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Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.
Business Highlights
General
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Product
Customer Service
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Membership Programs
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Fabletics Reviews Summary
Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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I signed up for a membership unknowingly. The checkout process is misleading in that if you click for the free shipping and fail to real the small print, you sign up for a monthly membership. I only learned this when I was sharing with a friend what a great deal I got on some leggings from Fabletics. They had read that this happened to many of your customers and encouraged me to make sure I hadn't signed up for a membership. I was very disappointed to learn that I had and that your company would knowingly mislead new customers this way. I was, however, reimbursed and my membership was immediately cancelled when I called your customer service. For that I was grateful.
Definitely love this clothes! Especially leggings, that fits great and make my waist nicely slim. Great quality, color a bit different than shows on the picture, but overall very nice clothes. I would definitely buy more leggings and sweatshirts from Fabletics.
Hello Agnes.
Thank you for such a wonderful review! This motivates us to do more and we promise to keep our standard in sizing, quality, pricing, and style just for you!
Best,
Nelle
Quality clothes for a decent price but currently struggling to keep L options in stock. Probably due to COVID but just my honest opinion.
Hello Britt,
Thank you for writing a review! We are continuously striving to satisfy our member's needs as much as possible, especially with the availability of our products. For further assistance, our Member Services team will be contacting you within 48 hours.
Best,
Nelle
Clothing is made out of durable fabric. Compression is great but doesn't hamper any movement
Hello Susan,
Thank you for such a wonderful review! This motivates us to do more and we promise to keep our standard in sizing, quality, pricing, and style just for you!
Best,
Nelle
Fabletics has charged my bank account 46.87 for an order I PERSONALLY DID NOT PLACE, *******@AOL.COM. MY GOOGLE ACCOUNT WAS HACKED AND SOEMONE USED MY INFORMATION... THEY PLACED THE CHARGE BACK ON MY ACCOUNT. THEY ARE THIEVES!
Hello Christa,
We sincerely appreciate the feedback you shared. Our Member Services team will contact you within 48 hours for further assistance.
Best,
Nelle
The clothes I've gotten from here have been great. But the website is so slow nowadays you can't even order anything. I've tried it on 4-5 different devices and each one is too slow. I contacted customer service email to stop my subscription and got no response. Fabletics, go get yourself a CIO.
Hello Kerrick,
We are sorry for the negative experience you have encountered when navigating our website. For further assistance, our Member Services team will be contacting you within 48 hours.
Best,
Nelle
I have been a member with Fabletics since around 2018 I believe. I absolutely love the products and would recommend to my friends and co-workers. Nevertheless I have an issue with my package and had called to resolve the issue. Absolutely bad experience from the way the representative was dealing with me to the attitude that I wasn't expecting to receive.
Hi Katekunya,
We appreciate your feedback on your experience when you contacted us! We will be contacting you via email within 48 hours for assistance.
Best,
Cathy
The website is great, the collections are fun and the fit is great. There are sometimes that shopping at Fabletics can be frustrating because they will advertise a new print or style but they will not have my size available... quite frequently. I would say more often than not they do NOT have the size I need.
Hi Geoff,
We appreciate your feedback on the availability of your preferred style and size! We will be contacting you via email within 48 hours for assistance.
Best,
Cathy
The leggings and shorts I ordered are such low quality; there is no way I ever would have paid full price without the new member discount. They're uncomfortable and not squat proof. They remind me of something I'd buy from Ross or WalMart.
Hi Breanna,
We appreciate your feedback on the quality of the leggings! We will be contacting you via email within 48 hours for assistance.
Best,
Cathy
Very little variety. No real value to becoming a VIP member.
Hi Christopher,
We appreciate your feedback on your VIP experience, especially with our selection! We will be contacting you via email within 48 hours for assistance.
Best,
Cathy
Like the title said, I haven't been able to order things I want lately because they are out of stock
Hi Daniel,
We appreciate your feedback on our selections! We will be contacting you via email within 48 hours for assistance.
