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Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
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Fabletics Reviews Summary
Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Good clothes, shady company. I hate their model of charging customers $49 EVERY month without their consent. I refuse to buy from them until this scam gets removed. If they believe their clothes are so great they should not need to create a scam in order for people to have to use stolen money. Ridiculous. There are so many better brands and affordable brands out there that don't trick their customers into buying their clothes.
For some unknown reason, Fabletics started charging me a monthly fee that I am completely unaware of, for $49.95 a month, months after my first purchase. I tried to contact the company and have not heard back yet. Charging customers MONTHS LATER WITH NO NEW PURCHASES WITHOUT MAKING THIS ABUNDANTLY CLEAR ON THE WEBSITE, is hugely unethical. I had no idea V. I. P meant I am charged a monthly fee for my discount purchases. Didn't even see a NON-VIP option. I don't care what "Hollywood Star" supports this type of company. This is everything wrong with people and todays online shopping world. I will never purchase from this company again.
Hi Montana,
We appreciate your feedback on your shopping experience with us! We've sent you a request on Sitejabber.com asking for your account information in order for us to pull up your account and assist you further. Please check your email notification from Sitejabber.com or log on to the website to respond to the request and we'll be happy to assist you.
Best,
Cathy
The service is nice however when you want to buy something that is shown together, a new product, you are charged for both pieces when other products you can buy together. New releases should be the same way.
Hello Carla,
Thanks for writing a review regarding our pricing. Our Member Services team will get in touch with you within 48 for further assistance.
Best,
Nelle
I have not received my order that was expected to get to me Aug 7th
Hello Christopher,
We are sorry to hear if you haven't received your order yet. We will contact you within 48 hours for further assistance.
Best,
Nelle
I've been VIP for months and months hoping i would find something high quality and comfy. I have been let down again and again. The sizes are 100% incorrect. I usually wear a size 4 or medium but when i order a medium it's so tight. I've been trying to cancel my membership for about 5 months but they make it virtually impossible. This is the worst experience I've had with a brand.
Hi Sierra,
We appreciate your feedback on your shopping experience with us! We've sent you a request on Sitejabber.com asking for your account information in order for us to pull up your account and assist you further. Please check your email notification from Sitejabber.com or log on to the website to respond to the request and we'll be happy to assist you.
Best,
Cathy
I saw an ad with Kevin Hart and I liked the shorts so I bought them. But the next thing I know is I was (thanks to the fine fine print) subscribed to a membership and my card got charged for frigging $49 bucks 3 times, 2 times after actually canceling the membership and getting a refund for the first time. They bank on your stupidity, so if you are stupid fabletics is for you.
Hi Akshay,
Thanks for your effort in writing a review! We are sad about the negative experience you had with our VIP program. We will be contacting you via email within 48 hours for assistance.
Best,
Cathy
The product it's good. But you will end up being a VIP membership without knowing! I just lost £49, because they will deduct this from your bank account! How?
So disappointing! I have lost £49
Unbelievable. DO NOT RECOMMEND
And please can you delete my details or account from your system. Never thought been ripped off by this way.
Hello Sonia,
Thank you for writing a review! We continuously strive to satisfy our member's needs as much as possible, especially with our VIP membership. For further assistance, our Member Services team will be contacting you within 48 hours.
Best,
Nelle
100% satisfied with my pants! Super comfortable! I have never received an item from Fabletics that I didn't love!
Hi Carolyn,
Thank you for such a wonderful review! This motivates us to do more and we promise to keep our standard in quality just for you!
Best,
Cathy
I heard a lot about fabletics and was really interested in trying it out. However, I didn't like the quality of the product and it didn't meet my expectations.
Hi Saravanar,
Thanks for your effort in writing a review! We are sad about the negative experience you had with the quality of your purchase. We will be contacting you via email within 48 hours for assistance.
Best,
Cathy
Purchased the 2 pairs of leggings for £24 and a hat - Total purchase £33.65 (incl delivery).
Didn't realise that if I didnt click a box at payment stage to say non vip membership they would take money (£49) from my account every month. This is a scam.
It does not say at the box that they would take £49 from my account every month if I failed to tick the box.
Managed to get 2 mnths from me before I realised (came out of my paypal account).
