good experience considering I work in customer service myself.

I had placed an order on 6/5/21 and after three weeks it still hadn't shipped. I called customer service on 6/23 to inquire about the status as I had ordered and received another order in between. I was told all items were in stock and it should be shipping withing 24 hours. On June 28th, I called again and was then told one if the items I purchased was out of stock so none of the order was shipped. The items sell out incredibly fast and there is no course of action when something like this happens. I returned the entire order and it is making me think twice about continuing to order fabletics.

I never received my last purchase and when I contacted customer service I received no response. I've ordered through them before and haven't had issues and enjoy the products so I was sad to not get the items I ordered.