Best,
Cathy
Hi Alice,
Thanks for your effort in writing a review on how your purchase fits you! We will be contacting you via email within 48 hours for assistance.
Best,
Cathy
I always find something that I like in the store and I love how the leggings fit me.
Hello Tammie,
Thank you for taking the time to share your awesome shopping experience with others! We're glad you're enjoying your leggings! We always strive to provide our valued members with the best fit and quality. Come back and check us out soon. Cheers!
Best regards,
Chad
I love everything that I bought from you guys and everything fit so perfect.
Hi Carina,
Thank you for such a wonderful review! We always strive to set a standard with the quality and fit of our products and we are glad to know that you like them!
Best,
Cathy
Well, I thought 2 for 24 bucks. I got one and paid 49 bucks extra lured to a subscription. Not good.
Hi Dennis,
We appreciate your feedback on our VIP deals and offers! We will be contacting you via email within 48 hours for assistance.
Best,
Cathy
Customer service is great I was at this store 07/31/2021 the service with nice smile and respectful professional customer service I probably visit again this store for more perches thank you.
Hi Adnew,
Thanks for your effort in writing a review! It's wonderful to know that you are happy with your experience with us. Your satisfaction is what we always aim for!
Best,
Cathy
Read the fine print - they charge you $50 a month after you sign up. It's a trap. I bought something on social media to find out 6 months later they pulled $300 from my bank account.
Hello David,
Thank you for the feedback! We are sorry to hear that you dislike our VIP membership. We are continuously striving to satisfy our member's needs as much as possible so we will be reaching out to you within 24-48 hours for further assistance.
Best,
Jane
I originally joined Fabletics for the 2 for $24 (as probably many do). While I enjoy the actual products, they charge around $50 a month for 1 VIP credit. You can use this VIP credit on anything in the store which means that you can spend $50 on a $65 item OR you can spend $50 on a $30 item. It doesn't make sense. If you try to maximize savings and add sale or clearance items to your cart, they STILL charge 1 VIP credit and any coupons you have will be taken off the full price instead of the sale price.
Lord forbid you forget to skip within the first 5 days of the month? Oh well. $50 charge for you.
It's taken me a year to cancel because they didn't have a way to cancel online until recently. I would call in the middle of the day for the line to say there's no one available and to call back later.
Also, sizing is small. The two pairs of leggings I ordered were see through.
Hello Emma,
Thanks for sharing your overall experience with us! We deeply value your business with Fabletics. We've sent you a request on www.sitejabber.com asking for your account information for us to pull up your account and assist you further. Kindly check your email notification from www.sitejabber.com or log on to the website to respond to the request, and we'll be happy to assist you!
Best,
Nelle
Terrible place. They charge you 50 a month for NOTHING! Wouldn't recommend to anyone. Customer service is all outsourced and barely speak English, so incompetent! Hate the owner of this brand for this ish now
Hi Nena,
Thanks for your effort in writing a review! We are sad about the negative experience you had with our VIP program. We will be contacting you via email within 48 hours for assistance.
Best,
Cathy
The worse company ever. I will never order from them again. They cancelled my order twice. Because I requested shipment to a different address! No email alerting. First order 7/16 second order 7/23 FOR MY DAUGHTER'S BIRTHDAY. Her birthday is 7/29! THEY WANTED ME TO PUT A THIRD ORDER. NO THANK YOU.
I will go to JCPENNYS.
Hello Raquel,
Thank you for writing a review! We would love to assist you further with the concern you had with canceled orders. A representative from our Member Services Team will email you within 48 hours.
Best,
Dean
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Caroline,
Thank you for writing a review! We continuously strive to satisfy our member's needs as much as possible, especially with our VIP membership. For further assistance, our Member Services team will be contacting you within 48 hours.
Best,
Nelle