Customer service no help.
Just state that this is a membership fee you pay every month.
What you get for membership I do not know - Just nonsense. It is a scam to take money for nothing.
They say you have to call monthly (before the 5th) to "skip" the direct debit but if you did not know they had scammed a direct debit from you, then you dont know to call to "skip" or cancel.
Take care.
I do not know anyone who wants to spend £49 per month on work out clothing.
No money back. You can only purchase their cheap goods at extortionate prices.
They will Cancel membership but then the cost of products goes up to approx £74 for a pair of leggings. So the £98 in credit is worth next to nothing.
Leggings not worth the cost advertised. Even at the reduced price of 2 for £24.
STAY AWAY FROM THIS SCAM.
Buy from a reputable company. There are better products and companies out there.
Hello Sharon,
Thank you for writing a review! We are sad to know that you are not pleased with our products and VIP program. We value you as a customer and want to make things right! Our Member Services Team will email you within 24-48 hours.
Best,
Chad
I love my leggings. I wear my leggings on my days off from work they feel so good.
Hello Constance,
Thank you for taking the time to share your awesome experience with others! We're glad you're enjoying your leggings! We always strive to provide our valued members with the best fit and quality. Come back and check us out soon. Cheers!
Sincerely,
Chad
Fit is amazing but the stitching always comes apart after a few washes. With different styles...
Hello Alyssa,
Thank you for writing a review regarding your package. For further assistance, our Member Services team will get in touch with you within 48 hours.
Best,
Nelle
Very comfortable and cute. They fit like a glove. Best leggings i've ever owned
Hi Dominique,
We love you and your wonderful review! It's always great to know that you are satisfied with your purchase, that is what we always aim for!
Best,
Cathy
I wear the shorts all the time! So supportive and comfortable! The crop leggings I got are in a reddish color I really love!
Hello Cindy,
Thank you for such a wonderful review! This motivates us to do more and we promise to keep our standard in sizing, quality, pricing, and style just for you!
Best,
Nelle
I have no issue with your products really (although I have two outfits where the top and bottom color don't quite match), but I find your website hard to navigate and once I place an order the shipping always takes longer than the tracking suggests - with the date continually changing.
Hello Amy,
Thank you for writing a review. We are sorry to hear if you are unhappy with our shipping services! We will contact you within 48 hours for further assistance.
Best,
Nelle
Love shopping for new outfits. Simple and easy to order.
Hello Barbie,
Awesome! We are delighted to hear that you had a great shopping experience with us! We always make sure to give you a seamless shopping experience. Rest assured we will continuously create unique designs, affordable, and the highest quality products to choose from.
Best,
Nelle
Always a great experience using the Fabletics site for ordering. Super easy process.
Hello Shannon,
We are delighted to hear that you had a great shopping experience with us! We always make sure to give you the seamless shopping experience possible. Have a great day!
Best,
Nelle
Fabletics has great quality merchandise. I have had to do returns and exchanges also and those were very quick and easy.
Hello Ainslee,
We are delighted to hear that you had a great return and exchange experience with us! We always make sure to give you the seamless shopping experience possible. Rest assured we will continuously create more sizes and the highest quality products to choose from. Have a great day!
Best,
Nelle
I love Fabletics style and quality! The patterns are super cute and they fit well.
Hello Natalie,
Thank you for such a wonderful review! This motivates us to do more and we promise to keep our standard in sizing, quality, pricing, and style just for you!
Best,
Nelle
I have been a VIP member with Fabletics for about 8 months. I really like the quality of the products they sell and have not had any issues with any of their items. The only problem that I have is most of the items I want to purchase are never in stock.
Hello Dedrick,
Thank you for writing a review! We are continuously striving to satisfy our member's needs as much as possible, especially with the availability of our products. For further assistance, our Member Services team will be contacting you within 48 hours.
Best,
Nelle
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Jamie,
We are sorry to hear if you disliked how the VIP Membership works. We deeply value your business with us. We've sent you a request on www.sitejabber.com asking for your account information for us to pull up your account and assist you further. Kindly check your email notification from www.sitejabber.com or log on to the website to respond to the request, and we'll be happy to assist you!
Best,
Nelle